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Phresh Waters

4.4 (63 reviews)
Closed 8:00 am - 6:00 pm

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Response time

30 minutes

Response rate

100%

Services - Phresh Waters

Water delivery

Phresh Waters Photos

Recommended Reviews - Phresh Waters

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Here's what we found at the bottom of our 5 gallon after use from Phresh Waters
Shane P.

We found an old rusted paint brush and pencil in the bottom of our 5 gallon after use. I hope Phresh Waters improves their cleanliness to recycling their bottles. All they gave us was credit towards 1 5 gallon after drinking from a contaminated bottle.

We are proud supporters of small businesses. This company delivers quality water but is rigid when it comes to delivery schedules and "making it right" when things go wrong. That's my chief complaint. I have a strict HOA that does not allow leaky bottles to be on the porch for 2-4 weeks. Instead of sending someone to replace the bottle immediately, their rigid schedule required we wait two weeks for pickup/replacement only to have the delivery person fail to pick up the leaky bottle. In fact, the video below shows him simply moving the bottle over as of he just delivered it. Deceptive and certainly worth a couple of free bottles. Two weeks turned into 4 weeks for the leaky bottle. We ran out of water and had to move the bottle to the back porch and bring it to the front again when they were able to service us again two weeks later. We pay a $5.99 a month delivery fee but that does not entitle us to anything other than their dictated delivery schedule. The company's response was to credit me for the leaky bottle and recycling fee and nothing else. ANY other gesture would've saved our business but the owners felt their remedy was fair. I couldn't disagree more. In fact, the very next delivery, 8 bottles were left on the porch when only 4 empties were left for pickup. It is their practice to give a 1-to-1 replacement. You leave out 4 empty bottles and they leave you 4 full bottles. When I alerted them to this error, they offered to retrieve the extra bottles the next day. Hmmm ... so, they CAN provide delivery service outside of their dictated schedule but choose not to when asked. Well, I refused. Why? Because I had lugged all 8 bottles into the garage and would have to lug 5 back. Instead, I suggested they just gift me this order. That would've been 8 bottles, a $5.99 service fee, and a $7.99 cooler fee. I thought they'd see the immediate logic in gifting us ONE order. Honestly, two free bottles would've been all I needed but they insisted that "your account has already been credited fairly." I disagree and canceled my service. Even my cancelation is an ordeal. I asked them to retrieve the remaining bottles and their cooler on 9/11. They will only pick them up on the 18th because that's the day sometime will be on my area. Another inconvenience to me because I'm out of town beginning the 12th - 19th. So, I'll have to ask someone to come to my house and retrieve the items from my garage so I don't violate the HOA agreement. If you're seeking a water company who is responsive to errors, provides fair solutions, and is accommodating to their customers schedules and needs, this may not be the right water company for you. Their inevitable response to this review is likely to support my assertions. Sharing my experience on these platforms is my right as a consumer and my attempt to help others make an informed decision. If a bodies sees then as a threat it's only because such platforms expose issues that should've been our souls be resolved.

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14 hours ago

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9 days ago

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1 year ago

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8 months ago

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9 months ago

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Phresh W.

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1 year ago

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Phresh W.

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2 years ago

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1 year ago

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1 year ago

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9 months ago

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11 months ago

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1 year ago

I've been using them for about 2 years now, the service has always been great and communicating with them has always been easy

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1 year ago

Best water service of all time. Shout out to phresh waters Downey. No one hydrates like phresh waters.

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1 year ago

Very great company. Your communication is wonderful. I asked for prices and I got a Responsa immediately and they have great value.

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1 year ago

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2 years ago

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4 years ago

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3 years ago

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5 years ago

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2 years ago

I really enjoy the alkaline water they provide and have really kind customer service reps.

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4 years ago

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4 years ago

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4 years ago

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Phresh W.

Thank you we appreciate your business.

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5 years ago

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Ask the Community - Phresh Waters

What is the PH level of the spring water?

7.0

Is the refundable deposit a 1 time fee or recurring?

Refundable bottle deposits are charged when initiating service and are not a recurring charge. The… Read more

What is the PH level of Phresh Waters Alkaline water?

Average 9.5 ph

Are their bottles PBA-free?

Yes

View All 5 Questions

Review Highlights - Phresh Waters

Amazing customer service, and the water is super refreshing and tastes so good.

