Last time, we tried Pinecrest Bakery at the Kendall location and really enjoyed it. This time, we wanted to try the location right next to our house, so we decided to pick up a few things to take home. We got a little bit of everything--some savory empanadas and a few desserts. We tried the Ham, Cheese & Chorizo Empanada, Ropa Vieja Empanada, and a slice of Empanada Gallega. For dessert, we got Cuatro Leches, Crème Catalana, and Tres Leches. Everything was really good, but my personal favorite was definitely the Crème Catalana. It was smooth, creamy, and perfectly balanced--not too sweet, which I really liked. The service was great too. Even though there was a line, the staff kept things moving quickly and efficiently. Honestly, I feel this location deserves a better rating and more stars. We had a very good experience with the food, service, and overall quality. read more

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Updating since I received a response: There was no inappropriate language. Please review your cameras. Clearly, whoever said there was inappropriate language can't own up to what happened. Also, I understand mistakes happen, but in the food industry you have to be very careful making mistakes because if there was any food allergy, and the person consuming that item didn't catch it, it could be a serious issue not just for the consumer, but also for the business. If I could leave a zero, I would. This place is a disappointment and the people working there are not friendly at all. We went up to the counter to order, and the blond lady was talking to some guy. I don't think he was a customer there, so she wasn't really paying attention to us. We did get to place our order with the other girl and ended up sitting down. My moms order came out, and hers was fine, but when she enquired about our drinks, it seems they had forgotten about the drinks so they started making it. Up to that point everything was okay. I had ordered a Caesar salad sandwich. What I was expecting was what was on the menu - tomatoes, lettuce, onions, Caesar salad dressing and chicken (sure Caesar salad doesn't have tomato's and onions, but I didn't mind if it had them). As soon as I get my sandwich I start inspecting it because it looks nothing like what I thought it would. I had to look at the menu again because mine came with small potato sticks which I did not want on my sandwich. I was trying not to complain about it and just take it off, but the sandwich didn't even have Caesar salad dressing. So I go up to the counter to request some sauce to put on top. The new girl enquires with the blond chick, who just seems annoyed that we interrupted her conversation. I get that they work long hours, but if you don't like people or can't even fake it with a smile, you really shouldn't work in anything with customer service especially if it's giving the company negative reviews. Just look at how many people have complained about the customer service. I'm not alone here! Anyways, I just ended up taking whatever other sauce they gave me which wasn't Caesar sauce. I told them they should have told me in advance if they didn't have Caesar dressing. The blonde chick was definitely annoyed now by the way she was looking at me. I didn't want to get into it with them so I go back and just try to make the sandwich better with the sauce they gave me. Anyway my mom went up to get a to go box, and of course blonde lady once again was being rude. Then she wanted to say that we have no idea what it's like to work in that industry...how does she know? Has she seen our resumes?? We were nothing but nice and the moment we pointed issues out, she wanted to make it seem like we were the problem. We ended up leaving, but we're not going back. If anything this trip has reminded me once again why I hate Miami because people just seem to be overly stressed and rude! read more

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Cakes are 40$ or more. !!!!. I Went today for first time... the worst pastelitos de carne I have ever eating. Greasy and separates the meat from the masa. Horrible read more

Out of the 3 times I've ordered everytime it's been wrong. Medium coffee your going to get it light. Regular sugar... Be prepared for no sugar... Beef empanada? your going to get chicken...my husband who isn't fluent in Spanish orders online to avoid any issues but clearly reading is the issue here...I'm not going to bother. I enjoy a Columbian empanada and cheese tequenos but if you can't get it right I'll just go to party cake next to my house instead and get a regular empanada and tequeno there instead. read more

Pine rest bakery is ultimately my favorite bakery chain. They have the best pastries and cakes. Best order the flan cake and do yourself a favor. Thank me later. I order this time just cafe con leche and orange juice freshly squeezed and Cuban bread toasted with a perfect about of butter. The service was great and the ambiance is always calm and organized plus clean. read more

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Im not sure how to make it clear. I've said to them in English and Spanish no one wants their breakfast croissants with chunked ham the size of a crouton . read more

