In actuality, the pizzas aren't bad and the location is fantastic for the summer concert series. But the issue is management and how they were so unprepared for the summer concerts and how many customers it could potentially bring. They had 1 cashier, who also doubled as a drink filler, who also doubled as the person to call out when orders are done and to hand out/box pizzas to customers. While we were standing in line, there was 1 person behind the counter making pizzas and I definitely felt sorry for the person. There was a line to the door and they were so backed up... Whoever is in charge of staffing this place needs to maybe think twice about how many employees they need to efficiently run an establishment. We waited in line for probably close to 40 minutes - the guy taking orders and ringing people up was slow slow slow.. I think he took one order and went back to box/hand out pizzas and then come back to take the next order. It continued this way all night...
We finally got to order and at least got a few beers while we waited. At this point the concert had started at around 8:40pm... we got to enjoy the concert and when we came back about an hour later, we had to sit down and wait cause our pizzas were STILL not done yet.. WTF?! How long does it take to make a pizza and then put it in a wood-fire oven?! I mean.. doesn't it take like 4-6 minutes to cook a pizza in a wood-fire oven?!
We finally got our pizzas - the Kemah bomb and the hawaiian... loaded with toppings, small personalized pizza - partly burnt crust. But whatever, we waited so long and we were hungry! Oddly, the pizza wasn't hot - again, WTF?! We just watched it come out of the wood-fire oven! Maybe the oven wasn't hot enough and that's why it was taking so long to cook the pizzas?! But seriously... this wasn't the first summer concert event of the season and definitely not the last. You would think they'd know to to properly run this place by now...
The pizzas itself weren't bad, but they definitely weren't great. They weren't hot, like I said before, the crust were kinda burnt on one of them.. The toppings were ok but the bomb did not have much flavor to it, surprising considering it had the most toppings on it! We saw so many people complain, and after waiting for over an hour request their money back.. I was tempted to tell people to not order cause they didn't know what they were getting themselves into. The staff were not prepared and could not handle the business. I think at this point, they should've probably turned away new customers or tell them that the wait would be over an hour after ordering. I mean, I even asked how long the wait for the pizzas would take and he just said he didn't know.. Ummm.. NEXT! Go somewhere else! There are so many other options in Kemah, especially in this area of the boardwalk! read more