Amazing customer service, make sure to call to make a appointment before coming down! I feel that…read moremaybe more chairs to wait would be fantastic other than that definitely will be coming back for our next child that goes to prom.

Last minute suit rentals for my family members who needed to attend my mother's funeral (in 6…read moredays). I looked into quotes for two places, and this was the best and most reasonable. He also got back to me right away via email - not sure about the complaints about unresponsiveness. The store was spacious and clean, and very conveniently located in a Kaimuki shopping plaza. An hour fitting is about $1.50 for parking fees which are paid via credit card. They also provide shoe rentals for $20 if needed (we didn't opt for this but very reasonable pricing!). The husband/wife owners were gracious, warm and very friendly. Made both my father and brother feel at ease and comfortable. I would 100% come back again for formal needs.

I took my son to get his tuxedo for senior prom. The staff was so kind and helpful during the…read morefitting and made him feel very comfortable (he had never worn a tux before). I highly recommend Vows!

I unfortunately did not have the new bridal try on experience that every bride dreams of having…read more The man that welcomed us in to wait at the tuxedo side was very rude, he said multiple times how I was so very late coming in the beginning of August for a bridal dress when my wedding is the end of November. I did not get a single congratulation just forced into multiple dresses outside of my price range, told multiple times that I was much to late to be looking for a wedding dress for my wedding coming up in November and my bridal party felt like they couldn't give any feedback back about my dresses without getting backlash from the staff. I hope for future brides sake the company can provide a more supportive environment and be more warm and welcoming. I've been emailing back and forth with Vows and Bridal for months now and was not expecting to be treated with such disrespect in person.

Shopping in Downtown Honolulu, Hawaii…read more.. Looking for a gown for a formal wedding, I entered Do's Formal. Located on the corner of King Street and Smith Street, I parked in a loading zone which is free after 4pm. Inside, the store is filled with many gowns and even tuxedos! The variety colors and styles is overwhelming. I saw the arrows on the ground which help customers because a person could get lost in there! Service was friendly in the beginning, but cooled off in the end when I didn't like the dress that was suggested to me. I went in the dressing room, but didn't need help with the zipper. I did pull the straps shorter for a better fit, but tailoring the dress would be too much. If you need a wedding gown, suit, or prom dress, take a look here! Some styles look like beauty pageant fashion!

Very pleased with this visitation. A good assortment of wedding gowns, formal evening dresses and…read moremen's formal wear, The assistants were very friendly, patient and knowledgeanle. Although we spent over 2 hours there and didn't buy anything, they were courteous and helpful. Excellent help from Princess and another salesperson. Won't hesitate to go back there and recommend the store to others. Thank you!

My daughter, Taylor wanted the first dress she tried on. It was the beautiful "princess" type…read moregown that she first saw as soon as she stepped into your store. The veil with the crystals lining the border was so pretty! The process was effortless. Thank you for helping to make her wedding day a special one!

The woman helping my best friend get a dress was extremely rude. They make you fill out a form…read moreprior to your arrival which has what size you are, style you like, etc. when we arrived she basically said we don't have anything in this size and would have to see what is possible. She didn't have anything pre pulled like the other places we have gone. She made the bride feel like a burden and not Beautiful. As a sales person, selling wedding dresses for the most important day in someone's life, you should be smiling and happy and making them feel beautiful. My stomach is in knots for the service we received. I hope she is better with other brides. Do not go here.

This is the only shop on O'ahu offering bridal, formal, cocktail, prom, and pageantry gowns. Lisa,…read moreone of the employees, offered her help, expertise and a lifesaver. Wonderful having a genuine conversation! This location doesn't provide alterations. She highly recommended an alteration shop in Kahala that's open on the weekends. Good bye to these shops that are long gone and I miss their customer service for various occasions - Party Dress By Claudette on Pi'ikoi St, David's Bridal in Pearl City, BCBG Maxazria in Waikele. I searched high and low and asked employees at Nordstrom Rack in Kakaako, Nordstrom in Ala Moana, Macy's in Ala Moana and Pearlridge, Uniqlo in Ala Moana, Zara in Ala Moana, Saks Off 5th, Old Navy, Banana Republic in Waikele, Ross Dress for Less in Kahala with zero results. These are my reasons that I prefer to shop for gowns in person. Petite size needs some type of alteration(s) with common areas of adjustments in the length, shoulders, and so forth. She helped me select a few formal gowns while keeping in mind type of event and color(s). There's only one gown I found appealing that's befitting for my role. It was 50% off plus $9 extra off regular price. All sales and discounts final.

Always pleasant and helpful if you want help. Wide selection of clothing from casual to glamorous…read moreevening. Medium to higher value in pricing and quality of clothes. On the downside, if you decide to return something: merchandise credit only (2 year limit) I get why they do this, but dis like the practice.

