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    Healey Chevrolet Buick

    2.3 (63 reviews)
    Closed 7:30 am - 5:00 pm

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    6 years ago

    Purchased a new Traverse earlier this year...a fantastic experience. Sales and service always responsive, helpful and friendly.

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    Page 1 of 2

    Ask the Community - Healey Chevrolet Buick

    Review Highlights - Healey Chevrolet Buick

    Lori (service writer?) was very nice and called to keep me abreast on everything and ETA of completion.

    Mentioned in 4 reviews

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    Johnstons Toyota

    Johnstons Toyota

    (121 reviews)

    My wife broke down in the middle of the road in front of Johnstons today. She was disabled for…read moreabout 30 minutes before a Good Samaritan helped move the vehicle to the side of the road in front of the dealership. I showed up and parked in front as I attempted to diagnose the issue to hopefully get the car started to at least get to a parking lot. Ironically, staff from surrounding businesses came over to offer assistance. The car place, nope. I watched as employees came outside to take their breaks, walk the lot and not once did someone stop and ask if we were okay. They did look. I sent my wife off as I waited for the tow. I was able to get the car started and as I let it run, I went to ask an employee if I was able to park in the lot for safety. He ignored me and walked away, looking over his shoulder to see where I was. I sat for an hour before the tow driver arrived. He even laughed that the dealership had a great opportunity to go for the assist and sell a new car. Nope. I wasn't thrilled the last time I visited them to entertain vehicles. I definitely will not consider them moving forward. It's not up to the business to assist a disable vehicle that's not one of their lot, it's not their job. However when the vehicle is right in front of your showroom, human decency would say to check on them. Especially when you have mechanics that might be able to diagnose, assist and make a few dollars in the process.

    From a neighbor's experience seems like these people are in the business of trying to take…read moreadvantage of senior citizens. a customer went to get an oil change and inspection. according to them the car did not pass inspection and found almost 3,000 dollars worth of repairs on a 30,000 mile vehicle.when she tried to take the car back to maybe take it to a different place they refused to give her back the car took off the inspection sticker so she couldn't drive it out and tried to sell her a new car. They were not very nice but they did give her a loaner when time came to pick up her car she presented a personal check and they wouldn't accept it. they were very rude in reminding her that it was written somewhere on the repair contract. now this person is on a very fixed income and the thought of those people taking advantage of senior citizens is shameful. I was thinking my next car is going to be a Subaru just NOT from Johnstons Toyota.

    Nissan Kia of Middletown - Email to Heath the manager

    Nissan Kia of Middletown

    (73 reviews)

    The good is the first time I took the vehicle in they were very polite and the complimentary car…read morewash was a good thing. The bad is Just a few months later the car isn't so new. And I saw a MIL light (engine light) came on after an oil change the week before, and made a call. She said she would make it urgent to get me in. Unfortunately, she called back and said not till Monday. Maybe I could have gotten some help over the phone being that it's the holiday weekend, but was simply told not till Monday. On Monday I gave her the key. Later, She came to the lounge and told me what they did and did not find, but not how much I had to pay for that service. They never told me I had to pay for checking the glitch! Was it my fault the light came on? Was the MIL light faulty? But I went to the window to get the keys and was told to pay. Why didn't the service person tell me that? Her reply was " Any time you come here you will be charged a fee unless it's under a warranty for a defect ." But I was just here a week ago for an oil change. "He ran a Diagnostic on the vehicle you have to pay for his time." Let's be real: he hooked up the car to the machine and walked away to work on another car till it was done. The fee could have been waived, I spent that morning trying to get a reasonable car rental to get to work. After sharing my story with my brother similar incident at his Neighborhood Nissan but he did get the fee waived.

    If I could give ZERO stars I would. The car sales man Yahveh knew nothing about the car I was…read morepurchasing, which caused me to have to do my own research to find out what I needed to know. When I went to pick up the car the key was malfunctioning, I was then told a new key would have to come from the factory dealer, & I would have to place the order then be reimbursed. This information was given to me by the MANAGER, Heath, who sat in my face & deliberately lied about the reimbursement. I emailed him 3 times with copies of the receipt & left multiple messages just to be ignored. DO NOT BUY A CAR FROM THEM!!

    Johnstons Subaru - I want this cute little fire truck!

    Johnstons Subaru

    (66 reviews)

    Robbie was our sales person and karen was our financial. Both of them were great to work with and…read morewe love our new forester

    O-M-G! Absolutely fantastic experience at this dealer! Showed up in early April looking at options…read more Having already been to Toyota and Honda I was upfront that I was only looking and not ready to purchase anything yet. Both Toyota & Honda reps weren't as pleasant as they once were when I said I wasn't going to buy anything YET, though I had every intention of buying sometime over the next few months. When I stopped in this dealership I told the sales guy up front, I'm only looking and I am in no way ready to buy anything. Not only did he respect that decision he gave me A LOT of his time showing me the car I was interested in and all its features & functionality. I expected him to just be like, "There is the car, look and get out of here stop wasting my time!" But nope, the sales guy, Don, was super patient, kind and never pressured me to buy. He gave me pricing options, gave me ideas of what I'd be spending based on what I wanted but never ever pressured me in any way. I thanked him and said I'd be in touch in several months to buy. That was the end of that, Don never ever harassed me or pressured me to buy anything. Well sooner than expected I stopped in true to my word that I'd be back to buy from my sales guy. I went ahead and purchased the car I was looking at and the entire transaction was absolutely pleasant. My sales guy Don was amazing and his finance team was just as spectacular, but I guess finance always goes well when you have great credit; LOL! I know dealers get pooped on for service but the sales team at this location is superb. I can only hope and pray my service experiences are just as pleasant. All I expect from service is a smile and competent mechanical techs that can take care of my new wheels and keep her running smooth for years to come.

    Friendly Acura Of Middletown

    Friendly Acura Of Middletown

    (23 reviews)

    I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

    I regret my decision to work with this dealership. I was charged over $500 for motor vehicle fees,…read morebut it has now been 9 weeks and they have yet to process the necessary paperwork. Despite multiple attempts to follow up, the dealership has been unresponsive, and when I do hear back, I'm often lied to or gaslighted. I also recently received notice from my lender that they still have not received the necessary documentation to list them as the lien holder on the vehicle. This is a serious oversight and a clear sign of the dealership's lack of professionalism and attention to detail. The lack of accountability and transparency is unacceptable. If you are looking for reliable service and timely paperwork processing, I would strongly advise against doing business with this dealership. I'm still waiting on a resolution, and at this point, I'm unsure when (or if) it will be resolved.

    Healey Chevrolet Buick - car_dealers - Updated May 2026

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