BOOOOOO!!! Where do I start, Well the automated call to transfer to the "correct" department is horrible. 2nd I was transferred from 1 department to another. 3rd I was placed on hold multiple times and then sent back to the automated machine. I'm using this carrier as our customer's preferred carrier but WOW I'll will never personally use this carrier. Lastly after I say I'm trying to set up a pick up they don't seem to understand that I'm not setting up a delivery appointment. HORRIBLE HORRIBLE HORRIBLE. Yelp really needs to let us add 0 stars read more

This place SUCKS & has the WORST customer service! I don't know how many times I called for ONE delivery & got several different responses on the status of my delivery. I called at 10am & she had an attitude over the phone and I asked to PICK IT UP and she said it was already in the truck and would be delivered between 11-3PM. I called around 130 & gave them the same info and she asked, "Did I want to schedule a delivery?" TF?!?! I already scheduled it and gave you my correct # to reach me, THREE TIMES! But they still had down the number of my Dad - who purchased the TV and lives in a conpletely different state! read more

I close my eyes and chant ' oh how I wish yelp can give zero stars for this company' Scheduled a pick up at *their*convenient time. Stayed home the entire day, and driver(s) never showed up. Called and waited in que for 1.5 hrs; obviously my life is has limited itself to this ghost freight company. Sent an email google another number that took me to an aftet hour service. Who actually picked up in seconds. This Representative informed me that Pilot noted the account that they called and rescheduled with me for 2/10/23. Excuse me, huh say this again ...perhaps I have ear wax build up causing me to not hear clearly. Pilot lied and noted the account that they rescheduled my shipping from 2/9/23 to 2/10/23 with me on 2/7/23 although they scheduled it on 2/6/23. On 2/6/23 Pilot sent me an appointment confirmation via email for pick up 2/9/23. Interestingly I didnt get the new confirmation for the reschedule time that Pilot did with my imaginary evil twin sister. Pilot you are a complete joke. Waisted my entire day and I can time warp back to do something else like......use the company DHL !! read more

Pilot Freight Services - Endless waiting of que doom - Couriers & Delivery Services Near Me - Torrance, California

If you're reading this, you've probably already been screwed over by Pilot. This page has become something of a Pilot customer support group. No one hears about them, until they get some damaged good delivered, or have to wait through a phone calls on hold. Once companies outsourcing their shipping to Pilot discover how bad their freight services are, it's only a matter of time before they go under. My experience after purchasing a fridge from ABT online: 1. Their website is like a used car on the internet. Outdated and the scheduling system is totally unreliable. 2. Two delivery clowns, arrived and hauled the fridge up a flight of stairs. I watched as a brand new fridge on the first floor, became a useless waste or resources on the second (see photo). I stared in awe at the broken fridge in my kitchen and the guys just said "You want to plug it in and see if it works?" read more

Pilot Freight Services - Back of a fridge damaged by Pilot handlers - Couriers & Delivery Services Near Me - Torrance, California

I had my SUP board shipped to the LAX freight hub located at 538 Crenshaw for local pickup. Customer Service confirmed over the phone my board was ready for pickup. I was met by a very friendly and professional team. Receptionist, guard at check-in and shipping/receiving office personnel were extremely friendly, efficient and professional. Warehouse clerk unpacked my board for close inspection before having me sign for receipt and carefully re-packed the paddle board for me. Overall a great experience and I left the site as a happy customer! read more

Just to confirm that this company is a joke, now after waiting for a 12 ft ladder for a month, they claimed that it got lost,WHAT ? How can such a long item get lost ? I hope no one úsese this freight company!!! SCAMMERS!! read more

Ive been waiting on delivery of an item from Lowe's that was due to arrive on April 3rd. It's not the 11th. Noone here will answer the phone, and updates to tracking from the company say that theyve called and left messages (not true), and finally, two days ago, that I refused delivery (I was home) and that they came to deliver (no they didn't). I've about had it. read more

