First impressions were good, but unfortunately it went downhill fast.
It's really clean and the staff were all very nice and friendly - almost too friendly. We walked in and were reviewing the menu and discussing options and the girl at the register came over and asked if it was our first time. She then proceeded to explain the menu to us...every single item...in great detail. It rapidly became apparent she was going to go through the entire menu item by item so I finally had to interrupt her by saying thank you for the information and we'd order in a few minutes.
I settled on a Philly Cheesesteak pita and my wife went with the traditional gyro.
This is where the service became...bizarre. We ordered the food and moved down to the right of the counter, where you choose add-ons - just like Subway. Keep in mind, this is FIVE FEET from the register where we just ordered. The girl there asked us what were having. We thought she was asking what we wanted on our pitas but after some confusion, it turns out we had to give them our orders again so they could cook the meat. Again, we just ordered the food...FIVE FEET away...30 seconds earlier. There was also confusion over what sort of pita's we wanted, which is amazing because apparently there are only two options - white and whole wheat. Then we got into the other add-ons, which I'll address in a minute.
They put the meat on the grill. For my wife, there were three decently sized strips of gyro meat. For my Philly there was about half the amount of meat my wife had. It was an abysmally, pitifully small amount of meat. The girl asked me if I would like some veggies and cheese cooked with my meat so I added onions, mushrooms and provolone.
This is where it really gets sad. I already had a tiny amount of meat for my gyro. The girl literally picked up the onions and mushrooms with her fingertips. I kid you not...I'm guessing she had maybe 4 mushroom slices and 10 pieces of diced onion. Keep in mind this is pre-cooked and the onions and mushrooms were going to cook down to half that amount. I told the girl I was going to want more onions and mushroom than she put on the grill and she did about the same amount again. *sigh* Long story short, I had one of the most pitifully small gyros I've ever seen. I hate to keep using the word literally, but in this case it's true - the pita literally wrapped around the food inside twice. It was about the size of a taquito, maybe two fingers thick.
My wife had me do her pita order after seeing how much trouble I had with mine. I added Tzatziki, onions, tomatoes, cucumber and Feta. On every single item, I had to have them double the amounts of things and on the Tzatziki I had to have them triple it. It seems like they would have figured it out by now, but no, I had to keep repeating myself on the amounts.
In the end, my wife wound up with a decent sized gyro, but it was still smaller than any gyro I've ever ordered anywhere else.
And lest you think we're big fat hog-monsters with unreasonable expectations, two more sets of customers came in after us and they had the same problem. They had to keep telling the girl at the counter to add more stuff.
So let's talk about price. We bought the medium meals, which came to $22 and some change. I *HATE* places that make you pay for food prior to eating and that have a place for a tip on the receipt. In retrospect, I feel like an idiot because I left a $4 tip for nothing. This is basically a Subway, where you stand there and wait on your food. I wasn't sure what to expect so I left a tip. Lesson learned.
So for $26 (or $22 if you're smarter than I am and read this review), we got two medium drinks, two bags of chips and our pitas. My wife's pita was a decent size; mine was absolutely pathetic - to put it into perspective, I could have eaten my pita in about 4 bites. Hers would have taken me 8-10 bites. I was still hungry after eating - so much so that I drove out to the right, went over to Wendy's and grabbed a Jr. Cheeseburger.
I could have gone to Zorba's Gyro's and got a much bigger gyro, chips and a drink for $7 (easily 1.5 x the food). Likewise, I could have gone to either Sparta Pizza or Milano's and got a huge Philly Cheesesteak with DOUBLE meat and an entire Styrofoam container of fries for $12 (easily 4x the food) -- normally my wife and I split one of these and it's a full meal for both of us.
So my verdict? The place is clean. The service was muddled but friendly. The food was tasty. But the prices were WAY out of line for the amount of food received. IMO it's not worth eating there. I can appreciate more food options in Anchorage and I can appreciate a franchisee trying to make money, but what I can't appreciate is a restaurant that is so stingy with the food - particularly produce - that I customer leaves hungry enough they have to go somewhere else to eat after finishing a meal. read more