I don't normally leave reviews, but this place was so good that I just had to! I went in to have some alterations done on a pair of jeans and a blouse, and Hamlet was absolutely amazing. They were able to take the vision I had and execute it perfectly! The customer service was also top-tier. They even delivered my items to me when I wasn't able to pick them up, which I really appreciated. From the quality of the alterations to the attention to detail and overall service, I couldn't have asked for a better experience. I'll definitely be going back for future alterations. 11/10 service. read more

I wish I had before and after fit pics because what they were able to do is borderline miraculous! I came with a very cheap shirt I got from Ross but loved it so much I just knew I needed to find a way for it to fit me. Finally, I took it in, tried it on and explained the issue. They explained that it would be $65 to alter and confirmed that's what I wanted since the cost of the shirt was so low. I confirmed and the work was done so quickly and expertly- the results absolutely blew my mind! I next took two pair of pants which needed the waists taken in and they were so perfectly done. And fast! So fast that when I went to pick up I had to double check that I had remembered the conversation correctly the first time.. thought I was losing it! I have more suits to bring when I have the time and they they deliver all that I've been hearing for years. I felt comfortable and in the best hands. Thank you!! read more

I go here for alterations and clothing repair or dry cleaning. They always do a great job!

My alterations were done well and the turnaround time was quick! Would definitely go back.

I have been going to these guys now for 3 years. They're the best! They take care of you and make you feel like family. Hamlet is the king of this castle and he is just awesome. Great guy who cares deeply about his customers. David and Carla also are amazing people to be greeted by. Always smiling, they value their customers and the services are honestly well priced and they're fast. Good value and the service requested is exactly what you get! read more

Went in for the first time the owner was super nice. Told me the pants be done in four or five days. They were done in 2 they fit perfect we'll come back highly recommend. read more

The level of integrity, knowledge and service the staff at Hillhurst Cleaners exemplify makes me look forward to every visit! I've come with them with a variety of requests over the years and they have exceeded my expectations at a fair price. Thank you for all you guys do! I recommend to anyone. read more

Fabulous service, speed, and attention to detail. Hamlet was extremely responsive and lovely.

Update: I'm not going to go back and forth with you, but I will say this: your account of the events that took place is intentionally inflammatory and factually incorrect, including the comments you made about what my partner said and what was communicated to him. Attached is the receipt for the button I paid for, along with photos of a new missing button and the damaged fabric. Please note, I have no reason to lie or make false claims just for the sake of it. Sadly, it's clear what kind of business you're running. Rather than showing concern for a customer's experience in your store, your immediate reaction is to attack the customer instead. Your response only reinforces how you treat some customers, and it appears this is not the first time you've behaved this way toward someone. We do not wish to patronize an establishment that lies, fabricates events, and responds to valid concerns with hostility. Your manager and the other employee were hostile, dismissive, and displayed antagonistic behavior. Lastly, I asked for the manager's name and was denied. I also asked to speak with the owner and was again told no, it's odd that you now claim to have been present on June 27th. I will always speak up and stand by the truth. _________________________________________________________________________ Original Review: I had a deeply unsettling experience at this dry cleaner on June 27th that I feel compelled to share. I went back to this business to return a jacket I had already paid to have repaired because the button was never sewn on as promised. When I returned to address the issue, the manager questioned my honesty, insinuating that I was lying and even claimed that the pin used to hold the button wasn't theirs, despite it clearly being their pin. They took the jacket to fix it but returned it with now a new button missing, and there was now new damage to the fabric! Also, I noticed it was not even placed in a protective plastic cover. Not only was I treated with suspicion and hostility, but it was also clear there was no accountability for the mistake, and instead, I was met with dismissive and antagonistic behavior. What made the experience even more troubling was the dynamic in the store: the manager and his employee were openly rude and condescending to me, which was disheartening to experience. It's really sad because a lot of reviews on here state how much they like coming here, but that was not my experience. As a Black customer, It's hard to ignore how my presence was met with hostility and a complete lack of respect or basic courtesy. When I asked to speak with the owner to place a complaint, I was told no. No one should have to pay for a service, be accused of lying when they follow up, and then be met with hostility. read more