This is just the worst company to deal with. This is my second time ordering flooring from Sam's Club. Their Select Surface Laminate Flooring is great. Last time I ordered the delivery company made an appointment to deliver and I signed for the order. It wasn't quite a pallet and wasn't Pilot Freight, this was to my family's house in San Diego. This order was twice as much. The floors were supposed to arrive Jan 25 and this is a house I am renovating to move into. I was making a trip with stuff to put into the sheds, at night, and find this- 2 pallets just dropped half way in my carport and completely blocking any access to my sheds. I have to climb thru the rocks to get to the sheds. Called Pilot and they told me they would come back and move it but I had to be there 9am- 1pm. I got up early and went over there. Remember this is a house I don't live in yet. They didn't show up. When I called again I was told they don't require signatures or calling the customer and do not return after the item is delivered and I would have to just "deal with it." This is me dealing with it. Complained to Sam's Club and I hope they pull them as a vendor. How you just gonna leave out 4K in flooring out and not call the customer or require a signature? read more

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I never write reviews but If I could give zero stars I would. This has been hands down the worst customer service experience I have ever had. We bought a Vizio tv and a warranty. Our tv has been acting up so we were told to contact pilot freight services so we could set up a pick up time. We contacted them December 8 and have tried over 20 times after that. We would stay on hold for over an hour with no luck of getting to speak to ANYONE. This is so unacceptable. Vizio even contacted the pilot service team so request they reach out to us. That was on December 30th it is now January 11th...still haven't heard anything. If you can avoid working with this company I highly advise you look elsewhere. read more

Pilot Freight Services - One of my many phone calls to try to reach a representative. I waited 3 hours today to speak to someone with no luck! Horrible company! - Couriers & Delivery Services Near Me - Torrance, California

So after 2 weeks of me scheduling 3 deliveries and then not showing up NOR calling me. They told me after I called them that they're unable to locate the package?! Like what the fuck, why did the tracking show Out for delivery if they never located the package? This is a fraud of a business. Let's say if it was out for delivery, what happened to my TV? It sat on the back of some truck for 2 weeks and magically lost? read more

Are you kidding me!. Ordered a shed for 2K from Walmart and charged $99 for delivery. Walmart uses Pilot - what a nightmare. Got a text 3 days after purchased to schedule an online for delivery. Picked Friday from 11-3pm. Waited until 3pm and no show. Called them and was put on hold for two hours. Finally gave up. Went online to check for status and it changed to 11-7pm. Waited until 8pm and no show. Called the 800 24-hour national line and finally, a live person picked up the call after 30 minutes. She then said to route me to the L.A. branch. A lady picked up and said she's not from the delivery office and said to call back tomorrow. Looks like they close on the weekend. Walmart, please do not use this company for delivery. Use someone more reliable!. Read the reviews before you pick a vendor or I won't buy from Walmart again!. read more

This company does not GAF about your shipment. I had no say in choosing them because the company I ordered my bed with likely has a contract with them (or uses them because they are cheap, who knows). Their online appointment system gave me hope that they were organized, but that quickly went out the window when I discovered their tracking info is completely inaccurate. I scheduled my appointment time from 11AM - 3PM. Tracking said my shipment left the facility at 8AM. Great!! When no one arrived by 3:15PM I decided to give them a call. Person on the phone could CARE LESS that I was upset and told me, "Oh, your shipment is coming tomorrow between 9AM - 12PM." After trying to argue (which is pointless with someone who doesn't care about you or their job) I then learned that my shipment didn't even leave the facility. So what's with the bullshit tracking info??? The story doesn't stop there. Remember how I was quoted a new time of 9AM - 12PM? Well, tracking now says it's coming from 11AM - 2PM. Seriously, F*** this company. Lesson learned. As I was finishing this review, the delivery guys came. I must admit that they were SUPER nice and careful. Still doesn't change the fact that their company needs to get their systems/operation together. read more

Horrible delivery service, and excessively rude. Sad to say that Sam's uses them to deliver our patio furniture. read more

Worst. Delivery. Ever. They gave me a window of delivery for 11-3pm. I asked that they call me so I can pick up my children from school and not miss the delivery. I called at 2:30 for an update. They were running behind and were going to deliver between 4-430pm. I had to have someone else pick up my children. I called them at 5pm. They transferred me to someone who hung up on me...by accident, I assume. Called again, they transferred me to someone who then tried calling the driver while I was on hold. While I was on hold, they hung up on me. I called again and they said it was going to be delivered at 5:30pm. It is now 6pm. I called them two more times AND THEY HUNG UP ON ME. I have now been on hold with them for 10 minutes and counting. read more

