I bought a 34' Haulmark Edge race trailer and on the drive home from California the rear latch failed. The latch had been fastened with sheet‑metal screws, which sheared out -- an obvious poor choice for a critical load-bearing component. Fortunately no one was hurt but cargo security and road safety were compromised. Customer service was disappointing. I received minimal response from Marc Gordon at Phil's Trailers and similarly minimal response from Amanda Greer at Haulmark Trailers. Both acknowledged the issue but provided no timely resolution, repair plan, or clear next steps. For a high-dollar trailer built for hauling valuable equipment, that level of support is unacceptable. read more

Phil's Trailer Sales - Trailer Dealers Near Me - Robinson, Texas

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No good with after purchase service Very dissatisfied Drove to Texas from Bay Area California. Finally got title after 2 years read more

We bought a 28 foot car hauler from Phils and couldn't be more pleased. Quality equipment, fair priced and completed the deal in a timely manner. John was one of the best and most straight forward sales people we have ever worked with. We absolutely recommend Phil's for your trailer needs. read more

we placed a deposit for a stock box for the transportation of livestock. The availability of the stock box was confirmed by both the salesman and service/parts department. the following morning we received a call that the stock box had been sold despite us putting down a deposit. very unprofessional and full of excuses. read more

Bought a trailer from Phil's had some trim problems with the interior fixed myself not worth driving back never use the trailer went to trade it back in. They'd appreciated it $4000 in just a couple of months won't be going back again. read more

Best trailers in Texas as for 20% off they will wheel and deal with you! Great experience

we bought a brand new 2025 24ft black out race car trailer it got here with a long scratch no under glow lighting, leaks in the front when it rains warranty is taking for ever to get done we have to haul it over 1 hour away to get it fixed. read more

First class staff. John Maxwell was great to work with an he got me hooked up an into a trailer that was better then the one I was looking at. Highly Recommend. Ask for John you won't regret it. read more

We worked with Sam to purchase a new 34 ft Haulmark Edge . We had a ton of questions but Sam was so helpful with everything. We drove from Northern California to pick up our trailer and had the pleasure of meeting Sam in person. The trailer is exactly what I wanted, everything was installed and ready to go ! Jessica in parts got us all set with locks , t-shirts ( gonna wear them at the race track!) and a free keychain ! Jerry was great too . We are very happy with our experience at Phil's ! A huge thank you to Sam . She definitely gets 5 stars ! Thank you! Joey T read more

One of the smoothest buying experiences I've had in awhile. Gavyn and Linda are both A-1. read more

Phil's Trailer Sales - 7x16 V-Slant by Pace - Trailer Dealers Near Me - Robinson, Texas

The staff are absolutely professional and went above and beyond to fix our trailer lights while we were on a time sensitive trip. They dropped everything in order to fix the lights and were an absolute pleasure to deal with. If I could give 10 stars I would. Businesses like this are what make Texas truly great. read more

Update. Gavin talked to the Supervisor and was able to work out a deal on a new spare tire and rim for our trailer for the unexpected trouble of having only 3 lug nuts per tire on our new trailer. They even threw in a Tshirt. Not sure how the lug nut thing happened but Phil's made it right. Thank you Phil's. read more

On two separate occasion over the last couple months. I have reached out to Phil's first was by phone. And spoke to a sales man. I do not recall his name but he was rude and condescending from the get go. He acted as If I was wasting his time by asking for information on a $14k trailer. Today I tried to get a build sheet for a particular trailer that I was interested in purchasing. Gavyn replied to my email by stating the manufacture no longer supplies them with a build sheet. If that were true then how do they know what they are selling or how to properly price it. The build sheet for a trailer is like a window sticker on a new car. These guys are straight clowns running a circus. I have also read the owners reply's to the other reviews and that explains why his staff treats customers the way they do. read more

Sold me a trailer off eBay Trailer has several leaks Was I was getting a trailer with 2 year warranty but this trailer was warranted for a year Trailer was advertised as Texas Made but may have been made in Georgia. Checking into that right now. Was told by this company you get what you pay for. read more

We called ahead to purchase a specific trailer. Were good to pay full advertised price. Spoke the night before and the morning of before we drove three hours to pick it up even texting when we were 45 min away. They sold to a couple who drove up before we got there. WOW!!! They didn't care because they sell a lot of trailers. Super bad customer service. read more

