Been to them a few times but this was my last. Booked a same day appointment, they told me 3p. Arrived and was told it would be an additional 10 minutes. I patiently waited. The receptionist then sat me in the pedicure chair at about 3:40, turned the water on 8 min later but didn't know how to turn the jets on. So I'm just floating my feet in the water for an additional 5 min. Pedicure starts and I'm still not too annoyed giving I did make a same day appointment. I got gel-x on my nails (on the phone they asked for my preference of nail tech I specifically said very experienced). As he's starting my nails he puts on my thumb nail which has bubbles under and especially around the cuticle area, I make him aware stating if the application is done correctly my nail will lift in a short amount of time. He states no, it's fine nothing will happen, I tell him 2 more times that I know in fact it isn't fine and if something does happen I'm coming back for a refund. I then proceeded to take a photo of said nail for proof of application, only then did he take my nail off and redo it. I also showed him a photo of the french I wanted, very basic and not a "deep french" they always upcharge for. After doing the french multiple times incorrectly I got annoyed and sent me to another tech, who was rude and giving the vibe like I was asking for too much or being difficult. After the off putting experience I ask to speak to the manager and explain everything. She then calls over the rude 2nd tech, and they both brush it off claiming she was nervous because I wasn't happy the first time (no excuse for lack of customer service). Then the tech starts talking crazy about me to the customers behind me waiting to pay, and laughing. I turn to the manager and ask her if she doesn't see the problem and the lack of customer service?! She brushes it off and tells me to pay, and I ask for something to be taken off (for the blatant lack of customer service, the amount of time past my appointment I had to wait, and the result of me missing another appointment I had bc they CLEARLY didn't know how to do said service- Gel-X nor a basic french in a reasonable time). She looked me dead in my face and said the service was done so I needed to pay full price. I responded and asked if she went out to eat and had a rude server, had to send the food back to get it corrected wouldn't she expect for the manager to make it right given her experience was trash. No answer of course lol, then spoke in their language to the receptionist and agreed to 10%($5 off) SMH. This is exactly y I will not be coming nor will my daughters. It's not even about messing up my nails, it's about the lack of customer service and understanding especially when I'm paying for something. Who doesn't want their nails exactly how they showed or want at least a great customer service experience despite a mix up or long wait. Shows anyone in there is just money and they don't value a true customer experience as they claim. And to top this entire experience, the said nail is STILL lifting after only 8 days since I got them done. Also recorded this entire encounter after he kept saying my nail was fine, in case they try and dispute the incident. What's really unfortunate for me, they definitely won't give me a refund despite my nails still ending up trash. $130 down the drain. Photos attached (french I asked for, french he did, nail lifting after 8 days, and the HUGE bubble under my nail). If ALL your techs can't do a service properly just tell a customer you don't have availability that day, instead of being money hunger booking me with someone who doesn't know proper application SMH. Also notice how far away from cuticle the gel-x was placed. Also called and asked for a refund, they only will "fix" the issue. Which would require an entire new set and sitting AGAIN with disrespectful workers. No thanks called my bank read more

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I walked in to get my mani/pedi yesterday with no appointment and told it would be a 15 to 30 minute wait, it was very busy. I agreed, sat down and picked my colors. DiDi enthusiastically and happily greeted me, apologized for my wait and I followed her back. She is new to the salon and I have to tell you I had an excellent experience with Didi at cloud nine! I didn't feel rushed, she graciously asked how I was and gave a great leg massage too btw. It's hard to find these days, going to get a mani or pedi with a cheerful and attentive tech And not being rushed. Made my day! Thank you Didi! Worth the wait! read more

I went in yesterday for a gel nail manicure on my natural nails. Bill was my tech and he was nice and he did a good job with the shape. But couple of my nails have bubbles and the polish is not smooth. I'm not sure if I'll go back. If I'm paying $47 (tip included) I except a smooth and clean gel polish. read more

Service was amazing and the quality was fantastic. Thank you Hendra for letting me know what works best for my thin nails. I really appreciate the honesty and recommendation. The vibe was great. Linh (sp?) was very professional when I called and was very welcoming. Hendra did my dip nails and I appreciated his attention to detail and recommendation on how I should take care of my nails. Tonggalaga did my pedicure and she was amazing. Friendly, very professional and accommodating. I didn't half a pedicure appointment and she was very kind to take me and I loved my pedicure. She took the time to recommend the best pedicure that included everything I needed. Thank you Cloud 9 for an amazing experience. The vibe was great and the people were fantastic. A very clean and welcoming environment. I will definitely be returning. read more

Not happy with nails after 1 week. Spend to money for this to happen in 1 week of getting my nails done. read more

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The manager, while very pretty, was extremely rude and aggressive for no reason. The rest of the staff wasn't able to communicate in English, even a little. Tense atmosphere. Seemed sketchy!!! read more

