I highly recommend phoenix Nails!!! The owners that own this establishment T.J. and Lynn are so hands on!! They hardly ever take a vacation and they do they call in to make sure everyone is doing well. I was there when they were on vacation and when they called him to make sure everything was OK one of the clients needed to talk to Lynn to tell her that everything was awesome.. But my real reason why I'm writing this review is to recommend Pam. She is really outstanding. If you have a chance, request her, you will not be let down. She's sweet and honest always had a smile on her face and works very hard and makes sure the job is a job is done, right!! I will always ask for her and if she's not available, I will wait. Thank you!! Pam you are the best!! Michele LaFreniere read more

Unprofessional behavior, speaking in their own local language, and repeatedly mocking people in one day. They are completely incapable of doing professional work. I had a very bad experience with them and I would not recommend them to anyone. read more

Came again and Lilly is really professional and great with the dip. I love my experience with them as usual! read more

Phoenix Nails - Left hand using dip - Nail Salons Near Me - Gaithersburg, Maryland

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I've been coming here for YEARS (since my high school days which is more than 15+ years)! I absolutely love coming here and there's a reason. Great customer service, flawless work, attention to detail, great suggestions/advice and cleanliness. I would give them a 5.... However, I came in yesterday to get tips & gel and a reg pedicure and it was a disaster: For tips & dip - the glue was everywhere, and when trying to clean it, she scraped it using a file and it ended up making me bleed, there were dents in some fingertips after dip...so when I showed her, she said your nails are crooked...excuse me what?! (My nails have been the same all these years and the whole point of getting tips/dip is to make it look smooth and nice) so she had to fix it, small particles left in the nails (I'm assuming lint). Very disappointed! For pedicure - the tech did a great job but took longer than expected. Was thinking since it's reg pedicure it won't take long but that's okay, she was taking her time and perfecting it so I'll let that go. Oh and I lost my anklet here and realized after i got home. I'm assuming it was when massaging/exfoliating my legs. Idk how that even happens. The sandals or whatever footwear they have now does not work: it kept sliding off my feet and it ended up ruining one of my toenails, so she had to fix that as well. They used to have reg flip flops and those were perfectly fine, idk why they changed it. I'm not sure what's going on with them but they need to get it together. Come on Phoenix! read more

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The place looks very strange from the outside but is incredible on the inside. Great stock of regular and gel polishes, great service, and reasonable prices, especially considering it includes the paraffin wax! read more

This used to be my go-to nail salon but I am so disappointed with their carelessness after my last visit. I brought my mom in as a gift to her and she ended up with a horrible toe infection that required antibiotics. She actually had to leave work the next day because she was in so much pain. The nail tech doing her pedicure finished almost 30 minutes before mine, did a sloppy job, and my mom's toes started hurting within an hour of leaving. I called and explained the situation to a girl that tried to tell me that my mom probably already had something wrong with her toe before she got there. No, you all don't seem to be sanitizing and cleaning to acceptable standards. Unbelievable! read more

Perfect dip manicure and of course I got my feet done. I've been coming to Phoenix since I was in high school and now I bring my kid here. I strayed away for a little while because I moved but I'll just have to take the drive because no one gets me right like Phoenix. The vibe is nice, it's clean, and they truly take care of your nails. They don't rush and everyone is just so polite. I've always been a fan of this nail salon so I'll never stray away again. lol. read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

I booked a pedicure at Phoenix based on recommendation of a Phoenix client I met at my usual salon (Inspire Nail Bar). I booked an appointment for 5/25 at 10:45am. I scheduled an appointment with Tiffany, as recommend by my new friend. I get to Phoenix, and the technician tells me to follow her. I asked if she is atiffany, she said no and told me her name. The host tells me Tiffany is not available, I assure them that I booked Tiffany and showed my confirmation with Tiffany's name. I ultimately agree to let this other tech service me; okay, sure I'll try the random person. Pedi turns out nice despite the logistics discrepancy on arrival. I was pretty excited that I loved the shape and color! However...here we are 1 week later, and my polish is all chipped off. Insane! My pedicures last no less than 3 weeks; and truthfully, I end up keeping my toes polished from a pedicure for probably a month before I see any issue or feel the need to get them redone. I could not believe this! About 11pm Saturday night (6/1) I was preparing for bed, picked out my outfit for An event the next morning and realized my toes looked terrible! I had to remove and repolish my own nails in the morning to be presentable in sandals. Now, I can't say the nail tech was terrible because maybe the base polish, color or top coat were bad polish, I don't know. So I won't name the person who did them and accuse her of a bad job, because it looked relatively good when I left the salon. But I was HIGHLY upset overall at the predicament it left me in $40+ dollars, wrong technician and 7 days later. I assure you, I have not been to any pool, kicked any dirt or done anything that would cause ruin to my pedicure. I'd barely gone out my house the whole week since I work from home and it was rainy half the week. I contemplated going back with my complaint to actually get Tiffany to do it as originally requested, but I'm probably never going back there again. read more

