I purchased a Living Social deal, and called the company...unprofessional. A cell phone with no greeting. Not even a professional greeting. How do I know who I am calling? I then proceeded to call again, spoke with a woman who was impolite and told me to send a text. I sent a text, she asked if I had a promotion or needed an estimate. Once I told her that I have a Living Social deal, the communication line just dropped. Since then, I was trying to get an appointment and kept getting the run around with potential dates, but no confirmed date/time. I decided to tell the person who I was texting that I'm canceling if I cannot get a date/time. Magically, I get a response saying the phone was left in the car (yeah right). I told the woman, I cancelled my Living Social deal and to take care. Note to company: if people are paying their money for services, be professional. Quality and service is important in any business. read more

When I first moved to Alexandria, I was looking for a one-two time a month housecleaning service and I found Pilar's Cleaning ad in the laundry room. For my one bedroom, two cat apartment, I was charged $75 for a once a month service and I was very happy with the quality. I would schedule a visit and within two days, Pilar would come by and it was ALWAYS the same procedure. The keys AND check would be left in my mailbox and when she arrived, she would give her license in exchange for the key and take the check. I never had any problems. Until this past cleaning. I scheduled my once a month and did the same thing - keys and check in mailbox. They usually used my vacuum cleaner in my apartment and the larger of the two was not working properly. There was something stuck in the roller that morning and since I did NOT have time to fix it at that moment, I left a note that read, "Something is wrong with the vacuum suction. Can you check? Otherwise, use the second, smaller vacuum." When I came back home that nite, the vacuum was gone and with my usual good experience, I assumed maybe it had been taken to get fixed. I thought, "Wow, what service. I'll be sure to add in a special thank you in the next cleaning check." A few days later, I received a text from Pilar claiming that I did not pay her staff. She had a emergency in her "home country" and she was not able to clean my apartment personally and instead, sent her other employees. I always assumed she had employees but I was surprised that they were able to get the keys, YET did not "receive" the check, which was WITH the keys. I told Pilar that I was on a work trip but I would check when I returned. I also asked her about the vacuum and she said her employee told her the vacuum was broken and in the trash. I was upset - I never said to throw away the vacuum and told her this but she didn't seem to care about anything other than her $75. She claimed that they got the keys by giving the front desk their license and got their license back but without the check. She blamed the front desk. I then said she would need to reimburse me for the vacuum cleaner and then suddenly, she said that she had the vacuum cleaner and they were going to fix it. I was confused. I asked her why she lied about the vacuum being in the trash and then suddenly, she has the vacuum and she came up with a story that she immediately called her employee and that's when she found out the vacuum was fine and she would get it back. She continued to ask me for the next two days, despite my traveling for work and when I finally did return, I asked all the front desk staff here in the building and no one knew what she was talking about - they always follow the same procedure with my keys and check. Pilar continued to blame the front desk - again, first saying they were never given the check to then the story that the girl was new and didn't know anything. She started telling me that I didn't understand the emergency she had, completely missing the point that the check was written and left for her employees who claimed never to have received it. She then decided to "hold my vacuum for ransom" and would not give it back until I paid her. I told her that for canceling the check, I was charged $35 and she would need to reimburse me for that, as well. That's when she started to get even more unreasonable, accusing me of lying and not paying for services rendered (not her word, of course). She would keep the vacuum, not pay the cancellation fee, and then told me I caused too many problems when every month, I not only paid her but gave her a huge cash bonus in the beginning. Her story changed all the time from no check to new front desk staff. When I told her I was sick of this back and forth and her verbal abuse AND threats, she said she wanted cash. After all this, I was still going to pay her and she demands cash? I told her no, I wanted record of payment and yet, she again asked for my keys to drop off the vacuum. Really? Trust her after this? Her husband stopped by on a holiday and brought my vacuum and it was so clean, it looked. Although he was apologetic, when I told him I don't trust her employees, he said, "we don't either" and proceeded to explain that the employee claimed that the note on the vacuum said to throw away so she decided to take it and clean it and keep it for herself. He claimed they fired her and Pilar wanted me to giver her another chance. It's one thing that I can't or supposedly, they can't trust their other staff but she actually accused me of not paying and then blamed everyone else, harassing me and stealing from me. I don't want anything to do with her or her services. STAY AWAY FROM PILAR'S CLEANING IF YOU VALUE YOUR HOME, GOODS, VALUABLES....and PEACE OF MIND. read more

Pilar is great when you initially start with her. But if you become a regular it is down the hill from there. She will not do a thorough job and sometimes she will just send her girls who would barely understand English or do their job properly. Highly disappointed. Plus she creates new websites/profiles all the time so it's hard to track her. Beware. read more

The cleaning ladies were ok, however when it comes to the owner beware!! Once she got my number she wouldn't stop spamming me with sms! When I wouldn't answer she would come back and send messages like "hello, hello" pushing me to answerWhen I cancelled the service she became extremely bully and she started harassing me sending out messages with insults and threats!! Do not do business with this company, you're just putting yourself in danger! There is plenty of other companies in the area with professionals who would do the job better and for the same money!! This company is not going to respect you as a customer once you want to cancel the service!! read more

We have a two bedroom, two bath apartment. We just moved into it a month ago. This was a model apartment and the property agent said that this was never lived in before. There was not a lot of cleaning needed. I wanted to provide some feedback about our cleaning experience. After the cleaners left, we noticed that there are pink spots on the carpet. It was a lot in the master bedroom and some in the living room. We are confident that these spots were not present prior to the cleaning visit. It was almost as if someone stepped on something pink and walked on the carpet with it.We had to spend quite some time cleaning this in the bedroom However these are not completely gone. There are some in the living room as well. We did not expect to clean up after calling in a "professional" cleaning crew. There were also markings on a window in the second bedroom. read more