The lady at the front is SOOOOO rude. She has such poor customer service skills. It's a shame because most of the nail techs there are great but she's so unpleasant that i will never be going back. You'd think as a manager you'd be kind and respectful but every encounter I've had with her has been awful. read more

My first time here. I made a same day appointment, I called that I was running 5 min late [the road work was not helping]. I waited over 10 min in the chair for someone to begin my pedi. They started another customers before mine and they arrived after me with the same appointment time. Did slightly throw me off initially but after the service was good. Everyone was so friendly. They offered drinks. I saw a variety of different drinks. From Pepsi to water. The place is very clean and organized. Loved the decor and set up. They have a variety of gel colors - give yourself time to look through them. They were booked and busy! I would recommend booking in advance and arriving early. If you book same day be prepared to wait for your nail tech who may have to multitask. Very professional and friendly staff. I appreciated the detail and service. My toes look and feel great. The pedi was also surprisingly budget friendly for how nice the place and service is. read more

Where do I start an amazing amazing shop very clean very neat super hygienic all technicians are on spot. if you ask for Bella then you have gotten a five-star technician ,very caring detailed . they have everything and all the new colors, in this brand new store. I would recommend definitely trying to switch from wherever you're going and come here this is a new nail salon family owned family run business It is very, very clean and I would definitely recommend having your nails ,pedicure & waxing done here. The ocean pedicure is the one I recommend, ALSO. you can pick and choose on THERE PEDICURE menu as you would like. VERY NICE FAMILY OWNER AND SUPER FRIENDLY 6 STARS, BUT ONLY ALLOWED 5.. read more

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Disappointed and disrespected -- I won't be returning. I gave this place a second chance, only to leave even more disappointed and upset. I got my nails done on Saturday, but they were uneven in both length and shape. By Tuesday, one nail had already started chipping. I returned today (Wednesday) around 3 PM to explain the issue and ask for a fix. When I asked to speak with a manager, a woman wearing a black KN95 mask claimed to be the manager for the day but refused to give her name. She had short brown hair styled in a half ponytail. She told me the technician who did my nails wasn't in and that I should come back tomorrow. I explained I couldn't return the next day and politely asked if another tech could fix the nail in the meantime. Instead of trying to help, she became rude and argumentative. No one came in until about 3:20 PM, and that customer was just a walk-in. They clearly had time to assist me, but I was treated with complete disrespect. She raised her voice and behaved in an extremely unprofessional manner. Another technician eventually stepped in and fixed the issue quickly and professionally -- something that could've been done from the start without all the unnecessary drama. I want the whole community to hear this. Experiences like this should not be ignored or accepted. I won't be coming back. read more

First impressions means everything to me. My first visit their my appointment was at 9 AM. Several of us were waiting outside because they weren't open on time. They opened late. Therefore everyone's appointment was late. No apologies, no discount. Nothing said. Three days later, they started to have stress cracks throughout each nail (my nails are natural) so I decided not to go back. I would not recommend this place. I'm sorry poor quality of work and service. I noticed the manager responded to my review in a negative manner. Dear Cloud 9 Nail Lounge Manager, My review does not state which date or day of the week. Therefore instead of getting smart you should have asked me when did this happen and tried to resolve the situation but to my avail, you are not professional. Also it is true what I've stated above because I have my receipt that shows the date and time and it was past my appointment time. The video I have also serves as proof of several of us standing outside waiting. So no ma'am or sir, I sure do have the correct location. I don't need to make sure of anything because as soon as I get this video to upload it will show I've told the truth. I gain nothing for making up a story. I just tell the truth!! So please learn to accept criticism, learn from it and maybe use it to make improvements. Thank you! read more

I love my appointments with Bella. She always takes great care of my hands. Always a welcoming and clean environment. read more

Cloud 9 Nail Lounge - Gel Fill with design (Chrome) - Nail Salons Near Me - Germantown, Maryland

No grace, no accommodation!! Client experience is everything and people will always remember how you made them feel. Unfortunately, Cloud 9 missed the mark on this today. I booked an appt with Bella and inadvertently added 3:30 to my calendar when in fact my appt time was 3:15. I arrived late to my appointment and naturally understood that the nail tech took another client. I proceeded to ask the receptionist if someone else could provide services to me either today or the next. The receptionist was very dismissive and unaccommodating. She said: "no, sorry. You were late. No one can see you." She wasn't friendly, didn't try to help with rescheduling a convenient time, nor did she make me like me being a client paying for services mattered. So before I walked out I asked a final time if anyone can take me today or the next and she replied "no!" I then thought about the times when I arrived on time for my appointments and had to wait while the tech finishes up with a client. I always gave grace, and patiently waited. So, I walked out thinking to myself, I will patronize another establishment that values me as a customer! Duces Cloud 9 #clientexperienceisparamount read more

