I went to this establishment with my friends for the first time and wanted to try out rock climbing. It was just a regular night and we weren't expecting anything to wrong. Before rock climbing, the employee never attaches a harness or rope on me and tells me to start climbing. Let's keep in mind that I've obviously never rock climbed before. No instruction were given. He looked like he didn't know what he was doing, but I still decided to trust him and climb up. I reach the top (without a rope) and he tells me to come down and I say, "HOW." He tells me to slowly hop down and at this time I realize this guy never attached a harness on me. As soon as I know it I'm already falling down. I fell 12 feet from the top without a rope and had bloody hands and hurt my feet. On top of everything, the manager Dominik (Dom) was very hostile and aggressive. He decided to make a scene in front of the other families by calling us "threats to the facility" and much more. Rather than apologizing to us he blamed my friends and I for the whole experience and was really rude. On top of that none of the rock climbers were being supervised. He threatened to kick us out. The other employees were a little bit nicer, but weren't any help during the situation. At least one of the employees gave me an alcohol swab and band aids for my hands that were bleeding. I've never had this experience at a Pinstack before and the manager on duty should be fired. I had to argue with the manager for like 15 minutes just to get the Assistant manager's contact information. I still haven't heard back from the Assistant manager since the incident. Don't know what else I can do to get in touch with them. I'm not going to just let it go. Unacceptable and terrible service. Don't waste your time coming here. Go to the much better Plano location. read more

If I could give them 0 stars I would. I had a BUG in my beer and they weren't sympathetic at all. As a bartender myself it's was a terrible experience. Our lanes messed up and we were given 20 mins of extra time ( not really extra because we had to wait for assistance although it was empty). I'm sure if I were a different color it would be different, just sad read more

We had a great time at PinStack! I needed help after losing a playing card and their management went above and beyond in helping me. We will be back for bowling, food and games! read more

Brought the extended family & kiddos here for spring break and they had a blast! So much to do while we wait for our bowling lanes. Loved the cleanliness, plethora of new games, bumper cars, and bowling. Kiddos had a blast! read more

Great time there. Staff was a little bit slow taking order for drinks and food, but it was a Friday night and it was busy. We had a ton of fun (group of adults). Food and drinks were also great. read more

The service here is terrible. After complaining about the service the manager was kind enough to give us game cards. Ordered food and the food sat in the window for a good 20 minutes before anyone even checked to see if it was for their customer. Worst experience ever! read more

This place SUCKS! Came here numerous times over the years and had a good experience. Today, not so much. Finally got a lane in VIP and waited over 20 mins before anyone took my order. I actually had to go out into the main lobby to find a server to even do that. I paid for an hour and a half. In that hour and a half the lane malfunctioned and I had to wait, burning up the time I paid for...peak time at that. I searched out a manager to try and make it right. Spoke to a manager and he said he'd be back with a resolution. 40 mins later...no manager, and no resolution. I won't be back here again. Next time I'll just take my kids to Main Event for their birthday parties...this place is a JOKE! read more

Latoya is an absolutely amazing server! Request her for your party if you want to make sure your party is well taken care. She constantly went above and beyond for our party as we had some hiccups that night with the communication between some of the managers with how long we should have had the lane for but she made she we still had a place to hang out and made sure we had outstanding service! Thanks again Latoya and we will be back and be sure to request you! read more

Poor service for birthday party. We just had our daughter's 10th birthday party at Pinstack Allen a week ago. We had one of her previous parties at the Plano location two years ago. We were again very happy with all the games offered, but we were quite frustrated with how our party was hosted. Most of the time, we felt ignored and rushed, rather than welcomed. 1. The host kept the cake on a service table away from the main dining table, so our daughter weirdly blew the candles out standing far, far away from her friends and family. Our host apparently did not like the trouble to move the cake or was not trained properly. And she did not ask where she should set the cake. 2. She did not notify us parents nor the kids properly before urging to start the birthday song. I had to call the four kids who were still playing outside to rush in to join the song. Meantime, I did not had time to get my camera ready. 3. She did not bother to put all the food on the table. I understand that she could not be around all the time. But when she was briefly in the room, she ignored kids requests to refill their cups, to pass the food out, so kids or parents had to do that themselves. I understand Allen is a relatively new location, but I hope the service can at least go up to par. read more

