Follow-Up Review: 3046 Overdraft & Seaside Vacations BLUF:…read moreDespite documenting multiple safety and maintenance failures at 3046 Overdraft and submitting photographic evidence, Seaside Vacations management has failed to respond. The property's condition is misrepresented in marketing materials, and the lack of customer service is unacceptable for a premium rental. ________________________________________ Management Failure & Lack of Professionalism I am writing this follow-up because I am appalled by the total lack of customer service from Seaside Vacations. Following a negative stay and the subsequent submission of photos documenting the property's degraded condition, I expected a standard professional acknowledgment or an attempt at resolution. Instead, my concerns have been met with silence. As a retired military member currently working in maintenance planning and scheduling for the military, the lack of attention to detail and upkeep at this property is glaringly obvious. Ignoring a dissatisfied guest who has provided documented proof of negligence is a blatant disregard for guest satisfaction. ________________________________________ Documented Property Issues The following table summarizes the specific maintenance and safety concerns encountered during the stay, which contradict the property's online listing: Category Description of Issue Exterior/Parking Bushes are overgrown into the parking area; loose nails were found scattered in the driveway. Hot Tub Scum buildup on walls; broken lift; cover underside is peeling and falling into the water. Safety & Security Sliding glass door latch is broken; maintenance failed to fix it, leaving the home unable to lock. Plumbing Upstairs master shower leaks onto the floor, creating a significant slipping hazard. Privacy Multiple bathrooms were missing blinds; maintenance failed to install them despite requests. Amenities Volleyball net is unusable; grill area was left dirty; pool hose left out as a tripping hazard. Supplies Property failed to provide a basic starter kit as advertised. ________________________________________ Final Assessment The misleading marketing and absent management at Seaside Vacations achieved the exact opposite of the "under-promise and over-deliver" business standard. I will not be returning to this location, and I will be sharing these documented issues with my network of friends and family who frequently visit the Outer Banks. Save your money and book elsewhere with a company that values its guests and maintains its properties.

I rented a home for a week. Arrived the house was not thoroughly cleaned, went to wipe up some…read morewater on the floor and the papertowel was black. We reported the TV was not working on day 2 but the repairman didn't show up until day 5. We had a pool on the property which worked great until day 4 when the pump stopped working. They said it was serviced prior to our arrival. The response from the company was an offer of a $100 voucher if we stay with them again....so stupid!

"Atlantic Realty of the Outer Banks was fantastic to work with. The home was clean, comfortable,…read moreand exactly as advertised -- perfect for hosting our event. We booked the OBX Celebrations event team, and they were incredible. Chef Samuel prepared an amazing meal, our coordinator kept everything running smoothly, and photographer Brandon captured beautiful photos. Between Atlantic Realty's great home and OBX Celebrations' all‑star team, the entire experience was effortless and unforgettable." -Thank you, Karmen and Dav

We rented this property a year ago when it was with Vacasa 9639D E Nansemond Street Nags Head NC…read more 27959, and it was amazing, older but price was right (just over 4K) The management changed this year after we had our reservation through Vacasa and we searched and found the home again with Atlantic Realty. We ended up paying an extra 1k to rent it. When we arrived there was a tip envelope on the counter saying the home had been cleaned and inspected but clearly it wasn't because there was items from the prior tenants stored all around the home and it was dirty. Extra beds on the patio, baby gates out front by the outside shower, someone's underwear, socks and bra in the drawers, moldy shower curtain, dirt under the beds. We called housekeeping number on the envelope but there was no answer. When we finally did get ahold of someone they came and picked up the items outside. For more than 5k for the week I expected better not worse. We loved this place last year when we stayed here but we are already planning our next home and going back to Vacasa.

