Been to them a few times but this was my last. Booked a same day appointment, they told me 3p…read more Arrived and was told it would be an additional 10 minutes. I patiently waited. The receptionist then sat me in the pedicure chair at about 3:40, turned the water on 8 min later but didn't know how to turn the jets on. So I'm just floating my feet in the water for an additional 5 min. Pedicure starts and I'm still not too annoyed giving I did make a same day appointment. I got gel-x on my nails (on the phone they asked for my preference of nail tech I specifically said very experienced). As he's starting my nails he puts on my thumb nail which has bubbles under and especially around the cuticle area, I make him aware stating if the application is done correctly my nail will lift in a short amount of time. He states no, it's fine nothing will happen, I tell him 2 more times that I know in fact it isn't fine and if something does happen I'm coming back for a refund. I then proceeded to take a photo of said nail for proof of application, only then did he take my nail off and redo it. I also showed him a photo of the french I wanted, very basic and not a "deep french" they always upcharge for. After doing the french multiple times incorrectly I got annoyed and sent me to another tech, who was rude and giving the vibe like I was asking for too much or being difficult. After the off putting experience I ask to speak to the manager and explain everything. She then calls over the rude 2nd tech, and they both brush it off claiming she was nervous because I wasn't happy the first time (no excuse for lack of customer service). Then the tech starts talking crazy about me to the customers behind me waiting to pay, and laughing. I turn to the manager and ask her if she doesn't see the problem and the lack of customer service?! She brushes it off and tells me to pay, and I ask for something to be taken off (for the blatant lack of customer service, the amount of time past my appointment I had to wait, and the result of me missing another appointment I had bc they CLEARLY didn't know how to do said service- Gel-X nor a basic french in a reasonable time). She looked me dead in my face and said the service was done so I needed to pay full price. I responded and asked if she went out to eat and had a rude server, had to send the food back to get it corrected wouldn't she expect for the manager to make it right given her experience was trash. No answer of course lol, then spoke in their language to the receptionist and agreed to 10%($5 off) SMH. This is exactly y I will not be coming nor will my daughters. It's not even about messing up my nails, it's about the lack of customer service and understanding especially when I'm paying for something. Who doesn't want their nails exactly how they showed or want at least a great customer service experience despite a mix up or long wait. Shows anyone in there is just money and they don't value a true customer experience as they claim. And to top this entire experience, the said nail is STILL lifting after only 8 days since I got them done. Also recorded this entire encounter after he kept saying my nail was fine, in case they try and dispute the incident. What's really unfortunate for me, they definitely won't give me a refund despite my nails still ending up trash. $130 down the drain. Photos attached (french I asked for, french he did, nail lifting after 8 days, and the HUGE bubble under my nail). If ALL your techs can't do a service properly just tell a customer you don't have availability that day, instead of being money hunger booking me with someone who doesn't know proper application SMH. Also notice how far away from cuticle the gel-x was placed. Also called and asked for a refund, they only will "fix" the issue. Which would require an entire new set and sitting AGAIN with disrespectful workers. No thanks called my bank

I walked in to get my mani/pedi yesterday with no appointment and told it would be a 15 to 30…read moreminute wait, it was very busy. I agreed, sat down and picked my colors. DiDi enthusiastically and happily greeted me, apologized for my wait and I followed her back. She is new to the salon and I have to tell you I had an excellent experience with Didi at cloud nine! I didn't feel rushed, she graciously asked how I was and gave a great leg massage too btw. It's hard to find these days, going to get a mani or pedi with a cheerful and attentive tech And not being rushed. Made my day! Thank you Didi! Worth the wait!

Walked in, off the street, for a pedicure. Having never been before? I was happy to immediately…read moresmell bleach and other cleaning products, lol. Also: I was immediately greeted gently by several technicians. I was immediately seated and attended to (lots of "immediately" only because they are true). The pedicure was GREAT; the massaging chair was better than most. The shop wasn't busy; it was quiet. As I was being serviced, I watched women who looked serious about their upkeep walk into and out of the shop; I grew increasingly confident in my choice. So confident? I decided to take a chance on getting my facial hair waxed. My technician NAILED (heh) both services. I left a hefty tip, yet? The technician was too busy helping me find bags to hold my shoes (as I wanted my polish to dry harder/longer) to notice, however. We exchanged names; I'll be back.

First time at Crystal Spa and I really liked their work. A gel manicure was only $35 (slight…read morediscount with paying cash) and was done very well. The place was very clean and they took me immediately as a walk in I'm excited to go back for a pedicure as I heard some of the deluxe pedicures use the hot stones which I love!

Terrible experience. The owner was extremely rude, unprofessional, and disrespectful throughout my…read moreentire visit. I came into the spa, showed them exactly what I wanted, and was given a price upfront. While I was getting my toes done, the owner came over again asking what shape and style I wanted, so I showed her the picture a second time. She then suddenly told me it would be an extra $65 because of the "shape" and "length." I explained that I specifically asked for short nails, and the nail tech had already cut them down short. Not even 20 minutes later, after moving to the next station, the owner came back again, hovered over me while inspecting my nails, and started yelling that they were "too long" and that the price would now be $165. I was honestly shocked and confused because we had already discussed everything multiple times. It felt like she was intentionally creating problems and trying to pressure me into paying more money. What upset me most was the way she spoke to me. She was yelling at me in front of everyone as if I were a child, even though I had been respectful the entire time. At that point, I told the nail tech to stop because I no longer felt comfortable or respected there. No customer deserves to be treated that way. To make matters worse, I still ended up losing money even though my nails were never completed or painted. Only my toes were done. I will absolutely never return. Another major concern was sanitation. I noticed that they were not properly sanitizing or using new tools between customers. Instead, I saw tools simply being rinsed with soap and water before being reused. Unfortunately, I did not realize this until it was already too late. That is completely unacceptable for a nail salon and honestly made me even more uncomfortable about the entire experience. I also couldn't ignore the difference in how customers of color were treated. I am mixed Black and Hispanic, and I immediately noticed the shift in attitude when I walked in. I also witnessed another African American woman being treated poorly. That alone should have been my sign to leave. It was uncomfortable and disappointing. If you are a person of color, especially Black women, I genuinely recommend spending your money elsewhere. The experience was not worth it, the customer service was awful, and the work itself was not even good quality. I'll definitely be supporting Black-owned businesses from now on

