Best Mechanic reliable and honest. Jonh and his team are amazing. We don't trust anyone else with…read moreour family cars.

I warned them this review was coming. I gave them a chance…read moreto make it up. No. I bought a truck in Waco that didn't run. I drove three hours and couldn't get it running. All-Star lockout recommended I bring to JNB. So we flat towed it 15 minutes through Waco after calling them. I told them that they could do whatever they need to do to get the truck running. They never called me. I checked in with them every week. About 4 weeks in, they realized it needed a fuse box (which all star had already said from the beginning). I had to then ask them to replace it, after I had already told them to go for it. Three days later, they called me (for the first and only time) and asked me if I still wanted to replace the fuse box. Why would you need confirmation so many times? So much confirmation yet so little communication. So they finally did that. Anyway, two weeks later I called them again and Bobby told me they didn't know what to do with it anymore. Said "we don't work on many diesels." Well my good sir, I would've appreciated knowing that 6 weeks ago. So I asked them if they were done working on it and they said yeah. So later that weekend, I rented a trailer and drove three hours to pick it up. Multiple times, I told them to 1), tell me how much I owe them, and 2), make me a detailed list of what all you checked so I can show a capable shop. Bobby said he could do that. I show up, and he tells me my bill is $1,800. I had no idea. I'm an 18 year old trying to make some money flipping cars. It feels like they took advantage of me. They charged me for 12 hours of labor. I'm nearly positive they didn't do 12 hours on it, because they could not give me an account of anything they found. My "detailed report" I requested was nothing more than a piece of notebook paper that said "12 hours" and "fuse box." Bobby never apologized and never looked me in the eyes. Outrageous. I was so frustrated. My mom convinced me on the long drive back to call one more time. We spoke to John that time. We complained once more that we received no communication the entire time the shop had the truck. John came up with the brilliant line that "your truck wasn't the only one in the shop." Well John, you should've refused my car if you knew it was out of your league. If you don't have enough time to call the owner of the car, then you dang sure didn't spend 12 hours on it. I don't know if anyone has had the experience of towing a car to a shop, paying nearly $2,000 and then towing the car back from the shop, but if you haven't yet, please don't come here. John and Bobby, you still have a chance to make it up. 1 star. I got fleeced.

I've used Gunter for several years outstanding service, courteous, thoughtful, and most importantly…read moreknows what he's doing and gets the job done promptly highest recommendation

Great experience. Will in the Service dept took care of us…read morewith an issue we had with another GM dealership in Waco and Michael Weithorn took very good care of us with the purchase of a new car

I went online and scheduled an oil change for 10:30. Arrived at 10:20 for my appointment. I did not…read moreleave the establishment until 12:18. Never once was told that they were running behind, apologized for the long wait, nothing. Why have me schedule an appointment if you're not going to honor the time the customer scheduled the appointment. That was a complete waste of 2 hours of my day. Then when they finally brought my car up to the front, they parked behind a car that was in a line and then parked another car right up to the back of my vehicle where it was completely difficult to get out. I had to back up and move forward twice to get my car out from between the two vehicles. Service & time management deserves one star. Only gave two because the lady at the service desk was friendly, although still no acknowledgement of the time it took for the service. Will not be returning here for an oil change again.

Absolutely the best tint shop in town! Courteous and professional service, and great pricesread more

Im very impressed with the job he did. Very good customer service. Amazing job on my tint. Great…read moreprices!

Very honest, reliable mechanic shop. I've been using them for several years and have never had any…read moreissues. Very trustworthy.

Excellent Auto service, Fuel Pump installed in Two Hours. Very Professional and will def use them…read moreagain !!!!

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I won't buy a car here because the staff is so weird! They would not give me a trade in value for…read moremy car, then they kept trying to keep my old Subaru and make me drive a new Subaru around town while I run errands and I kept trying to explain how that doesn't work for me because I have to pick up my child at school and I would need his carseat, they acted like I was lying by questioning that and pressuring me to take the car. Anyway, I finally got my keys back and left. The desperate energy plus their sales tactics were strange and made me so uncomfortable. I won't be coming back.

Wonderful people! We were visiting in town and got a nail in our tire and they changed it out right…read moreaway for us. No charge. Great group of people I would get tires here if I needed them.

Good service. No complaints. Were recommended by Toyota dealership to get lift kit with since the…read moredealership doesn't do aftermarket lifts.

I recently went to Lone Star to get a flat fixed. I waited ten minutes and no one ever asked to see…read moreif I needed some help. They were very rude.very

They keep a good stock of tires for farm and ranch equipment. They are usually busy but the the…read moreservice is timely and the prices are fair. I have been coming here for tractor and equipment tires for 5 years.