While visiting Williamsburg, we decided to grab some dinner. As we were passing by the Big Yellow…read moreWinged Buffalo, the two 15-year-old boys immediately spotted it and said, "That's what we want to eat!" So, of course, we listened to the teenagers! That was our first mistake!
We walked in and were seated shortly after 7 PM. Our waitress greeted us, took our drink order, and returned with my soda. The kids' lemonades were still being made, and my fiancé's beer hadn't even been poured by the bartender yet. It ended up taking 8 minutes after receiving my drink for the waitress to bring the rest of our drinks.
Normally, I wouldn't make a big deal about that, but there were maybe 25-30 people in the entire restaurant. Looking back, that probably should have been another sign to leave. But after two kids and two adults had been in the car for three hours, we were hungry and ready to eat.
Once we finally received our drinks, we placed our orders. While we were waiting, the gentleman at the table beside us asked to speak with the manager. His wife turned around and explained to us that they had ordered their food, but the two kids' meals still hadn't come out while the adults were almost finished eating. You could see that both parents were upset and frustrated, and the little ones were clearly just ready to have their food. The wife knew the husband was going to be angry so she prepared us for it and stayed she hoped our experience would be better!
When the manager came over, shs explained that the kids' food "didn't look presentable to send out," that they were short-staffed, and that it would be ready soon. Oh my, Kids food didn't look presentable enough? It's BDubs not anything fancy! The manger definitely was in the wrong, if there isn't enough kitchen staff trained to prepare food than they shouldn't be opened for business!
At that point, I remember thinking, Oh golly... this isn't going to turn out well. And unfortunately, I was right.
When our food finally arrived, the wings were extremely overcooked and absolutely drenched in sauce. My 15-year-old son, who loves our hometown Bdubs, could only choke down 3 of them. I tasted one myself, and honestly, I can't even describe how much teriyaki sauce was smothered on it.
I ordered the patty melt. It was overcooked & super dry amd definitely not worth the price. The fries were loaded with salt, and the other two meals in our party were, at best, just okay.
By the time we finally left, we had been there for over two hours. For what we paid and the overall experience, it simply wasn't worth it.
Even the restroom could use a good cleaning.
I always try to give restaurants the benefit of the doubt because everyone can have an off night, and I understand that staffing issues happen. But with the lack of people in the restaurant, the long wait for drinks, the issues we witnessed at the table beside us, the quality of our food, and the amount of time we spent there, this was unfortunately not a good experience.
I definitely would not recommend this particular location. Two teenage boys picked it because it looked like a great place to eat, and unfortunately, it ended up being one of those vacation meals we'll remember for all the wrong reasons!!!