A Stark Contrast to Their Own Promises !!…read more My parents rented this property for our long-awaited family reunion -- 14 of us, including relatives who flew in from Hawaii. We were excited to spend the week together in what looked like a beautiful and spacious home, but the experience was unfortunately full of red flags -- from safety concerns to management's dismissive response. Serious Safety & Cleanliness Concerns: * The deck had multiple exposed nails, which caused injuries -- including a cut foot. * The pool gate slammed shut with extreme force. It actually struck my young niece, leaving her hurt and shaken. * The outdoor bathroom was dirty and unusable from the start. * There were visible roaches in the home when we arrived. * The outdoor shower, which was advertised as a feature, was filthy and completely unusable. Disruptive Conditions That Weren't Disclosed: * Construction was happening on both sides of the house all week, bringing loud noise and disruption every day. * We were never informed about this in advance, even though the reservation had been made months prior. Unacceptable Response from Management: When we shared these issues, the president of the management company responded with zero accountability. Rather than showing any concern, he told us we should've reported safety hazards like protruding nails during our vacation. After we left, their technician confirmed that eight nails needed to be repaired -- validating our concerns. Instead of offering any resolution, the president accused us of "extortion tactics," which was insulting and unprofessional considering the legitimate issues we raised. A Stark Contrast to Their Own Promises: What made it even more frustrating is how the company promotes itself. Their website claims: "Experience the Shoreline Difference and see why we are rated #1 in Guest Satisfaction! As our guest, you are our family and will be treated to the best in hospitality!" That was far from our experience. We were treated more like an inconvenience than "family," and safety clearly wasn't a priority. Bottom Line: For over $6,500, we expected a safe, clean, and welcoming environment. What we got was a property with hazards, misrepresented amenities, and a management team unwilling to take responsibility. I would not recommend this rental -- or this company -- to anyone looking for a reliable or professional vacation experience.

My wife and I are Beach House Owners that after 20 years with another Rental Company on the Outer…read moreBanks switched to ShorelineOBX because of their family owned size of 75 homes and the high standard of decor and cleanliness that they demand of their owners. We have found that smaller is better on so many levels from attention to cleaning to maintenance details. Deep cleaning occurred on a high level with ShorelineOBX and mandatory winter maintenance protocol was followed to prevent issues from occurring with the Beach House during the rental season.

The Salty Quacker, Duck NC Excellent facility, short walk…read moreto beach and/or shopping. Plenty of room. Well decorated, kitchen great selection of pots pans dishes. Everything you need to get your vacation started out on the right foot. Will definitely visit again and again

Beautiful view and very clean. Owners quickly got back when I had a question. Great location with…read morebeautiful walking paths and close to the beach. The kitchen has everything you could possibly need. We will be returning.

Everything went well so much towels you could last a long time with and always clean as a returning…read morecustomer this company is worth the stay! WILL COME AGAIN

Absolutely horrible customer service. Do not use this company. Advertised as ocean front, the beach…read morein front of the house is closed. We were never notified. No refund given. This is our view from Dolphin Lookout. We should have read these reviews before booking as it appears that this company has deceived similar renters in the past.

Vacation rental for a week in South Nags Head. The unit owner locked the thermostat down so it…read morecould not be adjusted below 72 degrees. We were not told of this restriction nor was it in the rental agreement. Outer Banks Blue offered up box fans as a resolution. Heat rises and at night 72 was pretty miserable, The manager refused to speak to us, we had to deal with a go between In the office. It took 3 calls to get the owner to allow a lower temperature at night and even then if you touched the thermostat to raise it even a degree it locked you out. The dryer in the house must be 25 years old and a lot ad of beach towels took 3 hours to dry. Called maintenance and their resolution was to tell us to do smaller loads. Just not very renter oriented. If you're an owner they're probably fine.

This review is for 'Coastin Corolla' vacation rental. Reviews are not added to the Vrbo site so I'm…read moreadding it here. Location was okay, beach access was not handicap accessible fyi. Sectional needs replaced, it's in poor shape. Cabinet doors hanging off henges need fixed. Light bulbs out. AC was out so we got window units for bedrooms. That helped us sleep but the rest of the house was 85 degrees. Pool was to be heated and we only got about 1.5 days of heat before we had to call them out a total of 2x. A lot of money to heat pool and not get a full week of it. Police were called out 3x to nearby houses. People walked the street all hours of the night. A bag of rocks was thrown over our privacy fence one evening. We wouldn't stay here again.

This was our first time renting with Southern Shores, after renting with another company for 18…read moreyears. I wasn't sure what to expect regarding cleanliness and the rental property being in good condition. What a pleasant surprise, all exceeded our expectations. Staff was friendly, knowledgeable and quick to answer my questions after checking in. We will definitely be renting with them again! Linda & Gary Woodruff Stokesdale, NC

