Walked in, off the street, for a pedicure. Having never been before? I was happy to immediately smell bleach and other cleaning products, lol. Also: I was immediately greeted gently by several technicians. I was immediately seated and attended to (lots of "immediately" only because they are true). The pedicure was GREAT; the massaging chair was better than most. The shop wasn't busy; it was quiet. As I was being serviced, I watched women who looked serious about their upkeep walk into and out of the shop; I grew increasingly confident in my choice. So confident? I decided to take a chance on getting my facial hair waxed. My technician NAILED (heh) both services. I left a hefty tip, yet? The technician was too busy helping me find bags to hold my shoes (as I wanted my polish to dry harder/longer) to notice, however. We exchanged names; I'll be back. read more

I've patronized Crystal Nail & Lash/ Crystal Spa at least four occasions. As of today, I've decided this is no longer the establishment for me. My reasons: 1.) Inconsistent experiences. Nail technician Nikki was my only excellent experience. Nikki is gentle, detail-oriented, communicative & skillful. My services with other technicians (specifically Anthony) were mediocre. 2.) Unprofessionalism - In past services, I've always left cash/ card tips except today. Due to my present personal budget, I did not have liquidated funds to fairly tip Nikki & Chloe (both serviced me) however I needed my nails done. After successful transaction of my primary bill, Chloe visibly frowned & pointed out "No tip?" then swiftly conveyed the fact to other technicians. I politely asked "Is there an issue?" due to no one directly communicating what was transpiring. Another technician approached me and felt it was appropriate to lecture me about tipping - in front of other patrons. I respectfully and calmly stated my reasoning. The way Chloe and the other technician went about the fact/ matter was unprofessional & counterproductive. I felt as though I was standing Arraignment. It was assumed that I did not tip for uncivil reasons when it was a 1-time instance due to personal circumstances. read more

I've had some decent pedicures but I am not ever going back for a manicure again. I got a regular nail polish manicure and the tech just rushed everything and even with plenty of drying time with a fan, my nails are chipped and it's been less than 12 hours! It's not even like I was gardening or working with my hands, either. The most strenuous thing I've done since I got home is brush my teeth. I'd expect a mani to hold up at least a couple of days. Half my nails are now chipped and I have to go on a work trip this week. Waste of time and money. read more

Crystal Spa & Nails - Nail Salons Near Me - Rockville, Maryland

First time at Crystal Spa and I really liked their work. A gel manicure was only $35 (slight discount with paying cash) and was done very well. The place was very clean and they took me immediately as a walk in I'm excited to go back for a pedicure as I heard some of the deluxe pedicures use the hot stones which I love! read more

Crystal Spa & Nails - Gel manicure - Nail Salons Near Me - Rockville, Maryland

This nail salon opened recently in the same shopping center as Tatte Bakery in Rockville. I booked an appointment for the first time to get a builder gel manicure and regular pedicure, and I had a great experience. The interior is clean, spacious, and nicely decorated. The technician who did my pedicure and manicure was polite and took her time. She was very detail oriented and both my mani and pedi turned out great! I'm so happy to have found another salon that offers builder gel manicures and I'm excited to go back again! read more

I went to Crystal Spa & Nails today for a pedicure and a dip manicure. I had never had a "dip manicure". I decided to get one since I am traveling for the next couple of weeks. I would say the pedicure was average. While the person was doing my nails, she filed my nails so hard and around the corners of my nails started burning. After rinsing my hands in water, it felt like they were on fire! She left my fingers raw and extremely painful! This is very upsetting. Needless to say, it's worrisome that they are so raw, tender and hoping not to get an infection. I would advise not to go to this nail salon. The manager is the only person that you can communicate with since most employees do not speak english. read more

Love this place! I get gel x nails and no matter who does it they are so skilled and they look stunning. I've been over a handful of times and will continue to go back. It's always clean there quiet I feel like I'm at a spa. read more

Had a great first experience here. I've been searching high and low for nail salons that do gel x nails in my area and found Crystal Spa online. The reviews looked good so I decided to give them a try ahead of a much needed and anticipated vacation. I booked an appointment online with no issues. I'm pretty sure the person I booked with wasn't a actually the person who did my nails, so if you like a particular nail tech, I would call to book your appointment rather than schedule though their online system. I was lucky to be able to go early on a weekday. There were a few other customers when I arrived, but the salon was quiet and calm and very clean! I was seated right away and immediately felt relaxed due to their amazing massage chairs at the pedicure station. I got a classics pedicure and gel x manicure. The woman who did my nails took her time and did an excellent job! They had the colors I needed to achieve the design I wanted, and the price was reasonable and comparable to other salons I've visited. I am super happy with the service I received and will be back soon! read more