I can't say enough good things about my experience at Phil's. I have been looking for a cargo type trailer with a pretty high level of customization. I found one that an individual was selling on ebay and drove from Dallas to the other side of Waco to see it.... it was a total dog - wasted time. I had seen some ads online for Phi's and since it was on the way home, I decided to stop and see what they had on the lot. It was late in the day and it was going to be very close to closing time when I arrived so I called ahead. The manager of the lot, Belinda Bishop, answered the phone and said to come on over she would stay late for me. When I arrived, it was after 5 but she still spent probably 45 minutes showing me around and looking at the different trailer they had in stock. When she got a good feel for what I was looking for, she told me that the best option would be to design it myself and have it custom built. She walked me through the entire process and helped run some numbers for me and this was the route that I decided to go. I have never done anything like this before, but Belinda was amazing to work with on the design. I am more than a little "detail oriented" and I really wanted this to be great, to say I was high maintenance during the process would not even come close to the truth. She worked with me for several weeks getting the design down and her suggestions were just what I needed. It took about 90 days for them to build the trailer - right on schedule for what she told me upfront. The day I went to pick it up I was really nervous because sometimes when you work really hard on something and it doesn't come out how you expected - it is a big let down. Let me tell you upfront this was not the case - in fact - just the opposite. The trailer came out amazing - better than I ever expected and most all the credit is due to the personal attention that Belinda gave through the process. Her help was invaluable and I was 110% happy with the final product. I give Belinda a 5 star review and highly recommend you to ask for her when you go to Phil's. It was worth the drive from Dallas. read more

I had to have a trailer and it's a seller's market so I ended up at Phil's because they had what I needed and I had to have one that week, so there is that. However, the trailer they sold me is the most poorly built piece of shit that I have ever seen, they cut every corner that you can cut in the build. The wiring for the lights is literally tide to the bottom of the trailer (wires tied in a knot around a stud) and hangs down waiting to be ripped out by a road hazard the first branch run over. The lights on the trailer are not symmetrical at all they just screwed them on wherever. The doors are not straight nothing is true or straight. I did not check the roof when I bought it, but when I got it home when I looked out my second-story window you can see would looks like three tubes of caulk used to seal the whole back end, where it must have had a leak. Now if I had gotten a good deal on this piece of shit, I would be a lot better with it but they got me and I am still pissed. Never again Phil. read more

Bought one of their Texas Select 24' enclosed trailers sight unseen based on the description in their ad and by the salesman. Complete and total junk. The screws are poping out of the flooring, the inside plywood is so thin that it is curling in on itself. They couldn't even line up the edges of the plywood before screwing them down. The metal sides are so thin it wouldn't suprise me if a rock thrown by a lawn mower would penetrate it. Spend another $1500 and get a real trailer. read more

The folks at Phil's Trailer Sales was the best group of people I have ever dealt with for a purchase. The salesman (John) and staff stayed after their closing time on Saturday to complete the sale and get me on the road with my new gooseneck trailer. I work all over the US but I will definitely make the trip back to Phil's if I need to purchase another trailer. THANKS AGAIN FOR ALL THE HELP GUYS!!!! Andy W. read more

I was in a pinch looking for a cargo trailer and these guys definitely came through. I bought a 16' pace and it seems good so far. I was in and out in about 20 minutes tops. After they showed me what I asked for, didn't try to up sell, they pulled the trailer around while I wrote they check got the paperwork done and off I went. read more

These guys where great to work with they went above and beyond even after the sale! They was extremely busy when we was there and so it took a little longer then we expected but they was all busy working so I guess I went to the right place lol. Love my trailer thanks read more

Drove 2hours to purchase a trailer and arrived at 15 minutes after 9am. Was met with "You come in here asking a lot of questions right after I opened on a Monday after a long weekend"... Really? I had cash in hand, and may have spent more on a larger enclosed car hauler if he would have answered my questions.. Great way to lose a customer and everyone else looking for a referral from me for a trailer. FYI - I drove a little way up to P&C Trailers in Malone, TX and picked one up there immediately after this morning, and had great customer service.. read more

BUYER BEWARE- Customer Service is horrible. If I would have read the reviews before I bought my trailer I would have not bought it. Following up with anyone to get a response takes a while or multiple emails. Excuse after excuse for everything. Save yourself a headache and take your business elsewhere. If you don't, you cant say you haven't been warned. read more

