They have no urgency to work on trucks that drivers are physically waiting for, I was very…read moreobservant the days they had me stranded, priority' are there lease trucks, and local companies, they don't bother service department, truck came in on a tow truck and they worked on it right away and out the door, i witnessed someone who called their company who called corporate and then they got in before me! Very frustrating, stay away from peterbuit! Reno.

These guys ripped me off. They lied to me saying my truck needed a starter along with some other…read morerepairs. I confronted them with it when I picked up my vehicle, The general manager said he would get back to me and did not. Instead the service manager called me a few hours later and agreed my old starter still worked and did not need to be changed. He asked me to take my truck back to them so they could reinstall the old part- if it even was my part (I picked up the truck a week after they installed the starter). Never any apology!

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

There customer service is Exceptional. I had an issue with…read moredelivery and never have I had customer service like this Business.

We have had a moving company for 31 yrs, my husband and son were in transit with a shipment to Utah…read morewhen the engine light came on. We were so grateful to have located Silver State to repair our truck and get us back on the road with only 1 day lost! Even though the service department has stacked work for weeks, Mark and Jeremiah were the emergency truck doctors we REALLY needed! Thank you so you for helping us with such attention and consideration to our company and our client, who will greatly appreciate their bed! Very thankful to your team! Kindly, Dana & Kevin KM Moving Services

3 major repairs had to be done on my truck. These guys came through the same day I came in. Top…read morenotch service that a person could ask for! Hands down, the quality performance in a truck repair shop that you need is this place. Big Red is like a new ride now.

Jeremy is terrific, he has helped me with Subaru parts many times. Great prices and great…read moreselection! -

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I'm not really not the type to ever leave reviews but the customer service at this place is…read moresomething else . First I have called over the phone to ask a question and the guy that answered did not sound happy at all like if I had ruined his day . And when we got to the store it was the same story . Went to another oreillys auto store had a way more helpful experience at another location.

Came here to drop my truck off and the workers were very friendly. Took off to run some errands and…read moreI received a call 30 minutes later to inform me the truck was ready. Would come again.

I recently found myself in need of a battery after my car wouldn't start (and Tires Plus had…read morerecently told me it was bad). So I got it going and took it over to the Autozone on Prater Way. I had opted not to replace my battery before because it was expensive and my car was starting, so that's why I knew what I needed. Admittedly, as I've gotten older, I don't go to auto parts stores like I used to but my prior experience was that you go in, you buy what you need, and you figure it out. I had the good fortune of having Freddy at my cashier, aka Federrick W (I knew I would forget, so I took a picture ). He really went above and beyond coming out not only to sell me the new battery, but to offer to put it for me *and* clean the corrosion off the connectivity that apparently, Tires Plus had chosen not to do when they told me I needed a new one. It was about 98° out that day and of course I was parked in the lot, so it wasn't comfortable out but he took care of this *and* provided me with some good conversation while he did it. I don't get out very often because I take care of my mother with dementia, have my grandkids a lot, and just in general, tethered to home. I had that day to run errands, and I didn't want to waste that time. He also got me back on the road faster than I expected. I live closer to another Autozone, but I will go to this one in the future just because of this particular experience. Even the other employees I encountered were incredibly welcoming, and it made what could have been a pain in the ass a pleasant experience. Highly recommend, and if you are there, look for "Federrick W" - Freddy!

I want thank Jose Sean and Savannah for their help during my last visit. I that they hold the…read morebrake for me. They did exactly that and everything was correct. I appreciate their military discount. Thank you guys for all your help.

Let me preface this with i am and older woman under-gojng medical treatments and probably…read morehyper-sensitive. That being said here is my most unhappy and disappointing experience. We purchased a battery less than six months ago from Napa in Lake County CA. My reno dealership did a diagnostic and told me it was bad. So having my invoice, battery in the car (with a 3 year warranty) I go to this store looking for help. I wanted them to test the battery and if necessary to replace it. I was told I would need to remove the battery and bring it into the store, let them test it and then I would need to take it out of the store and replace it into my car. Other auto part stores I've worked with will test the battery while still in the car. My HUGE disappointment is that the staff didn't seem to care enough to find a solution to help me out. I am saddened that their lack of care or compassion for a fellow human and the "policy" of the store takes precedent. I was looking forward to developing a professional relationship but NOT WITH THIS STORE OR THE ONE ON BENNIE. What has become of customer service? Christy Aguirre