l've had the pleasure of visiting several Petsmart locations in the Chandler, Gilbert, and Phoenix areas, and I'm thrilled to say that this one stands out as the best so far. With an impressive array of in-stock merchandise and exceptional customer service, it's clear that this team is dedicated to making a positive impact. When we encountered an issue with a dog tag falling off inside the engraving machine, the cashier and store manager sprang into action, ensuring we left with a new tag and a smile. The manager's willingness to go above and beyond, even when it wasn't their mistake, is a testament to the high standards they're setting. read more

PetSmart - Pet Training Near Me - Tempe, Arizona

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PetSmart was good. I preordered what I needed to make sure they had it plus to save a little money and it was ready when I got there. The team member that helped me also showed me some toys for our kitten upon my request and actually took me to them rather than just pointing. The store is clean, my transaction was fast, and the staff was nice! What else could you ask for? read more

PetSmart - Pet Training Near Me - Tempe, Arizona

The manager at the grooming dept very rude and one of her employees they told me to go somewhere else!the location is Guadalupe and Mclintock read more

I took my dog to get washed and brushed last weekend and he came home with a 3-4 inch cut down the inside of his back right leg. I called the grooming department and they said that because his appointment didn't involve scissors or a shaver, that it didn't happen there. After waiting an additional 3 days to hear back from the store leader, I called the store AGAIN to see if they had any answers. They said they interviewed everyone and they came to the conclusion that it was not their doing. I asked if the security footage showed us walking into the store without a cut and walking out of the store hours later with a cut, they said they couldn't discuss security footage, TOTAL BS. I asked if the groomer had taken note of a cut, they said they would have if there had been one. My response was that he clearly didn't have the cut prior to the appointment otherwise the groomer would have noted it and the cut is clean from blood so it must have happened there prior to the bath. They still denied any wrong doing or explanation. The customer service and the lack of immediate communication (took 4 days to resolve and I have to reach out to them for an answer), really upset me and my family. They did offer us a discount on our next visit, but that will NEVER happen again. If I could give zero stars, I would. read more

PetSmart - Pet Training Near Me - Tempe, Arizona

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If I could give a zero stars I would. Brought our puppy in for a cut after he had on a cone for 2 weeks (surgery) for a bathe and cut... they literally shaved him down to nothing! It was not that bad! He was still being brushed daily, just not around his neck/head area due to the cone. They used the smallest shave guard on him! They even charged me for the extra brush, but he can't even be brushed! Lazy work and completely unnecessary! He is itchy, irritated and uncomfortable. We are devastated and this will take months to grow his curls back. We could have just shaved him... this was LAZY work and shows no love in how they take care of our babies. read more

PetSmart - Pet Training Near Me - Tempe, Arizona

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Chelsea did an outstanding job grooming June today. I've been taking my dog Tilly here for awhile and she always gets so excited to get her bath and brush, but she doesn't need haircuts like June does. This was June's first ever hair cut and she looks amazing! The staff listened to us about our preferences on her hair cut and did exactly what we wanted/expected. They are always so sweet to my fur babies. Thank you guys so much!!! read more

I would like to start off by saying Deana did such a great job with Dallas's first puppy cut . Thank you so much for taking great care of our baby boy. We have already booked our next appointment. Dallas is almost 5 months old he is a Havapoo, Deana is very patient and kind thank you for making us feel welcomed as well as all the staff at this location. read more

PetSmart - First puppy cut - Pet Training Near Me - Tempe, Arizona

I took my Pyredoodle to be groomed before the holidays so it was easier for me to bathe him each week after daycare. Jess M did his cut and did an amazing job! She cut his head and feet perfectly and even called me when his face got scratched during grooming. I always appreciate them telling me if something happens so its not a surprise to me that my dog could be injured. I will be coming back here and scheduling with Jess M in the future! See you in 6-8 weeks! Will update next time I bring him and hope for the same experience! read more

PetSmart - Before Photo after his daycare week! - Pet Training Near Me - Tempe, Arizona

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Wet friendly and knowledgeable! The staff is very insightful and the place is very clean. DONT GO TO THE PETSMART ACROSS THE STREET!

