Despite the fact that I've had to speak with a supervisor multiple times about outgoing mail not…read moregetting picked up and that what they said would happen (carrier to come back and pick it up) never did happen, this is definitely not the worst post office in the country. Pros: My regular carrier is great, staff inside the post office are friendly, I can put my mail on vacation hold and have no problem getting it delivered or picking it up when I get back, during busy seasons a worker goes through the line to answer any questions or scan packages being dropped off to speed up and ensure that the line moves smoothly, the lobby is clean, the self serve kiosk is well maintained and in service, packing and mailing boxes are well stocked, and did I mention how great my regular carrier is? Most substitute carriers are awesome too...but this leads me now to cons. Cons: This location is overworked and understaffed. Cashiers (and possibly other workers) are often borrowed from other cities. The best residential carriers are moved around and put on different routes. When they are short carriers in town, they pull rural route carriers to make deliveries and apparently rural route carriers are very haphazard about deliveries and refuse to pick up mail or scheduled pick ups for packages. This location does a lot of things well and considering the volume of packages I ship out every year and the volume of business supplies I have delivered, my problems are minimal. The claims and grievances that I file each year are all with other locations around the country so that does put things in perspective a bit, but man I really wish they would get their rural route carriers to get it together.

No one answers the phone at any of the Tracy locations. I'm unable to drive and a package was…read moreshipped to the wrong address. Any help finding my package online: NO anyone answer the phone: NO

I had a very disappointing experience with this business…read more After an address was entered incorrectly, I was told the address they had on file was correct rather than the address I originally provided. When I spoke with the owner's son, he repeatedly emphasized that his family owns the business and insisted the mistake was not their fault, rather than taking accountability and working toward a resolution. What was most frustrating was the lack of customer service. Instead of offering solutions, I had to suggest them myself and even request my own refund. The interaction felt dismissive and rude, and there was little effort made to correct a problem that originated from their error. Mistakes happen, but how a business handles those mistakes matters. Unfortunately, due to the way this situation was handled and the unwillingness to take responsibility, I will not be doing business with them again and cannot recommend their services.

I've been going here for a while now . All the workers there are so nice. And helpful.read more

It wasn't as bad as everyone else's comment mentions I showed up early to pick up my package I was…read more3rd in line and the person at the front was already complaining about how hot it is lol don't be in line in the sun if you can't wait a couple minutes they opened up at 10:05am I wasn't tripping but the person in front was the person who opened could of said good morning but didn't overall I got my package in a nice and professional manner the counter person could be a little more happier but besides that I got my package fast and easy could of gotten 5 starts if they opened on time lol that is all

I wish there was an option to give zero stars, but there isn't, so one it is…read more.... This review relates to my most recent issue, but, over the years, there's been many, many more. 9 out of 10 times, when we go on vacation and request a vacation hold, we end up having to go to this desolate outpost of humanity and line up like folks at a soup kitchen to be greeted by a sour face and slow service as they have failed, yet again to deliver the accumulated mail.....This time was no exception... I checked the mailbox on 12/31/25 only to find a "we need a signature" form in there along with my regular mail, we had been out, so not an issue. Came home, fired up the old PC and made my way to the appropriate section of the USPS website to arrange re-delivery....When complete, I received a lovely automated reply with a conformation number and tracking number along with a delivery date of 1/2/26....so we wait..... All day Friday I sat here....waiting patiently...gradually getting more annoyed...still no delivery...I checked our doorbell was working....it was....I even put a note on the door saying, please knock if you don't hear bell (It's loud....and we have dogs too)...Needless to say....6pm came and went....No delivery....and the USPS customer service department is now closed. Saturday 1/2/26 I call the customer service folks, they are VERY pleasant and helpful, I went through the whole story and she assures me someone will call me. So I wait......a couple of hours pass and lo and behold, and actual call from the Annex!! She tells me it's there and they were going to retry the delivery Monday as they hadn't heard anything....I told her I would come get it..... I jump in the car and make my way across town, line up along with the other unfortunate souls and get my mail finally. She tells me...I think we got cut off when i called...I told her.....no, I hung up. Then I left. Zero stars......would not recommend.....

Vanessa at this UPS location is an angel. We just had an experience with her that means more than…read moreshe knows. We needed to get our marriage license application notarized and had a little slip up filling out the form. We're on a time crunch because we let so much time pass after our wedding to get this finished and we were a little stressed about our mess up. She helped up figure it out and was beyond sweet and kind. What Vanessa doesn't know is I lost my mom a couple of weeks after our wedding and that's why it's taken us so long to finish the forms. Thank you Vanessa. Your kindness really helped me today. I was holding back tears but you helped calm my nerves.

