Great service! After having to deal with a really rude customer, the store manager Karen still managed to be cool and professional with me. She quickly helped me find the oil I needed and rang me up, no problem. read more

I bought rotors for my vehicle after seeing that brake pads would be included free. I brought the promotion up to the young lady cashier and was told the promotion was over. I came in the next morning to purchase brake pads and was told that the promotion was not over. I received the brake pads free, but I was disappointed to know the young lady cashier had lied and tried to dupe me into paying for the brake pads I should have got for free. I no longer trust auto zone read more

HOURS OF OPERATION HAVE CHANGED!!! 2026 is here feels like we have to set a precedent and show the community why I'm allowed to stay elite, so let's get to it. I found everything I needed, no problem there, place is clean and well stocked. Very impressed with the inventory. My only concerning issue(s) were this: I walk in at 8:45pm was told that I would only be able to pay using a credit/debit card. I only need about 12 bucks of stuff so that was okay. But my question is then, Why does the cash register close before the store? I mean maybe there's a genius reason I don't understand. But wouldn't you think you'd need the cash register to be available while you're open? I mean how much time are you trying to save getting out this Friday night? I asked why they were closing at 9:00pm when on this very app they are listed as being open till 10. Again the answer surprises... I was told it was due to daylight savings. That it got dark quicker so they closed earlier. They said this completely seriously, which prompted me to laugh. I mean, they have lights. You would think most garages that fix cars have a power tool. Most likely the garage would have a light to fix the car after the sun goes down too. That reason is like saying Autozone can fix you your vehicle right up, but just hurry because we're afraid of the dark. So I have to think the policy is being set by a 3 year or a very immature person is telling these employees what to think read more

We were in the area for a weekend getaway and stopped in Reno to get tire chains for Lake Tahoe. We were assisted by Christian who was extremely helpful and very friendly. Appreciated his honesty in the product we were going to purchase and his knowledge of how to use them. Christian was very professional and just a genuinely nice guy. Excellent customer service. Thanks Christian. read more

Wanted to return something with my receipt In the system since I just bought it last week. Manager on duty told me I needed to figure out what computer the sale associate helped me in order to do that Went to a different autozone and returned it no problem. read more

My sister and I went to this specific AutoZone because of its close convenient location to Downtown Reno. My sister was visiting during a snowstorm last weekend and needed snow chains to get back home. This was due to severe weather and road conditions requiring mandatory chains on all vehicles unless equipped with 4x4 and snow tires. This AutoZone gave me exceptional customer service, and help over the phone and in-store from another employee. The employees were knowledgeable helpful and friendly. I recommend this store to anyone looking for auto parts near Downtown on South Virginia Street. read more

Dead batteries are the worst. Luckily I got a jump and headed to my neighborhood autozone. Love that they install the new one for you for free, because I certainly don't know how. Purchase it there to get free disposal of the old one too! read more

Janet the store Manager was so nice! She was extremely helpful, knowledgeable and more than willing to help me with my battery testing/replacement. She noticed I could use new tires and even recommended me a tire shop to go to. Was a great experience and happy my car is now taken care of. Gracias Janet! read more

Great service! I came in to get my review wiper replaced. The manager assisted the young lady who was helping me, took the time to show her how to do it for future customers, and was very personable. Not sure if all Auto Zones are like this one, but when I need something else, I'm coming here! read more

The brake pads come in a really nice box! Everyone was really happy to help me. They are always really busy read more

AutoZone - Brake pads are in a nice box - Auto Parts & Supplies Near Me - Reno, Nevada

