Literally the slowest moving employees ever. There was a huuuge line because, of course, they were…read moretaking the time of their lives. One of the printers weren't working or something was broken, so there were three employees trying to fix it ‍ and then one of the employees spends five minutes looking for the CAP to his pen like it's a life or death situation. I also came here to pick up my mailbox key, and they told me they don't have it and to pick it up at another location. I go there, and they tell me that it is actually at THIS location and the employees at this location are just lazy. So I go back to this location and what do you know, they have it! Biggest waste of my time

There's always an issue these days when I come To the post…read moreoffice. This time I'm using an old box that a seller sent me that happens to be in a priority box . Just returning an item in the same old box vs wasting material and trees for a new box!! I was told even if I cover it in brown paper, " the xray will see the property words and won't send it " since the new label is not priority !!! Like it's an old used box... it's going. Back to the sender just in this case the sender gave me a ground label ... this makes absolutely ZERO SENSE

I had a very disappointing experience with this business…read more After an address was entered incorrectly, I was told the address they had on file was correct rather than the address I originally provided. When I spoke with the owner's son, he repeatedly emphasized that his family owns the business and insisted the mistake was not their fault, rather than taking accountability and working toward a resolution. What was most frustrating was the lack of customer service. Instead of offering solutions, I had to suggest them myself and even request my own refund. The interaction felt dismissive and rude, and there was little effort made to correct a problem that originated from their error. Mistakes happen, but how a business handles those mistakes matters. Unfortunately, due to the way this situation was handled and the unwillingness to take responsibility, I will not be doing business with them again and cannot recommend their services.

I've been going here for a while now . All the workers there are so nice. And helpful.read more

I wish there was an option to give zero stars, but there isn't, so one it is…read more.... This review relates to my most recent issue, but, over the years, there's been many, many more. 9 out of 10 times, when we go on vacation and request a vacation hold, we end up having to go to this desolate outpost of humanity and line up like folks at a soup kitchen to be greeted by a sour face and slow service as they have failed, yet again to deliver the accumulated mail.....This time was no exception... I checked the mailbox on 12/31/25 only to find a "we need a signature" form in there along with my regular mail, we had been out, so not an issue. Came home, fired up the old PC and made my way to the appropriate section of the USPS website to arrange re-delivery....When complete, I received a lovely automated reply with a conformation number and tracking number along with a delivery date of 1/2/26....so we wait..... All day Friday I sat here....waiting patiently...gradually getting more annoyed...still no delivery...I checked our doorbell was working....it was....I even put a note on the door saying, please knock if you don't hear bell (It's loud....and we have dogs too)...Needless to say....6pm came and went....No delivery....and the USPS customer service department is now closed. Saturday 1/2/26 I call the customer service folks, they are VERY pleasant and helpful, I went through the whole story and she assures me someone will call me. So I wait......a couple of hours pass and lo and behold, and actual call from the Annex!! She tells me it's there and they were going to retry the delivery Monday as they hadn't heard anything....I told her I would come get it..... I jump in the car and make my way across town, line up along with the other unfortunate souls and get my mail finally. She tells me...I think we got cut off when i called...I told her.....no, I hung up. Then I left. Zero stars......would not recommend.....

I requested a porch pickup online. No one came the day the package was supposed to be picked up,…read moreand to top it off the next day I received an emailing saying my package had been picked up. I ended up driving to the 9th street facility to drop it off.

Vanessa at this UPS location is an angel. We just had an experience with her that means more than…read moreshe knows. We needed to get our marriage license application notarized and had a little slip up filling out the form. We're on a time crunch because we let so much time pass after our wedding to get this finished and we were a little stressed about our mess up. She helped up figure it out and was beyond sweet and kind. What Vanessa doesn't know is I lost my mom a couple of weeks after our wedding and that's why it's taken us so long to finish the forms. Thank you Vanessa. Your kindness really helped me today. I was holding back tears but you helped calm my nerves.

I had a unique notary requirement and worked with store owner Raj. She explained what she could do…read moreand was able to complete and notarize my document. Unlike another UPS store across town, she was courteous, explained the process and was solutions oriented. This is the UPS store I'll be using going forward! Thank you Raj!

Everything always goes well here. I've had my outgoing Christmas gifts wrapped and sent from this…read morestore forever . It definitely is the BEST most RELIABLE business in Tracy. Thank you for being and always being a service I can count on. THE BEST!!!!

I only had a $50 bill and the clerk didn't have enough change, so she mailed my letter and said pay…read morewhen I come back again. I said I. Could come back with the change and she said don't worry about it, just pay next time. Great customer service!

Thank you to the gentleman that helped my almost 80yo mother in law today…read more She said she didn't realize that the return she has for Amazon was supposed to go to USPS, she chose them on accident. She said the tall guy at the counter was friendly and said he could still help her out with everything. He helped her with printing what she needed, and helped package up the product nicely and attaching the label as well. The other location here in MH, didn't want to help her so she drove out to Naglee instead. Thank you for going above for her, it really means a lot.

Excellent work & help. I came in at 6:05pm & they were closing at 6:30 with a brochure that I…read moreneeded printed for a funeral the next day. The manager & Joey stayed late to help me get everything done. They were wonderful, and I really appreciate them staying late & rushing my project for me. Great job you give!!!

Great team here. They work hard which is rare nowadays to see!! We always find something new each…read morevisit. Thank you!

First let me say 5 stars to the young man working the registers today 6/1 at 230. There was a long…read moreline for Amazon returns and also a line for purchases. The manager came and helped ONE customer and then left the young man to do both lines. I would say the Amazon line was nearly 20 people deep. The poor kid looked stressed but did well. Manager was called never came. He was o. Break. The kid apologized for the wait and kept composure the whole time.

This is an ideal place to get passport photos. I had a bad experience at another (not FedEx)…read morebusiness and AI referred me to this location on Grant Line. The entire process was efficient, thorough and so helpful. They even will retake the pictures for free if they are not accepted by the online renewal site. The photos came out perfectly and I had no issues with the online renewals for the passports. Very grateful for the excellent customer service.

Horrible service waited 30 minutes for them to unlock the door for the mouses then had to leave…read moreheard his name was Mike he was no where to be see probably in the bad doing something taking his sweet times while I waited there like a idiot.

Around the corner from the house. Nice staff and fast service. Dropped off my Amazon .Thanks guysread more

I walked in to get help and the girl was ready to help and the other lady said no to go use the…read moreself serve scanner. I asked why and she said cause she's busy although she was ready to help me. I went to the self serve scanner and start doing it myself and two other people walked in and she helped them. So why couldn't she help me is the question and they were served. I felt discriminated and couldn't understand why I couldn't get her help and they did. This was unacceptable and bad service. And don't tell me to go somewhere else when the girl was ready to help. Crappy service all around.

The staff here is the best…read more They go the extra step to insure you get the best shipping for your money, with the missing element in most stores; the human touch. Liz, Royce, and the whole operation is just a pleasure to work with.

I come here often to mail things to my son. They're always so friendly and helpful. My son lives…read moreout of the country and everything needs to go through a custom check, which can be very time-consuming. I've had a different employee every time and each time the worker was friendly and patient.