I had a unique notary requirement and worked with store owner Raj. She explained what she could do…read moreand was able to complete and notarize my document. Unlike another UPS store across town, she was courteous, explained the process and was solutions oriented. This is the UPS store I'll be using going forward! Thank you Raj!

I only had a $50 bill and the clerk didn't have enough change, so she mailed my letter and said pay…read morewhen I come back again. I said I. Could come back with the change and she said don't worry about it, just pay next time. Great customer service!

Best service ever! I've been coming here for decades. Service is why. Just left there. 2 ladies…read moredeserve awards. One has worked there 12 years the other probably close to that as well.

Thank you to the gentleman that helped my almost 80yo mother in law today…read more She said she didn't realize that the return she has for Amazon was supposed to go to USPS, she chose them on accident. She said the tall guy at the counter was friendly and said he could still help her out with everything. He helped her with printing what she needed, and helped package up the product nicely and attaching the label as well. The other location here in MH, didn't want to help her so she drove out to Naglee instead. Thank you for going above for her, it really means a lot.

Excellent work & help. I came in at 6:05pm & they were closing at 6:30 with a brochure that I…read moreneeded printed for a funeral the next day. The manager & Joey stayed late to help me get everything done. They were wonderful, and I really appreciate them staying late & rushing my project for me. Great job you give!!!

Like coming here to return Amazon packages. The atmosphere is good and parking is easy to find…read more The employees are friendly and helpful. It's great, you just show them your return QR code and they will take your item. Also a box doesn't seem to be needed, but when I brought one it got taped for me (no charge). Great value and service! It is located in a convenient spot just across from the Home Depot in town, in the same shopping area. Pro-tip: Take a screen shot of your QR return code/s while still in the parking lot, because I've had trouble with my phone internet taking forever to pull it up/not pulling up, while in the return line in the store. This way, you will not be panicking to pull it up while others are waiting. Or, stepping out of line to go outside and pull the codes, then having to get back in line (which I've had to do).

First let me say 5 stars to the young man working the registers today 6/1 at 230. There was a long…read moreline for Amazon returns and also a line for purchases. The manager came and helped ONE customer and then left the young man to do both lines. I would say the Amazon line was nearly 20 people deep. The poor kid looked stressed but did well. Manager was called never came. He was o. Break. The kid apologized for the wait and kept composure the whole time.

This fedex i recommend.. I havent been there in a while …read more Today I had to ship some stuff and the workers there are so nice. This one lady her name is Raj shes been there for a while now shes so sweet it was nice to see her.

Jack and the staff at Tracy FedEx went above and beyond for me ensuring that funeral brochures and…read morelarge canvas prints were completed beautifully. I have never met a staff so dedicated and willing to provide top notch service to each and every client. They are not only knowledgeable but offer tips to make your printing project or order classy and professional with a quick turnaround time.

Around the corner from the house. Nice staff and fast service. Dropped off my Amazon .Thanks guysread more

I walked in to get help and the girl was ready to help and the other lady said no to go use the…read moreself serve scanner. I asked why and she said cause she's busy although she was ready to help me. I went to the self serve scanner and start doing it myself and two other people walked in and she helped them. So why couldn't she help me is the question and they were served. I felt discriminated and couldn't understand why I couldn't get her help and they did. This was unacceptable and bad service. And don't tell me to go somewhere else when the girl was ready to help. Crappy service all around.

I come here often to mail things to my son. They're always so friendly and helpful. My son lives…read moreout of the country and everything needs to go through a custom check, which can be very time-consuming. I've had a different employee every time and each time the worker was friendly and patient.

long story short.... some fragile fascinator hats that I…read moreadorned with everything from papers to feathers needed to get from CA to Nola, LA to my BFF. I visited AIM, Destiny to be exact, a couple of weeks before the hats would be ready for transit. she looked at the 1 I had brought & had an idea that I was happy with. I returned 2 weeks later, with 6 hats. Destiny & Liz worked on the shipment package for more than an hour. I left after they were done & the box was placed in the hands of UPS. delivery was to be in 7 days. YAY! It happened. all in perfect, amazing condition!!! Liz & Destiny, thank you for making me & my BFF soooo happy!!!! marian*