AutoZone serves a purpose BUT they are not the mechanic. Yes. They have the parts and the knowhow to fix a car BUT they are only going by what you tell them or a vague code they find from your ECU, not actually looking at the car to see what's happening. Keep that in mind and take the advice given with a grain of salt, and investigate everything before proceeding down any specific path of repair. I stopped into this location to check out one of those codes recently and found it was just the beginning of my issue. AutoZone checks these for free and it is a good place to start, but it is hardly the whole picture, so proceed with caution. Between that code and YouTube I was able to sort out quite a few things on my own, and when I asked the manager for help, he gladly helped me find the coolant I needed and showed me how to refill the reservoir to make my car mobile again. I truly appreciated his extra effort and time walking me through things, but again, this was just a bandaid. Some of the advice he offered was clearly good, but after taking the car to a mechanic, it turned out some wasn't all that great. Overall, if you're mechanically inclined and understand what you're looking at, AZ could be a lifesaver. If you're like me, consider all options! read more

I apologize if I butcher his name but Lloyd was absolutely outstanding. Just a college kid outside of my hometown with no tools, he came out and replaced my battery for me. Wasn't hard at all but amazing customer service and I really appreciated him taking time out of work. Thank you!! read more

Friendly staff at the commercial desk!! Good follow through and they always make sure they physically have the part before they tell me to come in!! read more

The Spanish speaker was an absolutely disrespectful employee. She wouldn't even acknowledge the fact I was a customer due to my clothing (work clothes) and when she did she was nothing but rude. NEVER will be coming back to this location. Not to mention she had hickeys all over her neck. read more

One act as the customer enters the store, acknowledging them and asking how can I help?

CHECK THE SCREEN BEFORE YOU PURCHASE! I came in on 07/09/2020 to pick up a new battery for my Subaru. It took him 5 minutes to acknowledge me despite the store being empty. He then proceeded to get what I needed rang me up and I noticed that he added an air filter for 10$ which I did not ask for. So I asked him to remove it which he did but then rambled on about selling me 2$ terminal protecters which I agreed too. Turned out they were 5$. I'm upset this guy had to push sales to scam me. Buyers be ware. read more

AutoZone - Proof that he tried charging me something I did not ask for and further proof he lied about the terminal protectors being only 2$ - Auto Parts & Supplies Near Me - Reno, Nevada

Whenever I go to this store, the staff is always very helpful. They are happy to answer car-related questions. If they don't have an item in stock, they will get quickly and with minimal fuss. Oh, and it seems some of the people that work there, have some very cool cars that you can see in the parking lot! read more

One morning I had the WORST morning of my life, including the fact that I needed to get a new battery for my car and I had somewhere to be at 8am. So I walk in as soon as the doors open at 7:30am and saw one young lady working the counter who goes by the name of Jessica. Despite seemingly working the store all on her own (she was the only one in there), she was very pleasant and was very understanding of my immediate need. She even helped me carry my battery out to my car. She is the definition of great customer service! read more

I had no wait the manager n sales people are great. I was able to save money, do to the extra help from the manager. In store 4047. I felt welcome, the manager was Super professional and very knowledgeable went Above and beyond to help me out. Thanks a lot guys . read more

This place was great & an employee there named Nelson helped me out so much! He was kind & served me right away He figured out how to take care of some car damage that had just taken place when a driver that was not paying attention backed into m & knocked out my back light.Nelson helped me be able to fix it so I could temporarily drive and gave helpful advice! Great service here! read more

They advertise free battery check,I came in to get my battery check came up to the counter with the employee name Gordon I told him I needed a battery check he said he couldn't do it because he had other people on the line he had to helped out there was four customers behind me but I was in line just like everyone before me and after me. there was three other employees walking around in the back I told him I waited in line to get a battery check so I can I get a battery check he just said he couldn't go out right now to come back in an hour maybe then but if he was busy I will have to wait again. The worst service I have received there. read more

Solid. I can always count on good customer service and knowledgeable staff. They are eager to help and have a number of tools they are happy to let you borrow. This includes the diagnostic tool that will likely ease your mind about the "Check Engine" light. It's the gas cap. read more

I'll make this one really short. 1) Despite the website saying that this store had them, they had neither of the parts I was looking for in stock. 2) The staff had no idea what I was looking for. Try e-bay for parts if you are looking for them. In less than one minute I was able to order what I needed at prices well below what the website for AutoZone said their stores sold them at. read more