Crystal Spa & Nails - Exactly what I wanted for my tropical vacation! Gel x nails in square shape. - Nail Salons Near Me - Rockville, Maryland

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3.5 stars since it's too technician dependent but I simply cannot risk it again. TLDR; tech skills and efforts vary wildly, you don't always get who you booked online. If you become a regular of one of the skilled techs you'll be fine. I got the most damaging gel x manicure I've ever had from Claudia. I've been to this salon several times now and typically only go when I want gel x for vacation. I've had some notable bad experiences but since the gel x manicure is decent enough I didn't bother reviewing. But after my most recent visit getting gel-x I won't be back. Let the picture of my nails growing out after removal tell you everything you need to know. Since coming here I've experienced a pedicure that was basically like wetting my feet and getting my toes painted, having to have Jill fix a nail design, and eventually walking out of an appt where I hadn't been acknowledged for over 20min. I'm done with this place now. Find the good techs (Kiki, Jill) and book with them directly otherwise this place is the wild west. read more

Crystal Spa & Nails - Extremely damaged deep ridged nails after gel x with Claudia. - Nail Salons Near Me - Rockville, Maryland

Clean, heated tables, staff are all very nice but most don't know English and can't speak it either. Staff should be trained not to keep checking their phones or checking the time. More one on one interaction with the customers is needed!!! read more

TLDR: go for the mani, skip the pedi. I've gotten regular, dip, and gel manicures there since they opened. Nothing bad to say about those - in fact, they're some of the best manicures in the area. The techs always check step by step to ensure you like everything and double-check that you like the color, etc. The price can't be beat, and the chill vibe in there remains great. That said, the pedicure service has slipped considerably and is notably inconsistent. I love a "lava hot" shower but usually pedicure water is too hot for me at most places...but the last 2 times I got pedicures there, the water was tepid at BEST, and frankly the skin on my feet looked worse after (dry/crusty dusty - and I moisturize and butter my feet every day). Having to go behind work the day after paying for a service is disheartening. The tech/manager was quick to moisturize/oil (which wasn't done after the pedicure) when I spoke up, but I noticed that two other customers who were getting pedis from other techs had to speak up about shape being wrong, cutting being too deep, and more. They were given gift certificates for a free re-do in the future, but RIGHT after the customers left, the techs all erupted in a discussion of what had happened (in front of clients who they thought didn't understand what they were saying). That conversation should have been had in the back/lunch room. I would take pictures of my pedi but online pics last forever lolllll. Also, the last 3 times I've been, there's no more hot tea available, so they should remove that from their ads/marketing. read more

This is my 3rd time now... great service and work every time, fast and efficient as well. read more

Crystal Spa & Nails - $35 gel mani - Nail Salons Near Me - Rockville, Maryland

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I really like this place, it's my go to anytime I want a manicure or pedicure. The staff are all very kind and I feel like prices are pretty reasonable. It seems clean, and is usually a pretty relaxing spot. They do great French nails! read more

I believe this is a New Place in Rockville. For me it's a good nail place with. Great price. I just wish there would be more communication through out the service. I have some add-ons on my regular gel, I just wish they would have mentioned the add on price to me. It's not a bad price overall but I would like to know what I am expecting. They also offer us drinks and wine, but those were never offered to me. (I saw them when I'm paying and asked ) Over all the gal nails stay on for almost a month! Very beautiful I will definitely be a regular here read more

Crystal Spa & Nails - This is only $60 - Nail Salons Near Me - Rockville, Maryland

They did a great job with my young daughter and I. They're ere kind and it was delightfully quiet. Nice color selection. A bit on the pricey side but they do a good job. read more

finally found a place that can do my reverse french tip. Qiqi is great. Please dont want to keep writing read more

Crystal Spa & Nails - Nail Salons Near Me - Rockville, Maryland

Amazing place. Clean and sterile. The staff is very nice, patient and professional. Highly recommend. Would definitly go back read more

Crystal Spa & Nails - Gel UV - Nail Salons Near Me - Rockville, Maryland

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Really nice place. The ladies are super friendly and technicians are very skilled. They have a lot of color options to choose from. I got my nails done here for my prom and my nails came out so cute! I'm getting so many compliments on them. Def check this place out if you are looking to get your nails done read more

Crystal Spa & Nails - Nail Salons Near Me - Rockville, Maryland

The technicians do not speak English, and it's very difficult to communicate with them and they are not friendly or warm and it was a very big disappointment read more

My first time today. I love this place. The place felt cozy, clean, inviting. Summer was gentle and skilled. I showed her a picture of nail art I wanted, i said its ok if its not exactly like the picture. She assured me she could do it. She did! After a while, i started coughing - unrelated to the spa. They gave me some water without me asking for it. They even gave me goody bag. I love this place. This will be my new go to nail salon from now on!!! read more

