That you Barbie and Gabby for helping train us to be better pack leaders! I have now sent three dogs to these petsmart classes and all the trainers we have had have been great. Barbie is super experienced and handles all dogs amazingly. We need to go back again soon for more lessons and am glad we have them available to us. read more

PetSmart - Dog teacher Gabby - Pet Stores Near Me - Upland, California

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This place only has (from my experience) one person who knows how to handle my dog and most likely many more. Morgan is the girl I would recommend if you plan bringing your dog here cause hands down, she would always know how to take care of my dog but I messed up not knowing her name before until this last time I brought my dog. The girls (not Morgan) would always hesitate when grabbing my dog like if my dog was aggressive which he is not clearly since I've been bringing him here for a while. They told me I could not bring him anymore and said I had to go somewhere else without even apologizing. I recommend where ever you go to know the name of your groomer because not all dog groomers know how to handle dogs. read more

Beware this Per dumb charges for things you do not want. The vet services are not honest, they tell you things and when you do not want those things they charge you anyway. Their excuse is you signed for the service, if you do not sign the won't help you. Do not sign until they explain every single thing they want to do! read more

I have been a loyal customer for over 15 years, until my most recent experience with Estefania, I think that's how your spell her name in the grooming department. She has the worst attitude, and if you really care about your pets well being, I would highly recommend not using her. She is very cold, inconsiderate and not gentle at all when she handled my dog. I'm one not to leave negative reviews, but in this case I wanted to warn all of you of her careless handling of my doggy. read more

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I went into Petsmart they were asking me questions about my dog and being very personable and when I told them that he was a rescue they gave me a coupon book for dogs that were adopted. Inside was a free session with a trainer and when we redeemed it we were lucky enough to work with Barbie. She was super knowledgeable about dogs, open to questions, and worked really well with my pet Simba. We decided to sign up for training classes and it has been a godsend! She is especially wonderful with dogs that have unique issues. She comes up with all sorts of ways to solve problems and we are so happy that we are in the class. Simba has been doing very well and we're excited to keep going in the process by taking the advanced class next month. Highly recommend their dog training classes! If your dog doesn't pass you can take the class again at no charge. read more

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We registered our seven month old cattle dog named Quigley for beginners course . I had read on Yelp and was told that Barbie would be his trainer and that she was great ! In my head I was thinking, " I hope so." Next week is our last class and let me tell you, she is great. She loves what she does and training classes made a difference for Quigley. Quigley loves her. Don't think twice about signing up your pet. read more

I've never had such a excellent training for my dog. I've had a lot of trainer but Barbie is incredible with my dog Buzz. Buzz is so smart and the brain games has really helped him relax by exercising his brain. He's even learned to read! read more

PetSmart - Buzz @badbusybuzz with Barbie at brain games training. - Pet Stores Near Me - Upland, California

Hey Petsmart! I'm writing this review after paying a 500 dollar vet bill due to your terrible service on my dog. I have brought various dogs to be groomed at Petsmart for years, recently I was informed that they no longer remove hair from the dogs ear. The grooming "professional" informed me it wasnt necessary anyway. I didn't question it as I trusted that they knew what they were talking about. Fast forward to today, my dog was scratching incessantly at her ear and appeared to be in discomfort. After an examination from our veterinarian, it was determined that because of the excessive hair growth in her ear that was desperately needing removal, it caused her to develop an ear infection. She required sedation for the hair to be removed and her ears properly cleaned, a handful of medications, and may have permanent damage to her ear drum. You're already over priced service is causing harm to pets! read more

PetSmart - Pet Stores Near Me - Upland, California

Never take your pets to their grooming place, the girls are rude and don't even look at you when they return your furbabies back. I finally had it, I dropped off my pup at 10 and by 3pm they call me and say that they couldn't do anything because he was too anxious. So ridiculous, I then go and get him and my pup is scared and wanting to leave. They really do need cameras there. I started taking my pup to rub a dub right down the street and the ladies are great and they have never told me about my dog being too anxious to work on. Don't waste your hard earned money on petsmart groomins read more

