I have only used them once based on a friend's recommendation. The staff is super friendly and helpful. Their work seems pretty solid

Very disappointing experience with this cleaners. I was told my blankets would be ready in four days, but five days later they couldn't even locate them. I was going out of town and was promised that they would be ready before I left or delivered to my home at no charge. A week and a half later, I had to call for an update, and although they eventually found my belongings, the manager was rude and took no accountability. When I asked how they planned to compensate or accommodate me, I was told they would do nothing. He also refused to honor the promised free delivery and said I would have to pay. Mistakes happen, but the lack of accountability and poor customer service were unacceptable. I would not recommend this business. read more

Ten years. Over $20,000 spent. And this is how they treat me. They shrank my brand-new Amiri, Moncler, and other designer pieces. On top of that, they shrank my parents' clothes too. This place is careless and incompetent, plain and simple. And their response? Pathetic. No accountability, no replacement. Their big "fix" was to try stretching out luxury clothes they destroyed, as if that undoes the damage. When I asked for even a credit after a decade of loyalty, they flat out refused. Let that sink in. A customer who's spent over $20K asks for a credit after they ruin brand-new designer clothes, and they say no. That tells you exactly how little they care about the people keeping them in business. If they'll do this to a 10-year customer, they'll do it to you. Your clothes are not safe here. Save yourself the money and the headache and go literally anywhere else. read more

Pico Cleaners is a HUGE operation. I took a delicate lacy crochet'd dress in to be hemmed. Other cleaners and alterations places had said they couldn't do the job because it was too difficult. Pico Cleaners did the job, did it well, and did it quickly at a fair price. I'm very impressed and will use them again for alterations or dry cleaning. read more

Pico Cleaners - Hemmed dress - Dry Cleaning Near Me - Los Angeles, California

This place is honestly so great! I bring my clothes here all the time and get them back 100% of the time satisfactory. Highly recommend.

I'd give ZERO stars if possible...terrible customer service after messing up a brand new item I'd purchased and brought to the the tailor. No remuneration offered, disrespectful owner with attitude...and my family HAD used this cleaner for years. NEVER again. read more

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They permanently affixed labels with the account's last name in each article of clothing. In some cases it's impossible to hide and in some cases itchy and they're absolutely impossible to remove without leaving residue by their own admission. This was not discussed ahead of time. The damage to the clothes my family work clothes is breathtaking as we have a lot of dry clean only office wear. read more

I can honestly say this was the worst customer service experience I have ever had. From the moment I walked in, it was clear that the staff didn't care about their customers at all. I had high expectations based on the reviews I read, but clearly, those glowing stars are either fake or from people who don't know what good service looks like. They claim to iron clothes, but judging by what I received, it's obvious they don't. My items looked worse than if I had done them myself--wrinkled, uneven, and clearly rushed with no attention to detail. I can't fathom how they even operate with such laziness and lack of care. I will never return, and I genuinely warn anyone reading this to stay far away. Save your money and your time--this place is a nightmare, and the one-star reviews are not nearly enough to describe how awful it is. read more

I have been going to Pico Cleaners for years, and they always do a great job. The service is great, and they always get it done on time.

About a year ago I started coming here. I wasn't thrilled with the nearby dry cleaner that I had five to for the past five years. They weren't exactly horrible bud a few things that turned me off. A few times the dry cleaned items had a musty or chemical odor. They lost a few items but always compensated me. I received a few coupons in the mail from Lico Cleaners and thought I'd try them out. At first it was a trial situation. But now I won't go anywhere else. ALL the employees are super nice., attentive and genuinely look like they enjoy working there. The manager (Robert) always greets me with a smile and makes us very accommodating with specific requests. I usually leave in a better mood than when I arrived. They have NEVER lost a garment nor made me wait a few days to locate one. The quality of the work is exceptional. They let me use coupons on all of my visits (not just the first time). Also. I've noticed that when talking with fellow customers they also rave about Pico Cleaners. They apparently feel the same as me. While I've never had anything altered it appears they do a sígnica y business with alterations. I'll try them one day for that. I don't like this place ...I LOVE it!! read more