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I went to Jasmine and she did a really great job on my toes. She did a foot mask that turned into an almost wax and it was new to me so I was surprised when it was super hot . I had a really great experience I will start to make this my regular nail spot read more

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Of all the places I've ever had my nails done this is by far my favorite! Every technician here is stellar! You can't go wrong but you MUST make an appointment, just use their app and select your service. Their customer service from the moment you check in is unsurpassed for the area, and you will not be disappointed. The cleanliness of the entire salon is clean; each station has a spot for your cell phone and a hanging hook for your handbag. 5-stars! read more

Phoenix Nails - Gel Manicure - Nail Salons Near Me - Gaithersburg, Maryland

I had to wait for the perfect technician - Pam ( everyone is good though). But while I was waiting I got my WHOLE face threaded with jamilla at the salon next door for $20!! And then I had to wait a little longer and I got a frozen bahama drink from the beer store for later. The food at blt grill is good too. Really this is an oasis and the center is Phoenix nails. This is a magical place. "I am a pretty girl; dare you be a pheonix and dare to rise up from the ash, a thousand eyes will flare with jealousy while you are just flying past" Love love love Anna Yes I like this place so much I gave two five star reviews. read more

I'm been going to this Nail Salon on and off for 20+ years. After COVID I didn't get my nails done, tried doing them myself I'm done with that so yesterday I decided to handle it, ....I went to my OG spot.. And let me tell U Phoenix has stayed consistent in their professionalism and highest quality of service after all these years . I have never been disappointed. I can't say enough good things about this establishment . If u want cleanliness, amazing customer service, top-notch professionalism...... oh yeah did I mention they stay on top of the latest and the greatest from nail shape, design, eye brows and waxing PEIROD! I sound like an add but IDK this has been my experience Treat your self u will not regret read more

Phoenix Nails - Nails - Nail Salons Near Me - Gaithersburg, Maryland

Thank u so much Mr. Jhon for the job well done i'm really satisfied see you next time Have a blessed day! read more

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A friend of mine recommended Tasha and I haven't gone to anyone since. She is very careful and makes sure everything is clean and even checks back before she starts painting. She never rushes like some technicians. I am always happy with my nails when I leave here. There are many technicians here and most of them take their time and are very careful which is very important. Haven't gotten a pedicure here yet but I will update when the time comes. read more

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I came in today to get my nails done and my technician Mai did a beautiful job on my nails. She is very professional, She took her time to clean and shape my nails she also offered me a nail design that I fell in love with. She is wonderful. I would recommend her to my friends and family that's why I give her five stars. read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

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My friend has mentioned this nail spa a few times as a regular spot she goes to. So I decided to schedule a pedicure date with her. What I loved was the convenience of scheduling an appointment online. You can select what service(s) you are interested in, date and time. In addition, if you have a preference, you can also select the technician you want to do your nails or other service. Once I scheduled it, I got a text confirmation. My friend and I arrived at our scheduled time and were immediately helped. The front desk had a barrier between the greeter and customer. There was hand sanitizer and COVID 19 regulations posted. They also had a temperature scanner. There is an iPad on the desk, in which you sanitize your hands and are able to check in using the iPad. You can then choose from the multiple nail polish colors and they take you right away. The set up was rather great and reassuring. Although the salon is kind of narrow and small, they definitely implemented the safety protocols, such as sanitizer, temp check, distancing customers, sanitizing between customers, barriers in between customers and nail techs, and enforcing masks. The staff were so nice and the salon itself seemed very clean. I made the mistake of not remembering the name of the woman that did my pedicure, because she really did an amazing job. She took her time and didn't make me feel rushed. I also love that the pedicure includes a paraffin wax, which a lot of other places charge for separately. I definitely recommend trying out this place if you need some self care and are worried about going somewhere during this time. They definitely enforce sanitary practices and provide excellent service! read more

