Great service. Very helpful and knowledgeable staff in terms of shipping documents overseas.

I had a package of collectibles worth about $250 coming out Monday which was good because I was leaving for Vegas on Wednesday. It wound up being delayed until Tuesday which was still ok. I was waiting for the delivery when my delivery notice doorbell sound popped up on my phone. My wife went to the door a couple of minutes later and there was nothing there. Of course you can't contact the local FedEx to contact the driver to ask him what happened. You can only talk to their central call center which is usually a lost cause. I told them to look at the proof of delivery picture which just shows part of a box. Look for yourself and tell me if you could figure out anything about what it was, where it was delivered or even if it was delivered. The driver could have kept it for himself based on that useless picture since the name of the company is on the boxes they ship merchandise in showing what kind of merchandise is inside. The call center was no help. When I called the next day, an automated message said the case was closed and to contact the shipper. Fortunately, I'd sent an email to them as soon as I checked all the neighbors houses to confirm it hadn't been left at a nearby house since I checked right after receiving the delivery "confirmation" text and found nothing there. These shipments have items that run out and may not be able to be replaced so I had to contact the shipper immediately. I've been a customer for years so they know my reputation and sent a replacement order immediately after seeing the "proof of delivery" picture. I really wish I could meet with the driver so I could have a nice "conversation" with this clown. I know FedEx would never provide me this information. A shame. Most times, there are no problems with FedEx but when a bad apple is making deliveries, things go downhill fast. read more

FedEx Ship Center - This is PROOF OF DELIVERY? Where? The driver's own home? - Shipping Centers Near Me - Gardena, California

this company has the worst service of any delivery company. Packages are late all the time. There is never an adequate update on their tracking system. They deliver to the wrong complex.They do not deliver to my door. Their customer service website is a joke. If companies give you a choice of delivery companies, use UPS or the mail. read more

Whoever assisted me this morning was very helpful. She said how are you the moment I entered the building. This is just how one will make your day, simple hi is enough. She was able to help me with my scrubs/Figs return. She's very polite, converse with you, and at the same time, does the job quickly. Enough parking for everyone. It's located in a main intersection. Will definitely be back here again. 3-21-2022 read more

FedEx Ship Center - Shipping Centers Near Me - Gardena, California

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Where do I start.... received an email stating I wasn't home and tag left on the door. Ummmm, I've been home all day waiting for my delivery and nothing. Not only that... a tag was NOT left on my door. I've experienced this 3 other times prior to covid. Express shipping is priority which should have been delivered earlier. However, I chop it up to being the end of the day and not wanting to deliver. 1 star is solely based on the other 3 instances. Hopefully in the future I can add more stars! read more

FedEx Ship Center - No tag left on my door lol - Shipping Centers Near Me - Gardena, California

I am very disappointed with FedEx. I went to this location on Jan 27, 2024. I mail in my phone to Samsung as a trade in offer. Samsung received the package and let me know that there was no phone inside the box. I made a file complaint and their response was my file was denied because FedEx does not accept liability for concealed damage under the Return Options Program. I tried to reach out and no response. I am out of $325 . read more

FedEx Ship Center - Picture from Samsung , how it was deliver. - Shipping Centers Near Me - Gardena, California

I've been here a few times but never really dealt with staff because I just did quick drop offs. And the day came through when I did have to come face to face with one of them. There was only one staff member and she was already busy tending to the customer ahead of me. It looked like it was going to be a complicated transaction, so she immediately acknowledged and told me she'd be with me "in a bit." I was t really in any kinda hurry, so it was no biggie. As that customer's needs were getting more complex (it required her to complete paperwork) she asked her to step aside so she can help me. My stuff was good to go but not without a couple of questions, but I was outta there in less than a minute. She was jovial and friendly. I saw tons of fellow Yelper complaints about how bad their staff is there. I suppose I'm one of the lucky ones... read more

I had to return an item back to Gucci... I came here and wasn't sure of how the shipping worked since I was given a label. Upon arrival it was empty a young lady came out and greeted my kiddo and I, we started to converse and I explain that I needed a box. She stated you actually get one free since you have the label. I was so thankful because I really didn't know the process. She was so friendly and kind. She asked if my kiddo could have Candy and I agreed. ( love that bc my kid can't have candy b4 noon) It felt good to be treated nicely! Thanks Gal! read more

unable to deliver your packages and make excuses on why they couldn't deliver a package. They'll say no one was home ( clearly I was home ) they will say electronic issues must be (a lazy driver). Tomorrow I will have to go in and pick up my packages because they where unable to deliver them 3x ... Mainly want to speak on how to avoid this location from receiving my packages so I can avoid Fed ex as a delivery service... horrible business read more

