WORST CUSTOMER SERVICE EVER! My husband just informed me that Philhouse closed on him when he arrived at 8:12pm saying that they were closed when in fact they are supposed to close at 8:30pm per their website hours and per yelp hours. My husband said there was 2 ppl in front of him who received service and then they closed on him when there was no one else in line after him. My husband was there to just get pancit and chicken BBQ. According to my husband they still had plenty leftovers. My husband had to beg but the person was INCONSIDERATE! I see that this is not the only time Philhouse did this according to the other review I have seen.
This is misinformation on their part if they are telling their customers in person that they are closed at 8pm, but their website and yelp states otherwise. People take time out to drive wherever they're from, with very high gas prices, to order their food before the closing time (8:30pm) that is given on their website and yelp, to only be shunned away. MISINFORMATION, NO CONSIDERATION ,and POOR CUSTOMER SERVICE ON PHILHOUSE! THIS IS UNACCEPTABLE! EITHER UPDATE YOUR WEBSITE AND YELP HOURS INFORMATION OR PROVIDE CUSTOMER SERVICE EDUCATION & SKILLS TO YOUR STAFF !!!! This has already happened more than once, so you need to fire the employee(s) who's telling customers they're closed or change Management with people who care about their customers.
I wonder... if there is so much food left when they "close" , do staff take them home ? Is that way they don't want to serve their customers because they take food home ????
According to Government's food & safety guidelines, restaurants are not supposed to take food home so why would you want to deny Customers of business if they are willing to pay, are there before closing time (8:30pm per website and Yelp), & there are still plenty of food leftover ???? Wouldn't a restaurant try to give out as much food as they can to paying customers so that much of it don't go to waste ???? Apparently that is not what is happening at Philhouse and they should be ashamed of themselves!
If you want great Customer Service and way better food, I recommend Trining's next to 88 Ranch. It might be a little longer drive for those who lives by Pechanga side, but it's definitely worth the drive, worth the food, & worth the Customer Service!
Philhouse, WE ARE SO DISAPPOINTED !!!! read more