Posh looking bowling alley and arcade game arena with sub-par food and service. Went on a Friday evening only to be told that the wait time was over 2 hours. So, went back again on a Saturday morning when it was not so crowded and when we could clearly see the bowling lanes being open only to be told that the wait time was over an hour. We decided to kill some time at the arcade games area (I have a strong feeling that they do this to direct people to spend time at the gaming area). A little overpriced place too. Food is your typical bar food. We got a couple of pizzas, some appetizers, sandwich, and fries. It was all average but, we were not expecting gourmet food anyway. The positive thing was the service. read more

We love this location! Will, Merk and Dominik handled a minor customer service issue with expert care and attention. The food here is great and consistent. Variety of activities offered, more than at competing entertainment centers. We spend a lot of family time in places like this and Main Event fails in every way compared to PINSTACK! The Allen location is always clean, and well staffed. It is worth the trip for us but there are numerous locations in DFW. Highly and enthusiastically recommend ! read more

We just had our son's birthday party here and everything was awesome! The best part of our experience was our Host/Waiter Terry (Pinstack - Allen)! He was on top of everything, was so good with the kids and made our party so enjoyable! We will be back and requesting Terry next time as well. read more

Big THANKS to Sophia at this location! She gave AAA+++ service and I would highly recommend anyone that goes to this location request her as your server if possible. She was beyond polite to our group. This was my first time going to this location as I normally go to the Plano one and as most people just do their job, Sophia exceeded in her role. read more

Went to Pinstack Allen. Fantastic night! Was served by Danielle, who is seriously the greatest! If you are looking to forget the worries of the day, this is the place. Ask for Danielle; you'll be glad you did! read more

As you walk into PINSTACK, it appears to be the perfect place for a family night out. The wait is an hour and a half, so it must be a great place to be, right? Not exactly. While the bowling was fun, the wait staff needs some serious training. I felt bad for the young man that was waiting on our table, as it was clear he did not have proper training. Our ticket was added to someone else's bill. After that was fixed, our meals came out and were not what we were told they'd be by the waiter. Another member of our party had a burger that came out completely raw. When returned, they sent out the exact same burger again. The staff (both kitchen and wait staff) needs to be properly trained and they need more employees. There was only one waiter for 8-10 lanes -- not fair to that waiter. Drinks were fine. The margaritas are good. We'll probably go to Splitsville next time. read more

Pinstack - Bowling Near Me - Allen, Texas

Food was great! Service from Cody was amazing!! Place is full of fun games, bowling and good food! read more

Pinstack - Waygu sliders and chicken strips - Bowling Near Me - Allen, Texas

So much fun. I've been here a few times and everything from the food to the bowling (of course) was fantastic. They've created a way to combine classy and fun. I'd recommend plenty of food while you bowl. While I haven't tried the arcade or the sit-down restaurant, it's worth it just for the bowling and food service. Great stuff! read more

Pinstack - Bowling Near Me - Allen, Texas

Terry was so amazing and not to mention great towards my little one Aisha. He is detail oriented and has such a sense of urgency. He made the party flow smoothly and controlled a room full of 20 kids with ease. With anyone else my party would have been a disaster. read more

Great place to bowl and play games. It took them an hour to serve our dinner on a Wed. night. Come here to play and eat elsewhere.

Sadly undereducated about allergens in food considering they cater to children and birthday parties. When asked if they have any gluten free options the responses was none. When further questioned about veggies or sides. Still no. When asked if my daughter could bring her own food then since no options offered. Answer again No. sad. read more

This place is lots of fun, great for kids and families. Lots of arcade games, laser tag, bowling, and an obstacle course. There is also a small bar for adult drinks. We had a great time! My reason for the three stars is the bowling lane we got kept having problems and we eventually got tired of it by the third time and asked for a refund. They were get though, they were fast to fix the issues when we had them and when we asked for a refund instead, they gave us one no questions asked. I hope to be back soon and be able to give them the full five stars next time. read more

We just held a pain free birthday party for my teen son at PINSTACK Allen. Our party host, Zion, exceeded all expectations that we had. He ensured that our guests were well taken care of and that my husband and I were relaxed the entire time. He anticipated any issues before they arose (hello... two pizzas and 8 teenage boys?), leaving us with a completely stress free experience. My son was happy with his special day and mom and dad are as well. Customer satisfaction like this is hard to find these days. Zion is definitely a keeper! read more

This place is a hit or miss. Weekend nights can be too crowded andd it will be a long wait for your food to arrive. We love the variety of arcade games and they always switch it up. read more

