To start this, I've been RVing since the 70's. So have been to and used enough RV dealers to think I can tell a good one from a "Don't stop there" dealer.
First I must admit I was totally not impressed with the way the Crestview dealership in Hewit/Waco appears as I entered the parking lot. Nothing but a DIRT parking lot to include area where NEW RV's are parked. Felt like a fly-by-night operation. And when entering the maintenance/shop area, there is dust covering everything. New parts on shelving covered in dust/dirt. You can see into the main shop area, SURPISE, it's a dirt floor. What in the world is the upper management thinking? And if the owner's are aware of this, SHAME on them. If I was buying a new RV, would have second thoughts about here based on just their appearance.
I was really having second thoughts about dropping off my new RV.
But I needed warranty work completed and I was there.
Once I began talking with the service advisor Camron Johnson my opinion began to change. Camron is extremely knowledgeable of repairs and getting scheduled for repairs. He is polite and took time to explain what they would be doing and gave me a RUFF estimate of time. Camron then introduced me to the TECH that would be working on my RV. I will admit I was not expecting someone as knowledgeable as Jordon. He is the type of employee you want to represent your company. Knows what he's doing and knows how to deal with grumpy old men like me. Another impressed moment. Prior to picking up my RV, Camron had it washed. After sitting in all that dust, it needed it.
After warranty work was completed, I picked up my RV. After getting home, I was re-zeroing the self leveling system. Was having major issues. Called Camron and he had Tech come to my rescue. Junior also impressed me with his concern in getting me up and running (re-zeroing). Junior took the time to explain what he was doing so I could understand and what to do next time. Wow, another great employee.
These guys work in a dirty dusty area but are really excellent Tech's.
I gave a 5 star rating based on the employees. EVERYONE I encountered was just fantastic. Everyone was knowledgeable, polite and went out of their way to answer questions and repair issues I had. Will I recommend Crestview Hewit/Waco. If you want great RV tech's, yes, this is the place.
Excuse the long windiness, but Camron, Jordon and Junior need to be pointed out to upper management as excellent employees. read more