Easy to schedule a pick up, just call the number and the person on the other line will give you the next pick up on your location, then give you time frame, and if for some reason they need to reschedule, they call you right away. Service 5 stars. Quality 5 Stars Value 5 stars read more

Very punctual when it comes to pick up time, courteous service and very competitive service charge. Delivery, very reliable and not even a single delay except weather related. read more

Let me start on the day of the pickup. It was August 10, 2024, around 9:20 am, and the driver who would pick up the box arrived. First, he does not want to enter our house. Instead, he wants us to give him the balikbayan box. Remember, our box was hefty, and he did not want to go inside the house, use his trolly, and pick up the box. I was able to convince him to go inside. When he went inside our house, he started complaining about why the box was not yet sealed. Before, the person who picked up the balikbayan box usually sealed our boxes. But we had to do it ourselves for him. Terrible, terrible indeed. Then he gave us our carbon copy receipt, which you can't even read because it was illegible, so I took a picture of the original receipt. He didn't say thank you; he didn't say goodbye. He just took our boxes and left. By the way, his name is Gerry. I was not satisfied with their service, so I called Alas Headquarters. I wanted to address the issue with his supervisor to improve their service, so I spoke to a representative, "Myka." I asked Myka if I could speak to a supervisor. She said her supervisor was not available at the moment, but I could leave a message, which I did. I explained what happened, and I asked her to tell her supervisor to give me a call. She said she would relay the message to her supervisor. The whole day, nobody called me from Alas. Usually, they deliver our balikbayan boxes in less than two months. It was October 21, 2024, when I made a follow-up about my box. It was Myka who answered the phone and told me that our box was in Taiwan. She estimates that they will deliver our box within that week. A week later, I called Alas because we still needed to receive our balikbayan box. She then said that our box was in their warehouse in Manila, Philippines, and they would deliver it any day now. She even said that if our box is that important, why don't I call their office in Manila? The nerve and professionalism were on the roof. They seemed to be playing games with me, so I asked for a supervisor. She then said again that her supervisor was not available at the moment and was out for lunch. I asked what time her lunch ended, and she said 2 pm, so I asked her to tell her supervisor to call me after lunch. I even gave my cellphone number to verify that they had my number. Guess what, nobody called me. November 1, 2024, I asked my family member in the Philippines to call Alas Manila. Their office in Manila said that our box was not yet released in the port. So, all the times I called Alas about the status of my box, they were lying to me. Exactly three months, which was November 10, 2024, when my family in the Philippines told me that my balikbayan box just arrived. When the box arrived, it was pretty much beaten up. Based on my experience, I already established that Alas Cargo is a terrible company to send your balikbayan boxes. Their staff are horrible, dishonest, deceitful, untrustworthy, lying, and have no integrity. Their business itself is worse than bad. read more

Not answering inquiries and they are always lie. They did not even answers calls and inquiries. Bad service read more

ALAS Cargo - Shipping Centers Near Me - Carson, California

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Avoid this business at all costs. They are not professional from the time they handle your calls to the fulfillment of their promised pick-up. I called them for a pick-up, and the call was quite painful to go through as their customer service agent, although friendly, was not knowledgeable at all and tended to waste a lot of time during the call by being tentative and/or not knowing the answers to questions. Then came the day when they were supposed to pick up. I was home but didn't hear my doorbell ring. They said they called me seven (7) times on my cellular and left me a voicemail, but I did not see any missed call at all or a voicemail on my phone (I also wear an Apple Watch that would've notified me of any incoming calls but didn't get any notification at all). But they kept insisting they did and talked over me without apologizing or owning up to their messy way of handling customer service. This is sadly why small Filipino businesses are looked down upon because of the "sari sari store" mentality or the way some of these businesses conduct theirs. I'm sure there are other options that I can explore and use, but this company is definitely one to avoid. read more

I sent two boxes for my niece wedding on Aug 25, 2024 they claimed that it will reach the Philippines in between 45 to 60 days. These incompetent and idiotic people shipped my boxes separately, one on Aug 30 and the other one Sept 7th. The first box got there on time but the other box will arrive the port not until Oct 29. My niece wedding is october 30th so how will I explain to the couple that all of their wedding stuff and dresses will not be there on time because of this stupid company. Do your research, there's a lot of reputable shippers than this one. read more

I have been using ALAS CARGO to send my BALIK BAYAN boxes for a few years now and I am quite pleased with their service. It's just a bit disappointing that the shipping takes a lot longer than before Covid but at least the delivery is still reliable. I usually ask them to come pick up my Jumbo Box for $90. read more