So last night I ordered online late! II just ordered cat food I wasn't in the mood to get dressed and go inside anywhere, or so I thought I did curbside but after 7pm they don't do it! But of course it was after 7pm!!! I pulled up I called and she said they didn't do it after 7 I told her I didn't have any shoes on or a face mask! The manager I believe it was?????, came out and gave me my cat food anyway! she went above and beyond! this is the greatest store! I love this Petsmart ! I love ithe employees they RULE! Except for one and you know who you are! thank you thank you thank you thank you I think it's Amanda read more

PetSmart - Pet Training Near Me - Tempe, Arizona

I have been going to this location since they opened. There have been great people now and then that stayed a while but then had to leave. But mostly it has been hit and miss. Today while waiting for one person on the phone, I witnessed the other groomer abusing the dog who was simply quivering in fear. Joselin lifted the dog up and slammed it down. She shouted about her frustrations at the dog for not being able to work with her, while cussing. My daughter is a groomer in OR. It is never appropriate to be yelling and slamming the helpless who cannot express their disappointment in your treatment. Going to Petco across the street. Tired of waiting for decent at this location. read more

Our two year old Pomeranian turned out so beautiful and had the best time with Groomer, Chelsea. She was so sweet and patient and gave great and detailed notes on Melvin's appointment. We will absolutely be going back!!!!!!!!! read more

PetSmart - Melvin after his grooming - Pet Training Near Me - Tempe, Arizona

Love the petsmart authority brand dogfood. however their delivery uses doordash and again not the 1st or 2nd time my delivery instructions state do not block front door this is what I got. At least this time I opend the screen door because last 2 times I couldn't open my door had to go out the back door threw a gate into the Front To move the dog food to open my door. I have Reached out to door dash And the responses "I don't understand what you're trying to tell me you should be better in your request of de... How much clearer can I get please do not bock my front door as if that even needs to be said. And to think when you order they automatically want an $18 tip for delivering SMH. 3 strikes I'm done guess I will have to try chewy. Or maybe petsmart can make that part of their contract to not block people's doors it's doors i.e. Have common sense read more

PetSmart - My pet smart delivery After requesting not to block my front door - Pet Training Near Me - Tempe, Arizona

I wanted to post a review specifically to point out how awesome Dani (Grooming) is with my dog. Not only was I late (and mortified that I was late) but Dani was SO kind, genuine and loving towards my pup. She was knowledgeable of my dogs nervousness and truly was accommodating to her every need. Not only is Dani great at her job, but excellent with customer service. She is just a wonderful human being all around. Thank you Dani and thank you PetSmart for taking care of my baby! read more

PetSmart - Pet Training Near Me - Tempe, Arizona

Avoid this location if you can. This was our one stop shop for all pet things and grooming for years but the staff and shop lost its spark. It's not as well stocked as the other locations anyway. But we would return for the groomers but that department has gone downhill. The new staff do not hold any accountability, they are irresponsible, and not as kind as the past groomers. I don't trust my pets with the new staff. Stacy and team.. please do better. read more

This is one of the better petsmart that I've gone to. I went to the one in Chandler today, and the girl in the fish section acted like she's some fish expert, so I decided to go to this one because this is where I originally got everything in my fish tank from. They were super friendly, despite me coming in late, and very eager to help! I highly recommend this place, very great customer service. read more

Simply Amazing experience! I can't tell you how happy I am! I've gone to many PetSmart locations, over the years, and this was my favorite! Rebecca groomed Waffles, my 12 pound Maltipoo. when I called, she was so sweet and got him in the next day! He's never looked so cute! Rebecca is so sweet, and gave him his best haircut ever. She was so gentle and very thorough - what a doll! Finally, I loved the store set up! The grooming salon is right in front door (not way in the back, like others.) So convenient! I just moved to the area and I'm so happy to have a new groomer! Thank you, Rebecca! Love Amy and Waffles (If you choose Rebecca, I promise you will be pleased!) read more