FedEx Ship Center - Shipping Centers Near Me - Gardena, California

FEDEX DELIVERY DRIVER delivered to the wrong address completely different street I had to fetch the heavy treadmill from different house and it wasn't even close 3 streets over luckily still there they might as well just pay me instead I did all heavy lifting. Took picture not even my house different color. The worst part of fed ex no customer support have to problem solve and figure it out on your own. I always have the worst luck when its Fedex delivery driver the other time I was waiting for wallet and it was sign and delivery package which I didn't choose to do. FEDEX DRIVER just boned out after one second. didn't even knock even though cars parked on driveway had to find him chase him down. WORST DELIVERY COMPANY HOPE THEY GO BANKRUPT. never have issues with ups, amazon, postal office. I avoid fed ex as much as possible I ordered thru amazon then I saw it said Fedex I was like fccccccccckkkkkkkkkkkkk read more

I was expecting a package and I get an email that the driver attempted to deliver. So now if I want my package the same day. I now have to go to FedEx center to pick it up. I was home all day and no FedEx driver even arrived nor any delivery driver attempted to deliver anything to me. Out of all the delivery services out there, FedEx has to be the top worse of them all. Just to mention, it wasn't even late. The supposed delivery attempt happened at 1:07pm. This just tells me the driver took a longer lunch or just selectively dropped off which package they felt like dropping off. Mind you my package was only less than 5lbs. Train your driver's better and hold them accountable because the driver flat out lied about the attempted delivery. read more

I very rarely, - probably never, have written a bad review; - I normally take up any problem with a business directly with them, rather than to lambast them publicly. But FedEx is so hopelessly messed up that I have to warn off other possible customers. I will not write a long description of how I found out how incompetent and badly run this company is, but I will say that the staff at Gardena office have no idea, and have not been trained to find out good information and tell it to the customer. They make up any old answer as to how I am to receive my package, guarantee all sorts of remedies, and have no clue what they are doing. read more

Just wanted to give a warm thank you to Miss Jeannette (?) who helped me out yesterday. With the holidays and my stress level rising I was having a very frantic day. I taped my box with duct tape and didn't realize you couldn't. She helped me wrap it in clear tape and told me to take my time. I felt myself calming down which is rare to have in customer service these day. I vote for Jeannette to be employee of the month. She's awesome! read more

Usually do not like to give negative review but had to in this case. They are the worst. Do not answer phones Or get recording they will call back and never do. Very poorly run. Said they were holding on to package and then could not find it. read more

Lousy delivery service. A package that was supposed to be delivered on Saturday, was never received. I received a notification from FedEx that the business was closed and couldn't be delivered. This is a residence and I was home at 9 AM when delivery was attempted. Despite the fact FedEx has my phone number, no one attempted to call me to verify anything with me. FedEx seems to have drivers that are lazy about their jobs. read more

What crappy company. Do yourself a favor and never use fedex to ship. Packages are always and I mean always delayed. They never ever arrive in time anymore. Lame read more

This place is so pathetic. They don't even try to deliver and when you go pick up the package you paid them to deliver, they lie to your face and tell you no one was home. Now I no longer buy from anyone I know uses FedEx and will not pick up anything from them either. They can send it back the way it came from. read more

Don't use @FedEx specially the location on main st in Gardena Ca. ...the employees are not honest and covered each other ... my iPhone package got lost since the Feb 15 and no one takes responsibility ... I need some help read more

They left a note and I been home all day. Did they even knock?! I called and they said they will drop it off at 8pm. They came at 1:55pm. And left a note. I was still home. Now I have to pick it up myself during the hours I work. UPS please train FedEx. Amazion, I don't care!! read more

Do not get comfortable with this place and expect it to be smooth. I've had same encounters with the same kind of people for the past years. I send my package the same way i always have, and they always have to tell me that they have to check if this package is appropriate. I literally have been going to this same place for over a year and they still cant tell if my package is good to go. Nothings changed, same as always. And also note that the hours in this place are not always accurate. You can go in one day trying to deliver a package and they will tell you they changed their hours. 6:15pm use to be the cutoff now they dropped it to 5:30pm! Please update if you are doing this! read more

