Customer service is A+! They are well staffed and proved quality customer service. The team always greets me with a smile making me feel like they want my business. Fast, friendly, knowledgeable, efficient and the store while busy is organized. I've been to other businesses of this type and not all locations are created equal. Prices are good for the things I usually need to do. read more

The UPS Store - Shipping Centers Near Me - Carson, California

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If you ever need to go to a UPS store, go to this one. Everyone here is always friendly and attentive. They work fast and always greet you when entering their store. The owner of the plaza can do a much better job keeping the sidewalks clean but the quality of service you receive makes the trip worth it (: read more

The UPS Store - Exterior of this store needs TLC but the service inside is top notch. - Shipping Centers Near Me - Carson, California

I been having bad luck with shoddy product on Amazon lately and this UPS location is my frequent drop off location. Everyone in here is extremely nice. The employee don't have that monotonous robotic resting B face like most other UPS store employee. They all sort of have their own personality and I've walked in on them having pretty cool conversations with each other. Work should be chill, and customers should be chill too and get off their feels. read more

If I could give this store a 0 I would. I was just released from the hospital from a 10 hour surgery last night. I received an email from the sender that a rather large package would be arriving on Monday, my surgery day. I contacted customer service to have my package taken to the local UPS Store for pickup because I did not want a large package just sitting on my porch. I paid the 5.99 fee to have this done. Tuesday, today, I called this UPS Store to ask if the package was there 8:45am. If it wasn't there it was no big deal. I explained that I just had surgery and my father would probably come pick up my package since he is out getting my meds, etc. Specifically, I asked what does he need in order for my package to be released to him. I was told he needed to show the tracking number and his ID. He said call back after 12pm because their deliveries usually come at that time. That was the plan to call back. Great, we hung up. About an hour or so later I received a text saying my package had been delivered to this UPS store. I thought that was odd because the first rep said call after 12pm. So to be sure I called back to double check if it had been delivered or not, 11:45am. The rep answered - a different rep because the voice was different, he checked and confirmed the package in fact was there. Again I explained I had just got out of surgery and my dad is out getting things that I needed and he can swing by if the package was there. The rep confirmed. Once again I asked and what does my dad need to show to pick up the package? He said the tracking number and his ID. So my dad arrives with the stated info and he was told that our names needed to match - we needed to have the exact first name and exact last name (unreal, not even logical) and he was told he needed to have a utility bill from my address with his name on it - huh, what!?!? If I was told this from either of the 2 reps (not 1 but 2 reps) I would have been more understanding. So my dad called me. He put the UPS guy he was talking to on the line. Of course I did not want to hear his explanation telling me what he just told my 82 year old father, so he calls Richard to the phone. I'm livid by this point! Basically what they were telling me is I needed to go in person. As if I was lying, playing games, trying to deceive, or lie about who I was or who my father said he was. We have the same address on our DL, and we have the same last name on our DL. Sometimes as owners you need to make an executive decision, and make an assessment of the person standing in front of them. I guess Richard thought an 82 year old man was in there trying to steal someone else's package?? So, I got up to go down there just to talk to him face to face! I am a business owner myself, I hold 3 degrees, a AA, BS, & MPA. I also work for the government and I have been employed there for 25 years. I worked in private industry for 15 years. I have built a ton of relationships over time and you never know who you are dealing with. We should all be careful who we are speaking to on a daily basis. That being said, I told him he has hired incompetent staff because there is no way I should have received the same information from 2 different staff members. Not once did either of them even MENTION a utility bill so NO I don't want to hear about a bill now Richard! You saw me because I showed you - I still had on hospital socks with rubber on the top and bottoms, I still had a bandage around my arm from the IV, and I had drains coming from my abdomen. Then Richard tries to show me the UPS Identification breakdown. He grabbed it off one of his back counters. In no specific place, not posted on any particular wall, it was just sitting there. This flyer had the info Richard attempted to explain to me, however 2 of his staff NEVER followed what was on the flyer. I strongly suggested he post it in their break-room and that he call a staff meeting to MAKE SURE everyone is following the rules, not just the owner. I guarantee you if Richard was not there, they would have given my dad my package with simply showing his ID and the tracking number just as the 2 reps said over the phone earlier. Well Mr Richard you are not perfect and you are trying to be Unfortunately, that is not how business works, that is not what keeps owners in business & because you think you're perfect you won't be an owner very long. It is about customer satisfaction, and it's about making that executive decision when your gut tells you to do so. Every "rule" cannot apply to ALL situations. That's like fitting a triangle into a circle. You could have handled this differently, but YOU chose not to. I pray nothing goes wrong with my healing because of you causing me undue stress. Your problem will be much bigger than releasing a stupid package to my father with the same last name and same address. Unhappy customers tell 10 or more people. I am on my 15th person. read more

The UPS Store - Shipping Centers Near Me - Carson, California

They need better customer service employees have bad attitude and do not provide help for customers

One of the most busy UPS stores I have ever been to. Wait wasn't too bad though. Bad thing here is the parking. The lot was FULLLL. I barely got a spot. read more