I will never take my son here again. We wanted to get into the VIP area. We arrived at 7:30pm and were told that children were not aloud after 8pm by the employee behind the counter Brandon. We were ok with that. All of a sudden at 10pm we see a child that looked no more than 5 years old walk in ( bowling shoes in hand) to the VIP area. We then flagged the manager CRUZ down to talk to him about the situation. He tried to tell us that the family paid for there lanes before 8pm and that's why they were aloud into the VIP area. The reason for my bad review is that we were treated like we were trash by the manager CRUZ. Not only did CRUZ not care about the satisfaction of his customers but when I told him I was ignored not once but twice at the bowling desk he just looked at me and smirked. I have never felt more disrespected than I did tonight. Our server on the other hand was amazing and I just hope he doesn't follow in the footsteps of the two employees mentioned above. I will be calling this location on Monday to speak with the GM about the lovely experience that we had. Thanks, Kacy read more

My wife and I went to bowl today and the lane we bowled in kept having issues withe scoring, in 2 different games I knocked some pins down in both attempts but the scoring showed I had a gutter ball both times. Also I knocked a few pins down and it scored correctly but I guttered the second ball and the system did not record this and actually let me have 3 attempts and this happened to both my wife and I. When the time was over I told the manager I was disappointed with the quality of the bowling lanes and they offered a refund but I did not take it, I just told them they need to fix this. After reading many of the reviews I see they has been a number of issues with the bowling lanes and this appears an issue that management cannot fix or does not care to fix and this is a shame but I dont plan to go back, there are other bowling alleys locally that I will go to. Mike read more

Awesome experience at PINSTACK quick to accommodate me and the girls for a quick bowl. Rudy and his staff rocks!!!

I was there the other day with my great-grandchildren ages 8 and 12. The main reason I'm writing this review is to point out how disappointed the kids and their mother were when they entered the bumper cars. Personally, there is not enough room to maneuver around and it didn't last very long. To spend 20 points is a total waste. The other activities were fine, and they enjoyed them. I think you should put some billiard tables in place of the bumper cars. read more

My kids love bowling, rock climbing and the arcade. We have been coming here for 9 months weekly or bi-weekly. Out of all of the visits, we have had good service once, that was our first trip. Tonight for example, we chose a VIP lane. No one came to wait on us, I was at the bar twice (with no bartender) and after 13 minutes a manager came by as he noticed I was wanting something. He sent a waiter who dropped off menus and said, "let me know if you need something" and then started to take off. My wife stopped him and said we were indeed ready to at least order drinks. We ordered beer which arrived soon after but my kids sodas took another 17 minutes. It took 30 minutes for my kids to get a drink. On a previous trip we sat in the outdoor dining area just to eat, no games or pool. We waited 20 minutes for a waiter to acknowledge us and it was not busy at all. On many trips the servers do not know what the specials are, do not know what beer is on tap, do not know that you can add grenadine to Coke to make a cherry Coke, or they are new and being trained which is more often the case at this establishment. For management, you are running a bowling alley that serves food at the lanes. People eat while bowling. Unfortunately, there is some maintenance related to this as many people do not wash their hands every time after they eat and proceed to bowl. We were using towels to wipe the balls and it didn't matter. There is grease all over the lanes, ball returns and no matter how much you clean the ball, it will return greasy. I would think any employee who bowls here would recognize this and say something. The food is OK. I find it funny that we have ordered the artisan meat and cheese board several times which according to the menu changes with the chef's daily selection. It has never changed, same stuff every time. Pretty much the same as the service, it's really lousy. read more

The games are fun but the food is not great. If you do eat stay away from the fish tacos. The fish tacos are horrible. I had those tonight. Ugh. They put mayonnaise on them. No flavor to the salsa. Advice: Stick to the burgers and wings. Have a beer and your good. read more

Was bowling in the regular area, lane got stuck twice, a bit annoying since time is going by off the hour that's paid. First time lane was stuck for 15 minutes I wrote a negative Yelp review while waiting for the lane to be fixed. When it got stuck the 2nd time and we notified the staff, the manager Will came over and told us he would move us to the VIP area and wanted to make things right after reading the Yelp review. They offered me some game cards which I declined because I'm not out for freebies. So the day started as a 1 star, but I'll have to give them a 5 now for the effort to make things right. Thanks to the manager Will and the other staff! read more

Pinstack - My lane stuck for 15 minutes the first time - Bowling Near Me - Allen, Texas