The worst. Delivered my shipment to a different location and registered it as I (owner of package) signed for it. I had to contact customer service several times to try and speak to a manager and I've left my call back # several times and I still haven't heard back from management. FedEx is the worst... if I could give negative stars I would... read more

I have no complaints for the Fedex hub I frequent. When there is a line, the reps move it along quickly, and they are all pleasant and cooperative with whatever the package details may involve. There have been a few times packages have been misdirected / lost, but I do not fault the reps at the front. Whatever may be going on at the main dock - that is where I question how things actually operate. read more

I was suppose to receive a package that required a signature for delivery. I was home all day and I received a notification that fedex made an "attempt". No tag/receipt and no video from my ring. I called Fedex once i received the notification, spoke with two representatives that gave me conflicting information about my package. They gave me the run around and told me to pick up my package once it reaches it's final destination. I went to this fedex location to pick up my package and the staff was completely rude. I always seem to have trouble receiving up my package when it's Fedex, it's so frustrating! read more

Lady in the front was rude not helpful at all. Also this is the first time I've been to a fed ex where you have to box your items and tape it yourself. They also sell you the tape so you have to buy the whole roll. read more

I am still waiting on a package that was supposed to deliver yesterday. We were home all day due to COVID-19 and they put an exception saying no one was?!? There is another Exception for today as well? Bottom line is no one is coming and they are delivering 'IF' they feel like it. Fedex Carson has the worst track record delivery wise for this territory. It is like they don't care. I already route my outgoing business to other carriers just because they suck so bad.. read more

Why did I pay more for slower shipping times and having to box my items myself???? Do I even have to mention that the sistas behind the counter were sorry at the customer service game? Lil rude too. UPS at the Compton shipping center is where it's at. read more

The lady here got really upset when my boyfriend thought they would help him tape the package. He said "I guess I'm just used to UPS taping it for me". She said "Excuse me this isn't UPS, don't say that. She taped it anyways but after a lot of attitude. Even USPS will help us tape things. read more

I don't know if the lady at the front desk the black lady if she doesn't like Hispanic people or just me or she don't anyone because she is very rude and has a bad attitude like she hates her job, not coming to that location anymore. Need way better costumer service not just send them to a different location because she won't take cash, because of Covi-19 this lady won't take cash, and she sweats a lot as if she has the virus herself. read more

The worst of the worst company in the world to deal with ship things. I wish I can give him zero star. I still don't understand how they stay in business but all their complaints the worst customer service liars, cheaters calls information. You just get endless email without anybody solving anything for you the worst of the worst. read more

1st time , a wonderful lady name jenny or jeniffer very very great attitude hard working and she knows what she is doing, thats why i keep coming back by mickey read more

Came here for a simple pickup and the lady behind the counter had the hardest time processing a simple request. I was there to pick up a package after receiving a text from FedEx that my order had arrived. The lady at the counter kept asking for a tracking number, which I didn't receive from the sender; however, I did provide the FedEx package number, name, address, and other details of the FedEx delivery. Apparently that wasn't enough so she asked to see the text notification, which I immediately showed her on my phone. When she couldn't enlarge the text to see the package number, she pressed on the number, which prompted the phone to display a call prompt. I noticed what was happening and tried to help by closing the call notification. When I did, she snapped and said "I was looking at that!" Ladies and gents, you can't make this stuff up. This lady actually had the audacity to tell me what I can/can't do with my own phone. I resisted the urge to reprimand; instead, I actually apologized because the success of the final delivery/pickup of an extremely important package was in her hands. After what seemed like many aching minutes on the computer, she finally decided to check the hold packages. 15 feet of walking and a minute later- voila! Behold, the package! That wasn't hard, right? The lady working at the counter had such a negative attitude and it didn't help that she arrived 5 minutes before her shift (I was the first customer when the store opened so I saw her pull into the employee lot). I hate to say it, but the truth is, some people are just not meant to be in a customer facing role. People should always aim to do things with a glad and happy heart. Whatever the job may be- whether it's serving food at a restaurant or fixing teeth- you should always set high standards and try to be the best at what you do. I mean, if you're putting in the hours, you might as well make the most of every minute. read more