It's been 2 months the package has not arrived yet. No tracking service. I needed to call customer service to track the box when the receiver can do that themselves if there is a tracking service over the internet. I've notice the pickup guy doesn't have a dolly, instead he's rolling the box from the house to the service truck. That's gonna be my last box for alas cargo. read more

I send my box Aug 4, 2024 and until now it's already November 10, 2024 , they can not give us a concrete answer on when they can deliver my box, they keep on changing the information they are giving us. I have been very patient with ALAS CARGO, but this is too much........3 MONTHS DELAY IS UNACCEPTABLE. , CAN THE MANAGEMENT OF ALAS CARGO DO SOMETHING ABOUT THIS!!!! THIS IS NOT A JOKE.... DON'T GIVE US FALSE INFORMATION. read more

The son of the owner was the one that picked-up my three boxes. Pick-up charge was $85 for the jumbo box. Less $15 if you were to drop. But, my boxes were very heavy. It was safer for me to have them come to the house instead. Placing the appointment pick-up time was easy as well. The receptionist was very pleasant and easy to talk too. I was given a period of 9-12pm for pick-up time, and the driver was at the house in time, just a little past 10am. I am giving 5 stars due to the service that was rendered. But, I really can't finalize my reviews until my boxes make it safely to its final destination. I will give an update when it arrives. read more

Panorama Branch deliver excellent and friendly services. Prompt on returning calls and assistance on all of my queries. Notifies me on the ETAs. read more

I was very disappointed when my sister sent this photo. I worked hard to filled this box FULL so my family back home( Philippines) will enjoy and happy that I shared some blessings to the them But Everyone was surprised it was partially Full when they received the box. No signs of holes and damaged so it doesn't look obvious. My sister did not even bother to ask until the delivery guy left.The thieves was so wise and pickey and took some of the good ones and expensive stuffs. I send emails to this company including photos and receipts of the stuffs i bought. Still waiting for their actions. read more

ALAS Cargo - Shipping Centers Near Me - Carson, California

Mga walang hiya ninakaw ang mga pinadala ko. Mga sapatos, sandals, at damit. Pati chocolates ninakaw din. Kung sino man yon sana sumakit ang tiyan niyo. Karma parating na sa inyo. read more

ALAS Cargo - Shipping Centers Near Me - Carson, California

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I was referred to use ALAS Cargo by coworkers due to the economical pricing. The only other Filipino shipping company I knew of was LBC. When I had called LBC to inquire, their quotation was a bit too pricey for me to ship a box to Mindanao. I inquired with the ALAS office and their price was more reasonable. The person on the phone was courteous and friendly. This was my first time shipping a box to Mindanao, the Southern Philippines. I have heard that sometimes boxes may get lost, stolen, or looted. On September 21st from the info I was given by the office rep, I decided to try a storefront location in front of the Seafood Ranch location in Carson. Their setup is quite humble-- tables, chairs, boxes, cash register, and files. I was literally going on blind faith that my box would make its destination. I believe I tipped "Godspeed balikbayan box!" months ago. The destination of the box was to a faith based nonprofit organization that I had volunteered at in the summer of 2011. Shipping out to the Southern Philippines from September 21, 2013 would take about a good 2 months. I never took the time to track the package-a jumbo sized box containing nonperishable foods, clothing, shoes, slippers, winter scarves, and various items. If the box reached the faith based nonprofit org, I knew they would responsibly distribute them to folks that needed them the most. Early in November 2013, Typhoon Haiyan/Yolanda the strongest ever recorded storm to make landfall struck the central Philippines. Approximately around middle November the faith based nonprofit org contacted me with photos of ALL contents inside the box and asked me to confirm how I wish to have the contents distributed. They would have a team of personnel outreaching to Central Philippines to assist the typhoon survivors. Days later on the Internet, I viewed photos of the relief teams providing aid to survivors. Contents inside one jumbo box shipped from Carson, CA almost 2 months before the typhoon actually made it.... This was the journey of a jumbo box shipped through ALAS Cargo. Thanks to all at ALAS Cargo and your partners in the Philippines. read more

Terrible customer service today 5/25/21 West Covina branch. I was the only one in the line to send money. The customer lady before me told me that she will be the last transactions coz the guy is going for a break. I'm the only one in line and i live very far just to remit. Very Bad customer service. The guy is just there staring on me without saying anything. At Least have a courtesy to say something. Finally, he told me to come back after 45 minutes. What is 2 minutes to get my transactions coz i already have an account instead of asking me to come back in 45 mins? I just left and send my money though Xoom.com. Bad customer service. Unprofessional!!! read more

