I had an extremely upsetting experience at Topsails Nail Salon in Rockville, MD in July 2025. What should've been a simple nail appointment turned into an emotionally exhausting and degrading situation that left me feeling dismissed and disrespected.
I originally requested a Classic Pedicure, but the technician, Vincent, encouraged me to upgrade to the Organic Volcano Spa Pedicure. I agreed. However, this service does not include a gel pedicure, and I did not ask for one. I don't typically get gel on my toes because regular polish lasts just fine. But while I was lightly napping, Vincent went ahead and applied gel without discussing it with me. By the time I woke up, it was already done. I felt cornered into a service I hadn't agreed to.
Things worsened during the Gel-X manicure. I noticed immediately that my pinky nail was crooked, and I asked Vincent if he could fix it. I also asked him to shorten a few of my nails. Instead of simply correcting the shape (which I was paying a premium for), he seemed personally offended that I was pointing it out. He never acknowledged the nail was crooked, and instead of continuing professionally, he decided to bring over the manager. I hadn't raised my voice or been rude--he just didn't seem to like being asked to adjust his work.
The manager began working on my nails, but she was clearly irritated and not gentle. Her reshaping didn't improve the situation. In fact, my nails ended up looking even more misshapen. When she said Vincent would return to finish, I calmly told her I didn't feel comfortable with that. If he was upset by me simply requesting a correction, I didn't want him working on my hands again.
Instead of responding with empathy, she said loudly in front of everyone, "Don't take it personally." I asked her to please lower her voice, as I didn't appreciate having my concerns broadcast to the whole salon. After that, a third technician was brought in to finish. By then, it was clear I was being viewed as "the problem," even though all I did was ask for my nails to be done properly.
When the service finally ended, my nails still looked crooked, misshaped, and there was bubbling under the Gel-X, which shouldn't happen with proper application. Despite all of this, I was charged $149 for an experience that was incomplete, frustrating, and nowhere near the standard I was expecting.
What's especially disheartening is that I remained calm and composed the entire time, even though I had every right to be frustrated. I wasn't angry--I was simply trying to advocate for myself. But that was treated as a threat. In today's climate, I'm very aware of how things can escalate--especially for Black women--so I focused on de-escalating and staying peaceful, even though I shouldn't have had to.
If there's audio or video footage from the salon, I hope they review it. It will clearly show that I was polite and reasonable, while the staff became dismissive and defensive.
This experience left me feeling taken advantage of, talked over, and dismissed--not just as a customer, but as a person. I won't be returning, and I caution others to think twice before spending your time or money at a place where basic respect isn't guaranteed.
I am now scouring the reviews for something that I may have missed. Now, I see that there was a warning to steer clear of Vincent. However, his behavior is clearly acceptable to management who are just as culpable. read more