I bought a battery for my 2004 Mercedes from AutoZone, it was their best battery, it cost $159.00 and only lasted three years. It replaced the original battery that came with the car. The original battery lasted 15 years, the battery from AutoZone lasted three. What kind of cheap crap do they sell? I used to buy die hard batteries from Sears, they would last about eight years. I suggest you stay away from AutoZone batteries, read more

I came in to the store today looking for some assistance with my air conditioner. I was helped by one of the managers, Jessica, and I have to say that her service was exceptional and her willingness to help was evident throughout my entire visit. She went above and beyond anything I ever expected and for that I am extremely thankful. It's because of people like Jessica and other associates at this store that this has become my go to store for all my auto parts needs even though I live on the other side of town and pass by 4 other auto parts store on the way. I had a previous visit a few months ago and was wowed by similar service from another employee. Thank you and keep up the great work! read more

Great customer service very nice people who work here. The next time I travel to Reno I will make it a point to stop by, I wasn't in the store 30 seconds when someone said to me, how are you doing? Took me by surprise.... you guys are all right! read more

I need fluids, mainly transmission fluid. My ptcruzer needs a transmission overhaul, and the car isn't worth $$ it. I purchased a "stop leak" from another store and it didn't work. It was recommended I find a thick one. So here I am at autozone, fluids broken up around the store, fine but I can't find the tiny transmission fluid area. Big guy asks me if I need help, "Yep!" I tell him what I'm looking for, he grabs random bottle and hands it to me, completely ignoring what I'm saying to him. I mention this. He says, "Maybe you can add oil, let me ask my manager..." and walks away. Fine, I'll wait. I hear big dude yappin about family stuff with random dude. I walk over and he has struck up convo with the Loomis driver on his way to see the manager. I said, "Going to talk to your manager?" He says, "I'm getting there" Loomis guy makes some derogatory remark, I say "what ev!" Jerks. Manager comes over, all loud "What can I help you with??!?" I said, "The poor customer service...." "I'LL TAKE CARE OF THAT, HOW CAN I HELP YOU??!?" "Antifreeze." He continued to be loud, saccharine sweet, and passive aggressive. These people need to get with the times. Do not go here if you need help. Do go here if you are female and want to shake up some misogynists. read more

Needing an air filter I stopped in here. Asked the guy where I would find the filters and he looked up the one I needed. There were two choices and not knowing the one I needed he went out to the car and figured it out. He also assisted in changing the filter, something he did not have to do. All done with a smile, nice... read more

Great guys super easy to work with. They help anybody a car or truck, these guys rock !!

Driving down the road all of a sudden lights pop up...one auto zone down Virginia St couldn't help me, because their machine was down, but suggested I try this auto zone. Nelson was employee who helped me. He was awesome. Super nice & honest. He properly diagnosed the issue & found me the best deal on the part I needed to replace. I absolutely appreciate him & his service. I usually run into some lazy auto zone employees but he's not one of them. He's on it. Not only did he figure out my issue but he checked a couple other things to see if I was going to have further issues. He's very knowledgeable. This will be my autozone of choice. As long as I continue to get excellent customer service. Thank you Nelson for your service. read more

My Jeep would die whenever I came to a stop sign. I had just bought a new battery at Costco and thought the battery was dead. Costco sent me to AutoZone. Gorden tested my battery,said it was fine and then checked my alternator. The alternator was bad. Gorden was very helpful and knowledgeable. Since his store didn't have the alternator I needed he called several other stores until he was able to get the part. Then he had a worker go pick it up! I got the alternator installed and was able to get home that very day. I will be a loyal customer and highly rate Gorden for his great customer service and going above and beyond the minimum to help a customer in need. read more

Shady, shady business practice here. Called and got a price quote, got here and the part jumped up $10. There was "nothing they could do" except to give me 10% off ($3). I was buying other stuff-had they offered 10% off everything to get close to the $10, I would have known they were at least trying to make it right. read more

Five stars just for their service. These people take care of their customers. I know little about auto parts or their prices. But I know good service. I wish more businesses paid attention to their customers. read more