Bill does my nails ,and he does an amazing job! I have acrylic nails with gel, and have heart designs on them. Love them!! read more

Cloud 9 Nail Lounge - Nail Salons Near Me - Germantown, Maryland

I really only stopped here for maybe 20 minutes max desperate to find someone who could remove my dip as it had started to crack. The 20 minutes I spent here ended up being very pleasant and I left the salon with minimal damage to my natural nails! I wish I had caught the tech's name but she was so wonderful to talk to and kept asking me to let her know if the drill was burning which was such a pleasant surprise! Honestly, this short interaction was enough to make me want to come back to have my nails done. Along with the bright and cheery salon, i will definitely be back once my nails are long enough to justify it again! read more

Great staff great work very clean shop. Love this place.... Very well maintained . It's very hard to get an appointment though

This nail salon exceeded my expectations. The ambiance was inviting, the staff was friendly and professional, and the service was top-notch. I left feeling pampered and satisfied with the results. Definitely recommend checking it out! read more

Cloud 9 Nail Lounge - Deep powder manicure - Nail Salons Near Me - Germantown, Maryland

Had a wonderful experience at cloud9! Aside from great service, they also provided complimentary wine/drink to make the experience even more delightful! I'll definitely be coming back :) read more

Very professional and clean. Pricing is also reasonable. There are many amazing technicians with different techniques.

Great selection of colors and customer service!! Very happy with the outcome and will be coming back read more

Cloud 9 Nail Lounge - Gel-X with solid color - Nail Salons Near Me - Germantown, Maryland

I absolutely love this place! I've been here a few times now and I can just say everyone that has done my nails are really good but specially Mel, she is very kind and detailed! I love her work she's the best! read more

Cloud 9 Nail Lounge - Nail Salons Near Me - Germantown, Maryland

I'm gonna preface this was saying that I am not someone who gets my nails done frequently. I saw the now open signs out front and figured I would give them a call and see if they had any appointments available. I got a gel manicure done and a regular pedicure. The space itself is very clean the chairs comfortable, and the pedicure stations had the massage feature that you would expect. They had a variety of colors available, and I ended up going with a light purple on my fingers and a dark blue on my toes. The reason that I don't frequently get my nails done is that I'm very tough on them. I will get them done and then today for example ended up doing small engine repair on my Tractor. The reason that I decided to post this though was the fact that after doing small engine repair normally my gel nails would have definitely chipped. I don't know what they did to them but like magic they still look new. I will definitely be going back. read more

Cloud 9 Nail Lounge - Gel nails three days and a lot of abuse later. Still shining! - Nail Salons Near Me - Germantown, Maryland

I can always count on Cloud 9 when I need a quick last minute appointment. Very clean place and the service is great. I always feel relaxed and well taken care of. read more

New salon in G'town. Nice and big. I got the deluxe pedicure. What a treat. Hot stone and hot wax. Cha was great. The. Overall service is attentive and warm. I will be back! read more

Cloud 9 Nail Lounge - Nail Salons Near Me - Germantown, Maryland

Super clean, very friendly staff, quick but efficient!! Will follow wherever you open :) they also have the best massage chairs I've ever tried! read more

I was looking to get my nails done before heading on vacation and saw on Instagram about this new nail salon! Their online appointment system wasn't working, but I called them and was able to easily get an appointment for a few days later. I arrived right at my appointment time, and they were pretty busy! They do have a special going during their grand opening, which is why I assume there were so many people. Check-in was easy, but even though I had an appointment, they didn't take me for 30 minutes. I attribute this to the number of people that were already there getting services. They were apologetic and I was understanding. Very clean and organized. They had a lot of color options as well! I opted for a gel manicure, with a price that I felt was very fair. The person doing my nails was very thorough both while cleaning my nails as well as painting them. While just a simple gel manicure, this is probably one of the best ones that I have had. I just got it done today, so can't speak on how long they will last. Despite having to wait for my appointment, I would definitely come back here again! read more

Cloud 9 Nail Lounge - Gel manicure - Nail Salons Near Me - Germantown, Maryland

If you are looking for the BEST nail salon, Cloud 9 Nail Lounge is the place to go! The salon is clean, spacious, and welcoming. They greet you as soon as you walk in & the employees are very kind. I always get my nails done by Hendra and he never disappoints! He is very friendly, precise, and does an excellent job in bringing his customer's vision to life. He will check in with you to make sure you are happy with the shape & does a phenomenal job with designs. I always leave the shop loving my nails! read more