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I'm here to add to the praise - I'm so impressed with their customer service. Came in to get my wedding dress emergency altered with less than two days before our big day. Hamlet and his team did it SAME DAY. The relief I felt knowing I could trust them with such an important day. They did an incredible job and steamed my dress as well - no extra charge. They are so kind to everyone that walks in, I'm forever a customer. read more

Have been coming here for years for dry cleaning and also tailoring. Their work is excellent

Amazing!!!! Best alterations place I've ever been! When you're here. It feels like you're family :) they treat you so kindly. I had all my jeans altered here along with one of my sweaters. All designer clothing. So I put a lot of trust in them and they super seated my expectations! If I can give them 10 stars, I would. Thank you guys. read more

Hillhurst Cleaners - Sewing & Alterations Near Me - Los Angeles, California

Had my wedding dress altered by Hamlet and it's PERFECT!!! I'm not sure if Hamlet does the actual alterations or if he does the measurements or both, but I can tell you he's perfect, my dress is perfect and they are so fast and efficient!! Thank you, thank you, thank you Hamlet!!! read more

I've been a loyal customer of Hillhurst Cleaners for years, but after my recent experience, I can no longer recommend this business to anyone. I entrusted them with a $495 white shirt that I've only worn five times. After having it dry cleaned at Hillhurst as I always do, I received it back with black dots all over it and a hole that wasn't there before. (See Photos.) Naturally, I brought this issue to Hamlet, the owner. At first, he tried to claim the shirt was "worn out," which he said explained the hole. This was absurd--how could a shirt I've only worn five times be "worn out"? Plus, it didn't explain the black dots. After some discussion, Hamlet acknowledged the problem and promised to fix it. He said he'd remove the black dots, patch the hole so well that it would be unnoticeable, and return the shirt good as new. Weeks passed, and when I followed up, Hamlet informed me he couldn't remove the black dots. Instead, he offered me a $200 credit to his store. I explained that a $200 credit didn't come close to covering the value of the ruined shirt and asked for a replacement. That's when Hamlet refused, pointing to fine print on the back of their receipt that limits liability to 10 times the dry cleaning fee--in this case, a mere $50 for a $495 shirt. This experience has been incredibly disappointing. Hamlet's refusal to take full responsibility for his business's mistake shows a complete lack of care for his customers. If you value your clothing--whether for monetary or sentimental reasons--do yourself a favor and avoid Hillhurst Cleaners. read more

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Great customer service and professional. I have gotten several jeans hemmed and clothes dry cleaned. They do a great job. This place gets busy and it is worth the wait. read more

Hamlet and his entire team are exceptional! They can do anything in my eyes and I trust them fully with my dry cleaning and hemming :) I leave my garments with them with full trust and dont think twice about it. And they get it done in a very timely manner. You can tell Hamlet has passion and heart for what he does. I've never once came in and was not greeted by name from him and/or his employees. Even when they are busy (which I'm so happy they are always poppin off), I always feel like I'm being taken care of and seen. They all work so hard and deserve all 5 star reviews read more

I went back and had several items cleaned here. This was a completely redeeming experience. Thank you so much!

these guys suck. they charge for a cleaning up front, it's not done, they say they are sorry and will try again. they did nothing. only difference to my garment from prior to taking it in is its in a plastic bag and hanger. read more

The staff were so quick and friendly to help. It was my first time there to dry clean my wedding dresses, my husbands suits and shirts, and a couple other items. It was a one week turnaround due to the dress taking longer but it came back as white as when I first got it! The bottom of my dress was so dirty because I had an outdoor reception surrounded by dirt and wood chips, and Hillhurst cleaners did an amazing job! Prices are very fair, and I would absolutely come back again! read more

Owner is friendly, and just plain good, passionate business man who is making success! You can text their number on yelp page to inquire quotes, and will be a recipient of transparent business. I got my wedding dress cleaned at $100, and timeline/quality are significantly better than other cleaners in the neighborhood. 5/5 recommend:) read more

I just picked up a blazer that had a few food stains after a party. After picking it up, the stains were still there, intact like no one had touched it. It also seems like they ironed it with a flat iron and left shiny marks on it from the heat. I tried giving this place a try after reading the comments but definitely avoid it. read more

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Excellent alterations. Quick turnaround. Friendly and helpful customer service. Thank you!