Absolutely horrible service, never picked up the phone at all, just pulled up months later with the hood for my car, made me sign the paper before even u loading it When I opened the box it looked horrible, crack in the middle of it with big dents. Tried calling back and now after 4 months I've only been able to get them on the phone one time and they hung up on me when I reported the problem read more

Horrible I wish I could give them no stars day they were supposed to pick up my Package they never came to the house they called and I went to voicemail and they didn't bother coming to my house call from some other location because I didn't answer they didn't show up I was at home waiting for them to come pick up the package I tried to call and get somebody to help me and it was a nightmare even lied and said we were at your property we were at your house and it was a lie cause I was here waiting looking out the window nobody showed up read more

I recently had an item shipped from Dallas/Ft. Worth to Los Angeles, Ca. I was not familiar with Pilot Freight Services, but I am very pleased with their service. My item was packed extremely well and safely. It was a large and heavy item and great care was taken so that it would not be damaged in transit. It took only a few days to transit from Dallas to Los Angeles. Once it arrived in Los Angeles it was delivered to my home promptly and even a little earlier than the scheduled time. The personnel at Pilot Freight Serviced are both pleasant and knowledgeable. Many thanks for their expert care and speedy transport. Highly recommended. read more

Is 0 stars possible? First off Nikki from Moreno Valley was a complete bitch, not even allowing a conversation but forcing a one-way conversation. "Your delivery is between 3 and 7 today, your delivery is the last of the day," she said my town has some narrow streets and if it's too narrow then I need to wait even more days for my new refrigerator from LOWES to get delivered in a smaller truck. Would not allow a conversation when she tried to give me the hint of not to get to hopeful for a delivery today. My street is wide enough for two big trucks to pass each other. Had big tractors and hay deliveries come through my neighborhood and street on a regular basis when the street was even less wide than now. Never even called. read more

Wish I could give this business negative stars. I ordered two pieces of furniture online and the retailer used them to deliver to my home address. Ever step of the process was a disaster. Strike 1: Even though they make you to select a delivery window, they completely ignore it and make the delivery when they feel like. In my case, they decided to deliver my package three days early and gave me a couple hours heads up, which meant giving my boss a last-minute heads up that I need time from work. Strike 2: They only delivered half of my order and said they could not find the second piece. When I called the retailer, they confirmed they sent both pieces so Pilot apparently misplaced the package. Strike 3: After 5 days of radio silence from Pilot about the second part of my package, I decided to cancel it since I was going to be out town for a few weeks. When I called Pilot, they said this would be no problem and they would let me know when they find the package and check in with me before they send it back. They did not. Strike 4: Despite multiple confirmations that they would send back my package once they found it, they delivered it to my home address two weeks later when I was out of town. They did not check in with me as promised and left the package at my front door even though it requires my signature. Worse of all, they left the humongous package in a narrow walkway, creating a fire and safety hazard. Strike 5: I called them back within minutes of them dropping off the package and they told me it might take a week for them to circle back to pick it up! This was an absolute nightmare and I was fortunate that I had a friend who was living to drive across to town, load the package into their pickup truck and keep it for me until I got back. I just don't understand how a professional freight company can be so bad at logistics. If you have the choice, avoid this company like the plague. read more

They simply missed delivery window without any notification, when I called the office they were transfering me between different clerks (While on hold with them - they called me from other number and didn't say a word... just silence and hanged up). I value my time and don't have any tolerance towards some who's wasting it. If your driver is running late you must contact the customer. This type of behaviour is unacceptable, each delivery is time sensitive and must be treated with care... read more

This company transports freight for Amazon.com. I am rating them at 1 star, because they do not scan the Amazon Return Label when they receive a returned piece of furniture. This problem leaves the Amazon customer hanging for weeks, unable to receive a refund, because Amazon has no record that the furniture was picked up. read more

This company is the absolute worst. Hires the laziest delivery drivers ever. They will make up all sorts of things to not deliver items. I purchased a fridge from Lowe's and the driver from Pilot refused to carry it up a flight of stairs and claimed it was because the item didn't fit when it clearly did. read more

The Driver who delivered our shipment Sammy was unwilling to help us unload the cargo and became extremely confrontational when spoken to he even threatened me physically trying to box in the street. I complained to the supervisor Vincent who swept it under the rug. Not only that the crates were damaged and missing items. This company is the worst I've ever experienced. 100% do not use if you have another option available read more

