My boyfriend and I planned on coming here for our first trip to Boston. After seeing so many wonderful reviews online, as well as the lowered prices on their website when doing research, it was easy for me to decide which restaurant was a good pick.
When my boyfriend and I arrived at the restaurant, the first red flag was that the restaurant was almost entirely empty (one table seated) at 6:30pm. We arrived at what seemed to be the back entrance of the restaurant, looking in and seeing a man on the phone in a somewhat confined space in front of the door. This entrance also had a giant column RIGHT in front of the door. Feeling confused at this point, the man on the phone opened the door and asked "are you coming in?" I replied yes and entered as he held the door open for us. To my surprise, as we walked passed the door, the man stopped us and I realized this was the owner as well as the front entrance.
We were seated and given our menus. Restaurant decor itself seemed okay overall, very generic but fine. When we were deciding what we wanted to eat, I was absolutely baffled when I saw the prices on the menu! They did not follow the website prices at all, adding almost an extra $10 per meal! This was a total surprise and somewhat inconvenient as this was one the main reasons of going to this restaurant in the first place. However, we told ourselves this was our vacation and we wanted to be optimistic. Both of us decided on the gnocchi nostrani (still saying online $15.50 as of one hour ago, but we both paid over $23 each, cannot remember the exact amount on the top of my head).
With these new prices, we expected a higher quantity and/or higher quality meal.
Unfortunately, this is not what we received. We first were given at most three pieces of what seemed like yesterday's bread and cold butter that broke the bread when you tried to spread it. Even Carrabba's Italian Grill knew to give us olive oil with red pepper flakes. The food itself came out fast, however the food was mediocre to say the least. My one goal of coming to this restaurant was that I would receive an authentic sauce that made my mouth water. I was not expecting instead to receive a water-like sauce. The gnocchi tasted store-bought, reminded me of when I attempted to make gnocchi myself at home (overcooked and bland).
Another note I'd like to make is that one thing I was very excited to experience was the welcoming atmosphere I read about in so many reviews online. This felt like the polar opposite for my boyfriend and I when we were in the restaurant. As we sat at our table, it almost felt like the owner purposely ignored us as he greeted other guests coming in as well as going to other tables and asking how their meals were. The only interaction we received from the owner was when he gave us our food and then after I paid for my meal and was walking out the door.
Finally, something I did not see myself but was noticed by my boyfriend, when I was counting my money and calculating the tip (I did not want to pay, but I hate confrontation and just didn't want to deal with the drama, after seeing bad reviews of this place I'm glad I did pay), our waiter continuously looked over my shoulder to see how much I would be tipping him. When I say continuously, I mean over and over, "trying to make it slick" as my boyfriend put it.
This restaurant was an absolute fail and I can't highly recommend finding another one of the many restaurants in the area. Galleria Umberto's was a hole-in-the-wall restaurant that absolutely blew us away with their pizza, I'd go there instead all day long! And yes, I am in fact a real person who did in fact go to this restaurant about 1 week ago. I understand the owner has been in business for over 25 years, and no I am not a telemarketer! read more