Hillhurst Cleaners is our neighborhood cleaners that my husband and I have been going to for years. The staff there is always SO SO kind and they do an incredible job in a timely manner and at the best price. Not only do we get our regular dress clothes dry cleaned or altered with them, I even got my wedding dress altered and dry cleaned with them and trusted them fully -- and they did an incredible job. Thank you guys so much !! read more

They have literal magicians working in alterations. My son is a hockey goalie and has a big tournament and the team got him the wrong size jersey. I showed up on their doorstep at 8am with a reference jersey, some plain white jerseys they could use for fabric, and the two small jerseys and they turned it around lightning speed and it is BEAUTIFUL work. Price was absolutely reasonable and the people were so nice. I felt like they were in it with me- wanting my kid to have his jersey for his game! If I could give 100 stars I would. I can't recommend them more!!!! read more

Done in a quick and detailed manner. A bit pricey for a hem ($20/piece). But you do pay for quality. I will be coming back for dry cleaning too when needed read more

I rarely, if ever, write reviews. And I don't like to publicly drag a company, but I just took my white pants out of my closet for an event and I'm shocked. I brought these into Hillhurst a while back to have them cleaned. No stains or anything were present, just run of the mill cleaning after wearing to a prior event. They are COVERED in some kind of brown stains. Mind you, they were still in the plastic cover from the cleaner in addition to being in a suit bag. So nothing could have gotten on them since picking them up. Now, should I have checked them out when I picked them up? Probably. But I've been coming to hillhurst for cleaning for over 4 or 5 years now in addition to having them tailor several pieces for me. I was always satisfied. This is simply unacceptable and I'm heartbroken to have lost this pair of (custom made) pants in addition to needing to find a new cleaner now. read more

Amazing guys and quick service!! So very I found these guys as they did a great job on my slacks and a great and reasonable price! Happy I found a reliable and fast dry cleaning service within my budget read more

I dropped off a brand new pair of pants from Madewell to hem shorter keeping original hem (an extra cost). What I got was a shoddy stitch job (not original hem) with the old stitch lines showing. Also brought in a new dress that I had just bought and worn once. Nothing was wrong with it except a couple of small stains. Not only did they not get those stains out (I doubt they even dry cleaned it) but damaged the hem of the dress. It was badly frayed. read more

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Very professional, customer focused group. I've taken several pairs of pants in to be altered and they've done a great job and the prices are reasonable Very good folks, will continue bringing my clothing here read more

I'm not sure what criteria look for in a dry cleaner. I expect my clothes to come back clean in a relatively quick fashion, and that's what I got. Haven't tried their alteration service or anything else. Prices feel comparable to other folks around town. read more

When I moved back to Los Angeles 7 years ago (The Eastside, of course) the first thing that I had to find was an amazing dry cleaner. I went to about 5 or 6 spots in the area, but Hillhurst Cleaners won me over. Great prices, 100% reliable for over 7 years, and they also do walk-in tailoring. I've had shirts hemmed, jeans taken in, and they've always come out great. What really makes this store unique is the owner, Hamlet, is a genuinely nice guy who actually learns all of the names of his repeat customers, and takes great passion in his work and it shows. Such a great guy. Other perks, text notifications when your clothes are ready, and convenient parking on the side streets if the small lot is closed. I've never loved a dry cleaner until meeting Hamlet 7 years ago, and am loyal for life! read more