Wow! Sorriest, saddest Pan con bistec & customer service I've EVER experienced in my entire life! From the minute we walked in into a completely empty bakery we were "greeted" with the death stare & the side eyes. After ordering a pan con bistec, chicken sandwich & an empanada I was told anything fried would take around 45 mins. I cancelled the empanada & waited on a reply if the sandwiches were available. After some more eye rolls I was charged and waited for about 15 mins for my order. To arrive home to this "pan con bistec".. I was able to count how many potato sticks & and grilled onions slices were thrown on my bread. What's the point of staying open late if food & service will be this bad?! Please DO MUCH BETTER. From an EX regular customer read more

Pinecrest Bakery - Miller - "SADDEST PAN CON BISTEC EVER MADE" - Cuban Near Me - Miami, Florida

We ordered a birthday cake for 25 from here and it was beautiful and so yummy. The staff was so kind and helpful and the cake (chocolate dulce de leche) got rave reviews from everyone. Would def get a cake from here again. read more

Pinecrest Bakery - Miller - Cuban Near Me - Miami, Florida

I ubered a traditional pan con bistec and guava and cheese pastry. The order was completely wrong. The sandwich was missing the stick fries and the pastry only had guava. It's terrible when you do not receive what you paid for. read more

Pinecrest Bakery - Miller - What was supposed to be a grave and cheese pastry - Cuban Near Me - Miami, Florida

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Love that this spot is open 24/7 for late night munchies. We've ordered cafe con leche , trastadas, media noche , all great & the customer service is always nice. read more

Una señora tan grosera haciendo el café esta mañana! Falta be amabilidad por completo! La jovencita súper buena gente!

This is the worst pinecrest that exists in Miami. They should just sell it off and start a-new. The service is abysmal and if you leave instructions on your order to augment something they never read it. read more

Hice un pedido por uber eats lo tenían todo como que estaba disponible y cuando llegaron a recoger dijeron que no había nada disponible que lo cancelara,me parece lo peor porque cuando cancelas una orden te la cobran como si te llevaran los alimentos read more

Erika y mirielis me ah dado una buena atención al cliente y son las mejores , y me ah podido ayudar en preferencias al pedir ..

The worst bakery in Miami. The food quality is very bad. Don't waste your money. The customer service is very rude.

Who has ever heard of a cuban sandwich with ketchup in it? Truly ruined the experience for me. How can this Pinecrest Bakery be this terrible? Whoever owns this one either needs to find a new crew, or maybe should sell to someone who may want to give customers a better experience. read more

Pinecrest Bakery - Miller - a ham and cheese sandwich - Cuban Near Me - Miami, Florida

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If you want to experience an authentic Cuban bakery, i.e. one in which none of the employees speak English, this is the place for you! If you are interested in ordering chicken nuggets for a children's party, do not buy the item that Pinecrest Bakery calls chicken nuggets; it is nothing like the chicken nuggets you would get at ANY fast-food restaurant, and your children will probably throw them away after one bite. read more

Hay dos mujeres que rechazan el servicio y dicen que se les acabó la comida. las mujeres son una señora rubia gorda que parece muy vieja y amargada y una mujer más joven de piel oscura. Todos los demás que trabajan allí son muy amables. Por favor despídalos, a veces contestan el teléfono y cuelgan. Pronto recibiré los nombres y los informaré a la gerencia. there are two women that refuse service and say that they are out of food. the women are a fat blonde lady that looks very old and bitter and a dark skin younger women. everyone else who works there is very nice. please fire them, at times they will answer phone and hang up. i will be getting there names soon and reporting them to management read more

Place was soooo bootychecks like the workers don't give a shit and got hella attitude. the place is dirty and you can tell the workers don't care. stopped after serving one person to check thier phones and even the food is bad. don't eat here read more

Out of all the Pinecredt bakeries this is the worst one. From the service to the quality. Terrible. I'll stick to my cutler bay and pinecrest locations read more

DO NOT ORDER FROM THIS PLACE. They could not have gotten my entire order MORE wrong. It was almost deliberate. My friend and I ordered sandwiches and the things we asked for on it, were what we DIDN'T get, and what we asked to not include, we got. I ordered a pan con bistec with lettuce, onion, and the tiny fries that comes on the sandwich usually, no tomato. Also a drink. The food arrives almost an hour later, I get a pan con bistec with NOTHING ON IT except tomato. I'm allergic to tomato. I had to throw the whole thing out. They also didn't give me my drink. Absolutely ridiculous. Never ordering from here again. EDIT: As if the order being entirely wrong wasn't bad enough, my friend tried to make the best of it and eat his pulled pork sandwich anyway. Unsurprisingly, the meat was BAD! Chewy, dry, a strange texture, and tasted as if it had been sitting out all day. Save your money and get your food from somewhere else. read more