This place is nice and new! My only issue is that it can take hours on the weekend to get a bowling lane. I'd honestly come back to bowl more often but it's a little too busy for me. For that I can only give them 4 starts. read more

I recently went to this location an had exceptional service from our waitress Morgan Inglis! Very sweet and kind hearted.

outrageous, for I was destroying my girlfriend when the game stopped working with 10 minutes left, the pins wouldn't come down and i asked for help but no one came, i was bowling straight strikes and was abt to beat my record, shake my head, fix your game read more

Way overpriced for bowling and family get togethers. 1 hour of a lane and shows for 3 cost over $50. RIDICULOUS!!

These guys are awesome. I had mistakenly booked my son's birthday party at a different Pinstack location, but did not realize it until we arrived at Pinstack Allen. Pinstack Allen was so amazing and graciously set up our party and arranged to have everything at their location. I was very impressed and sooo thankful! read more

This place is awesome! I've been to the Plano location plenty of times, so I'm pretty excited to have one much closer to home. I love that there is so much to do in one place and it has a much nicer feel than some of the other similar entertainment spots. We decided to grab some food while we waited. While it is kind of typical bar food, everything we ordered was really good. Bri was our server-she was super attentive and overall really awesome! I'm sure this will be one of our go-to spots! read more

Great place to hang with a computer and grab a glass of wine. My bartender, Karson, was sweet and was very attentive as well as never keeping my drink empty. Definitely coming back read more

I've been the this Pinstack in Allen twice now and both times the service I received was very poor. The first time, I pressed the service button three times, and if that wasn't enough I had to actually go get the staff myself because they were too busy talking to each other. After several times of trying to get the servers attention, they proceeded to say "I didn't know you trying to get my attention". And the delivery of the food was very slow as well. The second time I went, I was expecting poor service and that's exactly what I got. I was having trouble with my bowling lane, and when I went to go get help there wasn't one worker in sight. I had to go find a worker multiple times. Also, while playing an arcade game, it just shut down out of nowhere. The bowling and arcade itself was wonderful, besides a little hiccup here and there, but the staff is unorganized and distracted. read more

The kids loved the place! The food was decent for bowling alley food. We spent 4 hours in all we ate, bowled, and played arcade games. They had games for all ages (6,13,17). Will definitely be going back for some adult fun!! read more

Been twice in the last week and the staff has been awesome! Becca (our service) did any amazing job, Bryan (the manager) was definitely on top of everything, even came and checked on us after we had a ball get stuck 3 times.... Aaron at the bowling desk was as nice as could be. Overall amazing food, service, and will definitely be coming back! read more

Definitely need some time to smooth out some operationals with staff and the games. Several games didn't work and the bar staff seemed clueless of their surroundings; meaning, we had to chase down the "bartenders" for a drink or closing a tab during non peak hours. Women's restroom looked like a dirty truck stop, which alone would stop me from coming back to this location compared to West Plano. read more

Went here last night for my friends birthday. I had the best time I've had in a while. Our waiter Latoya was litterally the best waiter I've had since I've moved to Texas(it's been about 8 years) her dedication to her guest is impeccable. She had the lanes jumping!!!! Anything we needed, she was there! And it was packed, she had other sections and I could tell from her interactions with them that they loved her as much as we did. I left this woman a 80% tip and honestly she needs to be in management! I've been to all 3 of the new locations. Best service hands down! I live in Las Colinas but will be driving to Allen to see Latoya when I want to bowl. read more

Never been to a bowling alley that seats 4 people and is so tight you can't walk to the lane. Overpriced with a poor design.

TOO EXPENSIVE, BAD FOOD, HORRIBLE SERVICE We went to the PinStack in Allen and the food was the worst food I have every eaten. The service was even worst. If you plan to take your family to PinStack rob a bank first (just kidding of course), but the you will need to plan to pay over $500 for a family of 4. read more

Quality service from Bryan. He was very welcoming and helpful. Will be back and hopefully he's working again!!