I had to go to this UPS store today to send a laptop to my daughter. Not only was the staff amazing and professional, but I wanted to give a special recognition to Julio. This young man not only helped me, but he helped another person that was there with me at the same time. He was a very nice young man, he knew his job, and he was very professional. read more

I paid to ship package to Las Vegas and it never reached it's destination. What made matters worse is I was only refunded a third of what the item was worth. Unaware that I needed insurance to assure my package would arrive. read more

Upon arrival you can tell these co-workers have a system and it works for them. The line was always moving in rotation. My notary was done in less then 10 minutes with no wait and no appointment. Even the prices seemed To be cheaper at this location. But to be fair the shredding machine service was 1.29 a pound here and with the same machines as the compton location. My bar-bq method is better anyway so I'll either buy me a shreader of just stick to the cremation of documents lol. Love this store always on top of things. QUICK, FAST AND EFFICIENT. read more

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I recently had an uncomfortable experience at your store. I was returning my Amazon order. A young lady was assisting me. Her coworker. Calvin came over removed the wand from her hand and assisted someone else and scanned their items. He then scan my items and started talking really fast. Despite my effort to understand I had him repeat, which only heighten my confusion and discomfort. He was rude and his behavior was distasteful the young lady continue to help and as I exit the store, Calvin your Rep... looked over at his coworkers and stated I was talking clear English wasn't I ? With respect and understanding should always be Paramont as a regular customer or any customer we should have a welcoming environment and I believe that any derogatory comments should have no place in your establishment read more

I want to give a HUGE thank you to Talon at the UPS store in Carson on Albertoni Street. Talon helped me and my elderly Mom return a package to Temu. Neither she nor I had no idea of how to do the return. Talon was patient, kind and VERY helpful. I hope he sees this post. It's VERY hard to find customer service reps as helpful and kind as Talon. He is outstanding! Mike Pointer read more

What amazing service and everyone is so hard working. Always going above and beyond to serve the customers. Thank you taking such great care of our shipping needs. read more

This is by far my favorite UPS store. I do all of my Amozon returns, send packages, and make copies and notary services. I had surgery and needed a form notarized, and Talon was very sweet and came to the car. I've been using their services for over 5 years. I highly recommend them. read more

I've been going to this UPS Store on Albertoni for years. Excellent customer service. Even when there's a line the staff is aware and they keep things moving so that the wait is not long. Staff members have even gone out of their way to assist me, read more

I got my finger prints here for an out-of-state job. I was shocked they had this service here. Also, I have faxed documents here. They charge $2 for service fee plus $1 per extra sheet. I didn't think the price was too bad. The gentleman was very nice. This UPS rarely gets super busy. So I definitely like coming to this one. Parking: the parking is decent. There is occasional traffic because of the shops there. read more

The UPS Store - Fax price as of 2021.. - Shipping Centers Near Me - Carson, California

Excellent staff. Very cooperative and helping team. I went for printing, photocopies and Norty service with out appoinment and it was smooth experience. Every thing was done in few minutes and my job was done. I recommend this place read more

Came here for Livescan services after I was told by CSUDH that they no longer do livescan. I was surprised that UPS offered such a thing. This UPS is conveniently located right off the 91 freeway Main St exit, next to the gas station. Came in without an appointment and had a bit of a wait because there was someone ahead of me. The helpful gal was able to explain and show me the livescan machine, scan my finger, and was on my way. Fast and painless Livescan services, free parking read more

i come here pretty often and the wait is never long- the experience is always painless. Evan goes above and beyond to help with anything i need and is so patient with me considering i'm technologically challenged. it's always a pleasure to come in with anything as simple as printing something. i definitely recommend this location and will continue to return. read more

Thank you to Peyton for helping me out truly a life saver great help no doubt amazing personality and just a great help over all

Jeanisha helped me out with a passport photo. I was the second person in line and had only waited about 10 seconds when she approached a register and summoned for me. The whole process was pretty quick. She was super sweet and made sure to reduce any glare on the photo. My photo was ready in the same amount of time it took my Starbucks mobile order be ready. I love when employees are attentive to customers. read more

The store was clean and well organized. The service was great. I had a difficult project for school and Peyton, the employee that helped me went above and beyond to help. She did everything I asked and even gave some really good advice. I left the store feeling very confident about my project. read more

Went in earlier today to dropped off some Amazon returns. Thank you so much to Peyton for the help. Great attention to detail and customer service. Best way to start my day! read more

I've used this store many times for shipping. I have also used it for Amazon returns. Usually there is no line but even when there is a line it's usually very short. The staff is always helpful especially TALON (patient and informative). There's another UPS store a bit closer to home but I choose this location. read more

Fast & Very efficient. No rude customer Ever. I used to have a PO Box at this location. Every time I needed my mail or packages service was/is always courteous, professional n quick. Even with Amazon returns. I recently went in for notary services and that was quick as well. read more

