In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

The staff is very friendly, helpful, knowledgeable, thorough, and stand by their work. They take…read morephotos of everything they find wrong so you can discuss it more intelligently with them. If you need to leave your car and need a ride back, they will call you an Uber. I have been taking our cars there regularly for four years.

I purchased a front differential the week before with pretty much no hassle other than wait time,…read moretotally understandable. But trying to get CV Axles via email or phone just didn't work out. Communication needs work. Do better.

This company is amazing when I needed parts and needed help they were up for the challenge.read more

I have been a customer of Custom Truck Accessories several times, each time is was a very rewarding…read moreexperience! The team there installed a roof rack on top of my Leer Cap, they did excellent job. Separately I came in cause my Leer Cap door was not locking or unlocking w my key fob, the team quickly diagnosed and fixed it at no cost! Love this place!

Had a hitch put on our Corolla for a bike rack. Everything went well. Customer service was great…read more Hitch looks very good.

These guys are great people! After months of headaches with my trailer at other shops, I finally…read morebrought it to Kro-Built and couldn't be happier. They quickly and efficiently installed a brand-new leaf spring axle, put on the correct size brakes with the proper weight-rated axle, and removed the old undersized, welded-on setup that had been giving me nothing but trouble. The whole process was done fairly, professionally, and with no wasted time. I had some follow up questions/issues and they gladly took me, took care of me, and address all my concerns! It's such a relief to have found them. I highly recommend Kro-Built for anyone looking for honest, skilled, and reliable trailer repair or upgrades!

Ryan at Kro Built has saved my ass a couple times! I own a small food trailer business and I'm on…read morethe road a lot. But no trailer, no income! They fixed issues on the axle a couple times, and were kind enough to work with me so my trailer was immobilized the least few days possible. I found their pricing lower than most other local vendors. I'm now a regular customer. I highly recommend this business.

You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

ORW is fine, but they really need to work on their stock levels. It's nice to be able to order some…read morestuff local for pickup but you are waiting a week or so for 90% of what they offer, and the problem with that is that I can overnight things from Amazon for the same price or maybe less.. But man the last time we went in, the guy at the counter was so pissy and grouchy that I don't think I can even bring myself to going back, I'll hit up Summit or Amazon..

Greatest service! Looked for a topper for a 2012 Chevy and they found it in the perfect color…read morematches identical great service great installation. Great education on how it works and the seals to other recommendations I would need to think about! Highly recommend.

The young couple at Sierra Tso were very kind and knowledgeabl! Great service . the only thing…read morebad was how hot the waiting area was.

This was our 2nd time using Smith Automotive. I had my 14'…read moreJeep diagnosed and decided to take her for a trade in. Bought a new 26' Jeep Wrangler S. I got an axle back after-market exhaust for her. We took her to Smiths Automotive for the install. My husband has spoke with the owner on the phone and I have delt with him in person and he is a great guy as well as his employees we have met. I have to say, they take all the precautions with mats and plastic covers on the interior as it should be. Picked her up after install and she looks and sounds great. Went from a chrome single tip exhaust to a dual pipe black exhaust. Looks and sounds amazing!! They do offer a very wide range of services, and they are very respectful with their customers.

Staff are friendly, honest, and do quick thorough work. I took my truck in for a second opinion on…read moremy catalytic converter and they found a different problem that could have been the issue, fixed that, and then when my engine light came back on they checked again and informed me it was the converter. They gave me options of what to do to save the money and not do any damage to my car while waiting to do the repair. They have earned my business for any future car needs!

Jeremy is terrific, he has helped me with Subaru parts many times. Great prices and great…read moreselection! -

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!