Do not show up or book an appointment after 4 pm. Even if you book online and itemize what you're looking for in terms of design, style, and length. This place is Trap!!! I should have known better, the first time I book this place, the very next day my nail broke opening the door to my car... for 2 years I did not go back. 3 months ago I tried this place again because I saw the good reviews and they were featured on one episode of the Housewives of Potomac. I expected a quality service. Wrong!!! My 2nd experience was a 6 of 10. My last encounter was a 0 of 10. I really debated on sharing this experience but ultimately it should be known. I'm not a confrontational person but if this happens to someone else, the reaction might not be the same. I work till 5. My appt was at 5 pm. I skip lunch so I could leave and arrive on time. When I got there even tho I was forthcoming, I booked a appt for dip powder, design; extension and gel pedi, I was met with pressure to downgrade to no extensions because it was nearing closing time. The last time I went to as the last straw. I felt robbed and extorted because of the staff inability to communicate with me. My appointment again was at 5 pm. This place closes on paper at 7pm EST. I was there on time, we started with the gel pedi, they asked if it was ok to have someone else to do my hand nails, of course, I get it, no one wants to work over the clock but block off your appts accordingly to your staffs requests. The lady tell me because I have some natural nails ( meaning some nail shows over my skin) she would have to cut it off, I said no because I'm trying to grow my real nails, hence why I paid for dip powder to damage my natural nail beds less, she informed me she could NOT do extensions over my real nails, she would have to cut them off and started to talk to the nail tech in another language telling me it's not possible, and this isn't my first time getting nails, that's a lie, I can clearly and visually see she doesn't not want to do my nails, if I want extensions I need to cut off my nails was her response, so I told her it's ok, no extensions just color them any Color you want, paint them white if you want like my toes being done at the time. She tells me ok but no designs after I clearly booked an appt with designed accounted for. She said ok but simple design. I asked for a Glossy French tip, too much, I asked for star design too much, ok well then at that point, my extensions and nails were shaped stiletto. I got suckered in to getting extensions and shaped my nails by that point. The lady gets up and walks away after I showed her the designs and I told her just paint them any color she wants again as long as she does them properly, the receptionist comes and re tells me no designs can be done but at this point I'm upset because it's not my first time getting my nails done. Clearly, they were under staff, this lady did not want to do my nails from the beginning, but got force to do them, tired to lie to me and tell me she couldn't apply extensions on my natural nails unless she cut them off, when the lady gets up another guy Tom, sits down and takes over without telling me his willing to do whatever design till after the fact, (not fair to him honestly cus when I got there he was doing someone else's nails) he fix the job in terms of the nail shape cus the other lady did not wanna do my nails and it was a terrible job. But by that point I just wanted to get out of there. They never communicated until after Tom finished he was doing "designs". They offered me $20 off the bill after they suckered me into paying for dip extensions, shape and length. I declined because in my mind I got hassled for more. I had to go the next day else where to fix my nails elsewhere. read more