I won't be using them again; areas were missed and items went missing (Christmas ornaments broken)

By far the worst cleaning service in the DMV. Stay far away from this company. Hired them for a move-out deep cleaning of a residential property that was already cleaned. We also checked 2 of their references who gave glowing references which is part of the deception. We gave them access to a vacant property and we received no calls saying they arrived or they were finished. A later inspection of the property showed not one thing we asked to be cleaned was addressed. In addition they caused property damage to several brand new windows and window treatment. After asking the owner about it, the owner denied it while laughing and saying we still owed her money for the service they clearly didn't perform. I have before and after pictures for anyone who is interested. Believe their other reviews on Yelp. Not what you see on Google Reviews. ABSOLUTE CROOKS.. STAY AWAY!! read more

I love them! They do an awesome job every month, and are always on time. They are very polite and it is a pleasure doing business with them. The price is extremely fair. I highly recommend using their services. read more

Very bad attitude...she came 1 1/2 hrs late & than rolling her eyes if my son tell her how to pack dishes.. we're very disappointed with the service..We paid her one hrs $$ & ask her to leave read more

Pilar has been cleaning our apartment for months now she is affordable and does a great job. No one can make a bed or shine a floor like she does. I have a toddler and it can be overwhelming trying to keep the place clean. I am always impressed and relieved after she is done. read more

I gave Pilar's cleaning a three star but if it wasn't for the actual cleaners I'd give it a one. I have been shopping around for cleaners for my home so i figured I'd try on Groupon first to see how i liked the services before contracting someone for regular cleanings. The first time i got a Groupon for two hours. Scheduling the cleaning was a bit of a pain but we made it through. The cleaners showed up and only stayed for 45 min and cleaned only half of my house. When i asked The owner what the deal was she said that the two hr cleaning only covers 45 min of work because she sent two ladies. Ok, fine, maybe a misunderstanding as Groupon said nothing of the sort but the cleaning was well enough so i figured I'd purchase the four hour one and see how they cleaned my entire house before making an official decision. Upon trying to schedule the second cleaning Pilar(or whoever answers the phone) told me I'd have to provide trash bags and paper towels or give her an extra 10 dollars for them to provide. I asked "why did i have to provide these things this time while purchasing a larger Groupon when last time you never said anything about that?" She quickly resorted to " i don't have to deal with you and Groupon, i have real costumers so bye".... i was confused. I said I've already purchased my Groupon and am just trying to understand what has changed in the three weeks since my last cleaning" and she continued on about how Groupon doesn't pay her much and she doesn't have to deal with me. It is my understanding that companies choose whether or not they want to have groupons for their business so the lack of professionalism and the attitude through me off. I did use my Groupon as it was already paid for and gave her the extra 10 dollars but i will NOT EVER use her service or recommend her to anyone ever. I hope the ladies that work for her are treated better than her potential customers. read more

Pilar and her team provide great service and get the job done. I have been using her for years and find that her service provides good value. Time is money and, unless you are a professional cleaner, you should give her a call. read more

I called them in short notice and they did an outstanding job! Will definitely use them again, very professional and courteous . I would highly recommend them . read more

I made an appointment weeks in advance. Day of the appointment came no call. I called her and she said she could come in an hour. That would be an hour and a half past the time she was originally supposed to be here. The whole conversation was the woman yelling at me because I was interrupting the current house she was cleaning. Needless to say I won't be using these services. read more

I've been using Pilar's Cleaning at a condo in DC about once a month for over a year now, always great service. Pilar and her team always show up with a smile and do a fantastic job cleaning, the kitchen, living room, bathroom, bedrooms, etc. She even offers discounts for referrals and the occasional refrigerator cleanse! I would recommend, and I have to some neighbors who also use Pilar's Cleaning now. read more

I have been using Pilar's Cleaning Service exclusively since I bought my new home in February 2012. She and her team are very professional and do a fantastic job. My house looks and smells wonderful when they are done. I highly recommend this company read more

Highly recommend Pilar's team! I got into a bind with visitors coming and too much to do to prep the house so I needed a cleaning service - and quick. I contacted Pilar and she was out within 12 hours. She and her helper did such a terrific job that I paid her more than she asked and asked her to return next month. read more

I came upon them on Cleanify and I was so pleased with their services! They did a move-out cleaning when I left my old apartment and everything was spotless. Definitely recommended & I plan to use them in the future! read more

We've been using Pilar's Cleaning for about 5 months now. Pilar and her team are professional, efficient, and flexible. They come every two weeks and perform a standard set of cleaning services in addition to changing the bedding with fresh sheets, emptying the dishwasher, hand cleaning items in the sink, and other services as requested. Pilar is very receptive to feedback and works to leave your house the way you want it when she's done. She charges a fair price for services. I would (and have) recommend Pilar's Cleaning to friends. read more

I used Pilar when I lived in DC and was satisfied. Came on a recommendation and I would also recommend.

This was a horrible horrible experience. I hired her for a "deep spring cleaning." After her team arrived more than 2 hours late, they "cleaned" my home in 2 hours. I had trouble contacting Pilar as she was in her "home country." However, she contacted me to ask for more money???? I had already agreed to pay more for the fridge and the oven. When they left I still had dirt on my cabinets, under my couch, under the rugs, baseboards were not touched, cobwebs and a few dust bunnies. When I tried to discuss with Pilar, she rudely hung of the phone and will only text. She wanted to come back to my house 13 days later to inspect. 13 days later??????????? She does not know the difference between deep cleaning and a regular job. Her workers were polite but not detail oriented. She does not stand behind her work nor her quoted price. Be very careful of her dishonest way of running her business. read more