The UPS Store

4.3 (70 reviews)

Shipping Centers, Printing Services, Mailbox Centers

Open • 8:30 am - 7:00 pm

Updated a few days ago

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If I could give this store a 0 I would. I was just released from the hospital from a 10 hour surgery last night. I received an email from the sender that a rather large package would be arriving on Monday, my surgery day. I contacted customer service to have my package taken to the local UPS Store for pickup because I did not want a large package just sitting on my porch. I paid the 5.99 fee to have this done. Tuesday, today, I called this UPS Store to ask if the package was there 8:45am. If it wasn't there it was no big deal. I explained that I just had surgery and my father would probably come pick up my package since he is out getting my meds, etc. Specifically, I asked what does he need in order for my package to be released to him. I was told he needed to show the tracking number and his ID. He said call back after 12pm because their deliveries usually come at that time. That was the plan to call back. Great, we hung up. About an hour or so later I received a text saying my package had been delivered to this UPS store. I thought that was odd because the first rep said call after 12pm. So to be sure I called back to double check if it had been delivered or not, 11:45am. The rep answered - a different rep because the voice was different, he checked and confirmed the package in fact was there. Again I explained I had just got out of surgery and my dad is out getting things that I needed and he can swing by if the package was there. The rep confirmed. Once again I asked and what does my dad need to show to pick up the package? He said the tracking number and his ID. So my dad arrives with the stated info and he was told that our names needed to match - we needed to have the exact first name and exact last name (unreal, not even logical) and he was told he needed to have a utility bill from my address with his name on it - huh, what!?!? If I was told this from either of the 2 reps (not 1 but 2 reps) I would have been more understanding. So my dad called me. He put the UPS guy he was talking to on the line. Of course I did not want to hear his explanation telling me what he just told my 82 year old father, so he calls Richard to the phone. I'm livid by this point! Basically what they were telling me is I needed to go in person. As if I was lying, playing games, trying to deceive, or lie about who I was or who my father said he was. We have the same address on our DL, and we have the same last name on our DL. Sometimes as owners you need to make an executive decision, and make an assessment of the person standing in front of them. I guess Richard thought an 82 year old man was in there trying to steal someone else's package?? So, I got up to go down there just to talk to him face to face! I am a business owner myself, I hold 3 degrees, a AA, BS, & MPA. I also work for the government and I have been employed there for 25 years. I worked in private industry for 15 years. I have built a ton of relationships over time and you never know who you are dealing with. We should all be careful who we are speaking to on a daily basis. That being said, I told him he has hired incompetent staff because there is no way I should have received the same information from 2 different staff members. Not once did either of them even MENTION a utility bill so NO I don't want to hear about a bill now Richard! You saw me because I showed you - I still had on hospital socks with rubber on the top and bottoms, I still had a bandage around my arm from the IV, and I had drains coming from my abdomen. Then Richard tries to show me the UPS Identification breakdown. He grabbed it off one of his back counters. In no specific place, not posted on any particular wall, it was just sitting there. This flyer had the info Richard attempted to explain to me, however 2 of his staff NEVER followed what was on the flyer. I strongly suggested he post it in their break-room and that he call a staff meeting to MAKE SURE everyone is following the rules, not just the owner. I guarantee you if Richard was not there, they would have given my dad my package with simply showing his ID and the tracking number just as the 2 reps said over the phone earlier. Well Mr Richard you are not perfect and you are trying to be Unfortunately, that is not how business works, that is not what keeps owners in business & because you think you're perfect you won't be an owner very long. It is about customer satisfaction, and it's about making that executive decision when your gut tells you to do so. Every "rule" cannot apply to ALL situations. That's like fitting a triangle into a circle. You could have handled this differently, but YOU chose not to. I pray nothing goes wrong with my healing because of you causing me undue stress. Your problem will be much bigger than releasing a stupid package to my father with the same last name and same address. Unhappy customers tell 10 or more people. I am on my 15th person.

Letrecia A.

Upon arrival you can tell these co-workers have a system and it works for them. The line was always moving in rotation. My notary was done in less then 10 minutes with no wait and no appointment. Even the prices seemed To be cheaper at this location. But to be fair the shredding machine service was 1.29 a pound here and with the same machines as the compton location. My bar-bq method is better anyway so I'll either buy me a shreader of just stick to the cremation of documents lol. Love this store always on top of things. QUICK, FAST AND EFFICIENT.

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Sajili B.

Elite 14

952

188

16 years ago

I get all my shipping needs done here. Ron, the owner/ manager is a complete breeze to deal with. I even own a mailbox there where the service is excellent. When you have a package, they will give you a courtesy call immediately, leave a note in your mailbox, and even follow-up if you have fell off the face of the planet. I got my notary services done here when I got a car transferred to me. Every return through shipping I get done here. You can even get Live Scan done here (I go to CSULB Police Office for that though). Right next to a Starbucks, BP Arco, Jack in the Box, and if you have more time M&M Soul Food. read more

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Deborah P.

