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    PetSmart

    3.3 (172 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Before grooming
    Ashley F.

    Runnnnnnnn! Do not take your pet for grooming here ever!!!! I had the worst experience took my maltipoo and they shaved him down so bad and left him with bald spot patches and left all the hair on his face they didn't want to continue maybe it was for the best but I cannot believe they left him the way they did and still had the nerve to charge me

    Our new graduate Lexi

    I wanted to get my dog some obedience training so I asked Dr. Bory @petvets, his advice is highly regarded. We were told that Barbie at Upland PetSmart is a phenomenal trainer and great person. We have attended beginner and intermediate classes with Barbie and our experience has been awesome. Barbie creates classes that are personable and pay attention to each individual's needs, dogs and people alike. Our dog has anxiety issues and we have made big strides thanks to Barbie's expertise, we had become discouraged prior to Barbie's classes. We quickly understood why Barbie had been so highly recommended. Great person, casual atmosphere, obvious expertise and all around positive and professional experience. We also saw how Barbie is a presence in the operation of the whole store, she would be a valuable asset as a manager for PetSmart. Big thanks to Dr Bory for the recommendation and bigger thanks to Barbie!

    Ruben V.

    We have been bringing our dogs here for a while now. The initial problem arose when they refused to accommodate one of our dogs because she is handicapped. Though I did not agree, I accepted it. The most recent incident involved them calling us from a veterinary office because they accidentally injured my dog. Today, once again they cut my dog, the same issue occurred but no call this time, and I cannot comprehend their carelessness. Do you really think Petsmart cares about animals? I have no intention of returning to this place again.

    Ellie C.

    Was in this petsmart shopping around and saw this chinchilla, which looked so sad. They are not taking care of this animal properly as it had no water or food in its cage. I grew up with two chinchillas and know how to take care of them. They need to have a dust bowl to roll in for their fur/hygiene. The cage was filled with poop. Please if you're in this location say something to the workers, this is not okay. I tried speaking with someone there but they were a new employee and didn't have an answer for me. The store was very busy at the time I went. This is unacceptable for an animal

    Lucky and Lila
    Wendy B.

    I took both of my dogs to Petsmart Upland for training after reading great things about Barbie! She did not disappoint!! This girl has a magic formula for getting dogs to listen. Although I will never be as good as her, she always had a brilliant suggestion for any issue you have with your dog. Lucky is now 2 YO and is such a good boy! Lila is still a puppy but is pretty good too!

    Cut up
    Griselda C.

    Honestly have been bringing him here for the past 5 years and these last 3 times I have taken him either the girls in grooming have horrible attitude and he has come back the last 2 times cut up. He is not a fussy dog at all.

    9 month old Glo-Fish tank set-up
    Maggie T.

    This is my favorite pet store. I am an avid fish lover. I started off with my 75 gallon tank with the help of the wonderful staff of this particular PetSmart. I wish I could remember all the names but I promise to update this as soon as I find out all of the names starting off with Edward. The ladies were as knowledgeable and helpful too. I keep coming back for more that I really have to control myself or I'll end up over crowding my tankful of GloFish. :)

    Shar pei who's is according to expert jade, contagious. Bleh.
    Joe J.

    I want to start off this review by stating my experience with the grooming department from this location, I was there bright and early Sunday morning and was poorly treated by a staff member in the grooming department by the name of Jade. I initially made contact with Jade in the grooming department while she was not busy with another customer or doing anything else, she set me aside not just once, but twice to help other customers who came in after I did. When another worker of the grooming department came in, she handed me off to him to finish checking in my Chinese shar pei. I was then told that my dogs eye boogers were contagious and would get other dogs sick, I told jade that my dog is not sick or contagious and that they were just eye boogers, you know the same eye boogers she herself would get after a late night of partying, anyways. She denied my dog of their grooming service and I went to another establishment. Quite simple. Don't go here for grooming services, they seem to only want to treat cute little doggies that wake up apparently according to her, pretty and not contagious. Go somewhere else. Jade, learn how to treat customers.

    This one smells AMAZING!

    See all

    1 year ago

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    1 year ago

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    1 year ago

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    8 months ago

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    7 months ago

    Associate follow me around in the dog jerky section as if I was going to steal. It must be my skin color. Insulting!

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    1 year ago

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    1 year ago

    Love this PetSmart, always helpful with questions I have for my fur babies ! I love that this location is always stocked.

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

    Did not want to sell my kid crickets for his gecko!!! That is wild...horrible place will never go back

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    2 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    12 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Dude they close at 7pm? This is how Amazon wins. In a strip mall next to Target you can pony up til 9.

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    3 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 5

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Even within a group setting Barbie is able to give individual guidance to help everyone succeed with their dog.

    Mentioned in 39 reviews

    Read more highlights

    Hair Of The Dog

    Hair Of The Dog

    4.7
    (170 reviews)

    Genuinely could not recommend this place enough for dog owners! The level and quality of care is…read moreoutstanding. Every time I bring my dog in for a groom they exceed expectations. They look out for my dog and ask each time what I'd like done from anal glands to length trimmed off. I have a nervous dog who has been traumatized by other groomers, and this place has definitely helped my pup feel more comfortable. So glad to support a local business in Claremont!

    Horrible Horrible Horrible!!!!! Avoid this place at all costs!!! I have wanted to write this review…read morefor months because every time I look at the pictures from this grooming appointment, I get angry all over again. I brought my dog Bentley to Hair of the Dog after being referred by a friend when my regular groomer was temporarily unavailable. Bentley has been professionally groomed his entire life and never had to be shaved. He has been groomed consistently since he was 8 weeks old and, in the year and a half I've had him, he has never once been shaved down. From the moment I walked in, the experience felt off. The staff was rude and dismissive, and after I arrived, I was informed that Bentley had to be picked up by 1:00 p.m. because they were closing early that day. This was never disclosed when I booked the appointment. I specifically told them I was driving to Irvine and would have difficulty getting back that quickly. Frankly, if they had special hours that day, that should have been communicated before the appointment was accepted, not after I had already dropped my dog off. The groomer then told me Bentley was matted and needed to be shaved. We actually argued about. I explained that he had been groomed regularly his entire life and had never needed that before. Even so, I tried to compromise and told her that if some shaving was necessary, I absolutely did not want him shaved all the way down to the skin. About 20-30 minutes after I left, they called and said he was ready. Think about that. After insisting my dog was so matted that he needed to be shaved down, they somehow completed the entire groom in roughly 20-30 minutes. Because of the surprise pickup requirement they imposed, I wasn't even able to pick him up myself. I had to arrange for someone else to leave what they were doing and go get him because I was still in Irvine exactly where I told them I would be. When I finally saw Bentley, I was shocked and upset as was he for months. It definitely affected his demeanor he walked around depressed and seemed like a completely different dog. They had shaved him almost completely to the skin. It was nothing close to what I requested, nothing close to what I expected, and completely ignored the concerns I expressed beforehand. To make matters worse, his nails were not properly addressed, and within a couple of weeks I had to take him to the vet because of issues with his anal glands which they never even asked me about . Whether those issues should have been identified during grooming or not, it only added to my frustration with the overall quality of care. The worst part was feeling like no one listened. I trusted them with a dog that is a member of my family. Instead, I felt rushed, dismissed, pressured into a decision I wasn't comfortable with, and then ignored when I specifically asked them not to shave him down. Months later, his coat is still growing back but no where near what his beautiful coat was he has been growing since a baby I will never bring Bentley back, and I absolutely cannot recommend Hair of the Dog based on my experience. Steer clear of these mean people!!!!!

    PetSmart - pet_training - Updated July 2026

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