Mentioned in 2 reviews

Read more highlights

Agua Y Salud - Alkaline Water

Agua Y Salud

(22 reviews)

Agua y Salud is My Weekly Stop for Alkaline Water in Cudahy…read more I've been coming here weekly to refill my alkaline water jugs, and Agua y Salud consistently delivers--great water, friendly service, and spotless facilities. Water Quality & Filtration Their 11-stage purification system--starting with sediment and carbon filtration, followed by reverse osmosis and UV sterilization--means the water tastes crisp and clean. Plus, they remineralize it with calcium, magnesium, and potassium, so you get all the benefits of alkaline water . Clean & Welcoming Atmosphere The refill station itself is always tidy and well-maintained. On hot days it's nice and cool inside. Every time I stop by, it feels fresh and inviting . Customer Service Excellence The staff are consistently polite and helpful--always offering to load your jugs into your car and explain their filtration process. They even helped me during the recent local water scare in Long Beach, which gave me even more confidence in their product . Convenient Hours & Location Open daily from 9:30AM to 6:30PM, it's super convenient for weekly errands. Located at 5001 Clara St Unit B, it's just a short drive from Bell Gardens. Ask about delivery: they offer water delivery across LA That's very convenient. Bottom line: If you're in the Bell Gardens-Cudahy area, Agua y Salud is my go-to for clean, high-quality alkaline water. The combination of spotless premises, great filtration, and outstanding service earns them a solid five stars in my Book!

Friendly, always lets me know when Luis is arriving. Amazing service and friendly. Communication is…read moreon point.

The Better Water

The Better Water

(78 reviews)

I've been getting water delivered from this company weekly for 10 years - back when it was Alka…read moreLogic on Lincoln Ave. I was one of their first water delivery customers. While the first couple of years had its delivery bumps as they were getting their delivery system figured out, it was never anything to make me reconsider their services. Why? Because I was able to order their premium purified RO water vs. only having the option to order alkaline water. And let me tell you, I LOVE the taste of their premium purified water. Love, love, love!!! Recently I had considered switching to a local water company simply because they were a couple of dollars cheaper. I tried their RO purified water, thinking it would be the same and the switch would be easy. Boy, was I wrong! It tasted like basic spring water vs. the pleasant crystal clear flavor of TBWCo's premium purified. No joke, the flavor of their water is why I stay. It's simply the best tasting purified water I've found - it's a pleasure to drink!!! Especially considering I drink it all day every day. Since the initial wave of delivery issues some 10 years ago, I have never had issues since. I've moved multiple times. They're in my phone, we text weekly to confirm delivery. When I move the deliveries continue without a hitch to my new address. Putting a hold on deliveries is super easy when we're traveling. And the best part is, even though we've both moved locations and they've rebranded and expanded, it's still the same great tasting water as it was 10 years ago. I cannot recommend this company enough!

This company customer service and professionalism sucks. I paid for a whole house system with R/O…read moresystem to be installed in my in laws brand new house. I wasn't aware the company doesn't exist in Arizona. They subcontract their work to any third party that might have plumbing experience. My in laws were in the house 5 days. When the installer came to install the system. He was 3 hours late. That should have been a red flag! He wasn't a licensed plumber. He was just hired a week before. His experience, he was a cabinet installer. He caused a leak that damaged the wall in the garage causing water damage needing Sheetrock repair and paint. To date, they have not sent anyone to execute this repair. The installer did not have all the necessary parts to install and had to run to Home Depot several times for plumbing parts. The owner/salesman Frank is less than honest. Doesn't keep his word and doesn't follow through. In essence, a liar. They push a lifetime warranty and 90 day money back guarantee. You will need it. In my opinion, I would not use or recommend this company. I will be calling Better business and states attorney general to log formal complaints if 100% refund is not provided within 24 hours of this post. I will also dispute with my credit card company.

Pro Water Solutions

Pro Water Solutions

(113 reviews)

I ended up choosing Pro Water Solutions for a whole-house water softener system and reverse…read moreosmosis, and I couldn't be happier with the experience. From the very first phone call, Brad was responsive and promptly returned my call. When he came out to assess my home and provide an estimate, he took the time to thoroughly educate me on my water quality and the available solutions. I left that visit feeling much more informed and confident in my decision-making. After comparing a couple of other quotes, I decided to go with Pro Water Solutions--and I'm glad I did. Brad's knowledge really stood out. He tested my water, along with the bottled and filtered water we had been using, and the results were honestly shocking. Installation was scheduled and completed in less than a week after I gave the go-ahead. Daniel, the installer, was excellent--professional, detail-oriented, and made sure everything fit perfectly. He also walked me through the entire system and made sure I understood how to use it. Overall, a smooth, professional experience from start to finish. Highly recommend.

We met with all of the big name companies for a whole house and RO system and decided to go with…read morepro Water Solutions. We first met with Brad and he was honest and answered all of our questions. We were able to get a brand new salt system and a RO system at a great price compared to the other companies. The install went smoothly and everything was done in a timely manner as promised. I've already referred a couple friends and they proceeded to work with them as well. So far so good with our system. Highly recommend Pro Water Solutions. Thanks for everything!

Phresh Waters - waterdelivery - Updated May 2026

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