5 years ago

I go to this location for Amazon returns when I have them. The employees are always courteous, quick and efficient ( even when they have a line). read more

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Tae G.

Elite 26

170

970

2967

10 years ago

Found this place about 5+ years ago. They have always provided swift, friendly service. No matter what time you go in or how busy it is, employees always speak and get you in and out as quickly as possible. They offer products and services ranging from shipping, printing, livescan, and notary. I always ship boxes from here and if they aren't taped well, the guys secure them for me with no problem. One gentleman was kind enough to give me a UPS notepad and refrigerator magnet once. read more

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Krys G.

10 years ago

Each and every time I'm I'm here, the staff is friendly, helpful and provide quick service!! I love the exceptional customer service!!! read more

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Gloria E. B.

7 years ago

If I could give UPS 0 stars, I would. I recently had a terrible experience with UPS. They lost my package. Turns out they delivered it to someone else & my package is still missing. They said they would investigate, they said they would call me back but never did, I was always the one to call them to tell them my issue. They were no help at all. Very disappointing & frustrating when they are supposed to be better than usps. read more

Business owner information

Local

Hello Gloria, I am sorry your experience with UPS was not what you…

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Jannie M.

Elite 20

1663

443

1262

11 years ago

There is always good and fast service. even though they may have a lot of people they give fast service because even if they have one person working in the front, they have someone else from the back to help, which that is the way to go. read more

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Midnightsun A.

5 years ago

For all our packing & shipping of high value fragile & oversized items going either U.S. or abroad - we bring them here for the last 15 years. We trust them They do the best job read more

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Local

Thank you for taking the time and letting us know we've earned your…

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Leo P.

6 years ago

I don't usually visit a UPS store, but when ever I visit this specific store to return/send a package I always have a great experience. The staff is nice and helpful at assisting you to do what you need to do quick and easy. read more

Business owner information

Local

Leo, thank you for taking the time and letting us know of your…

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Robyn A.

109

8 years ago

Super excellent service by Phillip for notary and Live Scan fingerprints. In-and-out in no time! Highly recommend this location for these needs. read more

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Ray D.

7 years ago

Alaja was extremely helpful. This location had a well kept appearance and the other coworker seemed nice as well.

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Heather B.

187

11 years ago

No kidding this place has such good reviews. They work so efficiently and still had great customer service. Three guys working and they were working faster than the 7 people at my local post office. I needed to mail something of an awkward size overseas and not only did they have the correct bubble mailer for me, but they showed me all the pricing options to mail it. These guys rock. Definitely coming back here to ship all my stuff. read more

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Anna D.

11 years ago

Very quick service and such a friendly staff. I always come here to drop off stuff for UPS for delivery like chegg rental books or mail. Today I did the live scan and the girl that helped me was super friendly. No hassle and no wait. This is definitely the place you want to go to if you need fast service! read more

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Mark M.

7 years ago

Had an antique Radio chassis and speaker shipped from there to Florida. I received it safe and sound. Very well packed with a lot of Glass tubes and not one was busted. Just had to say Thanks.. read more

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Niko K.

743

5 years ago

It's rare to find such a fantastic customer service experience. I wish I could recall the name of the person attending to me, but his service went above and beyond. read more

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Local

Hello Niko and thank you for taking the time and reviewing your…

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K P.

8 years ago

The team here is extremely helpful & efficient with everything from ink-rolled fingerprinting to simple drop-offs and packaging. A+

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V D.

221

129

8 years ago

My sister and I have a mailbox account at this UPS store, and I use them regularly for shipping and occasional faxes (sending since we have no land line at home). Customer service is excellent; all staff are friendly, helpful and quick. We've been doing business here for several years and even though a new UPS store opened up nearer to our house, we're sticking with this one because of its great customer service. Only thing that can be improved is sometimes the busy parking lot can be a bit crazy during peak hours (lunch and after work). read more

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Nicole B.

Elite 18

231

128

11 years ago

This place runs like a fine tuned machine! Came in around 4:45 pm for Live Scan and passport photos and was out of there in under 10 mins. There was so much going on, people dropping off, UPS picking up, someone faxing documents and the staff is just, go-go-go! Very impressed! read more

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Linda T.

Elite 16

127

407

13 years ago

I was rushing during my lunch break to get a document notarized.The notary was fast and efficient. :)

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Melody K.

13 years ago

I need to give this place a 5! My fax/printer/email was down so I came here to fax over documents to our other office. The guy who helped me PATIENTLY faxed over 40+ slowwww pages. I was there for maybe an hour or more, but the guy who helped me certainly did his job. read more

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Rizoy B.