If you're looking for a dog training class for your fur baby, look no further. Gabby O. is wonderful! I recently adopted a dog from a local rescue. He came from the streets of Mexico. We named him Rocko, as in Rocko's Modern Life. He was probably a little over a year and definitely needed training. He obviously wasn't potty trained and had no idea what toys even were. I have never taken a dog to training, and trust me, I have had many dogs. I am an RVT (Registered Veterinary Technician), so having a lot of pets come with the territory. Gabby worked so well with Rocko. He is suspicious of everyone at first, but he took to Gabby very quickly. Gabby is very sweet and mindful of your dogs specific needs. Today Rocko graduated and I could not be happier. I know he made Gabby proud too! We will definitely be sign up for the next level class. Thanks Gabby!!!! read more

Per the manager onsite face masks are not required to shop in this store. Even though there is a sign that's states that. Just had a couple in line in front of me neither one of them had face mask so I asked he manager how is it that you can pick and choose who wears a mask when your sign says "it's required". She basically said if they don't want to wear it we can't make them. I get that but don't have a sign stating it's required then because clearly it's not. read more

This rating is for Barbie. Hands down I recommend Barbie. She is an amazing trainer. She is full of knowledge and provides quality training classes. My Golden Retriever Dante has taken the intermediate, advance and therapy classes. Both my dog and I have learned so much. He has come a long way and it is all thanks to Barbie. You won't regret it! read more

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I came and bought 3 packs of chicken treats for my cat at the beginning of December. I went home and my cat wouldn't eat the food. Turns out, the treats expired in July if 2018... almost a year ago! I brought them back in for a refund, and pulled the remaining snacks off the shelves to show the front. I brought these treats back in the end of December. It is now midway through January... I come back to find that the treats are back on the shelf! All with expiration dates of July 2018. I brought them up the front and was really disappointed. The girl gabby at the front said yeah they probably just don't check the dates when they stock the shelves. And didn't seemed phased at all. CHECK THE EXPIRATION DATES ON YOUR PETS FOOD!! Apparently they don't check the dates according to Gabby... read more

Barbie, dog trainer at PetSmart in Upland, is the best! I have watched her work miracles with dogs. Dog training for her comes naturally and the dogs absolutely love her. I think my own dog loves her more than me ;). I would recommend anyone to use the dog training classes with Barbie. read more

I always have a good experience here! They have the friendliest staff and are always super helpful!

I took my cane corso pup for beginners training and I was highly impressed. The trainer Barbie is great!! Just signed my pup up for the intermediate class. read more

PetSmart - Pet Stores Near Me - Upland, California

They need to make a law for PetSmart where they have camera recording of inside. German Shepherd came back with a fractured tooth and they claimed they "think" it was fractured before his visit and every second since he came home he is whimpering and crying. You need video surveillance and hire compassionate human beings. I hope whoever fractured his tooth with force experiences the same as karma. read more

My Goldendoodle got his training here from Barbie, she was super supportive and understanding. We did all group classes but Barbie really gave each class member individual attention. My doodle is ready to test with a Therapy Dog organization as soon as this starts back once COVID-19 is under control enough. Barbie and Gabby have made great suggestions for our pup from training treats, snacks, beds and of course age appropriate toys for our Finn. read more

PetSmart - Suggested purchases - Pet Stores Near Me - Upland, California

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BARBIE! BARBIE! BARBIE! If you've ever talked about dog training with someone in Upland, I'm sure Barbie's name has come up. She is an amazing dog trainer; she took our dog Franklin from beginner class all the way to graduating from therapy class. Thank you Barbie for working with Franklin and helping to make him the well behaved, sweet boy that he is today. read more

PetSmart - Pet Stores Near Me - Upland, California

Took my little girl in for nail clipping and nail buffing, and before i made my appointment they were aware that i am a very concern pet parent that i wanted to be in there so that i can see that she was ok. Why is that the next day i see that she was cut, and I'm sure it was from the grinder. I believe they knew but didnt say anything i did hear her say ouch for herself when she was grinding her in that area. Were she was cut I couldn't see her because another groomer was holding her because she didn't want to stand up because she was scared of falling from the table. read more