Pinecrest Bakery - Miller - Disgusting food that was given to us. I don't even know what's on the pulled pork sandwich. - Cuban Near Me - Miami, Florida

Fui por la noche y me atendieron bien nelkys y alianis y fue un buen servicio y buena comida

I went to this Pinecrest location because I really, really loved the another one​ we tried, so I decided to take my daughter for lunch in here. Parking was ok, we found a spot even though the parking lot was full. Service​ was good. The lady who took care of us, helped me get my order ready and she asked me how I wanted my sandwich in case I had some requests. This place has tables and chairs inside, when we went they were dirty, but as soon as we sat down, a lady came and started cleaning all of the tables. I didn't like the baked empanada we had. It was dry and with no flavor. But I loved the sandwich of Media Noche (a Cuban Sandwich). Delicious semi sweet bread, filled with ham, cheese, pickles, mayo and mustard. It was nicely toasted and I liked it very much. Fui a este lugar de Pinecrest porque realmente me encantó el otro que probamos, así que decidí llevar a mi hija a almorzar aquí. El estacionamiento estaba bien, encontramos un lugar a pesar de que estaba lleno. El servicio fue bueno La señora que nos atendió, me ayudó a preparar mi pedido y me preguntó cómo quería mi sándwich en caso de que tuviera algunas solicitudes. Este lugar tiene mesas y sillas adentro, cuando fuimos estaban sucias, pero tan pronto como nos sentamos, una señora vino y comenzó a limpiar todas las mesas. No me gustó la empanada horneada. Estaba seca y sin buen sabor. Pero me encantó el sandwich de Media Noche (un sándwich cubano). Delicioso pan semi dulce, relleno de jamón, queso, pepinillos, mayonesa y mostaza. Estaba muy bien tostado y me gustó mucho. read more

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Love this place! Pinecrest is my number one bakery to go to for cakes! They have good service and fresh products. Our family favorite is the dulce de leche and almonds cake. I have honestly never tried a better cake... wow! The quality of the cake, the size and the price are just PERFECT! I totally recommend this bakery! read more

Pinecrest Bakery - Miller - Cuban Near Me - Miami, Florida

Horrible - I can't even rate them! Went over the weekend, purchase toasted bread, colada, croquetas - pastries - upon check out - I gave a cash tip in the jar. When using my credit card - it ask for tip. I said no tip - press F green button (what the lady over the counter told me to do). WELL I was charge an additional $7.42 in tip. The manager who refuse to give me her name - had an attitude. I advise that I place a cash tip in the jar. She simply walked away with an attitude and did not even care. My husband ask again to refund the tip as he place the tip in the cash jar. She had the nerve to tell him come back tomorrow. Imagine that - what type of service is this place running. SHADDY - a thief. No refund yet - but if I have to I will do a chargeback and place a complain. At the end they will lose! Never ever will I come back or recommend this place. read more

Every time I order from this place they take over an hour and always get items wrong. Also very poor customer service.

HORRIBLE PLACE!!!!! The servers have the worst attitude. One on server attending the clients. The other server I gues is legally blind cause she totally ignored the fact that there was a line. read more

Pinecrest Bakery - Miller - Waiting in line for 15 minutes - Cuban Near Me - Miami, Florida

Never in my life have I asked for a empanada de chorizo and received this!!! Cuban bread was extremely hard 100% not fresh. Huge disappointment for Sunday morning breakfast read more

Pinecrest Bakery - Miller - "Empanada de chorizo" laziness at It's finest - Cuban Near Me - Miami, Florida