Worst experience ever with John Maxwell and Gavin Stanley, but Melinda Bishop takes the cake as possibly the worst Manager lacking in common decency, human engagement, as well as basic customer service. After hiding 20 minutes in her office she came out with a sarcastic tone, extreme rudeness, unnecessary condescending comments and by far the most unprofessional person I have ever attempted to do business with. Long story short, I drove up from California to pick up a trailer I put a deposit on. Upon arrival and inspection of the trailer, I noticed there was damage to numerous parts of the trailer that Gavyn chose for me. Belinda refused to allow me to purchase the undamaged trailer (same make and model) sitting right next to the unit she was trying to force on me, nor would she reduce the price of the trailer a mere $50 for damages totaling at a couple hundred dollars. Furthermore, she continued with feeding me more BS by telling me they do not have time to inspect the trailers when they get delivered. She told on her self here what kind of manager she is and the racket they run. So you are saying you will accept damaged trailers and purchase them without inspecting? I find that hard to believe and even worse she expected me to pay full price for the damaged trailer once again that they chose for me .. total BS! I drove two days to deal with this unprofessionalism! Gavyn was the perfect sales person over the phone but when in the presence of Belinda the manager he completely changed his tune and became very rude towards us. Gavyn stated he didn't say things that he did on the phone before arriving and became someone completely different than the person I was dealing with on the phone, but as soon as Belinda would walk away, he starts apologizing over and over for her rude behavior towards us... Such a phony! To further support what a terrible manager Belinda is, in the listing of the trailer they promote "Support Texas built Trailers by Deep South" yet she had the audacity to question why I would want to purchase the trailer manufactured by deep South and proceeded to tell me she wouldn't even sell me that trailer to drive back to California if it was her. I wonder if deep South would be happy to hear how they are "supported" and "promoted?" At any rate, moral of the story... Sales people act cool on the phone and will take your deposit but once you arrive expect to get a crappy product and even crappier people to deal with. Save your time and money and don't buy a trailer here! ***The owner Donnie likes to respond to any review that is negative by not taking any accountability at all. Not even a mention about the behavior of his employees? Belinda did not have any conversation with me about the warranty as described in his rebuttal, no yelling took place, and I did not ask for $50 off and proceed to ask for more. Re-read my review... what I stated is what happened and is the truth. For someone who wasn't there you should be asking me why I chose not to purchase from your establishment instead of false stories about what did or didn't happen. Donnie wasn't in the office and in fact I am told by other trailer dealers in the surrounding area that he hardly is at his own business at all, so how can he deny these claims? Not to mention these other trailer companies I spoke with say that they have people coming in complaining about Phil's regularly so how do you explain and deny that? I get you are in protect mode but don't fabricate what really happened there and the poor experience I received which I choose to tell about. read more

I wouldn't recommend ever buying a trailer from this used car salesman outfit. i paid 40k+ for a trailer and it never has been used . I had to call the factory Glen who is the best customer service ever at Forest River Trailers who actually made the unit.. Phil's trailer is just a middle man and a bad one at that. I special ordered this trailer and wish like hell i went to my first pick but i believed the line we are the biggest and the best lmao. Glen has taken it upon them selves to take the trailer all the way back to Texas on there dime and fix what was wrong at the time of pick up ... It funny now looking back they rushed and wine and dined for lack of better word then slime me lol ... The owner is a old car used at that salesman. My car wouldn't even fit in the trailer and the air conditioners were even hooked up to the generator just to the plug from the house i guess i would have to run a cord from a tree or something to use the air conditioning or the heat and buy the way the heater doesn't work no heat strips they for got to tell us that till i asked when i got home 2400 miles later. One last thing they never have called wrote a letter or nothing to ask if our issues have been taken care of guess they really are a place once it of there property its not here issue it the factories so i suggest stay away from this used car sales lot... biggest joke in Texas ... Since buying it 12 people from my area have said same thing and never bought from them cant wait to go racing and spread the word... read more

Drove from Houston to pick up my new motorcycle trailer. Purchased from Tom......at a great no hassle price. Looking for a trailer? This is the place read more

Phil's Trailer Sales - Trailer Dealers Near Me - Robinson, Texas

Can't say enough good things about Phil's Trailer Sales. They are the kindest people, will go out of their way to make sure everything you wanted is done. Even talked to the service manager Jay about some extras and he's right on it. Jay made sure that I was treated like royalty and when I mentioned how special he made me feel he just said just doing my job like I do for everyone. I've recommended this place to many of our friends and they've had good service from everyone at Phil's. read more

I searched for over a month to find the trailer I needed. Every dealer in the Dallas/Fort Worth area wanted more than I wanted to pay! Finally a good friend turned me on to Phil's Trailers near Waco, Texas and I was able to find exactly what I wanted and for LESS than I had expected to pay! This trailer had everything I wanted: Great quality brand name (Haulmark); .030 walls, 16" on center wall studs; flow thru ventilation; superb undercoating; LED lighting throughout; leveler jacks on the back; V-shaped nose; piano hinge on side door; roof vent too; and much more. Even with tax, title and fees this trailer came in several hundred less than I had expected to pay! The service at Phil's is also spectacular. Belinda, my salesperson, was professional and able to get all the paperwork done and the sale finished in record time! I also got a free Phil's Trailers ball cap to wear. and I do so proudly! We drove down from DFW on a Friday afternoon and Belinda had all the paperwork ready for me when we arrived. She knew the answers to all of my questions both on the phone and in person. I have to agree with Don H. - If you're looking for a quality trailer at a great, no hassle price, "this is the place." Make the drive and get a GREAT trailer at a GREAT price! read more