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This used to be my favorite dry cleaner 10-12 years ago, back when I lived in West L.A. They also altered a ball gown for me around that time, so quite naturally when I needed new outfits altered for some big events I have coming up, it was a no-brainer for me to bring them here. I deeply regret that. I no longer live on the West side but in the South Bay, so based on my previous trust, I made the drive expecting the same level of service I got a decade ago. Unfortunately, that was a mistake and I should have checked the recent reviews first. MAKING MY OUTFIT WORSE THAN WHEN I BROUGHT IT IN The worst is the apparent stain at the bottom of my brand new WHITE pantsuit that I brought to them for altering. As you can see from the "before" photos, there is no stain anywhere. If there had been a stain when I brought it, I would have asked them to remove it. But when I picked it up and tried it on at home, I saw that ugly brown liquid drip there. Like somebody was drinking soda or coffee while altering my pants and caught it mid-spill. Why did they not mention this? Did they even try to get it off? Or were they counting on me doing exactly what I did-- not noticing until I was gone. Now I have to take it to a separate cleaner and pray they can get it out of this beautiful jumpsuit I've never worn. I tried calling Pico Cleaners one time and no answer. I won't bother again since I'm not driving back out there, and I would never trust them at this point. ALTERATIONS ARE SO-SO I brought about 3 pants jumpsuits and one feathered dress here to be shortened and taken in. The shortening and sizing down went fine, but I can tell that all they did for the hem on pants that were too long was cut it with scissors. It's obvious from the uneven cut. I could have done that. HAPHAZARD JOB FOR AN UNREASONABLE PRICE But the feathers on the dress needed to be sewn down (they kept flopping out), and the ladies were skeptical of whether it could be done but they took the job. Charge was $85 for them to sew a single thread over the feathers (I could have done that). The thread came out the first time I wore it, and I will have to sew them back down again myself. This place has taken a real dive since I left West L.A. I do not recommend. read more

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Customer service from Itzi absolutely bad!! I asked if I can get my pants for tomorrow and she said No we don't do service next day! If we do. You won't get your discount.. I said I have done that before she replied we don't have enough people working Omg if employees are not happy change jobs. We come to bring business and we get this kind of service! I took my cloths somewhere else. read more

Robert was so kind and considerate, he worked so early to make sure the dress I gave him was perfect before the wedding I was going to! I would 10/10 recommend pico cleaners again. And I will be coming back! Thank you Robert :) read more

I took a suit and a dress shirt there to be dry cleaned and I was desperate as I needed it back as soon as possible and definitely before the next day and had been understandably turned away. However when I walked in, everyone seemed to be smiling and in good spirits, and the owner was incredibly responsive to any questions and went out of his way to help me and told me to come pick up my items tomorrow early. Two hours later, I found them texting me that the order was complete, and I went to pick it up and it was very well done. read more

Worse service ever!!! Never delivered timely Never picked up on time No customer service read more

Bad service, they don't deliver the clothes on time, and send wrong clothes! Bad customer service!

Best downtown dry cleaner. Hands-down great service. They do everything including carpet and upholstery with pick up available. Just call and ask they have been essential events like Grammys Emmys and many other red carpet events. They are the go to for fast quick service, many local cleaning services use their facility and outsource to this large company. It is still family run Sherman. The owner is a wonderful man and deserves your business business. The hard-working people here will make you happy. read more

I have been going to pico cleaners for years Their service used to be great Recently I haven't had any good experience with them They keep ruining my clothes They put an ink looking stain on my brand new sweaters when I asked them about it they told me it was grease from my car what the hell They took my shirt and send it to a lab to be examined so they can figure out where the stain came from after 3 months of waiting I was told that the stain was ink What the fuck They ruined two of favorite sweaters just accept the fact that ruined these sweaters and reimburse me that's all you had to do and apologize they also broke all the buttons on my husbands dress shirt I will never come back here My friend also had the same looking stain on her evening dress That was totally ruined When she had it dry cleaned there Oh ya that was is ink too Last Time I was there they gave me someone else's sweater read more

Pico Cleaners - Dry Cleaning Near Me - Los Angeles, California

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LOVE coming to this cleaners. I feel like the process should be quick and easy when doing something like this. And that's exactly how its been. Also Brandon has provided excellent customer service and honestly the reason why I come here. My experience is easy and pleasant and I am very satisfied with services. My things are always in top notch condition. I highly recommend coming here. read more

I've used them several times because of the proximity to our house. Our clothes were cleaned well the first couple of times -- it was never anything complicated, just some men's shirts, silk blouses and work trousers. A few months ago I brought in a couch cushion cover to be cleaned after we found a stain. The stain was successfully removed but when I brought it home, I realized the color was several shades lighter than the rest of the cushions. What used to be an off-white/beige became white! The worst part is that it was also shrunken so we couldn't get it to fit back onto the cushion. I now have to contact the furniture company to replace the cushion cover. I've had the other covers from the same couch dry cleaned at other places and they turned out just fine, so this issue is specific to Pico Cleaners. We decided moving forward that we would only bring in our clothes (no more upholstery) to be cleaned but after the last load of clothes we brought here, we won't be returning. They are not upfront about pricing and so you never know exactly what you are paying for each piece. I brought in 13 items and didn't realize that they had "rejected" 5 items for damage. I wish they had communicated this to me when I picked up the clothes. I left thinking that I had all 13 items cleaned and did not appreciate being surprised when I pulled out something to wear only to realize then that it was never cleaned! I'm also quite confused about why 2 of the 5 items were "rejected". I couldn't even find the damage on them after careful inspection. I took those clothes to another dry cleaner, and they were successfully cleaned without any mention of issues. It's honestly puzzling. read more