WORST CUSTOMER SERVICE EVER!!! Pilot was hired by ZLine to drop off and pick up a faulty $3,600 stove and range. With NO notice, they showed up at my home, without masks, without "white gloves" (as was promised by ZLine) and refused to bring the new appliance up one flight of stairs to my kitchen. I own a duplex and live in the top unit. I told them to figure it out with their dispatch and ZLine and after a few phone calls, they just left. I still have a broken, 6-month old, $3,600 stove and no hopes of a remedy. DO NOT DO BUSINESS WITH ZLINE OR PILOT FREIGHT SERVICES EVER! You will regret it! read more

Elias & Aleena were excellent. Every customer service & delivery service should be as professional & respectful as them. They were careful in placing delivery, called when they were a few minutes away. Awesome employees! read more

I didn't have the same experience as others. I received an email saying my shipment would be arriving and a phone number to call, which I did. They explained they got my shipment that day but had to set up delivery with another company for assembly. Within a week the other company had it & it was delivered 5 days later. My wait times were no more than 5 minutes here in California & staff was friendly. read more

Wow this has to be the absolute worse service ever. I unfortunately ordered something through a different company that uses this for its delivery and not only did my delivery never get here they never called for any status updates. My package has been sitting in their Hawthorne location still. I called several times to find out what happened and they told me they would deliver next day so I waited all day and nothing. I called again and they had no bites about my last call. I mean it's been over a week and I'm still waiting. Wish me luck! Be ready to be placed on hold for over an hour and still no help. read more

Horrible service. My tv was set to arrive on a Friday but there was no show. Finally I called which It took me 2 hours to speak with someone just to be told it had to be rescheduled til Monday!!!! Well when was this gonna b communicated to me? No email no phone call no nothing! Walmart should do better choosing there carriers because this one sucks read more

They guys are hopeless! Had our new mattress for 10 days before calling to schedule a delivery. Then they lost it... twice!... in a week. How can you loose a 200lb mattress twice! They refused to take away our existing mattress despite it being on the shipping order. Then over two weeks later they finally came back to pick it up... only they didn't because they didn't show up on the scheduled day. I called and they came the next day, but 3 hours past the scheduled delivery window. Just terrible service. Zero stars if I could read more

Worst freight company I've ever experienced. I've had to re-order an item 3 times due to pilot damaging it. I wish the company did not use Pilot. Horrible customer service and not a care in the world. I've received a phone call on the day of the schedule delivery each time saying they were not delivering item. What's going on with you guys?you need to get it together. I should not have to jump through hoops to receive a package that I ordered three times and it's now been two months since I originally ordered the package. read more

Should have checked their reviews BEFORE I used them for my amazon return. They are probably only in business still because companies like amazon still use them. I had to schedule a pick up for an amazon return. Did not show up during their time frame, had to re-schedule. No remorse or any responsibility from the company. Apparently even though I booked and scheduled the time through AMAZON, this company expected me to call them to confirm the delivery... I don't understand why they didn't call me to schedule a delivery. Whats shocking is that they were not even apologetic. read more

How does a product meant to be delivered in Los Angeles end up delivered in Central California even though it passed through Hawthorne.

This Pilot Freight is SHIT!!! I ordered a TV from Amazon and it arrived in Hawthorne on 11\29. After I called to check on my purchase, they have me a delivery date of 12\11from 5pm to 9pm. So I leave work early to accept delivery. Nobody showed up!! No call, nothing. Still waiting for another appointment. Will update. read more

I don't understand why they didn't call me to schedule a delivery and I had to call them to schedule a delivery. Also, after four days I called them because I was expecting it to show up at our business, she said would you like to schedule a delivery? I said yes; her reply was "no problem". I stopped the conversation for some customer service coaching. When a customer calls up with a problem, it is wrong and disrespectful to say "no problem". The response should've been; "please accept our apologies in this matter, this is the action we are taking to make it right"...then I say "gotcha...no problem" and we all have a nice day. Kapeesch? read more

This board is scheduled to be picked up and returned for refund. The pick up window time was from 3 to 7pm by a company called PILOT FREIGHT. At 5:45 I received a voice mail saying they attempted pick up! It's a lie! Both doors from my home are wide open!!! I called them back a few minutes after the voicemail was left. They had the nerve to tell me that all of their drivers were out for the night!!!! Are you kidding me? You have 1 hour and 30 minutes still for the pick up scheduled time!!! I left work early!!! They're saying the best they can do is be here tomorrow from 11am to 1pm! Do I suppose to lose another day of work???? This is ridiculous!!!!! I'm on Pacific time ! They are located in Hawthorn which is not far AT ALL! I want my refund!!!!! This is the worst situation I've ever experienced! TERRIBLE 6:49 PM read more