I didn't know the UPS Store offered notary services. I made an appointment online and everything went smoothly. The young man that provided the notary service was pleasant and offered my grandmother a seat. He took care of us and was confident in his job. I noticed several other people walked in for notary service so an appointment wasn't necessary, but I'm glad I had one because they were busy from the moment we walked inside. read more

The UPS Store - Mailboxes - Shipping Centers Near Me - Carson, California

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Came in to send a box off. Im not familiar with UPS process. I usually go to USPS. This review is for the guy who helped me Monday Dec 6 2021. Your kindness and patience did not go unnoticed. Thanks for making the process so easy. I didn't get a name, but he was on the register facing the door entrance at 345 ish.... Great customer service. I will return for services read more

Staff at this location is beyond wonderful. Totally recommend coming to this particular location.

Very convenient and fast! They pack up everything for you and make it seem like a piece of lego! Decent prices and they are just moving getting people in and out! Especially around the holiday stuff! Customer service is excellent. Parking you share with the local businesses around. It can get crowded but people are just in and out! read more

Do not go here if you need passport pictures. Years ago I got passport pictures taken to renew a passport, the application was sent back to me due to pictures being taken incorrectly and for the dimensions being wrong.  Last month my wife brought our toddler and 5 year old daughter for passport pictures, they were again taken poorly with wrong dimensions. This time the passport agent at the post office caught this before the application was mailed and I was able to get the pictures taken at CVS. I use this location all the time but this is a serious problem and their employees need to be trained better on passport pictures or they should not offer this service. read more

Total anomaly. Most UPS stores are bad, because you can tell that the staff hates working there. For some reason, this one, the staff is happy and joking around as well as being efficient. It really translates to good speedy service. Gotta give props to management for this. read more

Lol, great customer service? Walking out of Starbucks, I helped a 90 year old lady carry a box from her car RIGHT OUTSIDE the store to the counter inside. Young Hispanic guy said he couldn't help her because of store policy and him being the only one working. Hey bro, it's a 90 year old lady RIGHT OUTSIDE the store. It took me 30 seconds to do a kind act of helpfulness to a 90 YEAR OLD GRANDMA BRO. Like what's the worst that's going to happen? Someone has to wait 30 seconds? Someone might possibly steal a 5x5 cardboard box? SMDH ups employee.. S M D H read more

I took in a package for delivery to Tennessee. A female rep took my package right away and scanned it in to put on the truck about 6 pm that evening. Upon returning home to record the tracking info I realized that I sent the wrong package. Immediately I called the store and Hannah answered. I told her my situation and asked if she could pull the package. Prior to the call I had prepared the right package so I asked Hannah if I could just switch the contents of the package at the store. Hannah was excellent as she went through the packages to find mines. She provided me outstanding service as she went above and beyond to help me with my dilemma. Hannah told me that she will hold the package but I had an hour to get to the store to give the correct package. I got there within 10 minutes and the truck was there loading the packages. Hannah quickly assisted me in giving her the correct package just in time to be scanned and put on the truck. Hannah, you are amazing and I will not forget the exceptional service that you gave me. Thank you to the manager that hired you and I wish you the best in all of your endeavors. You are Awesome! read more

Awsome store employees are very helpful and always great you when you come in if you need help with anything they do there best to help you get in and out as fast as possible read more

Great UPS. Employees are always kind and helpful. I like that they offer to tape up my package for no extra cost. Very quick and easy. Never wait more than five min read more

Alaja was rude af to me when I came in to drop off a package.. I guess she was having a bad day but that's not my fault. I even spoke and asked how she was doing and she still had mad attitude. I get it we all get into a funk here and there but customer service is key to business, period. I won't be going to this location again because of her. read more

Thank you to David Wood for assisting me with a Live Scan finger print and passport photo. I was in and out in less than 10 minutes. There were 3 UPS representatives ready to work. I did not have to wait. David was on it by making sure my information was complete and correct for the Live Scan. He also allowed me to look at my passport photo and asked me if it was "okay" before printing it. I'm totally satisfied with my experience at this UPS store. I will surely come back! Thank you David! read more

I went to this location for both live scan and for notary service. Both occasions were very fast and convenient. Even calling the store ahead to confirm what services they offered and the store hours was a much better customer service experience than many other businesses. read more

I come here often to mail packages and I have to admit, every person I have ran into are very nice. They are helpful and tries to give you the lowest price possible. read more

Alaja assisted me and provided excellent customer service. She was very friendly and helpful. Will definitely come back to this location for my shipping needs. read more

I get all my shipping needs done here. Ron, the owner/ manager is a complete breeze to deal with. I even own a mailbox there where the service is excellent. When you have a package, they will give you a courtesy call immediately, leave a note in your mailbox, and even follow-up if you have fell off the face of the planet. I got my notary services done here when I got a car transferred to me. Every return through shipping I get done here. You can even get Live Scan done here (I go to CSULB Police Office for that though). Right next to a Starbucks, BP Arco, Jack in the Box, and if you have more time M&M Soul Food. read more