PetSmart - Pet Stores Near Me - Upland, California

Had brought my golden & schnauzer from grooming . About 2 hours from drop off, they called me to say my dog won't be ready before another 3 hours. I have never heard of such thing! I asked why, as there were 5 groomers. The floor manager said, they are short groomers and have other dogs. That's ridiculous as they had mine for almost 2.4 hours, and only started washing the golden. I asked to just dry the golden and I will pick up. Reina explained, dogs are dried while in their cages. I asked how long? She said, "the dryer has a timer." She didn't know for sure but it's can be off and on for an hour. I was livid. My husband picked up both dogs in 5 minutes. My golden was panting and probably got overheated! Be careful. read more

Such a lovely place. Everyone is so nice here. My border collie Sesame took his training classes here with Barbie, and she is very professional and very kind! Hopefully, we can come back soon. :) read more

All the workers are amazing and helpful! We took our pup for doggy training with the beginner, intermediate, and advanced package. I took all 3 classes with Barbie and she is AMAZING. All her patience with my high energy husky mix was great. She took the time to explain all the training during our class and helped develop ways to refine it. Especially when my pup would react to different scenarios (let's just say my pup does not like little dogs), she helped give tips on having him get desensitization to the environment. All about focus and treats! She helps build a bond with your dog too. My pup LOVES Barbie and gets excited to go to class. I had drag him out of petsmart a few times lol. Bring your pup here, you won't regret it!! read more

This review is for Barbie, the dog trainer. Barbie is so awesome. She's so patient with all the dogs and is definitely a great trainer. We have learned so much from her in such a short time and our Doberdane loves going to her classes. Barbie has definitely found her calling in life as a dog trainer. I recommend going to her classes no matter where you live. If you don't live in the area or if there's a closer Petsmart to you, trust me, it's worth the drive to go see Barbie at the Upland Colonies Petsmart. read more

PetSmart - On to the intermediate class with Barbie. - Pet Stores Near Me - Upland, California

Only leaving this review for Rick in grooming! He is the sweetest, greatest groomer! We got so lucky finding him. He always does an amazing job with our puppy Simba and has amazing customer service. He goes out of his way to make Simba and us feel taken care of. So grateful for Rick and his care and love for our puppy! read more

I recently bought a Leopard Gecko from petsmart and it had a virus, pretty sure it was stick tail. I went to return him and the lady, Stephanie, was a real sweetheart & offered to take him to petcare. hope he's better. - 1 star for selling sick reptiles T_T read more

Friendly and helpful service. Some prices are good, some not so good. I saw they had good deals on dog clothing but the selection was small. Needed some dog dewormer, so I called. The woman on the phone was helpful but $35 for pyrantel pamoate for a small dog is pretty absurd. That drug for humans is at the drugstore for like $10. Went online and ordered a better dewormer, Fenbendazole for $11. I understand that running a retail store costs a lot so they need to charge more but more than 3 times the price seems a bit excessive, IMO. Hence the retail apocalypse. Sigh. read more

fantastic dog grooming, my dog loved the grooming experience, and their team did a great job bathing her and giving her the coconut treatment. I Will bring her back next month read more

Nice people one trainer in particular is good, been going here for training from beginner to advance! One thing they don't are Arm and Hammer Bags...u really don't want to smell what ur picking up lol. read more

PetSmart - Pet Stores Near Me - Upland, California

This store is great. Everyone is friendly and helpful. I took my Golden Retriever to get groomed and Amber did such a great job. Will for sure be going back to her and to shop. read more

Barbie is the best. She's very good at teaching people how to train their dogs and I would recommend her to ANYONE. She really cares and takes her time to explain. I am beyond happy with the service she provides. read more

I got my dogs haircut here today and they did an amazing job! They were super nice to him and he looks great! read more

