In my opinion, this place is underrated. There is a new owner since March. Very cleaning and spacious pizza parlor. I had a calzone and salad bar. The calzone sauce, crust, and sauce were delicious. The salad bar was bomb. Everything and anything to have on a salad was available, and everything was fresh. The service was good and the owner was very nice. read more

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AYCE Lunch Buffet w/Salad Bar! Buffets as we knew and loved them before 2020 are few and far between. But alas, the Reno community is lucky that Pizza Factory on Lakeside is still offering the lunch deal... for $12.50! Meet Vera and George, owners of this storefront and another in Spanish Springs. Friendly smiles, helpful attitudes and watch him throw that dough! There is a Kids Korner Arcade area, a separate section with several bar-height tables for adults to enjoy beverages and watch the game and a Private Room with seating for about 30 to use for special occasions. The pizza is hot and tasty (Cheese is my favorite ) and salad bar is clean, cold and fresh. 2 different lettuces, 20 toppings, 5 dressings and don't forget to grab up the homemade breadsticks. read more

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This place has finally convinced me to never ever pre tip on an order and also taught me to always check the food at a buffet BEFORE you spend 20 bucks on food/drink/pre tip. This place is next to the Ben's on Lakeside. I was looking for a quick bite for lunch and hey, a pizza buffet means not waiting for pizza....usually. Anyway, 3 people in the whole place and 3 employees. Still had to wait 5 minutes to get my order taken. Then we get to the buffet. I was greeted by 2 half eaten old pizzas, one of which was a Hawaiian pizza where someone didn't care for the pineapple and left a nice pile of them on the pan. Pizza was dry, warm and just a tad overcooked. Lovely Attempted the salad bar, which gave me some nostalgia because I haven't seen such a mess of a salad bar since maybe back when Wendy's was still in business, they even had the Reysers potato salad. I went simple with just some lettuce, cucumber and tomato because the rest of it looked very sketchy and I didn't want to add a possible food borne illness to my day. Even then, I couldn't manage more than 2 bites because the cucumber was at least 2 days old and bitter. They did manage to push out one more pizza just as I was leaving. I can't imagine how bad it must be in there when it is actually busy. This place is now in my top 3 worst places to eat in Reno. No easy feat. read more

Great veteran owned franchise location, great fresh salad bar and pizzas were on spot, I did love the Uber cool digital beer dispenser and service! read more

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2/8/26 Ordered a simple pepperoni pizza with extra cheese and cooked well done. The pizza came out doughy, not even close cooked well done and no extra cheese on it like I asked. The owner, who I presumed made and cooked it, asked if it was cooked long enough. I said no and there was no extra cheese like I asked. He just said sorry and walked away, like oh well I still got your money. I'll find a place to eat since they can't follow simple directions. Oh and it's new ownership so you may think twice before coming here!! read more

Pizza is a real treat for our family, and always been happy to drive a short way to pick up a good pizza. This is not ment as a bad review, however more of a review in which I'm sure the new owners would benefit from. I ordered on line 3 pizzas on line. Two large and one small. My order would be ready by 12:10 PM. When I arrived a few min early, I waited for quite some time at the front register with no acknowledgement or a nod for along time with another woman waiting anxiously. When the gentleman owner came to the register and looked into my order and said it would be another 10-15 min. Ok. I went out and walked my dog, hung out a good 20 min to go back in and wait another 20ish min. I'm not an impatient person I do not get upset easily, Owner #2, wife, apologized and offered me something to drink while I waited and checked on my order. I declined a drink, but that was thoughtful of her. A few minutes pass I then see her run past me to what looked like an office and brought me a coupon for a free pizza with 3 toppings. Wow, I never expected that. Very kind of her. Pizza is done and I drive home and feed two large pizzas for lunch to workers at my home. The 3rd small pizza was for my husband after his long day out. Close to 5:00 I open the small pizza and discover a medium pizza entirely a different order . Of which we would not choose this sort of combination. I call Pizza Factory and explained, I took a photo of the pizza, they offered to make my pizza in 15 min so I went down to pick it up for my starving husband who would be home shortly. The order was correct. So someone didn't get their order. While the gentleman owner apologized again to me on my return , I felt so bad for all 6 people working so hard and to be in such overwhelm. I did leave them a $10 tip. I do agree the pizza needs a bit longer to cook. I know they are working really hard and they are overworked in their new adventure. I wish them the best and hope maybe they can seek help from someone experienced in the business. They deserve to have a good run with their new business. So let's all be patient with them and offer support and kind suggestions. Everyone deserves a chance. Lessoned learned here....staff can open each pizza to confirm the order, as should I. Best of luck to the new owners and staff that are working so hard. read more