I have been taking my dogs to this location for about ten years. The people rotate, and you kind of know to just wait out the bad ones and appreciate the good ones. We will not be bringing our dogs back after too many rude and disrespectful experiences by Blake in grooming. We will be going to another petsmart location or the Petco across the street. Kindness and customer service is where the dollar goes... read more

Rude, disgruntled employees who don't understand what customer service is. Old, white guy with a terrible attitude who tends the cats, will follow you around and complain about anything you do, but won't offer help. read more

In the past month I've been to this PetSmart location three times. Every time, I have received exceptional service. We got a new puppy and went here to get all the goodies we needed from food to toys to a kennel. Got it all here! I mentioned to the cashier that we adopted from the Humane Society and lo and behold he whipped out a book full of coupons that gave me pretty significant discounts AND...it included a free bag of puppy food. Wow! I was more impressed at the time Noah took with me more than the money I saved. Yes, he was that good. He even helped me when I struggled with the kiosk where you can make a laser inscribed tag for your pet. Since I have sworn off the other well known pet chain due to very rude service, I came back to get food for my older dog. A young woman quickly directed me to the right aisle and the brand I was looking for. Again, great service. Today, I went back to look for booties (yes, I said booties) for my dog as the weather is warming up and I want to protect his paws from hot pavement. Noah asked if he could help and actually talked me through some of the options. What I like is that I feel like a person when I come here and like I matter. I've downloaded the app too to make shop from my phone when I'm busy. I think I'll be a PetSmart customer for life! read more

We have been taking my dog to Petsmart for about 5 years. Never have I been told that they would have to shave his ears cause of matting. Poor little guy doesn't look like the same dog. I told them to call me if they were going to have to do that. I would have never approved them to shave his ears. Will not be returning to the groomers here. read more

PetSmart is a great place to get pet supplies and fish. However, we have taken our dog here to get groomed and whenever we pick him up he is very scared and flinches easily. A few times he has gotten a cut on the ear. Still a great place, I guess. read more

Brand new Petsmart! The location is very convenient, in the Changing Hands/Trader Joe's plaza. The space itself is small for a Petsmart and feels a little cramped though. Service was good and despite the smaller size I had no problem finding what I needed for my pups. read more

PetSmart - Fast food squeaky toys on sale :) - Pet Training Near Me - Tempe, Arizona

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In regards to the grooming services. Worst experience. I took my 5 month old puppy to have her nails trimmed. I called ahead to make an appointment but they stated it was walk in basis and my pet would not be seen for 2 hours. I waited 2 hours and called again, the stylist stated the information that was provided previously was wrong and I can walk in whenever. I came in with my puppy, I had my vaccinations and card ready; however, the stylist made me wait as she served the person behind me in line although I was first. After waiting for 10 minutes my puppy was finally seen. The stylist was not friendly and tied my puppy with 3 leashes. I saw that my puppy was stressed so I offered to help soothe her and stated I couldn't go in the back. None of the stylist were friendly and kind towards my puppy. We left with my puppy not being seen as none of the staff were able to trim my dogs nails. It was very unprofessional. Will never use the grooming services. Regarding the pet training and customer service in the store. It is amazing! My puppy graduated within 6 weeks. Kat is such a great trainer and provides advice. She was always kind, loving and patient with my puppy and my self. Great training!! The staff assisting to find food and products was great as well! So far great experience besides the grooming services read more

They close early! I rushed from work because I needed to get pet food that can't be bought at the grocery store and arrived at 8:49 and they had already locked the doors. I get that it's annoying in retail when people come last minute, but if you say you're open until 9, be open until 9! read more