Absolutely unreliable!!! Do not go with them! You will regret it. No one ever showed up to pick up my package even though they themselves sent confirmation email of time and date to be picked up. No one ever came. No call no email, nothing. Horrible way to treat customers. No care in the world. read more

Work at a manufacturing company and understand that freight companies need to schedule residential deliveries. Because of this I went on the website and set up a delivery for today 03/01 between 3 and 7 pm. I was patiently waiting in the front room and occasionally checking the website for any updates. Then at 6:20 I see an attempted delivery at 6;00 pm. I look at my son and say did I miss something? There was no truck down our street there was no knock on our door and there was absolutely no phone call even though they had my phone number. I call the 800 number and spoke to Angel who said she would try to call the hub. After about 5 minutes or so she came back and said there is nothing she can do...its a 2 man team and one of the team members went home. Wait its only 6:20 and the hub is 1 hour away! How could one team member have gone home when they were barely only 20 mins away? She said we will deliver on Monday...I said wait what? What time 8:00 am. I said I now have to stay home? What happened to Saturday? She said we dont delivery Sat. I said I had the option to pick Sat why not? She said she will get a manager to call me on Sat. I said is that a promise? She said yes she did all she could do and though I was still very frustrated thanked her. I will wait and hope i get that call to resolve the issue tomorrow Sat morning. ************************************************** Well it's Saturday afternoon at 3:00 pm and no manager call in fact no call from any Pilot rep. The young lady on the 800 number was really not an "Angel" even though her name was supposedly. Either that or she was blowing me off as all the bad reviews suggest. Needless to say and to protect myself I rescheduled the delivery to Monday from 9 to 12 and have to rely on a family member to sit at my house for the delivery. My next update will be on Monday afternoon. Hopefully it will be positive. My experience thus far has not been. read more

The worst! Had a delivery window between 3pm and 7pm for a mattress that they completely missed. When I called at 6:30 to check status, they rudely said "we have until 7." When I called back at 7:15, they then had to call driver, and finally called me back at my 7:45 to say driver forgot to pick up my delivery and that they would have to reschedule. They apologized, but offered nothing--just 4 hours down the drain. On top of that, I had requested normal deliver (no white glove) on basis that I had professional movers (at $119/hour) present during delivery window. When I raised this to them and asked for white glove service they said "legally" they couldn't provide for, and that I would only get what I paid for (when I said "I paid for delivery between 3 and 7" the fact that they hadn't provided the service they were contracted to do was completely lost on them). Flip to Friday, rescheduled delivery for 11 to 3. Think they'd make sure delivery they screwed up previously was taken care of...nope. Completely missed the window. Now telling me it will be there by 4:30, because apparently the first 8 hours of window I gave them wasn't sufficient. Will update, but not holding my breath. read more

First time experience was a 5 star. I ordered a treadmill few weeks ago and although it was a bit backed up it was understandable since they are on high demand and busy with other orders. I called customer service and spoke to Jonathan who was patient with me and professional answering all my questions. I received my order with no damages or scratches. Thank you Jonathan and pilot team! read more

This freight company that is AWFUL. They called yesterday to confirm. I have been cooperative with them throughout the entire process. Again, they call at 9:30AM - ON THE DAY OF DELIVERY(!!!!) to inform me that they are cancelling. This is the SECOND TIME this has happened. They did this that last time they were supposed to deliver when the table arrived and was damaged. It is extremely inconvenient and frustrating to ARRANGE MY ENTIRE LIFE AROUND BEING HERE FOR A 4-HR WINDOW IN THE MIDDLE OF THE WORK WEEK and they receive a call DURING THE DELIVERY WINDOW stating that they need to reschedule. Who are these people and why do they feel entitled to mess with everyone's schedules? The woman on the phone was extremely rude, not apologetic, and offered zero information on when the delivery would actually occur. WHY DO THEY CONFIRM AND SCHEDULE APPOINTMENTS IF THEY DO NOT INTEND TO KEEP THEM!!!!! TERRIBLE PEOPLE read more