Avoid Alpine Fresh USA. This company does not value new business. I called at 9:00 AM to start water delivery service for our City Hall in Orange County. After sitting on hold for 10 minutes, the rep who finally answered sounded bored and disinterested. When I explained this would be a two-month trial during construction, with the potential for ongoing service, she told me she wasn't sure she even wanted our business and would "have to check with her manager." That was all I needed to hear. I hung up, called Phresh Waters instead, and they immediately scheduled a delivery without hesitation. That's what real service looks like. Alpine Fresh USA wasted my time and showed zero professionalism. If you value your time and your business, go elsewhere read more

We left Sparkletts after many years because since their merger last year the delivery service was terrible with NO customer service support and they never answered their phone. We were out of water for weeks. Alpinefresh/Hector came to our rescue! Darryl made a special delivery of several bottles just for us only days after we scheduled for regular delivery. Darryl was polite and shared how happy he was to be working for a quality company after years of delivering for Sparkletts and enduring ever worsening work conditions there. Alpinefresh's water, prices, and professionalism are exceptional. read more

Best water company in Orange County! Way better price and taste as compared to all the others I have tried such as Sparklets, Arrowhead etc... read more

Fast response, next day delivery, clean and clear containers, clean and fresh water, no aftertaste. Reliable service, excellent communication, price is right! read more

No waiting to talk to someone. Honest answers and water with no added delivery cost. I recommend Alpinefresh, when you call, you receive an immediate response whether it is delivery, billing or any issue. read more

I don't think any of these reviews are from real clients. I just tried to get service from this water service company and already had a miscommunication, TWICE. I signed up a project to get water service here via yelp and decided to go with alpine fresh. I was given a number to call so I did. After the call I was told to send my personal information via text. I did that and didn't hear anything back for 24 hours. Next day I decided msg them again on yelp, this time I was told to EMAIL them my info now.. which I did. Got a call back from the same number I called the day before and msged my information to tell on me I wouldn't be able to get any water till MONDAY. I do not recommend this place at all. I feel like it needs better management and definitely better customer service read more

Got back to me in good time. Very professional and service is a great value. Able to receive services right away!

Our company has just switched over to Alpine Fresh and we couldn't be happier! Excellent customer service- They have been very understanding and accommodating with us and our orders- They deliver every three weeks so we have been adjusting the number of bottles needed- I called today because we have already ran out and the driver " Jimmy" stopped by even though we weren't scheduled for two more days and dropped off water early for us! Really enjoy working with this company and giving them our business. read more

Brand new customer after leaving Primo. Talked to Freddie at 11am, water dispenser and water delivered by 2pm SAME DAY! Talk about excellent customer service! Thanks Freddie! read more

Best water I have ever had Best prices from another company for have requested quotes from I recommend this company to anyone that wants to start receiving water service read more

We have had this water service for many years and we have always like the taste of the water, we had a competitor come into our office to try to sell us his water and he said "mind if I test your water?" I said "go ahead", he did and said "you have great water, I can't help you" I would recommend this water as it is reasonably priced and great quality. read more

Have used their service for about five years now, 100% reliable delivery and great tasting water. Also great customer service via their phone number. If I call after hours and leave a message, they always call back as soon as they are open. Switched to them after our other service via Costco became unreliable. read more

I am a new customer. Hector was very nice. The water is also great. Great overall experience!

The delivery is always on time and very friendly staff. Affordable and fair pricing. Outstanding delivery service, highly recommended!

Service was amazing and fast. Quality and Value was great for me as well. Hector was great to work with and very professional.

I absolutely loved Alpinefresh they always delivered my water on time and it was very affordable. I received water from them for 10+ years until I moved. I miss their water it was fresh! read more

the best drinking water in Orange County . I am very glad that I switched to Alpinefresh drinking water.

Excellent service! And wonderful customer service, Love the water great taste :) Very efficient service and They go beyond expectations. read more

Excellent purified water delivery. Great tasting water, and reliable delivery. Highly recommend.