I don't write reviews. I thought that I would share my experience with Cloud 9 because I hard this was the best nail salon in Germantown so I thought I would try them out. I asked how can I help you as soon as I walked in which was very pleasant. I went in for a pedi. The pedi was okay nothing special. I requested white gel on my toes. First of all she had white nail polish everywhere on my big toes. The polish was very messy. I asked her to fix it several times and she tried to fix it with no luck. She cut my toe nail uneven which couldn't be fixed. Woke up this more and my gel polish is chipped. I didn't pay an extra $20 for gel for it to be chipped. I was so disappointed with this salon. read more

Cloud 9 Nail Lounge - Messy pedicure - Nail Salons Near Me - Germantown, Maryland

Can't say enough wonderful things about this salon, i have been going to hendra for a really long time and he's a 10/10 nail tech! Honestly for the first time a few of my nails broke off in a week for some odd reason-but without hesitation hendra offered to fix it and that's the service that is rare these days so i'm extremely grateful and happy. Thank you so much hendra for being so attentive and caring, appreciate you!! please go to this salon if you want amazing quality nails with high service!!!!!! read more

I went to this salon for the first time and it definitely won't be my last. I told Hendra I'm getting married this weekend and he made sure I walked out with my nails looking nothing less than perfect! He put so much time, effort, and attention to detail to each nail to make sure it looked exactly like how I wanted it. He was so committed to making my nails perfectly that he stayed over an hour past their closing time. It's unlike any other nail salons I've been to. The rest of their staff were also extremely nice and friendly read more

Cloud 9 Nail Lounge - Nail Salons Near Me - Germantown, Maryland

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This place has all the right type of vibes. It's clean, good music, and very modern. All of the staff is very polite and amazingly accommodating! I've been going to Hendra for over a year now and have never left disappointed. My nail shape, design, and color is always on point! Easy/ flowing conversations. The experience every time I come in is always so pleasant and amazing. I leave feeling refreshed and renewed! I recommend anyone on the staff there! read more

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this salon is clean and the service is great, I was treated by the managers and they were super sweet. Sarah did my nails and they looked great, once I left I realized there was a bit of acrylic under the nail and I went back. The issue was fixed right away and the manager apologized and even thanked me for coming back to give them the chance to fix it (which is something most salons get annoyed about). Overall I would def come back to cloud 9! read more

Cloud 9 Nail Lounge - nails done by Sarah - Nail Salons Near Me - Germantown, Maryland

the managers customer service is terrible. very rude and defensive when we tried to explain our experience and how the nail tech we got didn't do my nails correctly. she hung up on me several times and said she's to busy. there were no apologies and I've been a customer for almost a year. never had any issues. my daughter is now no longer interested in going back there due to the lack of understanding. all that I wanted was them fixed and she said I should've said it the day of. read more

I have been going to Hendra for some time now. He moved to a new salon and there was no doubt that I would follow him. Cloud9 is a new salon, beautiful, welcoming and very quiet and comfortable. The staff greeted me when I walked in and it is a very convenient area and easy to find. If you're looking for someone to do your nails go see Hendra at cloud9. He listens to what you want and makes you feel comfortable. I feel like I known him forever. read more

Cloud 9 Nail Lounge - Simple nails but always beautiful! - Nail Salons Near Me - Germantown, Maryland

Very spacious , I got a gel manicure and pedicure loved the way they were done definitely will be coming back

new nail salon in the milestone shopping center. very unprofessional and dishonest. I called and spoke to someone before I arrived. once I enter the nail salon, I was there for about 5 minutes before someone came to acknowledge that I had enter their business. Eventually a lady came out to ask me what I was getting. I reply my nails and then she asked me if U had an appointment? I had been there now around 7 minutes. I told her that I had called earlier, she said that I did'nt. I reply yes I did, look at my cell and is this your number. then she said oh yes, I remember now. that call was to asked her for the hours and their exact location in the shopping center. I clearly told her that I will be there. she never made it clear that I needed an appointment. I told her that this is unprofessional for her not to take me after I waited to be acknowledge and especially after I called. For a new business this nail salon is the absolute worth when it comes to customer service. It was 5:30 Pm when I enter. After I complain, I was told to wait until 6:30 PM, I sit there for a few minutes then I made a decision to walk out and will never return back. who need who? Why treat customers bad and especially a new business there in my neighborhood . Go to school for a customer service diploma not a degree. It takes just a few minutes to be nice. I rated this nail salon poor service *1 star is too good to describe my experience. read more

I love it here. Clean, prompt great service. I recommend Bella and Sue. I get Dip and gel pedicure. My only suggestion is that they get additional colors in the books. read more

I've been coming here consistently since the opening in June & I love this place. It's very professional, the staff is courteous & considerate! I definitely recommend read more

Rachael was very personable, she did a great job on my nails and brow/lip waxing. She offered a beverage, and was pretty quick. The salon is very clean and modern. read more

I had my eyebrows done, and the person that did the service over waxed my eyebrows and made them uneven.