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Horrible pedicure, I got the gel pedicure and it was more of a nail polish service not a pedicure . The lady did not message my feet and when she did attempt to "massage" it was so light it was a waste of my time! Will not come back and don't advise anyone else who wants a pedicure to feel good, don't go there ! read more

I've been going to Phoenix Nails for about 2 years....As I live within walking distance. I went this morning for a pedicure and again, I received 5 star service. My appointment this time was with Julie and she did a great job with a superb customer service/positive attitude. They take the time to do the various pedicure actions right and the lotions/wax they use are truly good/relaxing. Highly recommend Phoenix Nails! read more

I just stopped in for a quick polish change. I was greeted by a friendly young lady who asked me to sign in and gave me my own bag of a file, buffer and a few other supplies. The design of the salon was very nice and alluring. The polishes were all nicely color coordinated which is a huge pet peeve of mine. A nail tech named, Kelly, greeted me and helped me find bubble bath before escorting me to her table. She was very sweet and we talked a little about what I do and her kids etc. I was a little shocked at the price. She originally charged me $13 for the polish change and then told me she was mistaken it was really $15 but she wasn't going to charge me the additional $2. I thought that was quite high for a polish change. Apparently it is more to change polish on artificial nails, who knows why. All in all, my experience was good but nothing wow worthy for me. I would probably go back for a pedicure but not my fingernails. read more

I'm updating my review just to say how awesome Christine is. I missed my regularly schedule appointment and was assigned to Christine. Her work is impeccable. She also has a very outgoing personality and is a great conversationalist. She has easily become one of my faves. So good to know I have options:-) I'm updating my review to 1 stars. I went in today for a polish change. My nails are not even a week old and she tells me they charge $30 for a polish change for acrylic and $40 for a fill. I asked her why and she tells me that's just their prices. That's the craziest thing I've heard ever. I've never paid the amount I would charge for a fill to have the color changed. I will not be back. read more

Phoenix Nails - Im not sure this picture does Christine's work justice but it's very good. - Nail Salons Near Me - Gaithersburg, Maryland

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This is a 3 year update. I've had to accept the fact that this nail is permanently disfigured. My skin has stayed in a peeling state ever since my visit here summer 2021. The nail is constantly soft with horizontal and vertical waves. It splits easy on its own. All sorts of blood work has been done. I do not have a thyroid problem or anything else. I obviously can't get my nails done like normal. I really wish I knew what they used on me, because that nail did NOT come off like I Stated in the original. It finally came off September 2021 by accident, and it had been on since June. It survived bumps on glass while bartending and getting caught in a storage door which made the split worse. It survived numerous attempts against acetone. WHAT WAS USED ON ME? Especially for it to NOT HEAL within 3 years? And to stump dermatologists??? The photo with the green is obviously taken in 2021. The new photos are from now in 2024. For some reason my photos keep getting flagged, I'll happily send photos with proof of the current date to anyone who asks. read more

Phoenix Nails - Nails won't soak off & it's so long and curvy it cracked my natural nail - Nail Salons Near Me - Gaithersburg, Maryland

Phoenix nails has been a favorite salon for years. They're clean, nice, and always do amazing work. I never go anywhere else in the area. read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

My friend and I walked in on a Friday evening without an appointment. Even though it was pretty busy, they were able to take us in about 10-15 minutes. We opted for the gel pedicure over the regular. The gel pedicure is $52, whereas the regular pedicure is $34 or $38 (I can't remember). I think that the gel pedicure is worth it. I also appreciate that they were able to paint my very tiny toenails. The pedicure includes paraffin wax. It was a nice way to end the pedicure. read more

Phoenix Nails - Gel pedicure - Nail Salons Near Me - Gaithersburg, Maryland

I went to Phoenix nail salon because I needed a SNS manicure will my car was being worked on and this salon was close. Made an appointment ahead of time with no issues. I've since been to Phoenix 2x and I hate to admit, Vicki has won me over! I was a loyal customer to my previous nail tech for almost a year!! After my first appointment with Vicki, I knew I had to switch salons. I've never had a better SNS manicure on my short nails! Thank you Vicki, I hope you see this review! Also, if you pay in cash, there is a discount. read more