New ownership as of Feb. 1, 2026 Amazing All you can eat Buffet Sun-Fri 11:am-2:pm. Freshest salad bar with awesome selection. The pizzas are awesome, tossed and topped with fresh slice's ingredients and the staff is outstanding! read more

My fiance and I really do enjoy there pizza. However, due to the service that has been received five times out of the six that we have been there in the last two years, we will not be returning back. We do not live close to this location. When we order pizza, we order in advance. Five out of the six times that either myself or my fiance picked up from this location, the pizza is never ready by the time that is stated in our emails. Even on several occasions where we have been later than the time expressed in the email, the pizza still was not ready. Today however is where I even drew the line. I understand that things happen (pizza ends up burnt, lack of staff, oven goes down, etc.). It is however not acceptable that the crew on the evening of 11/26/25 after 5:54 PM, not only asked my fiance if he could wait ten additional minutes but after the ten minutes, was asked to wait longer. On top of it (and the reason we will not be returning) is that there staff had to ask my fiance what was ordered because the receipt for the order was in the garbage. A tall, dark haired employee with a brown headband with teddy bear ears pulled the receipt with our order out of the garbage, brought it over to my fiance and confirmed that it was our order. For an order that was supposed to be ready by 5:54 pm, my fiance did not walk out of the building till 6:32 pm. Unprofessional, unappreciated, unhygienic and due to our orders constantly being late is the reason why this location has lost our business. read more

Visited Pizza Factory to try out their $12.50 lunch buffet. Vera provided us wonderful service and the food was great!

Great pizza cool people I work at Lithia Volkswagen and we order pizza here for the employees. All the time always comes out great definitely will come back read more

I was visiting from the Bay Area and decided to stop by Pizza Factory with my 2- and 6-year-old after reading their Yelp reviews and seeing that they've been around for over 40 years. Their "heart of your hometown" message made it sound like a warm, family-friendly spot, exactly what I was looking for. Unfortunately, my experience didn't live up to that promise. I waited about 30 minutes before checking on my order, only to be told they were just about to start making it. The place wasn't busy, so I can only assume my order was forgotten. After another 10+ minutes, the pizza finally came out (to go), even though it was clear my kids and I were sitting at a booth waiting to eat there. They did offer a chocolate chip cookie as an apology, which I appreciated, but it didn't make up for the long delay. The pizza itself was okay, nothing special, and definitely not worth the wait. I really wanted to like this place, but next time I'll probably just stick with Round Table. read more

Asked for recommendations for a good salad bar on Nextdoor. Stopped by Friday for lunch buffet. Greeted by manager who said fresh pizza was on the way and the salad buffet was fresh and well stocked. Was also greeted by the owner, Vera, with pleasant conversation. Clean and bright atmosphere will visit again read more

Absolutely worst service ever....to order 2 pizzas, wings and the all you can eat salad bar....an hr water we just got our pesto, sundried tomato and cheese pizza....never got the Hawaiian mini or the 19 garlic parmesan wings and had to ask twice for plates to have our salad. So disappointed am read more

Their AYCE Pizza Buffet sign is what caught my eye when I was driving around the neighborhood. I called to inquire about pricing and I happened to spoke to Vera, the owner. She was pleasant to talk to on the phone and she informed me that it was $10.99 per person and it includes pizza, salad, fries, and dessert. Fast forward to a week later my husband, 3yr old son, and myself popped by to check it out. The food was very enjoyable. Everything tasted fresh and delicious. I really like their pizza selection and it had a great variety of choices. I liked their crust on the pizza and it was definitely loaded with cheese and other ingredients. Their salad bar was also clean and the veggies looked bright and fresh. I also very much enjoyed their dessert which was a cinnamon glazed breadsticks. It's also cool that they have automated beer dispensers. What I also liked about this place is that the owner goes to every single table and talks to them. I had the pleasure to meet Vera in person. She had told me that she recently bought this place about a month ago and her goal was to create a place where the community can come enjoy themselves. She also told me that everything they make in house is fresh and made from scratch and that she only buys quality ingredients in which it definitely shows in their pizzas! I would also like to note that they have a small arcade and free coloring pages/crayons for the kids to enjoy. Definitely will be coming back. Thank you for your great hospitality! read more