My family and I have been coming here for years. I will say it can be a hit or miss with cleaning but if you give specific instructions they follow through for each item. It's always busy so you may have to wait. Parking is easy since they have their own lot and meters. read more

The service has fallen off. They've lost a very important article of clothing and can't seem to give me the time of day to try and find it. I've been told numerous times that they were going to check the security footage and call me and then...nothing. Most recently I brought a suit in to be pressed...(just pressed because it has just been cleaned and I didn't want to clean it again so soon). I was very specific about just needing it pressed and when I went it I pick up I was being charged for a full dry cleaning. The manager is always too busy to deal with anything. Time to find somewhere new I guess. read more

Pico cleaners has ruined a few of my nice work shirts and blazers. The buttons always come back loose, color faded on the buttons and zippers or my tops have holes in them. Additionally they're known for losing items from time to time. read more

We have been using Pico for 5 months now and couldn't be happier. Everyone who works there is super friendly, the service is swift and exceptional. The other day we tried their alteration services for the first time - we had them fix a rip in a pair of jeans and the execution was so great by the time we picked it up we had forgotten where the rip was. Dry cleaning, alteration and laundry services are too notch! read more

Best cleaners in LA county.. professional, reliable, and they always go over and beyond to make a customer happy. Great prices, quick turn around, and impeccable customer service. Thank you! read more

Fast efficient friendly service! Reasonable pricing with Eco-friendly facility. Truly a gem in cleaning service. And it's close to home. Can't beat that! Have been coming here since the early 90's, so yes, that is quite a while. Their plant is on the premises and this helps provide fast, accurate, and reliable service. Add kindness and courtesy and you have Pico Cleaners. Any industry can have a problem or issue at times. However, it is the way they handle your inconvenience what I find amazing. Attentive and excellent customer satisfaction has been my experience always. Tailoring on site is also available (for those silly times when sleeves get caught in your drink) making it a pleasurable one-stop ordeal when necessary. Parking you ask? Available parking on their lot. Also abundant street parking but be aware of the .25¢ meter. Also an easy outside drop-off if you're in a real hurry! Great cleaning, tailoring, next-day service available (rush job) with a quick smile. Can't ask for more! Try them out and check for yourself =) read more

Pico Cleaners - Large in house facility - Dry Cleaning Near Me - Los Angeles, California

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My restaurant has dry cleaning provided to us by this Cleaners. I worked at the restaurant for four months. And that time I have called them several times wondering where my shirts were. They usually show up two days after I call. But about two months ago, they lost my suit and a shirt. After months and months, they do not want to replace my suit. They do not want to give me the money for a new suit and the suit was less than a year old. I have spent hours looking for receipts. I spent hours on the phone trying to get compensated. Absolutely the most unprofessional group of people I've ever been accounted with. read more

I have to say I trust Pico Cleaners with my life! I had a dress that my dad bought for me for a very special occasion. It has very high sentimental value to me, and when I stored it, I didn't think about the sun damage that would cause the fabric to change. Over three years, a light yellow stain, conquer the entire front of the dress. Pico Cleaners, Robert, especially, helped me and truly brought my dress back to life. He said he had done it with black silk before, but red silk he took it upon himself to try and fix it, and he did just that!!!!!! PICO CLEANERS THANK YOU! read more

I only went to this shop because they're closer to where I live, but I won't be returning anytime soon. On Wednesday I brought in my Ikea "futon" cover (it's not a futon, really, but more like a small convertible bed) for laundering. They said they have it ready on Saturday. How about today? No, they'd likely have to run it through twice. How much? $30. See ya. So I drove the extra distance to Our Beautiful Laundrette at Crescent Heights and Beverly. (Visit my Our Beautiful Laundrette review.) read more

Let me just start by saying the owner of this dry cleaners is such a great human being and really cares about his customers! I had a last min wedding to attend on a Sunday and needed same day cleaning on my evening gown, he got it done 2 hours earlier than expected and pressed another "just in case" dress in 5 mins as I was in a huge hurry. He went above and beyond and he also walked the dresses to my car himself so they don't drag on the floor and placed them properly so they don't get wrinkled. Plus he didn't charge an alarm and leg for same day. Trust me you want to go here for all your clothes! Thank you so much Robert, you're amazing!! read more

Very bad service awful customer service, it's been almost a week havnt got my stuffs, they saying is in process. We're asked to return my stuffs but still haven't get my stuffs back. Please find another cleaner read more