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ALERT! PINSTACK ALLEN stay away. Walked in with my family 10 minutes ago and it was complete chaos. Was standing in line to get on bowling lane wait list with my youngest son when a very rude guy cut in line in front of us. I nicely informed him there was a line when he cussed me out saying "shut the *^%# up "@&$)". General Manager named Will was standing right there and I asked if they were going to allow verbal assault in a family business. He informed me the guy shouldn't use that language but his lane was up and asked us to leave. REALLY! Two other nice guys in line were appalled and calling the idiot out for talking to a woman in this manner. Thank you for standing up for us. Shame on me for leaving Rockwall. We are on our way to Shenaniganz where we should have gone to begin with today. #pinstackAllen read more

I love pinstack this is my second time visiting a pinstack. They have all these games for the girls to enjoy the food is pretty good so you really can't go wrong here. I think the Plano location had karaoke but I didn't get a chance to see if Allen's did too. read more

Kids had a BLAST!! We've been to the Plano location a few times and we were thrilled to have the Allen location open, closer to home (McKinney). We've already been to Allen three times. Today Kolby was the "jack of all trades"!! He helped us on bumper cars, rock wall, and ropes course...and did a great job interacting with the kids and making it fun! Kolby has set the bar high for our future visits to the Allen location! read more

I sat at their bar by the bowling allies with a few friends. There were 2 bartenders and only 1 other small group of people but unfortunately they ignored us for over 30 minutes. Since we were starving we decided to leave and go else where. As we left they still did not say a word or make eye contact. Don't go to the bar. read more

We want to Pinstack as a party of 30 for a surprise birthday party for my wife. The facilities are very nice and clean. The VIP area is perfect for a party. The staff was very attentive and friendly. No one's drinks went dry. The Mexican buffet was amazing and the perfect choice to feed so many. I do plan on being back and recommend this location for your party! read more

First and last time I plan to visit this Pinstacks. I was very excite to try this place with my family but upon arriving, that excitement transitioned to frustration and then regret. Evening of Dec 26, 2022 with only 3 patrons in the restaurant we were told a 45-60 minute wait because they only had one server. Finally sat down and restaurant now filled with 40 people. Took 15 minutes to get a server to come to our table and take drink order, sat there another 20 minutes after drinks where dropped off and then asked by another server if we wanted to order. 2.5 hour wait on bowling when not all lanes are filled and only one attendant at the desk. Several games broken, bathroom's disgusting, and bar out of several things. Food sitting on the bar for 20 minutes before being delivered to a bowling lane. No one seems know what's going on and absolutely understaffed or inefficient...probably a mixture of both. Needless to say this first time experience left a lasting impression, unfortunately not one that would lead to second visit. read more

the game room was intense! With the 6 led light up rock walls, to the two story laser tag. But my favorite thing was the ropes course! It was difficult but the Staff walked with me on the course. After my adrenaline rush I went to the restaurant and had the "steak Fajita Taco Salad" IT WAS AWESOME. I will be back for the game room and for the salad. read more

We came here with our family -- including 2 and 4 year olds -- for the first time yesterday. The place was immediately overwhelming to both my kids; they couldn't decide what to run to first. We came to bowl so we headed over there. The bowling lanes appeared quite loud and packed tight and since our kids had never been bowling before, I thought the VIP "lounge" might offer a more controlled environment... Unfortunately, that wasn't really the case. The lanes are still far too loud with holiday music absolutely blasting from the speakers. Knowing what the VIP lounge experience is like, I can't say I would pay extra for it in the future. I imagined it would be a quieter, more private area and it wasn't really. read more

Got double charged for an online reservation ultimately paying almost $600 to bowl for 1.5 hours. It took me 2 days to get ahold of ANY manager willing to talk to me. The receptionist are really good at tip toeing around putting a manager on the phone as I was informed Their GM was supposedly the only one that could deal with it directly in their system and magically was in a meeting the first day I called. I called several times between 10a and 6p that day in the hopes that I'd catch him after the meeting only to be told he was still in it. It was mentioned they let their other managers know about the issue however was never offered for me to speak to anyone other then the unavailable GM.The first receptionist I talked to (Pamela) was very rude and cut me off mid sentence and told me to "Pause" while I was explaining being double charged. I did not appreciate this and it basically set the tone for the rest of the issue resolution for me. I called again the day after to be told their GM was not working that day luckily Donna was a manager on duty and willing to help which is why I'm not leaving a 1 star review. She was very professional and helped us in a timely manner sadly no one was able to refund our double charge due to a technicality and it was recommended to dispute the charge with the bank instead. The lack of professionalism and customer service with this issue, aside from Donna, is unreal even their GM not having the common courtesy to call back after his "8 hour" meeting knowing he would be off the following day is ridiculous and makes them seem money hungry. Donna girl you deserve a promotion! The reception staff needs to work on their customer service and at this point I'm convinced their GM doesn't even exist. read more