You know it's a relaxing spa experience when you are almost lulled to sleep. And that's what happened here - great facial that included extractions, all just for $69! While I did like how there was almost no talking the whole time, it would've been nice if the esthetician commented on how my skin looked before treatment. read more

The staff is kind but I had such a bad experience with their work. I got a pedicure and I assumed it would've been dry when I got home because I was at the salon for over 2 hours. I got home and the polish was already peeling off. I paid over 100 dollars for their gel x and it looks super bulky, almost like cheap press on nails and I'm honestly disappointed. I wish I could get my money back, would not recommend this place. read more

Crystal Spa & Nails - Nail Salons Near Me - Rockville, Maryland

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Cheisel did my powder nails and design. They look perfect and cute. And Jill did my lash extensions.they look beautiful and natural . she is so gentle made me sleepy . Definitely come back and would like try another services. read more

Crystal Spa & Nails - Nail and design - Nail Salons Near Me - Rockville, Maryland

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Scheduled an appointment for a gel manicure. Called before coming because I knew I'd be a few minutes late because of traffic. The woman I spoke with on the phone insured they had nothing scheduled under my name, but to come anyway. Got to the shop and nothing. Just sat for 30 minutes and wasn't able to get anything done. Scheduling system needs a lot of work. Maybe more staff needed as well. read more

Such a beautiful place. Very amazing service. I am so impressed with Crystal Spa & Nails.

This is by far the worst nail experience I have ever had. I made an appointment online with Kiki after reading reviews that she was good, which I always do before booking an appointment with somebody. I showed up on time and said I had an appointment at 1 with Kiki. I was given somebody who took approximately 15 to 20 minutes just to buff the dip off of my nails to prime them for soaking (a practice which, in my experience of years of getting dip usually takes about 5 min). After leaving my nails to soak in the foil for 10 minutes, nothing had happened and they then had to re-file them down again and re-start the process. This should have been when I realized they were using me for some training experiment for someone instead of the appointment I had booked. There were three people all working on this process all of whom seemed new to it. I asked for a certain type of color in a photograph. They debated how to accomplish it, and finally somebody came out of the back who seemed knowledgeable and advised them. My entire dip nail process took approximately one hour and 40 minutes. I left with cuts on every single finger with completely uneven lengths completed different shapes and coloring by somebody who clearly was in training, and did not know what she was doing. She was very nice and apologetic every time she caught herself cutting me repeatedly. I honestly felt terrible for her. Some of my nails are flattened down and bowed upward with indents in them. At the end, I asked her to clarify again, whether she was in fact, well who she was supposed to be "Kiki" at which time she admitted that no, she was not. When I said that was who I had I was supposed to have an appointment with she smiled and asked me to pay. The only thing positive I can say is that I was given a free tip addition for my one very short nail. The person I believe to be the owner or at the very least, the manager sat there the entire time next to her, knowing very well that she had no idea what she was doing and just allowed it. For this, I just threw my money down the drain, am covered in cuts on each finger stinging every time I wet my hands. read more

Went here because they offer nail art , but also looking for nicer cleaner salon. The salon is nice,clean spacious and relaxing environment. My nails came out great, technician did slight extensions for my nail that were short from breaking. Would use again. read more

Crystal Spa & Nails - Nail Salons Near Me - Rockville, Maryland

best nail salon in the area. super clean with great product lines and service. i love their cat eye gels and signature pedicure.

Super clean and brand new! Pedicure did not disappoint and you get hot stone and wax with a classic pedicure. SNS pedicure as well, so good. Chelsie is the best. I didn't feel rushed at all and they are a full spa with massages, lashes, waxing and facials. Going to need to try a massage next. read more

I had high hopes for this salon based on the decently good reviews. I booked online, which was easy and preferred over having to call in. I made an appointment with Jesmine for dip nails. She frantically filed down the previous dip, rather than just the top coat and soaking off the rest. 5 of my fingers were burned and I was covered in dip dust and chips! Then she soaked off the bit that remained and when she went to rough up the nail bed, burned more nails! I asked her to slow down and she replied that my natural nails were thin and that's why I was being burned. I've been getting dip nails for at least 10 years and I have never been burned that many times or covered in that much dust. The dip was not applied to the edges of all my nails and several were filed weird and inconsistent with the others. I came back a few days later and I assume it was the manager who fixed 5 of my nails. When I tried to tell her about my experience, she suggested I go elsewhere next time. Ha! I certainly shall and I suggest anyone reading this do, as well. read more

good service, clean, helpful don't like going to nail salons anymore after covid so finding one that i actually want to go to is a plus read more