Several times i have dropped 5-6 shirts with clear laundry (cold wash) instructions and the attendant has decided to tag a shirt dry cleaning instead. This has happened when identical shirts are in the same order to laundry. I have pointed it out twice and asked for cold wash which is less than half the dry cleaning cost. Today i pointed it out again alter paying another 15$ for one shirt that should be 5. Check your order carefully and look at specific pricing each time.... So strange as its really poor customer service and no help to remedy the problem even though fault was admitted read more

For months I was wondering where I would alter my wedding dress. I had recently moved back in the Twin Cities so I wasn't super familiar with tailors in the area and each recommendation was either out of my price range or required booking months in advance. I was especially nervous because I had gone out of state to purchase my gown, so I wanted to make sure it was taken care of. I had used Shanti in the past to tailor my bridesmaid dresses, so thought to go to her again. She did such a fantastic job. She is a pro and knew exactly what to do with the bustle and where to take in material. I so appreciate her attention to detail and how quickly she worked. I'd recommend her to ANY bride!!! read more

Edie and staff were great! They were able to get me in last minute to get pants hemmed prior to a wedding. Highly recommend their services!

If I could give this company a -100 I would they ruin clothes they stain them they say they're going to call you they don't they say you were going to return your clothes in a certain timeframe they don't their customer service is horrible every time you go over to them and you complain about something they say a manager will call you and the manager never does I've had five pieces of high-end clothing ruined by this company and they have nothing to say about it I would not recommend this company to anybody find anybody else rather than Pilgrim Cleaners!! read more

If you need your laundry the next day, skip this place. Twice I've been burnt on the next day cleaning and their response was less than concerned and could care less. They also lost my wedding shirt and did absolutely nothing about it. They said it was lost and not sure how they can help. Never got a call back, any sort of compensation or even a simple apology. Worst company service I've experienced in awhile and it mostly came from management. read more

What a total rip off $9 per dry cleaning item - stay away from this insanely expensive dry cleaner Outrageous!!!!! 25 for 3 items / one was laundered 1 golf shirt, a blazer and a sweater read more

This was my first time using Pilgrim Dry Cleaners. I dropped off my jacket and when I came back to pick it up, the employee who helped me didn't seem interested at all in talking to me, which was easy to let go considering she could have been having a bad day. I gave them a coupon to apply to my order and the employee asked another employee (possibly a manager) if the coupon was applicable at which point that employee laughed at me and said I had to give them the coupon when I drop off my item (even though payment takes place upon pickup), They didn't allow me to use the coupon, so I paid and left. Not the worst experience, but the practice of presenting coupons upon drop-off to me suggests that if you use a coupon they will treat your item differently or not do as thorough of a job. Again, this is my first time using their service, so i'm not in any position to make assumptions about, but it's just a perception. What's worst is that when I went home and inspected my jacket, it wasn't completely clean. I don't think i'll be taking my business there again. read more

Deloris does a great job at the Maple Grove location. She and her team work very hard and they are always very nice and attentive when i come in. You can even get alterations at the store! Thank you for always doing a great job! read more

Pilgrim does an excellent job on my shirts and dry cleaning - all while being very courteous & efficient. Doris and crew at the Maple Grove location are awesome! read more

Terrible service and extremely overpriced. The manager Doris would not honor a coupon and was very rude. I paid $17.69 for one dress. I will never return here. read more

Extremely over priced. Misquoted and the service is horrible. Very rude people. Girl with the red hair who smacked on her candy the whole time and never once looked at me kept huffing and puffing when I tried to get a detailed explanation for the charges I had questions about. There were no other customers in the store and she acted like I was inconveniencing her life. Isn't that your job? Why work there if you don't want to help people. I will be taking my business elsewhere. I sell vintage clothing for a living and want someone who wants my business to service me and my needs. You just lost a ton of money. I have a very big following in my line of work and thousands of clothes that need washing before I sell them. YOUR LOSS! And side note: the fact that you're a small business and can't even get someone to give you more than a one star rating speaks volumes about how your business is being run. And it does the city of Maple Grove a disservice. read more

I made the mistake of not asking prices ahead of time and assumed prices would be comparable to the other dry cleaners in the area. They don't have a price list on their website or in the store so it seems like they just charge whatever they feel like. My order cost double what it would have had I taken it to the place across the street. I pointed this out to the employee and she told me "we do a better job, they ruin items" However, I had to sign a waiver for one of my items, basically giving them permission in advance to ruin it, I guess she thinks that is better?? They also supposedly offer free same day service and free delivery, but for some reason I didn't receive this service, even though I paid $90 to have 8 basic items dry cleaned. It is obvious this business has the attitude of "let's squeeze every dollar we can out of our customers" I amazed how terrible this experience was. read more

TOTAL RIP-OFF, STAY AWAY...I had never used this dry cleaner before but it was convenient to my work. Dropped off a pair of pants for cleaning, and inquired about repairing the clasp on the waist-band. The nice young girl, asked the manager the price, I was told $6.50 for the repair, seemed reasonable, so I told them to repair the pants. When I went to pick them up, the price that they charged me was $13.50. When I inquired about the different amount, the manager, said "that's the price that the tailor charged", and basically said ...TOUGH! I have left three messages with their corporate office, and NEVER have received a call back...each time I called, some guy runs offense, telling me that there is no manager/owner available, or that the only person I need to talk to is not there. LOUSY CUSTOMER SERVICE...will never go there again... read more