I was compelled to shop at an auto parts store with over a 4 star rating on both Google and Yelp. Usually people are not excited about or have great experiences when it comes to car repair. Sooooo I headed into AutoZone to see if they lived up to the ratings hype. I see where they score points. Service is prompt and knowledgeable. They double checked to make sure the application was correct so I left with what I asked for. For extra style points they even suggested the sealant and fluids that I would need to complete the repair. The store was clean (for a parts store) and easy to shop. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Reno, Nevada

If AutoZone doesn't stock it, you probably don't need it. This location is well laid out & easy to maneuver. The staff is over the friendly and helpful. If your CHECK ENGINE loght comes on, go here first. They will read it and explain what your car's computer is trying to tell you is wrong. Their prices are moderate & the product quality is excellent. This store is easy to find as it shares the lot with Wells Fargo Bank & the northwest WalMart at 7th & McCarran read more

Will went above and beyond to assist me with my battery today. His kindness and excellent customer service was so appreciated. Thank you Will! read more

I heard i could walk in and get the check engine light read. Omg. I just had the oil changed across the street at Big O for $75 and they could not be bothered. I really appreciate the service, and especially the guy who went out in the dark and rain!! To get the code. Super nice. Super helpful. That builds loyalty. Thank you! I'm in! read more

Have never seen anyone smile here. Employees don't want to be there or engage with customers. Coal miners have better customer service than this group. read more

I would like to express my sincere gratitude to Matt G. Specifically who helped my son in a pinch. My son was driving his Mustang from California to Reno. Over two hours. He heard a sound coming from the car that was concerning. Being two hours away, I was unable to help him so informed him to go to the nearest AutoZone, which happened to be this location. I called the store ahead of time and Matt answered the phone. I told him the situation and that my son was on his way. They were able to get a fix for the issue and not only did Matt help but the other employees came out as well to assess the situation and put our minds at ease. I truly appreciate the compassion and the care that Matt G. Went through at this location to help a concerned Mom out. You rock!! Kindest Regards, Mechelle read more

Fantastic customer service! Bae and I came to purchase an air intake system since we were out of state for our anniversary, and they don't sell this product in California; bummer! There was only one box left that had been previously opened. We had asked if we can ensure that the product wasn't damaged by opening the box and checking inside. The front desk staff didn't mind, in fact, they even provided a 20% discount for an open box. Yay! I love when we come across amazing service. When paying for a product in another state, it can sometimes be a challenge. I am happy that we came across phenomenal service, and Bae was able to walk away a happy customer! When we are traveling in this area again, we will be sure to come back here! I'm a big fan! read more

Rolled over here to grab some oil after having my time wast d by Big O across the street. Walked around and found everything myself. Used an app to find a light bulb. They only had a couple people working so the wait was long but the guy that helped me was nice apologized for the wait. Not a bad spot to pick up some auto parts. read more

Got there close to closing and they were still able to change my batteries for me. Rly thankful!

Had a small touch up that I needed to do on my rim. The whole crew was very helpful but Elizabeth K pointed me in the right direction and even came outside to make sure the product worked. Great employee! read more

Curbside signs everywhere, curbside marketing everywhere. Ordered specifically from here so that I could pick up curbside. Called curbside number on front door. Lady inside said they don't do curbside because you have to sign. Explained that I only ordered from here because of the curbside marketing and I have two infants in the. Said she would bring it out... waiting half and hour. No one ever came out read more

I can't vouch for all the staff at all locations. But recently I discovered I had a burned-out taillight. Following the lead of another yelper I pulled into the closest automotive parts store. Went inside and told the gentleman the counter I had a tail light out and didn't know which bulb to pull. and He offered to come out and see which one it was, removed it, came back in the store, walked down the aisle and pulled the correct bulb I needed. He then went back out to my car and installed it. The entire trip took less than 15 minutes and cost $7. Sweet and fabulous service. read more

We t on vacation, it started pouring rain and we realized we needed wiper blades. Will, our cashier, not only provided excellent customer service but came out and installed our new blades!!!! Much appreciated!!! read more

What a story. We recently returned from vacation and my car was stored in our garage. When I started it up the air was terrible. Like something died. I checked the entire car for something and nadda... I had the car washed. Still smelled. So I decided to change the cabin air filter. Went to Autozone and Tony the manager helped me find the correct filter and said he would show me how to install. (that is why I love Autozone) We went out to my car, he removed the in cabin filter and there was a mouse nest !!!! One baby was still alive. I was horrified. Tony's hands could not get into get the nest out so he had Dillon come out with a pair of needle nose to take them out. I could have never done this with Autozone and Tony and Dillon. Thank you read more

Beyond disappointed with this place and service. Terrible customer service and horribly dirty place inside. I will NEVER return. Highly recommend O'Reilly Auto Parts instead of this place. read more