If you don't know what a Balikbayan Box is, then you're not a Filipino. Today, I am shipping a box to my cousins in the Philippines filled with food, clothes, and household products. Philippines has a lot of good products, but the US Products have better quality for them. For example, a lot of Philippine's chocolate is powder versus US Chocolate's that use authentic ingredients. You can get free boxes from any of their shipping centers to use to package your items. The dimension of the box is 23"x20"x17". If you drop the box off at any of the shipping centers, the price is $40 for Metro Manila. For other parts of the Philippines, the price increases since they are harder to get to. Check their site for prices. However, we called their (888)268-2527 to schedule a pickup. Their price is $50 for them to pick up in the San Fernando Valley or anywhere in Los Angeles. I believe the shipping takes about 20 to 30 days since its by boat. Its expensive when you pay to ship it via USPS by airmail and pay extra insurance for a small box. I swear a lot of the guys picking up the boxes are young Filipino guys. I guess this is a great tip for the girls..lol. They have their back support belt, so they handle packages well. Plus, they have dollys ready at every pickup. We gave a $10 tip since he brought extra boxes for us and got the box out fast. They give you a receipt and the box is on its way to the Philippines. I am very fortunate to be living in the US. Not many people, not just the Philippines, but other parts of the world don't have good quality products. We complain about a package of food is open or hair in our food, but other parts of the world, they can't get any nutritional food or just don't have food at all. Well, this box I shipped just gave them a little taste of life from thousands of miles away. Have Fun here and Keep Yelping!! read more

ALAS Cargo - ALAS Shipping Label - Shipping Centers Near Me - Carson, California

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Worst balikbayan box service! Use LBC instead. Worst communication between offices here in the US and in Manila. People telling different information about our box. read more

Zero star! I sent one box in November to mindanao and when it got delivered it was almost empty! Clothes, shoes & children's toys were stolen! Kung gusto ninyo iba makinabang ng mga ipapadala ninyo then use this company! I filed a claim and 3 weeks later they said they are still investigating. Always have excuses every time I call to follow up. What a shitty company! read more

Apparently nobody works here because no one picks up the phone, i have two phone #s to call and NO ONE picks up the phone on a business hour. Ridiculous. I need to schedule a pick up and cant get a hold of anybody. Take your business somewhere else.. read more

For the Canoga Park Office: There are no available negative rating so I gave one star. By far the worst customer service. I live very close to their office in Canoga Park and they always give a 6 hour window as to what time they will pick up your box. One time they totally screwed up with the schedule and did not show up, nor called to say that they will not be coming. We had to call THEM to find out that they're not coming at all. Trusting that the previous incident will not be happening again, I called for just one regular box to be picked up. Again, a 6 hour window (11AM to 5PM) was given and we were told that they will give us a call if they are on their way to pick up the box. From 11 AM to 3 PM, we stayed home, we went grocery shopping at a store 2 blocks from were we live so just in the event that they call (if they were on they way, as they had promised), we'd be able to go back to our house. At 4:45PM, I called the Canoga Park office, following up as to what time they'd be coming, the person named Chris said that the driver was at our front door, knocking but we weren't home. I told Chris and reminded him of their usual policy of calling ahead before they come, he said that the driver was calling me but there was no answer. There was no call on my phone because I have been standing by for 6 freakin' hours for somebody from their office to give me heads up when they're coming. Result: They did not pick up my box because according to Chris, the driver is already in Torrance, CA. No efforts were made from Chris, except for the offer of re-scheduling the pick up, meaning to say, I have to waste 6 hours of my day again to wait for them at an unknown pick-up time. Maybe if I have multiple boxes, they would be more interested in providing better service. But since I only have one, they probably think that they're not getting much business. Bottom line is, one customer is still a customer. This is very sad. To provide good customer service, one does not have to have extensive college degree... You just have to have the heart for what you do and for the product you sell. read more

If I could give zero rating to this cargo company i will. The guy who picked up my boxes his name is Jerry is very rude! If you have a personal problem don't bring that to work! And when I called the main office to complain, the lady who answered the phone seems not interested to listen .When I ask her name, she doesn't want to give it to me.I'm so disappointed! I'm not going to recommend and use this cargo company anymore! read more

My items were stolen several times using this cargo. I've been using this for so many years and everytime they delivered my box the items were not complete they were stolen by the thieves working in this company! Whosoever stole my chocolates and perfumes may all of you get covid and die!!!! read more

