The food is not bad. If you are looking for good service, DO NOT GO to Pho Basil. I would give negative stars to the waitress alone if I could. This young woman was extremely rude to me and my 50+ year old parents. She told my mother to go read the menu after we asked a question, and later banged a full glass of mango latte against our table, spilling it to places and onto my father, then immediately left without saying a word.
Feel free to continue reading about the whole thing. It went like this:
My mom is not fluent in English. I started asking on behalf of mom: Could u change the meat (Chicken, for example) to duck in stir-fry Noodles?
"You need to give me the name of the dish".
Me checking again if we could have duck meat before ordering one
"Yes, (She interrupted with a rushing tone) YeS I AlReAdY SaId SO bUt you need to GIVE me the NAME".
I give her the name of a dish, Saigon Noodle, then ask if they have seafood with rice.
"(Impolitely and immediately)No".
My mom pointed at two pictures, I helped her ask: What are the differences between the two dishes?
"You need to look at the menu, everything says there".
She could clearly tell that my mom is not a fluent English speaker. I looked at her in the eye with a smile: so you don't want to explain?
"(answered quickly)You weren't nice to me either".
Wait. Excuse me?... This whole time, she pulled an unhappy and impatient face. She literally had one job as a waitress, and she couldn't serve her guests. She came back later, banged a full glass of mango latte onto the corner of our table, spilling the drink onto my father and everywhere else, and immediately went away. It felt like she was expressing her feelings by doing that.
When the boss of the restaurant passed us a dish, I asked if we could have a different waitress to serve us the rest of the time. The boss said yes, and I could tell that the boss felt awkward (and a bit sorry). The boss and the second waitress (taller with glasses on) were polite. The food wasn't bad, but clearly, we didn't have a good experience.
We even asked ourselves, did we do something that made the first waitress unhappy? (Notice that we were guests, and she was serving us) All we could think of was when we walked in, we had fries and a drink in our hands, and we ate a couple of fries. She came to tell us that we can't have food from outside. I briefly explained to my mom, and we moved the food away. My dad politely asked if she could come back later and give us a few more minutes to look at the menu. When we were ordering after she came back, I can guarantee that we weren't being rude to her, tho we didn't have much joy on our faces. Maybe she had a bad day, maybe the restaurant was busy, for whatever reason, she let out her negativity and ruined our good time. Good luck with her future life and career. I used to have a good impression of this place, and I was okay with the portion and price, too. Too bad, starting today my impression is changed.
07/12/2021 read more