Grooming is open at 7am. I show up at 8:15am and the lady turns me away saying they don't do walk ins until the store opens? That's weird because I've come in and gotten nail grindings done many times before the store opened without a problem. Maybe they lady was just being lazy but unfortunate since she turned away business and left a good customer very unhappy. They were very nice when I came in which made the nail grinding better. Still a bullshit rule that I was made to leave and come back later. read more

They were so friendly here! I've visited once before for adoptable dogs and while they may not have a ton it was the friendliness that will keep me coming back. I had tried to do a pickup order- online and pickup in store to receive a discount. For whatever reason it didn't go through but the cashier said he would still honor the 15% off. After a long day at work that absolutely made my day. They have a nice selection and layout. It may a few extra minutes out of my way but I'll be coming here instead of the one that's closer to me. They try to make your experience personable but quick at the same time. read more

Service was wonderful and the grooming was perfection, our pup is beautiful. Rebecca did a great job and considering there was a mix up (my fault) as to the appointment time and date they were gracious and took the pup anyway. Can't thank them enough. read more

I've been to many petsmarts in my life and this is one of the only petsmarts that have really offered assistance with carrying a bag of dog food out to my car while I have my dog. Danielle was so kind enough to help me carry my stuff out to my car even though I parked a good distance away. Also all of the employees I encountered were very welcoming and kind! read more

The hotel is great but the grooming doesn't know how to handle a dog. I made an appointment to bring him in and they crated him without telling me. I thought they were ready to bathe him and brush him after I brought him in. I didn't know he was going to have to wait. They stressed him out and I had to go pick him up without him being groomed. I'm not taking him back there to be groomed again read more

I typically use the grooming service at this petsmart. I have gone to other groomers and have been disappointed in their services or how dirty everything was! I always get a good service at this Petsmart. I have a Shiba inu who can be difficult in grooming. He hates baths, other dogs and has a different attitude towards the world. Tonight Zoid helped me. They informed me that Benny had a "hard time" but didn't fault him and got everything done. I really appreciated Zoid's patience in dealing with my difficult Shiba. read more

Grooming - Four stars for Amelia, she's the only one who seemed to have properly taken care of my dogs with good short nails and very clean look. 3 stars because All others are ok and hit or miss. The last grooming was bad, maybe it was close to closing (5pm appt) but I don't even think they washed the dogs properly since they came back to me chalky and still dirty on their underbellies. Their nails were barely cut, just the tips almost to simply make it look like it was touched but it wasn't. I don't even know why they advertise that late of appointments if they can't own up to it. Not coming back to petsmart grooming because trust is lost. Maybe Amelia and that's it. read more

I went in today to buy two gold fish for two 5 gallons tanks and the dark short haired lady explained to me that goldfish need a 20gallon tank minimum. Afterward she explained that the Minos could be used for a smaller tank so then I had asked okay can I have two minos that are 16 cents and she says "oh well those are the same as goldfish. They need ten gallons for each fish in a tank. Sorry I can't sell you these fish" then two people come up to her and ask for fish yet didn't ask them how big their tank was or any question just said yeah I can help you. read more

Megan was great on helping my daughter and I purchase a guinea pig and habitat. We went to the store on numerous occasions to do research and Megan was so patient with my child. She took the time to educate about guinea pig ownership and gave my child a chance to hold them numerous times to choose the right one. She was excellent at customer at service and really cared for both the animals and customer. read more

Convienent location, clean & organized and speedy check out. I go here often and never a bad experience!!

Worst management. While the on groomer (Melody)tries to coordinate the phone, dogs and walk in customer the manager (Andrea I think) sits and watches. No effort to help, no communication about possible delays and apparently she doesn't even know how to look up a customer account. Never seen something miserable like this before in the professional world read more

The convenience of the store is nice, but big lack of customer service. We waited over 15 minutes for someone to help us see an adoption kitten-while the four employees stood around chatting. read more