Had a little hiccup with one of my orders, they went the extra mile to make it right. Solid customer service.

In my back pocket neighborhood walkable resources are: grocery stores, a new pharmacy, the bank(s) AND Sterling Cleaners because they're environmentally sound and can do stuff, repair stuff I'd surely mess up. Most recent drop off was the regular-learned-the-hard-way-not-to-wash clothing items and hubby's fave à la Mr. Rodger's cardigan. Stretched out button holes, it had become incapable of keeping him snug, cozy. $8 per to tighten them = snug, cozy. I truly would have messed up this repair. ALL items cleaned with care, packaged appropriately ready to be worn this coming fall/winter. Short term drop-off/pick-up parking at entrance off of Westwood Boulevard and Holman Avenue. We usually walk to Sterling Cleaners for drop-off but pick-up via our car(s). Made the mistake at pick-up by parking in an employee only zone. Fortunately, thanks to efficient staff, I was only in an employee's space for mere minutes. Whew! Check-in on Yelp but there's no longer a discount along with it. When I mentioned this we were given a 25% off neighborhood courtesy. Sterling Cleaners now prefers a Google review but I'm gonna stick with Yelp. read more

WHAT A RIP OFF! 2 polo shirts and nice sweats - $75.82 They were "kind enough" to give me a discount - $60.66 Sorry - I Not Back! read more

Can't say enough about this Cleaners. They're the best. The staff is great quality they give out is excellence. I am personally very happy.

Friendly, easy to get in and out at reasonable prices. Quality service, great overall experience

BEWARE WITH VINTAGE OR WELL LOVED ITEMS! ZERO COMMUNICATION! I took my late mother's high school blazer here. I was worried that it was too old and delicate to be cleaned - so they said they would HAND clean it and be very careful. My return slip said to come back a few days later, but it was not ready. I was told to come in the next day... it was not ready. I waited a few days and called, I was told it was not ready and the Manager would call me with an ETA. The manager did not call. I waited another week and called again, only to be told there were some issues, but rest assured I would be contacted when it was ready. A month after its original pick-up date, I went down there because I was worried no one would call me. They gave me what was pictured below. Completely and utterly ruined. They DID NOT hand wash this. They put it in the machine. The fabric feels hard and fried. I knew there was a risk they could damage the garment when I dropped it off, but never did I think it would be like this. What disappoints me the most is not the jacket being ruined, but the LACK of professionalism. Sterlings never contacted me to inform me of what happened. I called numerous times to understand what went wrong, and it's like they almost wanted me to forget I brought something to them. If they owned up to ruining it, called me as soon as it happened, and provided a sincere apology - I would not be leaving a poor review. read more

Sterling Cleaners - No call that it was ruined, no call when it would be ready... felt like they wanted me to forget I dropped it off. - Sewing & Alterations Near Me - Los Angeles, California

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I have to give credit where credit is due... I just started using Sterling cleaners, they are very professional. Friendly staff and they did good job removing a stain on my shirt. read more

If you think that lovely "floral" scent on your dry cleaned clothes is something they've added to make it smell nice, well, no. More likely, they threw your stuff in with someone else's clothing that was reeking of whatever perfume they wear, and the smell transferred to your items, because the fluid wasn't changed often enough. We had switched to another dry cleaner because of this recurring issue at Sterling, driving twice as far to drop things off, but it was a huge relief. Sadly, my guy recently *forgot* that we'd switched dry cleaners and brought a big batch of clothes to Sterling again, and... his clothes now smell like he went on a date with my Aunt Bessie. read more

I can not believe their prices, ridiculous I took in a cotton dress I bought for $60 and they wanted to charge me $27 to clean it A cotton skirt $23 ARE THESE PEOPLE CRAZY????? Talk about taking advantage of people read more

"Seamless" handoff and pickup for my dry cleaning, based on phone number. My items were clean and soft on time, for an affordable price. Was greeted with professionalism each time. Grateful to have this business near work read more

Sterling Cleaners SHRUNK some of my clothes. And lost some items as well. I do not recommend this place