Go see Andrew! Suspected we needed a new battery & landed here based on solid reviews. Glad I did! Andrew was great to work with. Young, knowledgeable guy who speedily tested our battery & found it was on the downhill. Instead of pressuring us to buy, he noted we could probably keep 'er goin' into the weekend (a few days), but he was so cool I had to give him the business. Shouts to Andrew for being a nice kid! read more

Luis, the commercial manager, is the best. My AC was blowing out warm air. He helped me find the right *spray stuff* because clearly I do not know much. He even helped me use it and get my AC fixed. I felt like a priority and was not judged for my lack of car knowledge. So thankful and will definitely return to this location! Thanks Luis!! read more

I spoke to George on the phone, which was very helpful. When I arrived a gent by the name of John, was a big help to me along with being knowledgeable with the equipment. Thank you Autozone. read more

Arion was very helpful and knowledgeable. He went above and beyond to help me with my GMC Envoy I was having trouble with. He worked with me to problem solve a solution that worked! Thank you for taking the time, Arion! Your kindness and professionalism did not go unnoticed. read more

My wife sat in her car for 45 minutes or more with the hood up. She is in her late 60's And do you think any would to stop or come over to help? Not one Until an employee from AutoZone way across the parking lot noticed the hood up. He drove over to them and asked if he could help. Gave them a jump and left after my wife thanked him. His name Is Juan. I know this as i went back to purchase a battery which he installed. Juan i can't thank you enough for helping my wife on that cold afternoon. You are a credit to the human race. read more

This AutoZone is great they do really good service and if you need them to check out something like a check engine light or a faulty switch they're pretty good about checking fuses and helping with General basic help that you may not need a mechanic or auto repair shop for their inventory is pretty good there store itself is pretty cramped feels like there isn't a whole lot of room but they're trying to jam in a lot of inventory. I found some Flowmasters and I purchased those things are pretty awesome and they make my truck sound badass. The price was fairly competitive to the internet and I could get it that same day - obviously - take it out of the store so that was a bonus and went over and got them installed and the truck sounds awesome the service at Auto Zone is pretty good. read more

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Got here at 7:35 doors were locked. Their hours say 7:30 opening. I was counting on that. lights were out waited a few minutes to see manager open the door did not acknowledge me sitting there waiting and just checked again now at 7:40 the door is still locked I'm on a time crunch so I'm going somewhere else. read more

We got sent to the wrong auto zone and Juan was super helpful in helping us get to the right one. He even gave us a discount for our troubles! We will definitely be going to this auto zone again! read more

We needed a new battery for our minivan and knew AutoZone had the part. When we arrived we were greeted by Nathan at the counter. He took a look at out battery and made sure the one we found online was the perfect fit. After he recommended the new battery Nathan double checked to make sure it would work for us! He installed the new battery for us and shared some laughs. He made sure we knew how long the warranty on the new battery was as well as how to change it out when it was time. Nathan was great and we are happy we made the decision to trust AutoZone with our vehicle! read more

I needed new wipers for a car I am not familiar with. An employee named Chanzse M. Went out of his way to recommend the best option and to help install the wipers. He also helped open my hood to check on. An additional concern. He was beyond pleasant and very helpful! So grateful! read more

Best Autozone. Left the store 5 min ago and had to make a review about George. He's the best to go to!!!

Best customer service ever! He was honest and did very minor work . He got my light boult working and windshield wiper. Great work Mark!

I love Autozone. I prefer them over O'reilly because Autozone is always well lit, organized, and clean. The only thing I don't like is I think the staff are a little too helpful. Let me explain. I'm a man. I may not be a master mechanic or anything but I get a lot of satisfaction out of changing my oil and simple things like that. When I walk into Auto Zone I know where to go and what to get but every time I do, someone asks me if I need help or if I need help looking up my car in the parts manual. I hate that. It's kind of a buzz kill. If I needed help, I would as for it. That's all. Some men out there know what I am talking about. Anyways, I wouldn't' t go anywhere else. read more

I'm not sure where the other reviewer gets off suggesting you go across the street. I wonder if you're a competitor. Since I moved into the area this has been my go-to parts store. I find their selection excellent and their staff helpful and friendly. I've got great advice on wiper blades, saving me a good chunk of change. Helpful advice on my car battery, which died and before they sold me a new one ran a bunch of tests on it and my car; no charge. Battery was dead. We replaced it with them and they confirmed again my alternator was not the problem. A few years later, car runs well. I use their loyalty card. For every $20 spend you get 1 point. When you get 4 or 5 points you get $20 free to spend their. Works out to be 20% off. Pretty decent. When I needed new rotors and pads. Parts guy there sells me their house brand, which I've had no issues with. Get this, life time replacements when they wear out. Never hurt of such a thing. He tells me bring your worn out pads and rotors in and we'll give you free replacements for life. Insane. Sold me. My only gripe is walmart kills them on Rotella T6 oil so I have to buy it elsewhere. Store, staff and presentation are great. And I do cross shop them and have bought from those guys across the street. Oddly I've felt like just a number there. read more

