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Pilot Freight Services

1.5 (77 reviews)

Services - Pilot Freight Services

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Endless waiting of que doom
Cookie W.

I close my eyes and chant ' oh how I wish yelp can give zero stars for this company' Scheduled a pick up at *their*convenient time. Stayed home the entire day, and driver(s) never showed up. Called and waited in que for 1.5 hrs; obviously my life is has limited itself to this ghost freight company. Sent an email google another number that took me to an aftet hour service. Who actually picked up in seconds. This Representative informed me that Pilot noted the account that they called and rescheduled with me for 2/10/23. Excuse me, huh say this again ...perhaps I have ear wax build up causing me to not hear clearly. Pilot lied and noted the account that they rescheduled my shipping from 2/9/23 to 2/10/23 with me on 2/7/23 although they scheduled it on 2/6/23. On 2/6/23 Pilot sent me an appointment confirmation via email for pick up 2/9/23. Interestingly I didnt get the new confirmation for the reschedule time that Pilot did with my imaginary evil twin sister. Pilot you are a complete joke. Waisted my entire day and I can time warp back to do something else like......use the company DHL !!

Back of a fridge damaged by Pilot handlers
Alex M.

If you're reading this, you've probably already been screwed over by Pilot. This page has become something of a Pilot customer support group. No one hears about them, until they get some damaged good delivered, or have to wait through a phone calls on hold. Once companies outsourcing their shipping to Pilot discover how bad their freight services are, it's only a matter of time before they go under. My experience after purchasing a fridge from ABT online: 1. Their website is like a used car on the internet. Outdated and the scheduling system is totally unreliable. 2. Two delivery clowns, arrived and hauled the fridge up a flight of stairs. I watched as a brand new fridge on the first floor, became a useless waste or resources on the second (see photo). I stared in awe at the broken fridge in my kitchen and the guys just said "You want to plug it in and see if it works?"

They didn't call or confirm- they delivered 4K or flooring and just dropped it halfway in my carport blocking all access to my sheds
Melisa S.

This is just the worst company to deal with. This is my second time ordering flooring from Sam's Club. Their Select Surface Laminate Flooring is great. Last time I ordered the delivery company made an appointment to deliver and I signed for the order. It wasn't quite a pallet and wasn't Pilot Freight, this was to my family's house in San Diego. This order was twice as much. The floors were supposed to arrive Jan 25 and this is a house I am renovating to move into. I was making a trip with stuff to put into the sheds, at night, and find this- 2 pallets just dropped half way in my carport and completely blocking any access to my sheds. I have to climb thru the rocks to get to the sheds. Called Pilot and they told me they would come back and move it but I had to be there 9am- 1pm. I got up early and went over there. Remember this is a house I don't live in yet. They didn't show up. When I called again I was told they don't require signatures or calling the customer and do not return after the item is delivered and I would have to just "deal with it." This is me dealing with it. Complained to Sam's Club and I hope they pull them as a vendor. How you just gonna leave out 4K in flooring out and not call the customer or require a signature?

One of my many phone calls to try to reach a representative. I waited 3 hours today to speak to someone with no luck! Horrible company!

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5 years ago

They won't show up in the scheduled window, so it's a waste of time. Never had this problem with other delivery companies in the area.

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6 years ago

place is a fraud that sells and ships crappy products and service is horrible.

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6 years ago

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9 years ago

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7 years ago

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8 years ago

No problems. Pickup went on time and the Pilot truck folks were very friendly and efficient. Would contract them again.

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9 years ago

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8 years ago

If delivery service of your item is Pilot, just cancel it.

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8 years ago

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Review Highlights - Pilot Freight Services

Pickup went on time and the Pilot truck folks were very friendly and efficient.

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Judith Gladstone

Judith Gladstone

(12 reviews)

100 STARS!!! We highly recommend Judith for any service (s) you need! l sent a request & Judith…read moreresponded right away! Her pricing was very reasonable, she was able to serve in California the next day on Thanksgiving for us! No hesitation at all from her. We live in Central Texas. She was professional & kept us updated throughout the entire process. We were both under a ton of pressure & stress and Judith remained very professional & got the job done FAST! We are very happy & satisfied with Judith's services! Highly recommend Judith! *Kim & Tim*

Judith as a person is sweet, and feisty. And that was why I hired her. I'm not one to allow age to…read morediscriminate capabilities and passion. However with that said so this may not be a reflection of her personally. She completely dropped the ball and failed at the service I hired her for. Twice. She had docs to study prior to serve and guaranteed her work. 1st attempt- she asked respondent (restraining order to be served) the wrong identification when she approached. Therefore- she was no longer anonymous and failed serve. That left me vulnerable and endangered as he then knew I was filing the order. She promised another attempt would be successful. She came to his home and knocked and knocked. And knocked announcing herself. His vehicle was outside the complex. He of course evaded as he'd done via Sheriff attempts prior to hiring Judith. She then asked my neighbor if she had seen him. It became disruptive. She eventually gave up knocking (at my request) and left documents at his door. She was unaware if she could provide "proof of service" I desperately needed to provide judge. I went to court again. Judge asked for this form "200" that I could not provide. Judge dismissed case. I am now harassed in my home and stalked at my work unprotected. Oh- according to courthouse self help center- she could have proved me to form. It was a legitimate serve.

Pilot Freight Services - couriers - Updated May 2026

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