Phoenix Nails - SNS Mani - Nail Salons Near Me - Gaithersburg, Maryland

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Filing a suit against this trash salon. Low budget low quality dirty salon terrible employees terrible manager and gave multiple people including me an infection. read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

Tasha was amazing, so sweet and attentive. She got the almond shape perfectly! I really recommend her! read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

Everything about this nail salon is amazing. They were able to fit me in for a last minute appointment & boy- did I appreciate it. Hanna took her time & made sure everything was perfect. I got the dipping powder - which sometimes look clunky- but she worked her magic & even though it was closing time- she did not rush & was very patience with me. Overall: Great Experience. read more

Phoenix Nails - Dipping Powder - Nail Salons Near Me - Gaithersburg, Maryland

Decided to try this nail salon after receiving a recommendation from a friend. Though from the outside, it practically looks closed (tinted windows, signage was not illuminated, no open sign, ...) i had an excellent experience. Once you get inside, you can see this is a large, well kept, luxurious salon. There were ample nail and pedicure stations, and some rooms in the back I did not see, but I assume cater to waxing clients. Without an appointment, I was helped right away. I input my information for contact tracing, took a very brief COVID safety contact tracing report, and was handed my own nail file and buffer. My tech, Tasha, was great, helping me put my vision to life. I showed her a picture as inspiration, and she helped me find the right colors and shape. Her service was painless and speedy, she was a great conversationalist, and she checked in on me regularly. The gentleman at the front desk also made his rounds choking in on everyone, and remarking on the rom com playing on several screens around the establishment. At check out, you could pay with cash or credit, and you could rip over venmo - a nice tough I'm happy to see many salons are adapting. Overall, price was a little higher than other places I've gone, but the service was so excellent I will absolutely be making this my regular spot. read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

You know it is time to get a pedicure when your toes look like they could help you climb trees. Just kidding it wasn't sloth like bad but I needed some pampering and heard good things about Phoenix nails. First thing I heard was that they were always crowded. That my friends is true. I walked in at 11am on Friday, and there were two parties of bridesmaids waiting taking up the entire front of the salon. So much like other nail places, there are a ton of women technicians and one dude up front (nail salon pimp). He told me that the wait would be long and we scheduled an appointment for 1:30pm. When I returned, they gave me my own baggie of new files, tools and buffers to take to the technician. This definitely gave me the impression of being super sanitary. I am sure other shops, open up a new pack in front of you, but there is some element of control when they put it in your hands. Nail pimp offered me a bottle of water which was a nice touch. I loved that my technician didn't make small talk but was still very friendly. This allowed me to watch Guardians of the Galaxy that they were playing on the TV in peace and listen to the bridesmaid's gossip and wedding planning stories (lesson of the day: do not wax arms for the first time the day before the wedding cause you will look like you have chicken pox). The bowls and chairs were quite clean. The massage chairs were in great working condition and relatively new. The pedicure itself took awhile, since the technician was very thorough. I showed her a simple nail design (basically series of dots to make a flower which I use as a test for nail salons)and unlike other shops she didn't act like it was a huge chore or out of her skill set and recreated it easily. The best part was right before the scrub and polish, they dip your feet in paraffin wax FOR FREE even though it's not one of those upgraded "spa" pedicures. The same goes for manicures!! Two hours later, I was quite pleased with my mani-pedi and it worked out to under $50 with the designs. I only wish they had would come around to check on the drying status (usually they apply cuticle oil then too) but I understand that they were quite busy. This will be my go to salon from now on!!! read more

Phoenix Nails - finally some nail art! - Nail Salons Near Me - Gaithersburg, Maryland

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Phoenix Nails has served this community since 1998 and they have always been top notch with customer service, new equipment, staying up to date with fashion trends. Every time I come to Phoenix Nails I have been welcomed and greeted with love and amazing customer service. Lynn and TK believe is Great Service and that is all that they provide and have taught their staff the same service. I recommend you taking a visit I promise you will never go any other place else. read more

I made an appointment here with Diana (Duyen) thinking it was another nail salon! (one also in Gaithersburg)...lol. Pregnancy brain indeed!!! I realized it when I got there, but it was already my appointment time so I just prayed I would get lucky and the nail tech I requested would be great! Turns out, Duyen was great!!! I had a regular manicure and pedicure with an extra 10 minute foot massage. I really needed to just sit down quietly and relax. That is exactly what I got. Plus even got to watch a movie! I'm particular with services and time, and Duyen checked all the boxes! She did a great mani/pedi job and she had a timer for my 10-minute extra massage. I was so pleased I got my nails done and a mini massage to relax! read more