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Good was on time fresh and delicious! Great ambience inside with a whole wall of beer selection. Prices are also competitive with other pizzerias. Will be back! read more

Pizza Factory pies are a significant step above all their competitors and, as a former Chicagoan, I know good pizza. Their staff is friendly and delivery is dependable and quick. Highly recommend! Personal favorite is the factory special. read more

Great pizza, great salad and even better service ! Vera specifically was lovely and made the experience so worth the visit!

The pizza is so good I came here three times its way more better than Little Cesar's it's a little bit pricey but it's worth the price the costumer service is great while I waited for my food they had UFC playing on the T.V I'm a very big fan of UFC so I was happy being there waited for my food they had little arcade games which was nice too. I recommend this place to many of my friends and I will keep coming here. read more

No consistency. Ordered a X-Large pizza and where is the sauce. Why is it so hard to make sure how much sauce and cheese is expected on all size pizzas. Cup on xl 1/2 cup on small etc. The pie had little to no sauce. Will not be coming back. read more

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Great sandwiches, and really nice staff:) Stopped by this place for lunch as my dentist office is near by. There's a cool arcade in the back that I'd like to try out with my friends when I come back. Overall positive experience, and the blonde boy behind the counter was so sweet and attentive:) read more

Their lunch special is excellent! Very good price and the pizza was so good!! The combination pizza was really good, my favorite was the chicken bacon garlic ranch with jalapeños (sooo cheesy). My husband got the lasagna and it was delicious! Can't wait to come back!! (I didn't take a picture of the lasagna ) read more

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Walked in to an empty place.Two lazy employees were too busy to even acknowledge us.We grabbed the menus ,sat down and nobody came.Decided to go to RTown Pizza. Upon leaving a young jerk employee said sarcastically Thanks a lot. read more

We just had our daughters 6th birthday here. What a fun experience. The kids were each given a mini pizza dough and got to decorate their own pizza. The pizzas were baked and then the kids ate them. Everyone had the best time. While the pizzas were baking the kids played in the arcade. The staff was very attentive and so helpful. Absolutely amazing experience. read more

This was my 2nd time stopping in for lunch. Service was friendly and inviting both times. The lunch special is only $10.99 M-F. The salad was fresh with a nice variety of ingredients. The pizzas were hot and delicious. I highly recommend you give them a try. read more

Absolutely amazing first experience there. I came walking from an internship I had while exhausted and starving, and just wandered in seeing what they had. they have a salad bar, deals everyday, and buffets for only 13$!! I got a mini BBQ chicken pizza and cinnamon bread sticks and the lady that served me was so kind!! She even wrote nice messages on my boxes and allowed me to have as much icing as I wanted and didn't judge at all :,) I am definitely coming back and recommend this place way more than others. read more

Pizza Factory - Kind message on box - Pizza Near Me - Reno, Nevada

We arrived for the weekday buffet. At first the pizza was stale and old but the manager offered to make new pizza in place of our choice we asked for a white sauce pizza and it was fantastic. The service seems to be slow at times but it matches the amount of people in the restaurant since there wasn't much. The manager was extremely kind and tried her best to help the best she could. Overall the service could be better but the food when it is fresh is very good. read more

Cute place and easy to find; next door to Ben's Liquors. We were here last Thursday at the request of our 10-year-old granddaughter. They love the Pizza Factory in Placerville. We ordered a small cheese pizza and bread sticks for the girls and chicken wings and a medium thick-crust meat pizza for us ($62). Our order was takeout. The issue was we ordered a thick-crust pizza with extra sauce. I was a little concerned since the cashier didn't write anything down. I restated what I wanted and she nodded. The girls were happy with their meal and we were disappointed. No thick crust or extra sauce. read more

I have to comment on the service for Pizza Factory...Junior absolutely exceeded our service experience. Our DoorDash driver could not find our location so he gave up. Junior went ahead and took over by remaking our pizza and delivering it himself. and gave us a complimentary pizza cookie. This boy deserves a raise! read more

Food is great and the lunchtime manager is always working n g hard to please her customers.