I been using this water company for 6 + years! Mitch is great! They are always reliable and very nice! They always call the night before to remind you and always make sure I have water! Even if I call for a extra delivery they always say yes! read more

Great water! Great service! Super happy with them! Anybody tired of the corporate companies who don't give a sh...ugar! Try Alpine Fresh! Way better service! read more

The delivery driver is rude and gets angry when we request a delivery. He says he is too busy to deliver, and we frequently run out of water. Looking for a new water delivery service. read more

NOT dependable, and a bit dishonest about their failures. I had this service for 4 months, and each month I had to call and request my water delivery AGAIN because the driver skipped me. There were many excuses, and attempts to "make it up", only to be forgotten or disregarded the next month. I just want water, any day for delivery is fine, I'm not being demanding or picky. I am looking for a dependable water delivery service, not a bunch of flakey losers. read more

Tremendous operation. Has two full sized bottles. So clean. So organized. All routes are organized and computerized. I run a Bittled company up in riverside and sb counties and Hectors operation in OC is where we refer people when they call us and want OC references. His water is so good that he bottles thousands of bottles a week for OTHER bottled water companies. And they go sell it. So. Organization? Quality? Good guy running the show? I would recommend Alpine Fresh and Hector to take care of your home or office. read more

My family has been using this water service for many many years before I was born. Let me tell you best of the best service. Easy to request, pick up drop off always on time. Communication is always on point. Billing is easy and hassle free and most of all the friendly efficient service! read more

This company is awesome! Needed to put in a review here - not sure if the management changed from the review below, but they are at my place like clock-work; water is great; prices are awesome! And the delivery people are super nice. Definitely worth getting water from these folks. read more

The company I work for gets AlpineFresh delivered. I refer to it as Liquid Gold because this water is amazing. I normally drink Aquafina but Id give it all up for this water. read more

If I could award this water delivery service a quarter of a star I would. Even that's too much. Their delivery of water to your home is anything BUT dependable. Sad to say, but, this is the company that bought out and took over Yosemite Water. Never had one problem with Yosemite until this outfit took over. This company was so undependable we discontinued the service. When you are used to water being delivered on the day that is scheduled and that aspect quits happening, along with very lame excuses repeatedly, time to terminate service. One of the excuses which was left on a voice mail was "Due to the water (it was raining that day)I cannot come with the water. How about Friday or another day?". Awesome! Why do I have to chase around the water delivery person? Another time the delivery person just didn't show up, after a couple days go by I called and the call gets forwarded to someone who is obviously not in an office but they tell me "Oh Yeah they couldn't come that day they had to go to court". Don't call and let a customer know there won't be a delivery made on their scheduled day. Dont tell them when they can expect the next delivery. Don't ask if they are running low on water. And definitely Do Not send anyone else to do the delivery. These are just a few of the screwed up deliveries. As far as billing.........good luck to everyone who hung in there with this company after the acquisition of Yosemite. After over a year they send me a statement that all of a sudden I owe them money. Previously to this mailed statement I see a computer print out that was signed by the old unreliable delivery person's signature which he threw in through an open door of my home. By the way, that amount which was highlighted is not the same as the mailed statement. Imagine that?????? Plus, their water is nothing special. Do some research of you are considering this joke of an outfit to deliver your water. Maybe it will get delivered, and maybe Not! Probably NOT! read more

So disappointed with our home water delivery service! Half the time the paper receipts they leave with the bottles never make it to us. We have asked for a paper bill because there have been errors on both sides. One week we have credit, the next 2 weeks we are over due. I've asked several times in last month to have bill emailed to me, to no avail. I called Wed to see when delivery was supposed to be because we had been out of water for a while. They said it'll be there tomorrow (Thur) Called late Friday (4;50) and no one answered, and no delivery happened.) Today is Monday, I've left a message & have not heard back. I request THREE 5 gallon bottles dropped off each delivery. I rarely get 3. So EVERY time I get a delivery, I tell my delivery man, as well as Freddie in the office to please have 3 5 gallons as my normal delivery. "So from now on you want 3?" No, I've ALWAYS asked for 3, always. Last rounds delivery (well over 2 weeks ago) was coming on Friday. Sunday night I received the delivery, and 2 bottles. If if happened every now and then, ok. But when this is the norm and scheduled deliveries, and with correct amount delivered, and posted to bill occur-it's a rare thing. I've been a customer for years and years. And the nonsense keeps getting worse and worse. We're done! read more

I think this company has great service and friendly staff. I have no complaints! Please keep up the good work. Mission Viejo customer