My toes look great- very happy with the appearance…read more They took me for a last minute appointment, which is awesome since I'm not a regular one for a pedicure. However, first off- ya know when the saline has racks and rows of polish on the wall? And how sometimes when your polish is very old it starts to separate? Yeah. Lots of that along the walls. I chose a very neutral color that seemed to be fairly new. The tech definitely seemed to be tired and distracted. She did not spend much time exfoliating my feet- there are still some dry spots for sure, and she seemed distracted. She used her packets of exfoliant and lotion and seemed be rather sparing with them-like 1/8 of a packet. Let's say that my legs have some surface area, so it didn't really seem like enough. Also- anyone else have flashbacks to Legally Blonde when your nail tech starts shouting Vietnamese when you sit in the chair? Just me?! Day 2 and my toes look good- no smudges. Still on the hunt for a favorite spot, but I would come here again in a pinch.

Once again, Merry Nails & Spa killed it!!!…read more This was my second time here to get a mani/pedi and the nail techs are great. They are very friendly and make great color/design recommendations if you're as indecisive as me. Both techs i've had have payed good attention to detail and always ensured that I was comfortable. Special shout out to Nina for being so great!

I have been going to Merry Nails for 8 years now and I couldn't be happier with the service and the…read moreway my nails look. Kathy does my nails, but the other ladies there are very good too!! The salon is clean and Kathy always takes good care of me. I recommend the salon highly!!

I love this place. I have been on the search for a decent nail salon, and while unassuming from the…read moreoutside, it always has been the best quality. I usually get intricate nail designs and they always look great. I constantly get compliments and I know they're genuine! The vibe is a bit on the quiet side, which is perfect for an introvert like me who's a bit shy, and best of all, they're CLEAN! They actively open new tools and make sure everything is sterile before using it. It shouldn't be taken lightly, but this is the place I feel safest with when it comes to my hands! If you like designs, please talk to Rachel (but everyone can do a great job! )

Wandered in this morning after my car broke down across the street from the shop. Asked to use the…read morerestroom quickly and leave while waiting for the tow truck. Front desk very rude woman smiled and laughed and told me no. No apology or explanation. HAHA no. No human decency at this shop. They care about your money, not people. Spend your money at another shop that cares about Human beings and understanding of difficult situations. La Carreta Grocery next door immediately took me in with open arms. Do better.

1st time here..and LAST. Service was rushed and technique…read moreused was not professional. Could have done a better job at home myself. One price listed online, a different one charged- $20 more. Asked why, but not able to explain. Just ignored the question. Was told to pay the amount BEFORE the service was done. Are you serious? I've never experienced such rudeness. I guess there was enough communication skills to be able to say payment was due immediately but not to explain the breakdown of cost. Finished the service and provider walked out the door ...payment had been taken so why stick around I guess. Also, no direction on how long to sit with the nail dryer. Just up & left. I'm glad so many customers had such a great experience with all the great reviews . I have no idea where they went because it wasn't here with the provider I had.

Tina is amazing. I came in with a photo of what I wanted for my nails for NYE and she delivered. We…read moretried a couple different colors to get it right and I'm sooo happy with the results. I think I've found my spot for my nails (the one or so times a year I treat myself to it)!

Bella did my nails today. She did an amazing job and my nails look amazing. I highly recommend her.read more

4.5 stars. Easy to book appointments online. Shop is small but cute. My parents and I got…read morepedicures. They have a menu to pick from and the prices are affordable. My dad got the runners pedicure which is good for men. He had a lot of dead skin removed. My mom and I got the mango scrub pedicure. The massage chairs were comfortable. Water was comfortable and it was the full hour treatment. They were busy so my mom got started 30 minutes later than my dad and I which was less ideal. The other thing I didn't like was the foot/leg massage. It was hardly a massage - no pressure applied at all. They did set a 10 minute timer to give us the full time. Regardless, the ladies were really nice and did a good job painting. Would come back!

Ryan did it again!! I've booked my appointments with him since March 2025 and I have never had any…read morecomplaints!! He's the best to ever do it. I told him I was going to Jamaica next week and I wanted some Jamaican themed toes and nails and he ateeee. The salon is amazing! 100/10 see you in 2 weeks!!

5 stars for my manicure. 3 stars for my pedicure…read more Made an appointment to come in and the place was packed. I waited about 5 minutes before being taken back to get my pedicure. Upgraded to get the extra 8 minute massage, which was a waste because that never happened. Pedicure itself wasn't bad, but definitely not as detailed as previously places I've been to. Definitely didn't feel relaxed, but rushed. Luckily my manicure was much better. She was attentive and listened to what I wanted, especially when it came to the shape of my nails.