Very poor untrained management at this PINSTACK. Acting manager was talking with her boyfriend while customers were standing in line with no help. read more

I have never been anywhere with worse service and lack of attention on my entire life. I NEVER right reviews like this but after over 20 years in restaurants and bars, I have never witnessed anything as bad. My family is in town for my birthday and Xmas with kids that are 9 and 12. WE wanted to eat dinner and let them play games, but it took 30 mins to get greeted AFTER I went up to THE ONLY WAITRESS behind the bar to ask for service. During this time 4 tables walked out and we didn't receive our food until over an hour later and my father, who ordered a cheeseburger didn't receive his burger until 10 mins AFTER we finished eating. No managers, no bussers and one server. Food was cold and incorrect when we received it. Piss poor effort for any managers I have ever seen. read more

Beautiful location. Inexperienced staff made our visit exhausting. Long waits for food, refills and games. Get ready to spend more than you plan to. read more

We went to see what all this place has and grab a drink. The place looks like a lot of fun but after sitting at the bar for about 20 minutes without being acknowledged, we walked out. We will probably go back and try some of the actual activities at some point, but it was a pretty disappointing first experience. read more

Pinstack is soooo much fun!! You have so many game options!! Great place for a date or a party at any age. The staff is awesome and really strive to make sure the people have a good time. Go check it out! read more

It's nice to see some more entertainment in this boring ass city but the employees are slow as hell and just to wait in line to bowl is rediculous. They need a way to put your name on a list when you get there instead of standing there waiting for the slow ass staff to wait on or talk to you. Customer service says alot about an establishment and Pinstack definetly dropped the ball on that. read more

This place is for children not adults. It was mediocre at best. Nothing special. Mediocre food and service.

Bowling lane wait time POORLY MANAGED!! Don't waist your time waiting longer than you were told, just drive a couple exits south to Main Event. It's too bad Splitzville is gone. read more

So Sunday afternoon for a 12 yr olds birthday party and the staff and manager Chris were rude. Paused games broken lanes horrible food service. Chris told my daughter to be quite multiple times when she was trying to speak. $1000 into the day and we will never be back. I'm service industry and don't do yelp review but this was seriously ridiculous. read more

Allen, Texas. This is a nice place to bowl and the food is very good. We have been three times now and after bowling we always go into the arcade. All three times (over a three month period) many of the machines were broken down but even worse was winning at some of the games and thinking your tickets were being awarded on your cards (because physical tickets never popped out but you definitely won some) then getting to the prize area to cash those tickets in and not one ticket showed up on the cards. We have four different cards with four different people. If this happened once I would be annoyed, twice I let it go but this third time is the straw that broke the camels back. When you have kids expecting to be able to get a prize and their card shows nothing and neither did mine or my husbands (remember we know we won and had many tickets that should have been on our cards) it is very disappointing to say the least. The person working in the area said I can't do anything about it. REALLY! read more

An exemplary evening primarily because of Latoya!!! She went out of her way all night to ensure we were taken care of! World class service. We will be back!!! read more

Took the family on a Saturday. Got 2 lanes for a couple hours. Overall, a very positive experience. The mood there was light and fun. The lanes are great and have all of the latest technology. Of special note were two employees: Latoya, our server, went above and beyond to make sure that our experience was great. She is personable and fun to work with. Brandon stopped by to make sure that we were taken care of repeatedly and was available if we had any questions. This place believes in customer service, and that will drive them to the next level of success. We will return and are looking forward to it. read more

My husband and I took our staff to Pinstack on a Monday night and not only did we have a blast but the prices were so good! We ate and bowled but we've already made plans to go back and try laser tag and other games! read more

This place has everything. Great beer selection and food. Jeffery (bartender) was so helpful with his recommendations. It was spot on! Hit the spot! Rudy came over and asked how we are doing very nice gentlemen. Thank you for checking on us to see how we were doing. Definitely recommend coming back. Jeff knows how to make a drink! read more

We had a party of 18 and the service was flawless. Nala was our host and took care of us with such grace and patience, her service was excellent. It's a great place for families, there is something for everyone. I'd definitely come back again. read more

Super cool atmosphere but the service is ass and the servers are bitches and I gave up on trying to place an order because the waitress refused to come by our lane to serve us read more