Final Thoughts: 2.40/5
New Viet food place that opened up on Tully road. They replaced Coffee Lovers. My friends and I wanted a simple dinner today. This spot is close around here and so we decided to go here. They are still in the soft opening stage, so perhaps a one star isn't quite fair for them. You would really have to give me a terrible experience for that to happen. Will be a 2 stars for today. With some improvements and more training, hoping they'll be alright.
Food:
Gỏi Cuốn (Spring Rolls): 3.0/5
This is a very interesting case and mix-up. My original order was gỏi cuốn (sping rolls), however, what I received was gỏi cuốn chay (vegetarian spring rolls). Two differences here: 1) the protein and 2) the dipping sauce. For the regular spring rolls, they use shrimp for the protein and include a hoisin peanut dipping sauce. Per their menu, the vegetarian one uses tofu as the protein and has a soy sauce dipping sauce. What I received today was the vegetarian spring rolls combined with the hoisin peanut dipping sauce?? I'm not actually complaining about the dipping sauce because I do like this dipping sauce, but it's just interesting how there was confusion with order and with constructing the dish. The rolls are 90% vegetables, 8% vermicelli, and 2% tofu though, so...yea. Very refreshing for the heat though.
Filet Mignon Hot Plate: 2.0/5
Contrary to the description of this item, this plate was served just warm at best? Again, very interesting because the description states "All hot plates served HOT, with baguette (bánh mì), pate, red pork, egg, Vietnamese meatball (xíu mại), tomato, and pickled veggie". The pan looked like it was aluminum and was hardly hot. Not sure where the pickled veggies went. Bread was not my favorite at all. Definitely not bánh mì Đức Hương quality. Flavor was just alright. Meat is tender and mostly already cut up. My recommendation is that it needed more of a sauce component and temperature would be better retained on an iron cast pan.
Bò Lúc Lắc (Shaking Beef): 3.0/5
This is their stir fried filet mignon with white rice/red rice. My friend chose red rice today. The rice was quite mushy, even for me who tends to lean more on that side versus a dry rice consistency. The meat was tender enough. Of note, typically the onions and bell pepper or veggies are very caramelized in the sauce. There was 1) no sauce and 2) no caramelization at all. The food did come out fairly quickly, so perhaps the veggies did not have much time was spent on the pan. I'm fine with a raw onion, but I know that's not the typical or preference for a lot of others. Again, this dish could really use some more sauce to it.
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Quality: Aiight?
Their food came out fairly quickly, so I'm not sure. Their veggies are very fresh and has that nice texture to it, which I like. Made or order? Hmm maybe? My spring rolls were fine, but my friend's hot plate really wasn't that "HOT" as emphasized in their menu.
Price: Average
Prices for the dishes will range from $17 to $21. This seems like average pricing for these dishes within the SJ/Bay Area. For 4 of the vegetarian rolls, it was $10, which is better than other places that give 2 for $8 ish. Given what the dishes were though, the prices seem appropriate.
Service: Would benefit with some additional training
Definitely still within the training period. One of the waiters was trying to take our order. It took some time to actually find the item and input it. Some clarifying questions needed to be asked, as well. We pointed and said the items multiple times and there was still some miscommunication. Just by the looks of my dish, you can tell there was some miscommunication on multiple levels. My order was for the "regular" spring rolls with the shrimp and hoisin peanut dipping sauce. What I received was the vegetarian spring rolls with hoisin dipping sauce. If it was a mix up with the spring rolls, then it should have been with a soy sauce dipping sauce instead of the hoisin sauce. Customer service wise though, they are quite nice, but again, could benefit from some training. So interesting that it took like 3 people coming out to serve us our food, but was so difficult to get some to bring us the check. My friend did end up just going up to the front counter to pay.
Ambiance: Spacious
Interior is huge. Very standard Vietnamese restaurant. Lots of seating and tables inside. They do have booth seats and regular tables/seats. My preferences is always the booth seats, but they let us choose.
Location/Parking: Not the best location
This location is right on Tully Road and I actually can't say it's the best location. Getting out can be kind of a nightmare, but there is the option to go out onto King Road, which may be slightly better. There's parking in the back and doesn't seem to be super crowded, so fair space. Will have some tighter turns though, so just a caution. read more