Absolutely not basically it's a robbery 5 small T shirt dry cleaning $65.00 + 20 % for folding It's outrageous I never ever go back there read more

Asked for a standard dry clean for a plain green silk dress. They gave me a 48 hour turn around time and was able to hold it for a few days as I was out of town. However, when I picked up the dress, I noticed there were black marks on the back. The material also isn't as smooth as before and the price is higher than other dry cleaners. Would try a different place next time. read more

Decided to give this place another try after a bad past experience. They promised a wedding dress would be ready in 2 weeks. I came a week after the promised date and it still wasn't ready. I came back a few days later to find that there were still oxidation stains on the dress. Thankfully I checked the whole dress myself because clearly they weren't gonna tell me anything. Huge waste of time. Again, this place was so unapologetic, defensive and doesn't do good work. I know it's tempting because their hours are great, but you will lose in the end due to bad service. read more

I picked up my clothes from Sterling Cleaners today and was helped by Robert, who had such a warm and positive attitude. He was kind, attentive, and made the experience genuinely pleasant. Great customer service like his deserves to be recognized - thank you, Robert! read more

I went there to get my bag cleaned before a trip, I gave them 2 weeks to clean this piece from what the attendant stated it would take. When I came to pick up the bag, it was in the same condition I left it. The attendant tried to argue and stated that the bag had been cleaned but it needs to be painted on the leather, but the sections of fabric are still dirty, which doesn't make sense painting leather and dirty fabric are totally opposite. I truly never will come back to this dry cleaner again. read more

Sterling Cleaners - Sewing & Alterations Near Me - Los Angeles, California

This was the worst dry cleaning experience I've ever had. The stain on my clothing was not removed at all, and when I brought it up, the front desk staff was extremely rude and dismissive. There was no apology or effort to make things right. I will never be coming back and do not recommend this place to anyone. read more

They lost my jacket. Spoke to the manager and said he'll call me back for an update....i kept calling and no answer , never got a refund , on top of that they're expensive RUN RUN RUN ...go someplace else POOR CUSTOMER SERVICE !!! read more

Relatively great price for what you're getting. Very professional and accommodating. Brought in 2 pairs of dress pants, 3 coats and 3 button downs. All came out perfect and well kept read more

Been coming here for years for cleaning and alterations. Omar is always a great help. Would always recommend

I have been going to Sterling Cleaners for 5 (+) years. They have cleaned and steamed a variety of clothes for me: large down jackets, delicate knit wear, fancy dresses, and every day business attire. Their staff is friendly and professional. Clothes are ready on time. Thank you Naivi for reminding me that there is a 10% discount on Yelp! read more

Sterling is reliable clean super friendly staff and they do an amazing job with dry cleaning and alterations. I've had a few pieces I was sure wouldn't get cleaned and they did their magic. I am a loyal customer and will continue to be for years to come. read more

Great staff and excellent service and always are effective. Everyone is always nice. read more

Gem! The staff and service is impeccable! They are always happy to see you and take whatever action necessary to make sure you are a happy and satisfied customer. I dropped off my purse to be cleaned. When I first went to pick it up, the owner or manager, said he didn't like the outcome and asked to take another detailed run at cleaning. When I went back to pick it up, the owner/manager brought it out and said now he was happy with results. He was right! It's like brand! read more

Sterling Cleaners - Purse - Sewing & Alterations Near Me - Los Angeles, California

Service is great here especially staff like Donovan who go above and beyond! They are timely and professional.