Good as always this was my second time around and was not disappointed the pizza was really good read more

Pizza Factory - First time here and it was amazing - Pizza Near Me - Reno, Nevada

The salad bar here is fantastic. The pizza is a little on the flavorless side but I was so happy with the salad bar. It was easy, fresh, and delicious with a ton of toppings. read more

I really enjoyed Pizza Factory. For a number of reasons. As a dad, my kids can play games and we all watch sports while eating pizza. As a calzone lover, this place does it the best around, big fan. And there is a lunch special, all you can eat. Great value for quality pizza. The staff is super friendly and accommodating. Overall theme is Awesome and you feel it. read more

I had a major craving for spaghetti with meatballs and it just doesn't hit the same when I make it at home. The challenge was finding a place that doesn't make it with pork. I called Pizza Factory ahead of time and they told me they didn't so I figured why not try it. I ordered that and the Greek salad over the phone and was told it would be ready in 25 minutes. I arrived after 15 figuring I might have to wait in the restaurant a little bit. The cashier was super nice and welcoming and my food was already done! It was super fresh because I could feel the heat emanating from the bag that contained the spaghetti. It was still warm by the time I got home which was a 20 minute drive. Everything was delicious. The spaghetti satisfied my craving and the Greek salad was excellent. The portions were appropriate given the price and I even had some leftover spaghetti. I obviously can't speak for the pizza but if the spaghetti and salad were good I can only imagine their main dish is just as good if not better. I saw a sign outside that said the restaurant was under new management. I don't know what it was like before but they're currently well on their way to being great! I'll definitely be back, if not for the pizza, then definitely the spaghetti the next time I get a hankering for it. read more

The staff was very accommodating.. We were fortunate enough to also meet the owners who were extremely pleasant and welcoming. I was pleased they had gluten free options which is rare in rural areas. Their chicken wings were yummy and their salad bar extremely fresh and clean. Highly recommend when in the area. read more

This place made me sad. The product I received was bitter and it left me unsatisfied. The pizza was too burnt underneath and the pepperoni was off in taste. I asked about it and had no response. The arcade was depressing itself and needs a renovation otherwise there is no point in having one there. I am saddened to write this. But y'all gotta improve. read more

The owners are very nice and welcoming pizza is definitely a step above other pizza buffets I have been too. Fresh ingredients for sure. Great for sports or a quick bite to eat on your day off. $12.99 for buffet when this was written. A high recommendation for a lunch special that won't break the wallet. I just got done selling some silver coins and I needed a budget friendly lunch so it was perfect read more

Today I went to this place I was talking to a employee and the manager Allie comes up to me really rude telling me if I want to work i told her no she told me stop distracting My employees and to get out the management is really bad I don't recommend this place read more

The staff were awesome. And the pizza was the BEST!! We could not enjoyed are afternoon more. Thanks you guys

This location is doing their best. Nothing bad and nothing extraordinary. I'm not sure how what their limitations are as a franchise but with some effort they can be better. Pizza is average as well as the service. Staff doesn't know a lot about the menu, there is confusion whenever you try to modify an order and service isn't quick. The salad bar has food that seems to be going bad soon. They could make several variations of their menu and make great pizza but maybe they aren't allowed to as a franchise? If you have Alfredo sauce, why not offer Alfredo as a pizza sauce? read more

As I said about 6 months ago, "As the Best Pizza Buffet in Reno", I went last Thursday and it was a complete disaster. There were over 12 buffet customers and yet they would put out a new Pizza about every 15 minutes. A new owner has taken over and decided to screw the buffet business in favor of their take out service. There were 3 employees, the other day. The lone male employee looked very busy and yet he completed one pizza in about 30 minutes. In the past there were at least 3 Pies and up to 6, now one at a time. When we complained they claimed that they were swamped by takout orders. They made themselves scarce for a reason. I won't go there until anpother owner takes over and in the meantime, I'm off to the Pizza Plus Luncheon Buffet, with good Pizza, Wings, killer Steak Fries and a great, well stocked Salad Bar. The Pizza Factory makes a good Pizza, but now scarce with no Wings, terrible Potatos and a suspect Salad Bar. Fool Me Once? read more