I booked a Bridal First-Look appointment online for 10:00 AM and brought one guest with me. We…read moreparked at the Whole Foods parking lot and walked across the street. We worked with Olivia, and she was an absolute delight! From the moment we arrived, she made me feel comfortable and truly listened to what I thought I was looking for in a wedding dress. As we went through the appointment, she helped me refine my preferences and ultimately discover what I really wanted in my future wedding dress. I appreciated that she encouraged both my guest and me to pull dresses that caught our eye, while also selecting additional gowns based on what she was learning about my style. It felt very collaborative, personalized, and pressure-free. The entire experience was wonderful, and I felt genuinely well taken care of throughout the appointment. Another huge plus is that they offer dress rentals, which is a fantastic budget-friendly option for brides. 10/10 experience--highly recommend to any bride looking for a fun, comfortable, and supportive dress-shopping experience!

After a rough morning at another bridal shop this wedding dress try on experience was a breath of…read morefresh air. I had Olivia as my bridal consultant and she was amazing to say the least. She was so transparent with options and pricing and pulled dress options and allowed my loved ones who came to pull some options as well! Olivia listened to what I wanted and being from Kauai was able to give me options for alterations and working together to get that done. I have been emailing back and forth with Masako bridal for months now and they have made me feel well taken care of, supported and welcomed with much congratulations for this big moment in my life. I would recommend Masako bridal to any of my loved ones a hundred times over!

I have to start off with Rowena, who is amazing at what she does! I came in with an idea, a vision,…read morea budget range, sample images, and although I didn't get exactly what I had envisioned, I came out with an equally beautiful dress within my budget. Made an appt for the next available Saturday which was 3 weeks away. My wedding is 10 months away, so I knew I had to give enough time for shipping. If all goes well, the dress will be arriving 4 months to the wedding, to which we have ample time for dress fitting. There are 2 main waiting areas at Casablanca, downstairs and upstairs. We waited downstairs until the previous party was completed with their appt, to which we then moved upstairs. I showed Rowena pictures, she pulled a 3 options out. I already knew I didn't like the way some of them looked, she then pulled out 3 more. Then I tried them on. By that point, I already narrowed it down to that 2nd set of 3, Rowena had picked out. Came back the next day with my mom and sister for final approvals. Paid for and ordered a dress that Sunday. The process for trying on dresses was seamless and painless, thanks to Rowena. She truly is amazing at her job and makes you feel so comfortable. As for parking, there are a few stalls in their garage, or you can pull up on the grass up front if your car can go off-roading a little bit. There's also street parking nearby, but definitely carpool if you got several people coming by with you.

Let me start off by saying that the ladies who work here are literal ANGELS. They are patient,…read morekind, accommodating, and are truly there to help you find a dress that, in their owners words, "make you feel like a million bucks!" I visited Casablanca over a little less than a year ago now, and from my first visit to my very last, they were amazing. First off, don't be fooled by their smaller boutique, they have many dress options and were super accommodating on me wanting a long sleeve dress to cover my arm tattoos. They were totally non-judgemental and made me feel beautiful no matter what dress I tried on. I ended up going with a fitted mermaid style dress that was not what I expected- I originally wanted an a-line dress but somehow I fell in love with a totally different dress style. The dress was about 1-2 sizes too small, so we ordered the dress in one size up per the owner and 6 months later, my dress came in. Now, the only thing they didn't do was measure me at my first appointment, so unfortunately when the dress came in, it didn't fit me perfectly. It was definitely too tight on my arms and my chest area. They did say they could take out the dress and make alterations, but my mom felt that there wasn't enough room to let it out. They ended up calling the owner, who allowed me to look at a few new dresses that just came in while she checked if they could order my dress in another size up. Mind you, this was 3 months away from my wedding date, so I was really nervous that it wouldn't come in on time. I ended up trying on another dress closer to my original vision, a-line, long sleeve, and totally beautiful. Now this new dress was 2 sizes too big, but because of the original dress mishap, they said they would provide alterations for free! I was stunned by their kindness and their need to make what happened right. So now, 3 months before my wedding, I now had a new dress, and they were able to alter it to fit me perfectly. And listen, their tailor is literally amazing- so don't doubt the power of a great tailor, because the dress literally felt made for me after being way too big. To wrap it up, on my wedding day, my wedding coordinator did not know/could not zip up my dress. I'm going to skip all of the crash out moments (lol), but long story short, we called Casablanca, and they a) tried to explain it over the phone, then b) facetimed us to try and show how to get the dress to zip up, and when that didn't work, they literally drove down to my wedding venue and helped me into my dress. When I tell you these ladies are angels, I MEAN IT. I could not believe how much they were willing to do to make sure I was able to wear my incredibly beautiful dress. THANK YOU Casablanca!!! I cannot recommend them enough. You all are amazing and helped me feel "like a million bucks"!

The only place on island that you can rent a tix for prom or special occasions. Start at around…read more$200 for a one day rental. Make an appointment online because the wait can be looooong especially during prom season. The staff is quick and patient.

When my husband tried on the tuxedo... the measurements didn't fit him at all…read more Pants are way too long. The jacket size sleeves are long too