Now I see why this place has 2.5/3 stars. The blonde lady in the front is probably one of the ghetto/chusma in Kendall. The gentleman that rang me up charged me extra by $6 dollars I questioned why and she came into the situation. She told me she couldn't delete it and that the best she can do is give me 20% off. Not sure why or what made her think that 20% would equal the missing amount that she was charging. She was rude and started screaming at me that if I didn't like it to tell the owners that it's not her fault. She was beyond rude and it makes me realize why the service here has never been good. I feel bad for the kid bc he was in between in shock that the lady was screaming at me. If she knew even the slightest bit of customer service she'd know that screaming at a client is not the way to go. Rude. Won't be coming here ever again. read more

No recomiendo este bakery a nadie , la comida es del día anterior , ordené para recoger a las 5 de la mañana pensando que iban a ser frescos los pasteles , recién hechos , la decepción comienza cuando llego y no sabían de la orden , después la encontraron y que hicieron ? me la dieron del día anterior , los sacaron de un refrigerador y lo más decepcionante con las manos sin apenas ponerse unos guantes , muy frustrante mi experiencia, definitivamente no vuelvo a ese lugar , mi mayor recomendación es que tomen medidas para que esto no vuelva a pasar , porque es un bonito lugar pero necesitan ser más respetuosos con los clientes read more

This is by far the worst location with poor customer service and lack of respect and consideration for their customers. Night staff of two ladies treated me terrible with sarcastic attitudes making unnecessary comments and refusing to give me their names after they wouldn't help me with an order I placed that was delivered to me wrong and half the order was missing. The lady also refused to credit me for the missing items which she confirmed were left back accidentally. She also refused calling the manager or sending me the food I paid for which she didn't stick in the bag for delivery. They are scammers, management should monitor / record their phone calls with customers so they can address these types of issues and implement RESPECT for their customers. I am very disappointed and hope this does not happen to anyone else. read more

Ordered online, for delivery. After 2 hours no food, and left on hold indefinitely by the restaurant.

Very good service and quick responses. Friendly customer service. Able to order without any uncertainties. Will come again soon!

I've been there multiple times and never had a problem but today my boyfriend tried to order food from you guys. From personally working in the restaurant business I think this is just wrong. We ordered a wrap on ubereats from you guys for $20 dollars, which money isn't the problem. This wrap was the size of the pastry. read more

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I love all the things from pinecrest bakery! Especially all the pastelitos, tostadas, croquetas, pineapple juice and of course their cafe con leches/Cuban coffees! But the service at this location kinda sucks! The girls that are there aren't so friendly, maybe just with the older Cuban men that go in there. I've seen them just be so friendly and smile at them and when they help me I don't feel that same attention. Maybe not all of the girls are like that but majority of the time it is. Plus I've had time where I order things and it comes out wrong or where they aren't paying attention to how I'm making my order and last I was here the girl was already skipping me to help another guy. If I didn't like their pastries a lot I wouldn't go. read more

I passed by today at around 12:45 am because wife wanted. Caffe con leche , i have not being here almost 5 months already . when i enter this place it almost made me throw up , super dirty , there was a strong cigarrettes smell . Floors dirty , The 2 ladies very unprofessional , screaming one to the other , one of them she was baggin an order and smelled the carry out tray. And she said in spanish "que peste tiene esto" (this smells really bad). I just got and left this place needs xtreme attention from their 2 owners or just close it down read more

Have given this place three tries. NOTHING IS FRESH! Worst pastelitos in Florida hands down. They taste like they have been sitting there under a heat lamp for a couple of days. The minute they cool down they get hard as in old!!! And then there's is the lady's that work there ... no customer service skills whatsoever. read more

This bakery is conveniently open 24h a day, and has great food as well as pastries and custom cakes. Their pan con bistec is delicious, which is a large portion size very filling. They also have really great smoothies I always get their mamey smoothie, highly recommend it. This bakery also has FRESH SQUEEZED orange juice. There is a machine that you put half sliced oranges into and it will squeeze the juice out right in front of your eyes. Definitely a great spot for lunch or a snack. read more

Pinecrest Bakery - Miller - Mamey smoothie. Very large cup for $3 - Cuban Near Me - Miami, Florida

Food its always good , but the prices are getting to hight , just spend $12 on 2 medium cafe con leche 2 house croquetas and 2 tequeños like damm there are bakeries out there with great quality and cheaper prices , read more

3 times ordered and always have a problem. My fault to keep trying but wow. DO NOT ORDER FROM HERE. Try other bakeries in the area