Big NO on this place. Their tailor is incredibly rude. Do not spend your money here. Terrible service. I brought in a pair of brand new slacks (with tags still on them) to be hemmed. He was like, "You must get it dry cleaned first. There is too much fur on it." Admittedly there was maybe 5 pieces of dog fur on it, nothing terrible. Nothing a brief shake or brush with your hand couldn't rectify. I was like, "It's okay, I'll just brush it off." But he refused to do the alteration unless I paid for dry cleaning on top of the alteration. "Or take it home and wash it, then bring it back," he said. Which is absurd for a brand new garment! So I shook the slacks to dislodge whatever was on it, and he was like, "No no no don't do that in here. Take it away." Uhhhh...? I would maybe (maybe) understand if his work area was pristine, but it was filthy! He was just like, "No, I cannot work like this." Like he was Daniel Day Lewis from Phantom Thread or something. Anyway, total scam to get you to pay for more dry cleaning (which is inconsistent in quality at best). Don't go to them. They suck. Oh, and beware of the positive reviews of this place. They give you a discount (off their outrageously high prices) if you leave them a 5 star review and show it to them. So those good reviews have been purchased. I was a long time customer here. Put up with the high prices because they're near where I live. But man, I am NOT coming back. All because of their tailor. What a jerk. read more

I've been using Sterling Cleaners since 2016 and can honestly say they are professional reliable and have never disappointed. Enrique has been tailoring my clothes for seven years and works with precision accuracy and has always had my clothes ready on time. I believe they have a phenomenal price point compared to what's around in the area and I highly recommend this dry cleaner. read more

Please stay away for this establishment, not only because of the very high prices and absolutely unreliable job they'll do with your clothes (my shirts came back many time from dry cleaning with the same stains they had in the first place), but also because of their terrible customer service. Last time that I finally decided to point out the poor job they have made one of their clerks had such a bad and aggressive attitude that I decided to leave and never come back. Please bring your money elsewhere to more professional and courteous people. read more

Sterling Cleaners - Stains still on shirt after a pretty pricy dry cleaning. - Sewing & Alterations Near Me - Los Angeles, California

With a 24-hr dry cleaning turnaround service and tailors on-site for alterations this place is a no-brainer for us locals. So glad we have an option like this nearby. read more

They do nothing. They just iron and it's called dry cleaning! The problem with collars and cuffs remains. Either these people are very stupid and don't understand what a truly clean item is, or they just make complete fools out of their clients. They iron and that's it!!! Be happy!!!Take it. read more

Worth every penny. Great service, great quality. Literally the only dry cleaner I go to in Los Angeles

I have been coming to Sterling for a long time. They have generally been reliable with just one or two lapses over 15 years. While they are on the pricey side, they do have same/next day service. read more

We only go to one dry cleaners and have done so for years, and it's Sterling for a reason. Omar is incredibly helpful, knowledgeable, and quick to get our clothes back. While they aren't the cheapest, you definitely get what you pay for in terms of high quality treatment. read more

I don't often need a dry cleaning service, so not a lot to compare off of here. But the location is convenient for me, and they have space to park / pull over for a quick pick up. Staff was very kind during both drop off/pick up- I walked in right behind another customer both times, and a 2nd staff member came out of the back to assist me instead of making me wait. It's the little things, you know? Dry cleaning was quick and done well. Seemed a little expensive, but I could just be unfamiliar with going rates across the city. I had one sweater, one blazer, and one pair of pants and they charged $15/ea. There is a 20% discount for checking in via Yelp so that saved me a few bucks. read more

This team is great quality, professional, responsive, and never any issues. They are a perfect solution for the whole family and we are happy to give them our business. Recommended based on my experience. read more

Been coming here for years. Great service and always on time! Very nice and helpful staff.

Good quality dry cleaner in West Los Angeles. Friendly staff members and they did a great job getting our clothes cleaned quickly.

This place is great. The staff are professional and friendly, and the service is quick. I dropped clothes off on a Tuesday afternoon, and was able to pick them up by Thursday at 5. Price is on par with other nice dry cleaners I've used in the past, and for the convenience and service, I felt the price was very reasonable. They also gave me a $10 discount because my total was over $120, so that was great too. I'll definitely be going back. read more

Thank you for the timeliness and kindness. Good customer service is hard to come by nowadays. Appreciate you, Stephanie!

Found this dry cleaner/tailor after moving down the street. I have taken items there for both cleaning and alterations and I've been very happy with the results. Nice people / prompt service! read more