Rip off, even though prices are posted they will up charge you at every turn if you don't fall for the upsell strategies. For the same acrylic fill in service I have been charged different prices (higher/lower) by different nail techs. Further, I've taken my sister here three times for designs. Despite asking the manager for best time to come and for someone who can do designs well, each time they look as if a novice did in a rush. The positives are 1) despite location, it is very beautiful inside 2) everyone is exceptionally nice and despite the Covid masks seem to be smiling as they swindle you read more

Let me start by saying this is only the second time ever getting a manicure and pedicure in my life but a friend was going and I have a trip coming up to the beach so I said, why not. $105 later ($95 + $10 tip) for us both, I can say that I am not impressed. We decided to check out this place because it had the highest rating in the area. Not only am I going to have to cut my nails again when I get home, I am also gonna have to keep an eye out on my feet to make sure I don't get any ingrown nails from the way she cut my nails. I had done some work the day before and had glue on my finger nail that was still there after she was done, I had to ask her to please buff out the ridges and get the flue off. I figured this would be standard, or at least I would get a discount because I did not have my nails painted. My cuticles are all messed up as well. I would expect this quality from a niece who was bored and wanted something to do while we watched tv at Christmas. To top it all off, she told me that it would be $91 but when she returned with my receipt, it said $95. When I asked her about it, she said "sorry". What? I wanted to be sure to share my experience on here just to tell people that maybe the highest rated isn't always the best. Never will return. read more

Phoenix Nails - I would expect this quality from a niece that just wanted something to do while we watched tv, not for $45. - Nail Salons Near Me - Gaithersburg, Maryland

Came to get my birthday nails done after being recommended this place. It's really nice and clean, however it had a long wait time even though I had an appointment schedule. The lady who did my nails was so nice, she helped me figure out a different way to do my nails after I didn't like the initial design. She left my nails just how I wanted them, thank you! :) read more

Phoenix Nails - Nail Salons Near Me - Gaithersburg, Maryland

As said in previous Yelp reviews, this place is the bomb.com. It literally runs like a well oiled machine. This is my first time visiting and I can see why it gets such high Yelp reviews. For starters, all the nail techs are busy. They are really into paying attention to the task at hand instead of chatting with their coworkers. They are sweet, attentive, and ask for direction along the way. The polish selection is very generous and the thing I liked most was the fact that they had multiple bottles of the same color. If someone else had a color you wanted, you could both get it at the same time. After my polish she cleaned up the area with a brush to make sure there was none on my skin. Very thorough! My only tip is to make an appointment because they are super busy. I did have to wait, but it went quickly and they kept me informed on how long it would be without me asking. read more

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Came here with my mom on Mother's Day to get our nails done! They owner was really nice and so were the nail techs. We both got mani pedis and it felt good and our nails looked good at the end too! We didn't get gel but I'm sure it'd look even better. Overall a very good experience and would definitely recommend and come again! read more

We called at the last minute for gel nails. We were able to come in right away. The place was very welcoming and more importantly, very clean. We are very happy with the results and will definitely return read more

Lanvy did my full set and did a great job. She really took her time to make my nails how I wanted them. read more

Phoenix Nails - Full set by Lanvy. Showed her a nail inspo pic and she executed very well. - Nail Salons Near Me - Gaithersburg, Maryland

Great service and such lovely staff. I love how I schedule online and don't have to wait. Thanks

This is a nice nail salon in the Gaithersburg area. During a recent visit, I had a manicure and pedicure for $47. While, the manicure and pedicure does include a hand and foot paraffin wax, it is a bit pricey; but a nice way to treat yourself. They show a movie with subtitles which is nice. A small complimentary water bottle is available if you ask for it. I don't get my nails done that often or do the gel or shellac nails. There is an extra charge when you use your credit card. They offer a 6% discount to customers paying in cash for services of $45 or more. They do not accept tips on a credit card. I definitely suggest making an appointment or else expect to wait. Ask for a quote for services before making an appointment. There is an extra charge to have your nails buffed. I had a nice experience, so I would visit here again if I feel like treating myself. read more

Phoenix Nails - Bring cash, they charge you extra for using a credit card. - Nail Salons Near Me - Gaithersburg, Maryland