Cancel

Open app

Search

Pilot Freight Services

1.5 (78 reviews)

Services - Pilot Freight Services

Shipping centers

Pilot Freight Services Photos

You might also consider

Recommended Reviews - Pilot Freight Services

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Back of a fridge damaged by Pilot handlers
Alex M.

If you're reading this, you've probably already been screwed over by Pilot. This page has become something of a Pilot customer support group. No one hears about them, until they get some damaged good delivered, or have to wait through a phone calls on hold. Once companies outsourcing their shipping to Pilot discover how bad their freight services are, it's only a matter of time before they go under. My experience after purchasing a fridge from ABT online: 1. Their website is like a used car on the internet. Outdated and the scheduling system is totally unreliable. 2. Two delivery clowns, arrived and hauled the fridge up a flight of stairs. I watched as a brand new fridge on the first floor, became a useless waste or resources on the second (see photo). I stared in awe at the broken fridge in my kitchen and the guys just said "You want to plug it in and see if it works?"

They didn't call or confirm- they delivered 4K or flooring and just dropped it halfway in my carport blocking all access to my sheds
Melisa S.

This is just the worst company to deal with. This is my second time ordering flooring from Sam's Club. Their Select Surface Laminate Flooring is great. Last time I ordered the delivery company made an appointment to deliver and I signed for the order. It wasn't quite a pallet and wasn't Pilot Freight, this was to my family's house in San Diego. This order was twice as much. The floors were supposed to arrive Jan 25 and this is a house I am renovating to move into. I was making a trip with stuff to put into the sheds, at night, and find this- 2 pallets just dropped half way in my carport and completely blocking any access to my sheds. I have to climb thru the rocks to get to the sheds. Called Pilot and they told me they would come back and move it but I had to be there 9am- 1pm. I got up early and went over there. Remember this is a house I don't live in yet. They didn't show up. When I called again I was told they don't require signatures or calling the customer and do not return after the item is delivered and I would have to just "deal with it." This is me dealing with it. Complained to Sam's Club and I hope they pull them as a vendor. How you just gonna leave out 4K in flooring out and not call the customer or require a signature?

One of my many phone calls to try to reach a representative. I waited 3 hours today to speak to someone with no luck! Horrible company!

See all

Photo of Oscar A.
11
38
14

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Cookie W.
69
48
38

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Lisa V.
50
59
29

7 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Alex C.
9
83
29

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of E. W.
1
57
2

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Eugene P.
13
65
10

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rob B.
1
26
56

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Norma H.
18
38
27

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

How does a product meant to be delivered in Los Angeles end up delivered in Central California even though it passed through Hawthorne.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Randy C.
21
94
21

9 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0
Photo of Gina H.
493
14
7

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ed R.
0
32
11

7 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Russell B.
197
31
18

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Pilot Freight Services Reviews in Other Languages

Ask the Community - Pilot Freight Services

Review Highlights - Pilot Freight Services

Pickup went on time and the Pilot truck folks were very friendly and efficient.

Mentioned in 5 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Couriers & Delivery Services 3,453 times last month within 15 miles of this business.

Verify this business

Pilot Freight Services - couriers - Updated May 2026

Loading...
Loading...
Loading...