Here's why Pico Cleaners gets 5 stars: *They are good fast, easy and reliable dry cleaners. *They are friendly and professional. * They have good prices. * They have delivery and drop off options! *The clothes are ready on-time or ahead of schedule. * They try to be as eco-friendly as possible ( although I think there's room for improvement here specifically the plastic covers- I just don't need em, they go straight in the trash) I have been coming to Pico cleaners for 5 years and I'm only 27! I discovered them on my way to pick up challah for a friend's Shabbat dinner at the Jewish bakery nearby. As Pico Cleaners is conveniently located, I now go almost every week. I felt compelled to write a review after a staff member handed me $20 cash. The money was found in a pocket of my pants upon cleaning and then returned to me when I picked up. Trustworthiness is BIG in my book and because of this, I will be referring them to all my friends in LA. read more

Pico Cleaners - The drop off area at pick cleaners - Dry Cleaning Near Me - Los Angeles, California

Great cleaning at great value with their coupons. Staff is always helpful and professional.

These folks are AMAZING!!! It was a God-send finding them. I had a problem with a spot on my white suit and unfortunately tried fix. Needless to say I made it way way worse. I had few options after that mistake so I started calling around. The cleaners in the neighborhood recommended Pico so I called. They mentioned that they had Same Day service, but I'd missed the cut if. Well after a quick huddle the took the suit and in hours it was brand new!!! I want to thank Serigio for all his efforts; Marina is a genius for offerings a solution; but Jacob is a savvy businessman. No wonder a competitor is recommending him. I see why! When ever in Los Angeles if you need cleaning services use Pico cleaners read more

Pico Cleaners - My saviors!!! - Dry Cleaning Near Me - Los Angeles, California

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Absolutely the BEST dry cleaners in LA! Every piece of clothing comes back looking and feeling BRAND NEW!!!! Best best best!!

Jacob cleaned my real skinned zebra splatter paint carpet. I went to 5 different places before I could find someone who said they thought that they had the skill to be able to take on my Carpet. I was turned down by so many places, and Jacob made me feel so relieved, I was so extremely happy. During COVID I opened a dog sitting service and unfortunately, the rug became every dogs favorite pee pad. He washed the rug entirely, the smell is completely gone. This is a prized rug, as not only is it real, but it is art, with splatter paint of gold and pink which is the running theme in my living room. I based my entire living room color scheme over this rug, and I know it sounds so stupid, but he saved my living room interior decorations. None of it would have made sense without this piece. Jacob is a pleasure. I cannot recommend him enough. Best, Caroline Burt read more

I think PICO CLEANERS is a TERRIBLE DRY CLEANERS!! I do NOT recommend coming to PICO CLEANERS . I have been coming here for years but I will not come anymore after my past experience. The quality of this place has really gone down. The owner Jacob is rude!! Here is my experience I dropped off my husband's dress shirt and the gentleman recommended we do dry cleaning. When I came to pick it up I checked the dress shirt and noticed there was a light stain on it. The employee took it to back to spot clean it. After they cleaned it there was a huge yellow stain on it from the chemicals they used to clean it. The employee asked if I can come back to pick it up at a later date. I PAID approximately $7 for dry cleaning and left. Came back a few days later, I check the shirt and there is a larger yellow stain. It ridiculous that they do not care to check their work. I asked for the manager and the Owner Jacob comes and was very rude and says to me what do you want me to do about it??? It's fine your husband can still wear it. I explained to him my experience and he didn't care and just walked away. If a owner treats his clients like this then you should not do business with him. read more

We have linen curtains from the shade store. The shade store recommended Pico Cleaners, and they did a nice job. They come to your home, remove curtains, and then put them back on the track when they deliver them clean. Our curtains are remote operated, so I was worried the track or motor could be damaged. Also, the curtains have complicated pleating, which I thought wouldn't look good afterwards. But no, Guillermo was a pro. I recommend Pico cleaners for your nice shade store curtains. read more

This cleaner had 2 suits and 2 shirts dry cleaned in 2 days. They were efficient and the suits were cleaned very well. I know there are mixed reviews, but we had great customer service and were in and out of the cleaners quickly. The prices are on the higher end of average coming in at just better than $33 with 20% off coupon. In our experience, they have been well worth returning to for the quality and service! read more

Pico Cleaners' driver was exiting the Westfield, Century City Mall parking lot, turning eastbound on Santa Monica Boulevard today around 12:30 PM. He inched dangerously forward as I changed lanes. I glared and mouthed, "Don't even think about it!!!" We met at the red light at Century Park East and made eye contact. He mouthed, well an, expletive deleted then turned right. OK, I got road rage but this guy is in a company van! Still four stars for the store but a one, zero if possible, for the "ambassador" delivery guy. Not only bad driving but a horrible 'tude, enough to make me take my delicates with a washboard to the river... read more