PetSmart - My dogs haircut - Pet Stores Near Me - Upland, California

I highly recommend taking your dog here for training with Barbie! When we first started with my new puppy, It was hard to imagine that she could learn to heel by my side for walks, leave things in her path alone, or stop jumping up in people. Barbie has changed our lives! My dog has come so far! She has earned her Canine Good Citizen title, is a certified therapy dog, and has just earned her AKC advanced trick dog title. All because of our work with Barbie! She's really cares about each and every dog and is able to read their body language and help you understand what your dog is communicating to you and how best to respond. She uses positive reinforcement techniques and the dogs get to practice their skills in the store. If you have a dog that is pulling on the leash, barking at other dogs and is generally out of control, give these classes a try! You will have to practice at home and be ready to provide lots of treats, but you can transform your dog. Also I can't say enough about the Brain Games class, where my dog learned to differentiate colors, and she learned to read!!! My dog Bella has talking buttons and we gave her a "Barbie" button because seeing Barbie every week for her training has become that important to Bella. She asks to go see Barbie all the time now! read more

PetSmart - Bella just after passing her Canine Good Citizen test at Petsmart with Barbie! - Pet Stores Near Me - Upland, California

This Petsmart is AWESOME! Best service I have received at any Petsmart. Erika and David have great management skills that keep this petsmart great. read more

Terrible customer service, avoid this PetSmart if you can. Parking lot was closed almost didn't go in, had to park on the far side of the parking lot. Needed to buy two different prescription dog foods. I accidentally left one of the prescription cards in the car. I thought the clerk would help me out knowing the parking lot situation. NOPE! She insisted I would need to go get the other prescription card out of the car to sell me the food. For me to do this it would have taken me ten minutes to walk out and back to my car for a piece of paper. A clerk with common sense and one who cares about customers would have found away to sell me the food. Maybe PetSmart could offer some common sense training. Fortunately, I don't have to shop here because I won't be back anytime soon with this poor customer service. read more

Gabby was my dogs trainer for puppy and intermediate classes. She was phenomenal!! So kind and intelligent. Her love for animals is astounding and my dog learned so much from her. I definitely recommend taking your pup to her. read more

PetSmart - Pet Stores Near Me - Upland, California

When my rescue told me that Petsmart had a great training program I kind of hesitated thinking how great can a store program be. Well, she was correct !! Barbie has been absolutely fantastic. My little Rylee is flying through the program. I also have a dog Tucker that was abused and after months of trying, Barbie finally found a treat that he loves. As most people know, it's can be difficult to train a dog that could care less about treats. Now that she's found something, I will be putting him through her pet therapy class along with Rylee. Thank you Barbie for your patience and professionalism. You love of what you do really shows. read more

Took my puppy (5.5months old) to grooming today and I had picked a puppy package that included everything. He came back with his nails poorly done, food in this teeth, his head smelling like dust, and no sanitation trim done. Now I hate to be the one complaining and for $30 I can't say much but this isn't the first time where he wasn't fully clean. I even left an eye crumb to see if they actually cleaned him and it was still there when I picked him up. Mind you they had him for about 3.5 hours. read more

I brought in my Chow/ German Shepherd Mix dog that has a a super fluffy coat. His coat is hard to maintain and the difficult areas is his under body (tummy and legs) that will get matted up easily because he's an indoor and outdoor dog. So expressing my concerns and how I did not want him shaved to rather shave only the necessary areas if needed and blend the rest would be ideal. Well Rick O from the start was very friendly and so awesome in explaining the best way he could try to get him the best cut. His friendliness and genuine care towards my dog gave me a good feeling that he will do his best. I was right!! Rick did a awesome job!!! He received the best cut with the help of Aime who also assisted in making my dog Meelo look great! Best cut he's ever received all thanks to Rick O and Aime they are the best!! read more

Customer Service does not exist @ PETSMART Saturday am kinda slow cashier seemed like she didn't want to be there......where's the smiles and good energy? read more