I came in for a regular manicure and pedicure today and as soon as I walk in, I am asked if I would like a gel manicure instead of a regular mani. I told them I would think about it as I got seated for my pedicure.
The lady who took me was older and had bangs and her station was somewhere in the middle of the nail salon. Although, I never asked for her name she kept trying to "up sell" me and asked if I wanted another type of pedicure this time around. She handed me a spa menu and I look through it to glance the services and prices. Again, I refused. Just a regular mani and pedi which was listed on the menu for 40 dollars. I hear her mumble something in Vietnamese to her coworker probably about me not biting on her up-sells.
After she painted my toes and asked me to go to her nail station. I checked and the nude color I chose was barely there. I saw that she did not paint my entire nail on some of my toes and the color was so opaque that I thought my brother could have done a better job painting it. I asked if she could add another coat of color since it didn't seem to show through with only 2 coats of color. She replied, "Yes, but after my nails were done."
I sat at her station enduring another sloppy job with her cutting my cuticles and going back multiple times after to fix up some of the dead skin that was hanging off my nails. She splashed some base/adhesive sloppily all over my hand before applying the base coat. She paints and this time I'm a stickler about her doing a better job. I ask for another coat and see that instead of painting from the middle and working to the sides she starts from the side. There was a bubble/lump in the middle of one my thumbnails so I asked for her to apply more color to even out the color/deformity. She accidentally swipes off the side of the thumb mid-fix and did not proceed to fix it after the color rubbed off. UGHH! BREATHE.
She proceeds to fix my pedicure and repaints my toes while the manicure was done/drying. While my extra coat of color is drying I proceed to ask if she can fix the thumb nail she accidentally bumped into. At this point I was ready to just take the bottle out of her hand and do it myself. She fixes it then I proceed to the dryer.
At the dryer I'm checking out my toes that just got an extra coat of polish. NOT much better, just more color sloppily thrown onto my toes. Another technician sees how unhappy I am and offers to fix it. She explains to me I can add another coat of the nude or I can change the color for an up-charge of 2 dollars. I agreed to her fixing the nude color so she proceeded to fix it for me when she was freed from her last customer.
This new lady, I think was named Patty. She seats me at a pedicure chair and brushes acetone to remove some of the chunky polish off my toes. Then adds another coat and a topcoat. It is INSTANTLY much better than before. I'm sent back to the drying station and wait another 5 minutes.
When I go to pay, I hand them my credit card and ask for change for my cash so I can tip both ladies. She gives me back change and when I walk back from tipping the lady who did the WORST job ever for my mani/pedi I come back and see that they charged me for 44 dollars! I signed it. I did not want to even argue about the up-charge. Even though clear as day it says 40 dollars for a mani and pedi.
DON'T GO to this place. This was the WORST experience of my life. I've been to many salons in the area including: Red Door Spa, Phoenix Nails, Nail Club, Fancier Nails, Cindy Nails, Tina's Nails, & Cute Tips, but I wanted to try this place since it was so close by me and seemed to have good reviews. None of those places I've been to try to OVERCHARGE you for such clearly BAD service.
I paid about 50 dollars for a terrible mani/pedicure. Learn from my experience and just STAY AWAY! read more