14 years ago

These three guys are great! Helpful,reliable and pure class! I enjoy doing business with them....

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Jae C.

7 years ago

As a small business I have to say, this UPS store is very incompetent or are thieves. I dropped off a DHL package on 4/25, since they are a DHL drop-off location, but my package was never picked up by DHL. I called DHL and they told me that they did not have any pickups at that location for 4/25 or 4/26. I returned to the store and they lied to my face that DHL came on 4/25. I asked to see if they have any records of DHL coming and they say since they are a UPS store they don't keep any records for DHL, of course. They also told me that when DHL comes they scan all the packages they are taking, and when I asked her then why does my package still show up as not picked up she changes her story to say sometimes they don't scan at the store and just take all the packages. WHAT?! This is not how a business should be run! Especially a shipping business. How could they have zero record of pickups? Now I have an upset customer and have to reship their order costing me money and time. Terrible service and we will never trust this place with a package again! read more

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AJ J.

111

10 years ago

Don't know if this is all UPS stores, but they won't let me use my account number here. The girl behind the counter claimed no UPS stores take the UPS account number...Crappy service, and it smells weird in there. Wish they'd said something before I wasted 15 minutes filling out a bunch of forms for my packages. Not coming back here. Maybe my FedEx number is a better way to go. read more

Business owner information

Local

I am sorry you had a bad experience in our store. UPS Stores…

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Anna H.

Elite 22

710

4959

10 years ago

Came here to get fingerprints and other docs and Phillip is the man! Extremely kind and knowledgable.

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Simone T.

Elite 19

232

611

1576

10 years ago

Looking for a UPS store on the way home and found this one on Yelp, did not even know there was one this close to me. They are located right off the 91 freeway in the same plaza as M and M soul food. There was plenty of parking and I was helped as soon as I walked in. Very friendly, fast, and convenient, I will be returning here when in need of their services. And they also offer notary, live scan, and passport photos. read more

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Todd G.

Elite 21

539

326

368

11 years ago

Fast, friendly and efficient service. Going to a UPS store or any kind of shipping vendor isn't exactly my favorite experience. Oddly enough, I left here with a smile on my face. Thanks, guys! read more

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Jasmine N.

106

11 years ago

I came in for a Live Scan and it took maybe less than 10 minutes. It was really quick, especially with so many people going in and out. Super friendly and helpful staff. They know what they're doing! read more

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Eric C.

10 years ago

Standard UPS. They smiled upon receiving my package for delivery. They were quick. I mean what else is there really? read more

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Jon F.

12 years ago

Here to get a life scan so I can volunteer at church. Put it off for a long time but finally took the time to get it done!

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Pamelia W.

11 years ago

Just left the UPS Store where Brandie assisted my husband and I with some documents that needed to be notarized. She was very friendly fast and made this a painless process. We were literally in and out in less than 10 minutes! read more

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Aaron B.

9 years ago

Great customer service with extremely personable reps. I'll definitely go to this location again for shipping my packages.

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More info about The UPS Store

335 E Albertoni St
Ste 200
Carson, CA 90746
Directions
(310) 217-1214
Call Now
Visit Website
https://locations.theupsstore.com/ca/carson/335-e-albertoni-st

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Does The UPS Store take credit cards?

Yes, The UPS Store takes credit cards.

From the Business

Specialties

The UPS Store #5824 in Carson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1/4 Mile West Of Intersection Of Albertoni & Avalon.

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Review Highlights - The UPS Store

“Came in around 4:45 pm for Live Scan and passport photos and was out of there in under 10 mins.”

Mentioned in 7 reviews

Read more highlights

Mailbox Outlet

(21 reviews)

Saw another review that mentioned they're under new ownership so I popped in to ship off a few…read morepackages out of state and J&J are so friendly and helpful. They're fast and it's rarely so crowded that I have to wait for more than a few minutes. Way better than going wait in those 45min+ post office lines. Their mail boxes are competitively priced so I'll prob switch over since it's more convenient than my current one. Plus, they're reliable and easy to work with so itll make one errand feel like less of a chore. Parking is free in the plaza which makes it really easy to get in and out. The only downside is they have all of these cute bags there! I want all of the cat and dog ones lol Also found out they do passport photos here and it includes two physical copies and a digital version.

The new managers are kind and helpful. Shipping rates are comparable to UPS and USPS, and there…read morewasn't a line when I went in. I prefer supporting family-owned local businesses and will definitely use them for holiday shipping needs. They also had a nice selection of shipping/office supplies and cute bags for sale when I sent in. When my mailbox account at another location expires next year, I will move my mailbox to this location which is closer to home and work. This has been very helpful for me since going back into the office so that I can avoid porch pirates stealing my packages at home. The owner Jennifer is very friendly & sweet.

