I was a longtime customer of this particular Me & Eds and I even wrote a positive YELP review for…read morethem in 2020, but then.. A few months ago I was having people over to watch basketball and decided to order buffalo wings. I specifically asked for "buffalo wings" to which the employee asked, "Would you like hot or regular?" I said, "regular." I picked up the order, got home to discover I had an order of very overcooked, plain chicken wings. (Who orders plain wings? Cooked, unseasoned meat is ruined meat) So, I called to let Me & Eds know I didn't get buffalo wings, that I couldn't bring back the order that evening as I had guests at my house and asked if I could return the order the following day...
The employee, who I don't think had worked there very long, decided she needed to make sure I knew it wasn't her fault, but mine: "No you ordered plain wings, remember? I asked if you wanted regular wings and you said yes." I said, "You asked if I wanted hot or regular, which I assumed meant mild, so I said 'regular.' I would never order plain, cooked wings." Instead of just helping me, she decided to die on her "I'm right, you're wrong, hill."
She then said she'd get the "manager. It wasn't the manager, but the most senior employee, and I just repeated what happened and simply asked if I could bring the order back the following day for a refund, as again, I had guests. "No" was her answer. "You have to return the order on the same day" which makes zero sense. What happens if someone picks up their order at 8:30pm, but notices they got the wrong order after the restaurant closed at 9pm? Are they told the next day that they can't get a refund? - Yeah, that was BS.
I was then pissed. I left my guests in my house, drove to the restaurant, walked in with the order and both employees ignored my presence. So petty... I just said out loud, "Can I get a refund for this?" One of them said, with her back to me, "Yes." So I left the order and walked out.
Weeks later I went through my bills and discovered that I never got the refund from Me & Eds, so I called and spoke to the actual manager. I told him nothing about his overly-argumentative employee, or the "you have to return your order on the same day" crap, and just told him about not getting a refund. After a brief conversation he said, "I'll look into it and get back to you," but just as he was about to hang up I had to ask, "Don't you want my name and number?"
"Oh, yeah. What's your name?" - How the hell was he going to "look into" my not getting are fund with knowing who he was even talking to??
I still don't understand what this employee thought she was going to gain by arguing with me so vehemently. I'd been a regular customer there for 6, 7, 8_+ years and yet her arguing, then their petty "you have to bring your order back today" BS has resulted in me deciding to never spend money there again.