Wow what to say... The food was so bad one of us sent it back and the others ate maybe a total of 3 bites. The waiter/bartender was a bit of a smartass and condescending acting from the moment he stepped up to our table. Woke up this morning so sick too and I haven't been sick in years. Wouldn't be shocked if it was the food that was the culprit. When we went bowling, our lane was down multiple times while our time just kept running. Paid to just stand there and wait on them to fix it. We will definitely not be going back. We wasted over $180 on food and bowling and won't be wasting another penny there ever again. read more

Went here for a work getaway so we had our own private area to eat, drink and bowl. The food was mediocre, they mess up Mac n cheese... It was fun. We could also use the arcades, but there's not that many. Main event is better. read more

The good: The layout supports having a great time doing lots of things...you can bowl, you can play arcade games, you can eat, you can let the kids do the climbing wall or the ropes course, and everything is segregated from everything else, so it doesn't get too chaotic. The system they have to check in and wait for your bowling lane is high tech. The menu is good sized and offers quite a few options. The bad: prepare to spend quite a lot, especially if you bring the kids. A family of 4 who wants to bowl and let the kids enjoy the arcade, bumper cars, and ropes course plus eat dinner is going to get into the $150 range pretty fast. Last note: if a GF menu is important to you, they don't have one. read more

Had such a wonderful time at Pinstack tonight! Every employee we encountered was beyond friendly! From the people greeting us at the door, to the young men running the laser tag, I was beyond impressed! We had some problems with a card reader and a guy quickly fixed it and gave us a few extra points for our time. Prices were also super reasonable! Even took the time to tell a manager, Will, about our wonderful experience and you could tell by his friendly smile that everyone there just thoroughly enjoyed their job. Can't wait to go back! read more

Super fun atmosphere and had a great time!!! Can't wait to go back for some time out to let loose and have fun!

We went yesterday for the first time. My wife and I had a late lunch and drinks. Our server was awesome and made this a great first experience. We will definitely be back!! read more

The service is good and food is good. But this is a bowling alley and the lanes always have to much oil on them. No matter how much you spin the ball the will go strait. The need to use leas oil and the experiance would be much beter read more

I want to start by saying that we have come here many times with minimal problems. We've even had 2 birthday parties here. Our last visit, however, has completely changed my mind about this location. It started out by going to the counter to rent a lane. The girl just stared at us. We finally started the conversation by saying "We would like a lane for an hour". She rolled her eyes & replied, "We're on a wait." How are we supposed to know that if she doesn't even speak? But we were like okay, whatever. We got game cards & decided to play games while we waited. That was fine. Finally after about 45 minutes to an hour, we were called that a lane was ready. We go over and get an hour. We even told the girl (same one at the counter as earlier) that we would do an hour, but if we wanted to keep bowling, we would add an hour later. She said that was fine. Our server at our lane was fine. He messed up our drink orders 3 times, but he apologized, saying he was new. We said that was fine because at least he was nice, unlike the girl earlier. We ordered some food and appetizers (a little overpriced but nothing new). Food was fine. Then after about 30 minutes, we decided we wanted to add an hour. Our server told us to go back to the main bowling counter. We did, and were told that we couldn't because they were on a waitlist. If this is their rules, whatever, it's stupid but that's fine. Our main problem is that no one told us earlier. We would've started out with two hours. The girl acted like we could add an hour later (even though they were ALREADY on a waitlist). This ruined our afternoon honestly. The icing on the cake was that when our bowling finished, we were changing our shoes & 2 employees were standing right in front of us like vultures to clean our lane! They had the cleaning supplies and everything, just staring at us until we left. So unprofessional. I get that you're busy but really? But yeah, this has completely changed our opinion. Will not come back. Spend your money elsewhere! read more

I absolutely love the new Pinstack addition in Allen. I like to visit after shopping in the area. The food is great and the employees are all so polite. I love to bowl, but the kids love to play games, so it is a win win for the whole family. read more

This place is a joke. None of the arcade games would work half the time. Even when you scanned in the comic cards, it wouldn't work. The staff of teenagers could care less. This place won't last long here. Mark my word read more