We live in DTLA and we previously checked with the closer Alas Cargo Vermont location but it looks like they do not have a pick up service. This review is for Alas Cargo in Carson (main). One of our friends lost a box a long time ago with Alas so we avoided them for a while. However, the current low rating does not reflect their current service and is quite unfair. Maybe the management changed but we have been using them for 2 years now to send boxes to the Philippines (Visayas area) and the service has been seamlessly efficient. From scheduling the pick up to the pick up and delivery - customer service was perfect! We sent boxes late February and our parents received it the 3rd week of April despite COVID 19 circumstances. It was quite a surprise. The boxes were received in good condition and we will be using Alas in future shipments! read more

Fuck this alas cargo shipping!!! I opened up my case 3 months ago. And until now I haven't got calls from them. A lot of my stuffs are missing. I can't recommend this cargo. Maraming magnanakaw sa warehouse nila doon sa pilipinas. Kya wag na kayong mgpadala dito sa alas cargo na ito. read more

This place is a disaster. Extremely poor customer service and NOT respectful of people's time. Screwed up 2 appointments. We scheduled a pickup on Thursday. They told us it would be between 11 and 1. Went to the gym at 9 figuring I would have plenty of time. Got back at 10am and there's a note - "sorry we missed you. 9:30am". Wtf? We would have been waiting but that was NOT the agreed time. Call them and reschedule to Saturday instead. We tell them we need it to be first thing in the morning since I can't be waiting around all day, and it was their mistake in the first place. They say the best they can guarantee is before 1pm. Fine. On Saturday I call to confirm because I don't want them to get it wrong again. Now they say it will be between 1pm-5pm. I tell them that is not acceptable and this is the 2nd time they messed up the appointment. I was already planning to wait around all morning, but NOT the entire day. The lady HANGS UP ON ME. I tried calling back twice and she would not answer. I call back a couple of hours later hoping to get someone else and I do. This other lady was more polite, but equally unhelpful. Said she called the driver and he said the best they can guarantee is between 1 and 5. I asked her to confirm that no one will be there earlier than 1. She said yes. I have to run to the pharmacy at noon which is literally a 10 minute trip and she said there's no way he'll be there before 1. Lo and behold when I get back at 12:10 the Alas cargo van is parked outside and the guy looks annoyed at me for having to wait. I told him he was early and he said "no, I told them it would be between 11 and 1." Either their employees can't keep their communication straight or the lady I talked to on the phone straight up lied about calling the driver. Either way it's unacceptable. He took the stuff and almost forgot to give me replacement boxes. I had to go out to his van before he left to remind him. Wish I could give 0 stars. I will NOT be using them again. read more

Indeed cheap! but very disappointing! sent a balik bayan box to philippines this last october 23, 2015 and they received the box yesterday dec 09., was so shocked when i saw my box, coz the tape used was not actually mine. Same color but different tape. Also when my family opened the box, all the things there were positioned wrong.. And unfortunely all my goodies there for my younger brother and sister such as chocolate and candies were all open. The cookies were gone too.. I dont recommend using Alas cargo. Its much more better to use other shipment such as LBC or post office. Choosing Alas Cargo is a risk. It maybe cheap but they dont really take care of the balik bayan box u sent to ph. I worked so hard for that box so i can fill it in. So i cab make my family excited this christmass even if we are apart.... And unfortunely this happened. Now Lesson learned! read more

I would have given this Zero if I can. I couldn't track my package with the invoice number they gave me and my sister got a call that they were in Tanay and stuck in traffic for a whole f*cking day? And now they are telling her that they are closed? Their office is in Marikina how the f#ck the package is in Tanay when Antipolo is literally right next to Marikina? read more

i sent the box to my family in manila received the box today i am very disappointed box was open missing items was stolen. I've never had a problem like this before. i am done using this place i will never recommend this place again read more

I'm so happy to let everyone know that Alas Cargo is very reliable and dependable! My box I sent to Cebu City Philippines was delivered on time and intact!!! It rebuilt my trust again after my bad experience with another cargo company that delivered the box with missing items by the time my family received the box for over 3 months!!! Very proud of Alas Cargo, more power to a trustworthy company!!! read more

I've been using Alas Cargo since I started sending stuff to the Philippines. Lowest price, friendly people, fastest arrival to the destination with no damage to the boxes. read more

For approx 10 years we have been sending Balik Bayan boxes to Zambales LUZON via ALAS. Average 5 boxes per year to family and preps for our retirement. Sure some of the boxes have been opened for inspection and the tape is different, but they have delivered each and every time to a province 7400 miles away..Door to Door. No weight limit too! The service may be not perfect, but it's pretty damn close. Name one other company that can deliver this action BETTER! An American Company would charge you at least double for sure. Patrick & Ellen read more