Now I see why Amazon uses ups. Slow slow slow. Their printer can't print so don't depend on QR code. Wasting my time took 10 mins for them to tell this . read more

In the past month, this FedEx location's driver has managed to frustrate & upset me when delivering my package. I paid money to have my package delivered next day by 8:00 p.m. It was 7:45 p.m. and no package. I began to worry as I was waiting medication that was needed for early morning. I began to stress all the way up to 8:00 p.m. - still NO PACKAGE. The driver finally pulls up to my residence at 8:01 p.m. and takes his damn time getting out of his truck. I'm standing in my driveway waiting for him. Get an email update that my package was delivered at 8:00 p.m - THAT WAS A LIE! Today, the driver supposedly said he knocked on my door & that no one answered. ANOTHER LIE as there were 3 people home! Now I have to go out of my way to drive to their FedEx location to pick up my own package! VERY DISAPPOINTED!!!!!!! read more

HORRIBLE. HORRIBLE. HORRIBLE. Same as everyone else. ZERO STARS!! I have a company sending me product. An overnight shipment. First day "Customer not available" Second day "Customer not available" WE ARE VERY MUCH AVAILABLE AND INSIDE THE APARTMENT. There was no notice slip letting me know where my package is. There was no attempt to even TRY getting inside. I surely hope my package is safe and this delivery man did not steal it. I tried contacting customer service and they were shit out of luck too. I am so livid. Why would anyone even use fed ex. I honestly am about to contact their corporate and complain. That's how shitty it is. "can you call when outside?" - no our delivery guys don't have phones (in 2017 ?!) "can you not deliver it tomorrow and i can pick it up in the morning?" - no we can not. there are restrictions. you can come from 6pm-7:30pm to pick it up. "i'm at work at that time, can you please hold it and i will pick it up in the morning?" -"sorry this has been an inconvenience to you" SO WHAT CAN YOU DO FED EX?! Seriously. Bang on the apartment gate, hop a fence, take some initiative to get people their packages. There are so many people who don't have jobs and are actively looking. And they hire these idiots? Find employees who care about their work and bring a good name to your company, because from the looks of it, this location SUCKS. read more

I hate using fedex for this very reason: you order something for delivery and they don't even attempt to deliver. Been here waiting and instead they just leave a note on the door. Try calling and they literally said that they were lying about when it would be delivered to get us to not complain. We try to just change it to pickup and they said they can't do that on their end and to call another number. They can't do anything about it either. I guess nobody at fedex can do anything about anything? I'm very tired of dealing with this garbage company and just want my package. read more

I wish I could give this location (and FEDEX as a company) zero stars. They are extremely incompetent and beyond deceitful. They updated the system as if I was not at home and they attempted a delivery at 2:48 PM. When I complained and they called me back they said that the driver would not come out of the car because the "dogs were out". So I asked how come he/she did not try to call me. Get this, the CSR's response was "we cannot ask them to use their own phone during work hours." What good is providing the phone then (I guess so that Fedex can telemarket me to death)? BTW, there was no Fedex tag that was left by the driver of the "attempted delivery". I do not want to even mention how rude the CSR was. Then I called Fedex's so called "Customer Advocate department" - boy are they are joke. Effectively they told me that my only two options were to go down to the local store this evening myself or wait until tomorrow and they will deliver it by 8PM. Really??? So I need to keep my dogs locked up all day or experience the same "attempted delivery"? Very helpful. Very. I dread whenever anyone ships me something by FedEx as it gets routed through Fedex's Gardena location. They are simply AWFUL and I never know if it will take 2, 3 4, 5 days to arrive. Fedex better shape up or UPS, and soon Amazon, will eat their lunch. read more

No tag left on door, was at home all day both days, and no attempt delivery the second day. Wasting my time and no sign of my package. Definitely will avoid fedex home delivery in the future read more

More like FedEx SIT center of late. Why are you taking several days to move my packages to the Carson distribution center? This nonsense has to stop! read more

I have been waiting for my package since morning right by my main door and I receive an update saying that driver attempted delivery and no one was at home. Outright liars. No delivery attempted, no tag and big hassle for me to get hold of my very important package delivery. read more

Only one person attends to this facility. Very long wait times. They should at least add one more whenever the add goes on longer than five people. I would think this facility would have acknolwedged this by now given the current ratings they have. read more