After circling the drain with numerous tailors, my wife and I have finally found the quality and professionalism we have been seeking. Style advice, efficiency and timeliness will be found here. Many thanks Hamlet. Michael and Lydia read more

I've been meaning to try Hillhurst Cleaners and let me tell you: I'm happy I did! My laundry (button ups, trousers and blazers) are all wonderfully cleaned and pressed/ironed, and look as if they came fresh out the store. The staff was friendly and professional and they were able to tell me when my laundry would be ready for pickup. That morning, I received a text reminding me (which I very much appreciated). If you were trying to find the review that would pull the trigger for you on this place, consider this that review. read more

If I had written this review several weeks ago, I would have joined the chorus of people raving about Hillhurst Cleaners. My initial experiences with this shop were great. Hamlet and his staff were friendly, and I liked that I would get text messages when my dry cleaning was ready. Overall, I was satisfied by their cleaning efforts. One time, I even brought back a shirt that still had some collar stains after they cleaned it, and they re-cleaned it at no charge without any pushback. However, my recent experience led to major disappointment. I had brought 4 shirts to be cleaned, and when I went to pick them up on a Saturday as scheduled, only 3 were ready. Hamlet explained that he needed more time to remove a stain, so I waited patiently to hear back when the 4th shirt's cleaning would be complete. After not hearing anything for 5 days, I reached out to Hamlet and learned that the shirt was ruined: the blue color was washed out, leaving a mostly white shirt with a brown stain. To his credit, Hamlet was apologetic and did offer money for the shirt. However, this experience has left me feeling quite mixed about this shop given the positive and negative experiences that I've had. read more

I've been looking for a great tailor in the area and i'm so glad I found Hillhurst Cleaners. Hamlet, the owner, has been super helpful and friendly every time I've gone in. He gives you a timeline and sends a text once the item is ready. I've been super happy with my items as well. Everyone I've seen come in seems to to be a longtime regular which is a great sign. There is a small parking lot in front that I've been able to use every time. Otherwise there is street parking around. read more

Came here for the first time this month to have my favorite suit dry cleaned. Professional, courteous, and good - the suit was cleaned by the date given, and I'm happy (and relieved, since the suit is so important to me) that my experience was as greta as it was. Would definitely recommend. read more

Great. Fantastic service. Communicative and thorough. A pleasure thank you!! Everything they altered looks great and fits perfectly.

I've been coming to Hamlet for over 3 years for all my dry cleaning needs. Once I found out he also does wedding gown cleaning and preservation I immediately took my dress in! He delivered and for a very reasonable price. I'd trust him with any of my articles of clothing- tremendous service, friendly staff. Thank you Hamlet and team! read more

Hillhurst Cleaners - My dress all cleaned and preserved in a beautiful box! Thank you! - Sewing & Alterations Near Me - Los Angeles, California

I am convinced by the 5 stars for Hillhurst Cleaners. They not only provide patient and excellent services, but also take care of my clothes better than I do. I brought one of my favorite pieces to the store today for tailoring. He immediately recognized the value (glad we have the same taste) but refused the job, because he didn't want to ruin my shirt. To me, it is much more important than having master skills, that he sees a shirt as more than a random piece of fabrics, understands the value empathetically and is willing to recognize the uncontrollable part of a job. From the way he handles my shirt, I see real confidence, responsibility and professionalism and I truly appreciate the effort. I strongly recommend Hillhurst Cleaners and will continue to let them handle my dry-cleaning and alternation needs read more

I had high hopes for this place but I picked my dress up today and am really disappointed. I had a bright silk dress which had a curry stain on it. The only advised me that it might be hard to remove which is fair enough but when I got it back today there's a clear water stain on one side- I could accept if it's sweat mark but it's not on the other side at all. The dress was also pressed strangely-it's bias cut and they ironed a seam where there is none. read more

Hillhurst Cleaners - Perspiration stains on " newly cleaned" dress. Dress was only worn once prior to this and stain are not on the other side - Sewing & Alterations Near Me - Los Angeles, California