I come here often to purchase Sharpies and transfer money, and the service is impeccable. Especially from one handsome young employee named Vincent. He was kind and welcomed me warmly and was very hospitable. Will definitely be coming back soon. read more

I have been using Alas Cargo's services for a long time to send packages to my family in the Philippines BUT when my husband and I decided to move back to the Philippines to raise our daughter there, we packed all our stuff and chose Alas Cargo as our shipper. It was a smooth transaction. The staff both in the US (Tess E.) and the Philippines (Gloria) were very efficient and very helpful. Six weeks later, our 40-ft container van arrived in the Philippines, intact and no item missing. Kudos to Alas Cargo, we are grateful to your service! read more

alas cargo drop off: nov 25th, 2010 they said 30 days to have the box at my doorstep jan 12, 2011: box is still not here, got 3 cellphone numbers that are always busy, emailed them through their website last jan 2nd with still no reply. read more

I called them yesterday, March 19th. I had sent an email to the Carson main office, Manila main office, and the SRM location regarding the whereabouts and the suspicious predicament of my package. They didn't respond to me. I called the Carson main office to follow up, and someone actually answered. Now remember, last week I had called and talked to the guy I dropped off my box to at the SRM and he said it would be delivered March 20th. The clerk in the Main office looked up my info and said, "Your package has been shipped from Manila and it will be delivered March 24th." That's when I blew my lid off. I was told last week it was in Cebu and March 20th was the delivery, but she says something else. I insisted on talking to the owner or manager and supposedly he was "in a meeting" SUPPOSEDLY. I advised it was urgent that he calls me back with the knowledge of where my package is, the delivery date, and why the staff was giving me different information. The clerk took down my number, but for nothing. He never called me back. Not even for an explanation or an apology. Unprofessional. Irresponsible. Disorganized. Not Trusthworthy. My grandma was going to have her box picked up and heard me complaining on the phone, and to her dismay, opted to go with a reputable service. Don't waste your energy and good faith just to save a few bucks. Trust me. read more

Super poor customer service they want your business and we the paying customers who just pays whatever they charge with the promise it's going to be delivered within 45 days. I sent these boxes earlier than I normally do to prevent any excuses and what happened.We sent 2 jumbo boxes (it was picked up on September 4th, 2015 ) it's been 55 days to the day and for us to learn that the shipment is still at the Port and not ready for delivery how would you feel about it. We called and got so pissed off because they were giving us different responses. While the other box from the same address was picked up on September 10th, 2015 was received 45 days later. Now tell me what went wrong. This company is not reliable --THINK SEVERAL TIMES BEFORE YOU CALL THIS COMPANY TO SEND YOUR balikbayan box. You don't want to have the frustrations that we went through. read more

1 star for making me wait in line for about 40 mins. The customer service were too slow and not flexible and seems she doesn't wana be there and do her job. No respect for customer's time. I hate that. read more

I am about to call "Alas Cargo" my friend told me today Marc 23, 2104 they were cheap. After reading all the comments here I do not think I will even try to look for their number. I have been using FOREX for my boxes sent to the Visayas and they deliver promptly and safely even on holidays that I can remember. https://www.forexworld.us/Home/ . If you are in the Northern California area call "Faith" she has been helping me over the phone and sent great people to pick up my boxes. Faith's phone number is 408 687-6959 and you can mention my name "Ami" she might remember but it is OK if she doesn't (I actually have not met her in person) but she is really nice. read more

If only I could rate you with negative stars would have done it now!It was not my first time to send a box thru alas and I didnt have any problem before but now I am furious for what they have done.Some of the things in the box were lost or probably stolen.So dont get fooled by this company coz you wont get your refund for the things you've lost.Lesson learned I should have check for reviews first.FYI this company is on the blacklist of forwarders from DTI! read more

Don't be fooled with the price! Do not save your 5 or 10 dollars and later regret loosing a hundred or more. They are not going to honor the terms and condition that they signed on "Limitation of Liability" at the back of your receipt. You cannot get a single cent from them if you lost items, in your box. Very unprofessional and don't honor what they promised. Pangako lang pero di nila tutuparin. Style ba ng ibang company sa Pinas, maghabol ka sa tambol mayor pag may nawala sa yo. Even though they are operating in America! When we lost items in our box, ang dahilan nila kinuha ng US Custom. Kakahiya tong company na to. We have a lot of cargo companies that pride themselves with their customer's service to help Pinoys, That's what we found out after we experienced the worst, nakakaiyak at nakakagalit na service ng ALAS. Don't be stupid, DO NOT USE ALAS CARGO! read more