My wife broke down in the middle of the road in front of Johnstons today. She was disabled for…read moreabout 30 minutes before a Good Samaritan helped move the vehicle to the side of the road in front of the dealership. I showed up and parked in front as I attempted to diagnose the issue to hopefully get the car started to at least get to a parking lot. Ironically, staff from surrounding businesses came over to offer assistance. The car place, nope. I watched as employees came outside to take their breaks, walk the lot and not once did someone stop and ask if we were okay. They did look. I sent my wife off as I waited for the tow. I was able to get the car started and as I let it run, I went to ask an employee if I was able to park in the lot for safety. He ignored me and walked away, looking over his shoulder to see where I was. I sat for an hour before the tow driver arrived. He even laughed that the dealership had a great opportunity to go for the assist and sell a new car. Nope. I wasn't thrilled the last time I visited them to entertain vehicles. I definitely will not consider them moving forward. It's not up to the business to assist a disable vehicle that's not one of their lot, it's not their job. However when the vehicle is right in front of your showroom, human decency would say to check on them. Especially when you have mechanics that might be able to diagnose, assist and make a few dollars in the process.

The most unethical business I have ever dealt with. They gave me a price on a new vehicle which was…read morealso listed on the Toyota.com Inventory search. Their Sales Manager SIGNED a purchase agreement with the advertised sales price. I put down a deposit on the vehicle. After waiting three weeks, the vehicle arrived. When I went in to complete the purchase, Steve Johnston, Sales Manager, refused to sell me the vehicle for the advertised price that had been signed by another manager. They refused to sell the vehicle below MSRP. I would unequivocally NOT recommend anyone DO BUSINESS with Johnston's Toyota.

The good is the first time I took the vehicle in they were very polite and the complimentary car…read morewash was a good thing. The bad is Just a few months later the car isn't so new. And I saw a MIL light (engine light) came on after an oil change the week before, and made a call. She said she would make it urgent to get me in. Unfortunately, she called back and said not till Monday. Maybe I could have gotten some help over the phone being that it's the holiday weekend, but was simply told not till Monday. On Monday I gave her the key. Later, She came to the lounge and told me what they did and did not find, but not how much I had to pay for that service. They never told me I had to pay for checking the glitch! Was it my fault the light came on? Was the MIL light faulty? But I went to the window to get the keys and was told to pay. Why didn't the service person tell me that? Her reply was " Any time you come here you will be charged a fee unless it's under a warranty for a defect ." But I was just here a week ago for an oil change. "He ran a Diagnostic on the vehicle you have to pay for his time." Let's be real: he hooked up the car to the machine and walked away to work on another car till it was done. The fee could have been waived, I spent that morning trying to get a reasonable car rental to get to work. After sharing my story with my brother similar incident at his Neighborhood Nissan but he did get the fee waived.

If I could give ZERO stars I would. The car sales man Yahveh knew nothing about the car I was…read morepurchasing, which caused me to have to do my own research to find out what I needed to know. When I went to pick up the car the key was malfunctioning, I was then told a new key would have to come from the factory dealer, & I would have to place the order then be reimbursed. This information was given to me by the MANAGER, Heath, who sat in my face & deliberately lied about the reimbursement. I emailed him 3 times with copies of the receipt & left multiple messages just to be ignored. DO NOT BUY A CAR FROM THEM!!

everything was so smooth I literally had to do nothing! was all done so quickly and I walked away…read morewith a beautiful vehicle thank you to Zack and Dylan for your time and effort in getting me into a new ride!! very friendly and comfortable

Wonderful experience at Siena's auto mall! I worked with them to find my perfect car and left with…read morea beautiful 2018 Jeep Compass! It was such a smooth and easy process. I definitely recommend buying from them !! Thank you!!

On 12/9/2025, I Clay Wilson had a service appointment for the malfunction of the driver's chair…read moremassage feature. My service rep was Brian Kolesar. On December 18th, 2025, I returned To W.S. Chevrolet to have the now received part for the massage feature. Cleaning my truck myself (like always) on Jan. 4th 2026. I noticed a hole in the leather side door panel. I called on Healey office immediately to leave an email for the General Manager Louis Roselli. 10:30 A.M. No call back.. I called again and was able to spoke with Brian Kolesar. I sent over 3 pictures of the damage. Brian emailed me back stating he received the pictures and he would get back to me (this was at 11:42A.M.) At 1:57 P.M. I received a call from Matt N. (Service Manager) Matt stated to me: "No part was order". "Who do you expect to pay for that?". " It's a used truck maybe it was there already". "I will have Lou (General Manager) give you a call". Once again, Matt dismissed me and called me a liar. That hole in the leather panel back door driver's side was not there before service on 12/18/2025. I am the only driver of the vehicle. No one has ever sat on the back sit since I have taking ownership. I am the only person handling the vehicle, no one else at all. This is a refusal to fix the damage W.S, Healey Chevrolet caused. Problems started in September of 2025 was the customer service dept and has not stopped with the damaging of my Truck. I would like my door panel fixed. I will update what the next step will be. Clay Wilson