I have bought auto parts from other parts stores, but I have never had an experience like the one I had here. The staff was wonderful. Their customer service skills were great. They tested my battery for me, and I had a bad battery. The gentleman ( Robert) replaced the battery for me. My car was idling a little rough after I started it up. He took the time to check the check engine code, and consulted the manager who suggested I drive around the block before I bought anything to fix it. That worked the trick. These guys made my day. They were friendly, and helpful. I will return here again. They really made my day. read more

Went back again to get a replacement headlight bulb & a young guy I think his name was Robert spent an hour with me changing out the light. I don't think I've ever had such awesome customer service, this place rocks I wish I could give it 100 stars! read more

I would like to just say that Auto Zone was extremely helpful when my sister and I was stuck in the parking lot with our battery dead. The fact the representatives there were more than helpful and truly grateful for them and their help. Thanks auto zone! Your customer service is just simply the best. read more

I am blown away by the awesome customer service I got at this Autozone this morning. I went to O'Reilly's first and they were so rude and not willing to help this disabled senior so I went to Autozone and had four reps helping me. They were all so pleasant and fun. They found the gas cap lock I needed and went out of their way to show me how it worked. It was a dollar cheaper than O Reilly's too. This Autozone has exceptional employees and should be commended! Thank you for helping this old disabled senior! read more

The Autozone employee Lac was so helpful in finding the right product. Quick and easy.

I went in today with my boyfriend's car because the check engine light was on, and Corey helped me with everything I needed from checking the code, seeing what part I needed, looking up the part on their computers, but also suggesting I check out this website to save about $70 by ordering it myself. Then he also recommended I check the oil (which he helped me with also) since the part that the code said I need runs on the oil. Turns out it had almost NONE, which I KNEW it! My boyfriend didn't seem to know how important oil is... My boyfriend had taken it to O'Reilly's a few days before and they were going to charge him $160 for the part plus labor, but I told him to wait. He also mentioned the guy at O'Reilly's wasn't very friendly. Overall, I was very impressed and very appreciative for Corey's honesty and help. THANK YOU. Definitely coming back for all my car problems. read more

Last week my wife's Alternator broke and sucked all the power out of the Battery. We thought we'd be $120. in the hole with a bad Alternator and then have to simultaneously wait about a half an hour for Rob to charge the battery back to 100%. He merely just hit the Alternator like how The Fonz hits the Juke Box on Happy Days, gave us two thumbs up, kissed my wife and said, "you're welcome," as he walked off in the sunset with his AutoZone jacket over his shoulder. I'd usually give only 4 stars for that but last year, with his bare hands and beast-like strength he sold me a new engine and (I kid you not) he switched the engines in less than a minute in the parking lot. I heard he recycled the old engine block by building a school out of the materials from my old engine in a village in South Africa. read more

Normally a decent location, but left today and went across the street to O'rielly when treated rudely at the parts desk... I'll go back most probably but management needs to remember that we have other options. read more

Excellent customer service!!! Our alternator went out and after walking from the gas station I've a mile away, they offered us a ride back!

Prices are comparable to other chains. Where this store failed for me to give a good review comes from the service. I needed to buy an electrical connector and shink wrap. It took 16 minutes from the time I left my car to the time I returned to my car. The store was clean and well laid out, allowing me to find the parts within two minutes. The remaining 14 minutes were spent in line. There were four employees there, but only one working. The one guy who was working was dealing with a customer asking a million questions, so that's understandable. But two of the employees stood around the entire time talking among themselves. Then the final employee would do this annoying thing where she would start to help someone, then do nothing for a minute or two, then do something again. At least she was helping some customers, but crap. It's not like I went during a peak business hour. There were literally only five customers in line during my visit including myself, and the other four were behind me. When the lady did decide to help someone, she didn't ask anyone in line if they were ready. Instead, she asked some guy who was walking around. She waited for about a minute to help the guy that wasn't ready to check out instead of us suckers standing in line. She could have easily rang me up during this time. But she didn't. And when she finished ringing up the unready customer, instead of helping the next person in line, she got on the phone for another 8 minutes. If this is how they normally treat customers, they need chairs and a DMV pull a ticket system. The only advantage Autozone has is the convenience of their location - it certainly isn't their prices. And that's one frustrating part from a customer's standpoint - there is another auto parts store right across McCarren. If I can go elsewhere to get the same part for the same price, but it takes less time, why bother shopping at Autozone? read more