The UPS Store

(62 reviews)

They were able to print a label from my email and deliver my package with ease…read more That's it. A short and simple transaction that went smoothly.

I'm so glad this UPS store popped up! It's so convenient to get in and out of and there's plenty of…read moreparking. They're located in the shopping center right behind T-Mobile and right next to Harbor City Modern Dentistry. The staff is always kind and inviting. Every single time I've gone in there, they greet you as soon as you walk in the door. I really appreciate the friendliness, which is why anytime I need to send a package, I come over here. They cater to a lot of your shipping needs. They will package for you if you don't have a box, and they also have notary services available.

Express Shipping & Postal

(45 reviews)

THE place to go to manage all your personal shipping needs…read more This is the second year in dealing with Rondal/Manager and his assistant. You will not find a nicer, get it done right, person for the shipping or receiving of you personal items. Their patience and recommendation in explaining the best process to choose is a welcome event. After two years of observation, the wife and I stop to advise any and all who read these reports to allow Rondal your trust in shipping and receiving.

I absolutely recommend this place! The staff is incredibly kind and super helpful. You'll really…read morefeel taken care of here!

The UPS Store

(166 reviews)

I go to this location all the time. The service is always top notch and the team there always have…read morea smile on. I have my packages and Amazon returns completed here. Today, something different, I had to complete my first Live Scan. Kamyra was amazing and made the process seamless. She has great customer service. Truly appreciate the professionalism and positive attitude, it made a big difference in my experience.

Seriously tell me this location isn't THE BEST postal service store you've ever been to, I dare…read moreyou. I came in, SO MANY times to just get samples of my invites and despite being so annoying they've helped me every time and did so with so much patience. They're extremely relaxed and I don't feel an uptight or stressed out energy when returning items from Amazon or asking for anything that might sound silly, which is a big plus considering how busy they get-- and I appreciate it! While everyone in this location has helped me out multiple times, two of them did leave me with their names being Martin & Angel. Amazing staff overall! Thank you guys for all you do!

The UPS Store

(149 reviews)

This is my go to UPS Store in this area. The staff are always friendly, helpful, and provide…read moreexcellent custmer service. Lines during the day are relatively short during off season. There are always two people at the register and there's a self service machine. Oh and they will take your Amazon refund, no shipping bag required from what Ive experienced. Normally you can find a parking spot as it shares its lot with a few other restaurants. But during busy season (end of the year) and after 5 pm it could be more difficult.

When in today just for a drop off of return for UPS. Had a few people in line less than a 5 minute…read morewait Two employees work in the counter went pretty quickly. Everything went well Would go again if I were in the area and needed to drop off at UPS.

Postmaster Plus

(45 reviews)

I've been a box holder and customer since the early '90s and love the services provided. The owner…read moreand his family are lovely people.

Amazing service. Quick, efficient and local. I've been going here for years for all of my copy,…read moreprinting and faxing needs. The owner is such a kind businessman.

US Mail Plus

(39 reviews)

This is my favorite mail shop. You can get all your mail needs done here and customer service is…read moreexceptional. They treat you well, and they are all very professional and trustworthy. Prices are good and it's located in a good spot. This is the best mail shop in town imo.

Searched for places that did Live Scan digital fingerprinting and found this location to be highly…read morerated. The lady helping me explained the process and then proceeded to start. It was done quickly but also carefully which I appreciated. The price for the service was very fair as other places were charging as much as double comparatively. Also, US Mail Plus offer other services like passport photos, notary as well as drop off for UPS, USPS, FedEx and others all in one location which saves time.

Pit Stop Packaging

(29 reviews)

Pricing is insane $105 to ship 19 lbs of Christmas gifts to…read moreMinnesota Went to a real FedEx down the street It was only $57 So unless you like paying double, go to a real FedEx.

One of the most convenient local shops for packages and printing inside Gardena and I would…read morerecommend it

PostalAnnex

(81 reviews)

Sherman Oaks

Best and kindest service! I'm doing all my business here now…read more I hate going to the post office. They offer all services

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Torrance Postal And Shipping Center

(42 reviews)

I needed a notary on the weekend and was lucky to find this spot in Gardena. The owner was fast,…read moreprofessional, and super friendly. No wait, way easier than the banks (which were closed), and his price was comparable to UPS. Quick, simple transaction--highly recommend if you need something notarized without the hassle.

Jon is a super star I needed copies and priority mail and…read morehe made happen in minutes of closing. I had about 30 copies and he was multi tasking between customers! He is awesome!

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Kara J.

200

5 years ago

Everyone is very professional services provided is quick it's never a long line I really appreciate their quality service

Michelle W.

4 years ago

The staff here is efficient, kind, and knowledgeable. There's not much more I'd be looking for.

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