The setup, it snowed days ago and we were bed ridden. Yesterday we ventured out to get needed…read moresupplies, I broke the drivers side wiper by trying to clear the snow off the windshield. Serves me right. I rigged it to get us to the pharmacy and home. Today I need to make a permanent repair. It's raining. Enough. Way too old, I hobble up to O'Reilly and buy new wiper blades. Very reasonably priced, too. I'm so weak right now, I couldn't get the damn thing to lock in. The kid saw me struggling and came out and clicked it in place. Saved my potatoes. He wouldn't take money. The store is clean. Everything always in its place and these folks are here to help. I'll be back!

Just locked the door as we were walking up. Supposed to be open for 40 more minutes. It's only 8:20…read morepm. They literally saw us walking up and hurried and locked the door.

After going to the location on S Virginia to buy batteries for my car remote, where the guy was a…read moretotal jerk! Super unhelpful!! We made our way to the keystone location to return the batteries that were the wrong size and it was 100% better. Sean helped us get the remote open and placed the correct size in. He made the exchange easy and quick. We will only be using this location from now on.

Andre the manager is fabulous…read more There's not a lot of difference between the auto part stores from my perspective, but the staff at this one are always great. You can check online to see what parts are in stock and this location often seems to always have what we're looking for. They have no problem with. Extra calls to confirm what they've got, peeking at parts before you buy them, returns...all the transactions are easy. Staff are great: friendly, helpful, kind. I like this spot.

Carrie (on phone and in person) and John (in person) helped with both rear brake lights not…read moreworking. We didn't know if fuse or bulbs were the cause. John figured it all out. Probably saved me from a crash ! He also checked the battery and showed me that it was good. They were both extremely patient and helpful. Thank you SO much.

My sister's car is dying. After our disastrous experience at cvs, we walk out to a dead battery…read more Look across the lot and O'Reilly is standing big and bold like a knight in shining armor. Enter tonight's hero, Thomas. First, he walks to the other parking lot with us to load test the battery. He then walks back to the store and returns with a fully charged unit and installs it. We offered him a ride back. He refused. We offered him $20 (what we had on us atm). Again, he refused. I'm impressed with this young man's stand-up behavior and plan to contact management on his behalf. 12/24

originally, I left a negative review because I paid for next day shipping and the product was not…read moredelivered on time. However, Summit racing reached out to me with an apology and a credit towards my Shipping. Leads me to believe they care about their customer service still a great company to deal with. Thank you for the refund and I apologize for the bad review. I was really expecting the next day delivery.

After ordering a part, I checked out some shirts, then used the restroom. The store guard followed…read moreme in, then went out and was standing by the door as I walked out. I walked around some more while waiting for my order. The guard kept watching me the entire time I was in the store. I returned the item that I purchased and left. I returned the next day and talked with a manager, explaining that being Mexican, doesn't make me a shoplifter, as I told the guard when I walked out of the restroom. Not to mention, rude experiences from someone at the parts counter. As a disabled Veteran, I find this so disheartening and will never buy anything from this business again.

You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

The original sales person screwed up everything!! After a few trips they got everything correct…read more The staff now is very good and attentive!! Top brand stuff and they do very good work!! Really happy with my truck now!! Thanks for your help!!

I want to thank this business and Carlos specifically for installing my new battery in my car for…read moreme today. I could do it myself but I didn't have the right tools. This is a nice thing for these businesses to do for those of us that might not be able to afford it otherwise, without the tools, expertise, etc..... These new cars today do not really take into account the lack of room for people to be able to work on vehicles like we used to be able to before. And unless you have the proper equipment, computers, a lift, etc....it makes it cost prohibitive. Not worth buying a socket set, etc.... for this type of work in my opinion. Thanks again. And got a great battery too.

Thank you Lalo! Very helpful and informative. Ask for Lalo,…read morebest customer service ever! Thank you again!

Wow has it been a while since I purchased wiper blades…read more The last time I did I swear they were $20 a pair. Now they are sold separately because driver and passenger blades are each different sizes. AND can range from $17 to $75 each. O'Reilly's had a convenient book in the wiper section for me to look up the size. Although it did take a few minutes to figure out the D and P after the serial numbers. Upon checking out the staff offered to help me install them. I appreciated the offer but said I needed to learn. Ya, 10 minutes later I went back in and took the help. The old ones were original and had been crusted on for 5 plus years and I Just couldn't get a grip tight enough to remove them. But sliding on the new ones was a breeze. Thanks to the staff for the assistance without any judging. See in another five years for another set.

Shout out to Erin (5069 S Virginia, Reno,Nv) She was so helpful with changing our burnt-out brake…read morelight. Friendly, knowledgeable, O'Reilly's should be so lucky to have her as an employee. Thanks again Erin!!

I have been a customer of Custom Truck Accessories several times, each time is was a very rewarding…read moreexperience! The team there installed a roof rack on top of my Leer Cap, they did excellent job. Separately I came in cause my Leer Cap door was not locking or unlocking w my key fob, the team quickly diagnosed and fixed it at no cost! Love this place!

Had a hitch put on our Corolla for a bike rack. Everything went well. Customer service was great…read more Hitch looks very good.

I purchased a front differential the week before with pretty much no hassle other than wait time,…read moretotally understandable. But trying to get CV Axles via email or phone just didn't work out. Communication needs work. Do better.

This company is amazing when I needed parts and needed help they were up for the challenge.read more