Southern Shores is a 4 . . . Jus' Ducky is a zero!…read more Southern Shores, and in particular, Lori Payne did the best they could to manage and, when possible, mitigate the issues with our rental house. Some issues should have been identified by the cleaning staff before our arrival, however. I do NOT recommend Jus' Ducky (12 Ocean Blvd) as a rental property. This house is not in any condition to be rented. The owner made minor updates to two bathrooms this year, but they have significantly bigger issues with AC, insulation, deck, furniture, etc. from many years of owner neglect and lack of investment/maintenance. Several service members also made unsolicited comments that the house was in poor shape, shouldn't have been rented, thought we might be moved to another house, etc. Chelsea (Southern Shores maintenance), and the teams at R. A. Hoy and KICZ were responsive, polite, and knowledgeable. When we were several hours into a loss of all electricity with no AC and no food (we kept delaying our restaurant reservation to celebrate a 45-year wedding anniversary--eventually we ended up with all restaurants closed and we still weren't any closer to a remedy), one of the guys from Hoy invited us to come to his home to get a bite to eat and a break from the heat--we declined, but appreciated his offer--very kind). The owner refused to take ANY responsibility for the many hours/days of our vacation spent dealing with maintenance, the electric company, HVAC and related issues. Ultimately, Southern Shores stepped up and provided a small financial remedy which we greatly appreciate. Although I will never rent this house again, I will certainly rent from Southern Shores in the future!

I rented Guilford in Kill Devil Hills specifically because the photos on the listing showed it was…read moredirect open oceanfront from the house to the beach. There are 8 photos showing wide open access to the beach in front of the home, side of the house , and looking down the beach from the deck of the house, the description also reads: " When you're ready to hit the beach, just walk out your back door and you're there ! " Imagine our surprise and disappointment when arriving to discover there is a 6 ft high dune in front of the house right up to the back deck and steps. One must walk under the house and use a public access path to get on the beach and walk down to get in front of the house. This is very misleading and dishonest to people that wish to rent a beach house with direct access. Considering the price of the rental is very high compared to other OBX rentals we have enjoyed in past years, in my opinion, due to the subpar decor , dated furnishings , worn out carpet in the bedrooms, and only 2 baths to five bedrooms, the only reason I chose to rent the home was the beach access directly from the back deck of the house. In fact, the lead photo for this property is a photo of a wide open expanse of the beach leading from the deck. The manager I spoke with was very defensive although he did agree some of the photos were misleading, but kept arguing some of the photos shows the dune. There is one sunset photo that shows a portion of a dune with a shot of the beach, which isn't clear if that's even in front of the house, since the other 8 photos shows no dune. One could surmise that one photo is a photo of the beach area. When pressed on why the photos have not been updated to show the dune obscuring direct access , he ended the conversation. I don't recommend this rental property or rental company.

Port O'Call III unit 537-B. I initially booked this home based on the close to 5 star reviews it…read morehad. I wish I had noticed most of those reviews were from years ago! From the moment I and my family arrived at this house, we had one problem after another! First this home is very old and in need of serious upgrades! Upon arrival we noticed a very strong urine odor, and musty/mildew smell. So we went out and bought some air fresheners. I contacted Sun reality and they did send someone out the the next day to spray a deodorizer, and they also put in a de-humidifier. The house was also dirty and sandy, and the carpets and furniture have stains on them. By day 3 we noticed the smell returning, and noticed a widow open in a loft about 20 feet off the ground and Sunbelt had to send someone out to close that. But that might explain why the home had serious temperature fluctuations and outside noise coming in. But why was that window open in the first place, maybe to mask the smells? The home is very "musky" with mold and mildew growing on the inside of the shower curtains too. Paint is also peeling and coming off the walls of this house. An even bigger issue is the sub flooring coming up on the bottom level of the house, with strips of flooring popping up everywhere, so we had to wear shoes to avoid stubbing our toes and cutting the bottom of my feet on loose flooring, Again, sunbelt came out but just used tape to try and push the flooring down. Needless to say the flooring popped back up again the next day, and so he had to throw blankets over top the flooring to avoid injuries to our feet. And when it came to the hot tub, and was very dirty and sandy, and a film on top of the water that looked gross. It also kept flashing "filter change 5 days overdue" which told me it not been cleaned nor serviced before our arrival. And the light above the hot tub was burnt out, but they did have an old string of Christmas lights around the hot tub, so I assumed that was meant to provide light, but when I plugged them in I got a very nice shock/electrical jolt! And we also had an ant issue in this home too! This was supposed to be a nice 7 day vacation, but we ended up leaving 2 days early because of all the issues. I did ask to be reimbursed/partially refunded for all the problems we had, but that request was ignored. I understand having some problems/issues with vacation properties, but not all the issues we had above!

Great location. Everything else is a no. Checked in to find the ac not working, called the realty…read morecompany and they said if the window units were in the bedrooms (they were in 4/6 bedrooms) that a maintenance ticket had already been entered-asked for additional units and they never came. Old towels from previous renters left outside on patio. Linens left on beds-one of the mattress pads had blood and sand on it. Bugs and spiders all over the downstairs. One of the bedrooms downstairs has a ceiling that's caving in. Can't plug more than one thing in the kitchen or it trips the breaker.