I brought my 2019 Chevy Silverado to this dealership on 11/11/2025 for a simple transmission fluid…read moreflush/exchange. I chose a Chevy dealer specifically because I expected professional work, proper handling, and accountability. Instead, what I got was the exact opposite. During that visit, they performed their so-called "multi-point inspection" and claimed everything was fine. There were zero leaks, zero issues noted, and the truck left their shop in solid condition. Fast forward two weeks, and suddenly my truck has two major failures: * A leaking radiator * A leaking oil coolant line These leaks were absolutely not present before their service. I check my truck regularly, and I know exactly what condition it was in prior to this appointment. I brought it back expecting the dealership to stand behind their work or at least take responsibility for what clearly happened after their hands were on it. Instead, they quoted me over $4,000 to fix problems that mysteriously appeared right after they serviced it. The idea that both failures suddenly appeared right after their service is impossible to ignore. Something was mishandled during the flush or damaged while the truck was in their care -- there is no scenario where these issues were present beforehand. For a dealership that prides itself on "factory-trained technicians," this experience shows the opposite. I brought my truck in for routine maintenance and walked away with thousands of dollars in sudden, "unrelated" failures that were never present before. Absolutely unacceptable. I will be escalating this further, and I would strongly advise anyone reading this to think twice before trusting this dealership with any major service on their vehicle.

Robbie was our sales person and karen was our financial. Both of them were great to work with and…read morewe love our new forester

O-M-G! Absolutely fantastic experience at this dealer! Showed up in early April looking at options…read more Having already been to Toyota and Honda I was upfront that I was only looking and not ready to purchase anything yet. Both Toyota & Honda reps weren't as pleasant as they once were when I said I wasn't going to buy anything YET, though I had every intention of buying sometime over the next few months. When I stopped in this dealership I told the sales guy up front, I'm only looking and I am in no way ready to buy anything. Not only did he respect that decision he gave me A LOT of his time showing me the car I was interested in and all its features & functionality. I expected him to just be like, "There is the car, look and get out of here stop wasting my time!" But nope, the sales guy, Don, was super patient, kind and never pressured me to buy. He gave me pricing options, gave me ideas of what I'd be spending based on what I wanted but never ever pressured me in any way. I thanked him and said I'd be in touch in several months to buy. That was the end of that, Don never ever harassed me or pressured me to buy anything. Well sooner than expected I stopped in true to my word that I'd be back to buy from my sales guy. I went ahead and purchased the car I was looking at and the entire transaction was absolutely pleasant. My sales guy Don was amazing and his finance team was just as spectacular, but I guess finance always goes well when you have great credit; LOL! I know dealers get pooped on for service but the sales team at this location is superb. I can only hope and pray my service experiences are just as pleasant. All I expect from service is a smile and competent mechanical techs that can take care of my new wheels and keep her running smooth for years to come.

I was recommended by a trustworthy mechanic to see Mike about purchasing a car. Mike and his…read moredaughter Erika were great to work with from helping to obtain financing to getting the Acura TL I purchased registered with the DMV. Mike is very particular in choosing cars to sell and it shows. Very pleased.

As a woman (or I guess anyone) we are somewhat skeptical of auto repair workers for fear of getting…read moreripped off. I stumbled upon Nick through a family member, and I have to say, he has been more than fair on price, works within your schedule where and when he can, and even has been known to "save" me in an emergency! I highly recommend Nick to anyone with auto issues. You will not be disappointed in the level of service you receive for the price.

The service dept.: Robert, in the service department,did so…read morewell with my experience! I had a flat tire and was dependent on the spare to get to work. I tried traditional tire stores to see if they accepted my tire warranty. Went into dealership and spoke to Robert, the service guy. He worked with the warranty company to get the tire replaced for little out of pocket cost to me. Thanks Robert!

WARNING: Dealing with Andrew Rodriguez, the Sales Manager (and resident asshole) is a joke. He is…read morecondescending, arrogant, and belittling to customers. Because of him and him alone, he lost that dealership at least 4 truck sales for my contracting business. Unwilling to be reasonable and demanding that I pay FULL sticker price on each truck is a joke! I went to Toyota and get a MUCH better deal. DO NOT buy ANYTHING from Middletown Nissan and that POS Andrew Rodriguez

I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

I regret my decision to work with this dealership. I was charged over $500 for motor vehicle fees,…read morebut it has now been 9 weeks and they have yet to process the necessary paperwork. Despite multiple attempts to follow up, the dealership has been unresponsive, and when I do hear back, I'm often lied to or gaslighted. I also recently received notice from my lender that they still have not received the necessary documentation to list them as the lien holder on the vehicle. This is a serious oversight and a clear sign of the dealership's lack of professionalism and attention to detail. The lack of accountability and transparency is unacceptable. If you are looking for reliable service and timely paperwork processing, I would strongly advise against doing business with this dealership. I'm still waiting on a resolution, and at this point, I'm unsure when (or if) it will be resolved.