Good service, they cute Polar's hair well. I'm pretty satisfied! I would give the Milpitas location a higher rating though cause at Milpitas, there always seems to be an opening sooner and the lady at Milpitas seems to take more genuine interest and care in my doggie. They do a good job here though. I'll post a pic for you guys to see the cut... read more

I admit I love this place, but not for the reason you might think. My dog goes to doggy day camp here and when I'm out of town he stays at their kennel. This is where my mom left her dog as well and they are SO FAB. Kevin is always extremely helpful and friendly and the staff is super nice. The other thing that is great is that they know I hate Banfield (the vet inside petsmart) and apparently they're not too keen on them either. So when my mom's dog got sick they immediately took her to a local vet they said was very good. I checked them out on yelp and most of their reviews were positive, so I felt good knowing they were doing the best possible for our pets. read more

My dog hates pet smart I have to drag her in for bath as soon as i pull into the parking lot she starts to cry and bark and doesn't want to get of the car. the people there are nice but i still wonder are they doing something to her that she doesn't like. I hope the aren't hurting her :( read more

Compared to, say, Pet Club down the block in Mountain View or Pet Food Express in Palo Alto, everything here is overpriced. The toy section is far from organized and the selection isn't great. They also don't carry many high quality dog or cat foods. But these are not the reasons that have motivated me to post. Today, when I finally reached the front of the 10 to 15 minute long line (and, by this time, there were another 8 people behind me patiently waiting) a woman cut to the front. When the cashier failed to do anything about this, even when the woman that was originally in front of me in line and had finished her transaction called out the cutting customer in line, I mustered the courage to say something. The line-cutting customer remained self-righteous ("If there was something wrong with what I did, the cashier wouldn't have started ringing me up," she says) and the cashier mumbled that she did not want to cause trouble and continued to ring up said cutting customer. AND she apologized to cutting customer as she was leaving. How's that for awesome customer service? read more

Grooming review only. Once upon a time, I had a long haired dog. A puppy, actually, about six months old. I'm quite sure he was a long haired puppy, I have adorable pictures to prove it. However, I now have a very, very short haired dog, with very awkward styling. He's still a wonderful creature, but my specific instructions to "not cut his hair short" must have been misunderstood to mean "cut his hair short enough to see his freckled skin underneath". It is such a bad cut, I now suspect that I brought him in on lesser-known "Freedom from Good Sense" national holiday. What a bad, bad decision to get grooming done here. E___, whoever you are, I hope you someday find a more healthy means of expressing the inner turmoil obviously boiling within you. - Scott B. read more

The folks are nice, but for nail trimmings, anal gland expression, and other lighter services, you cannot book an appointment (not online or by phone), and any time they suggest if you call the local store, they don't have to honor. I have ended up going multiple times (hours before closing) and get told they don't have any opening for the rest of the day. It's a system that sucks and is not worth your time! read more

As the suggestions for 2 stars says, "Meh. I've experienced better." I think the overwhelming feeling I get at this location is the "upsell". Employees will talk down the lower priced items, preying on pet-owner guilt. I love my dogs, but do they really need the ergonomically designed water bowl? Am I supposed to worry about the provenance of their dog protein and its effect on the environment, when I never ask the same question of the burgers flying out the window at the nearby In and Out (which, by the way, has been a solid three stars for me since it opened). But I digress. PetSmart is the only game in town when you are on a human-food shopping trip to CostCo MV. I'm glad they are here, bc they have all the stuff you'd need, and the prices imply they know it, too. One major plus is watching the cats and dogs that are waiting for adoption. It can be a nice way to wrap up a tough day at the office, and to get the fight your had with the love of your life off your mind for a few minutes. read more

I like this Petsmart a lot because the staff is pretty nice and super helpful - from the check out people, to the trainer, to the groomers. In the past, the groomers have done a good job with trimming Gizmo ( the cream colored fluffy dog in my profile pick). The trainer also did a good job in helping me to train Gizmo when we went to puppy kindergarten, so we have some basic commands down which he conveniently tends to forget when someone comes to visit me ;-) read more

We have been using Petsmart's grooming service at 3 locations for last 2.5 years and their service deserves more than 3 stars. We also tried several local groomer's and found Petsmart's staffs can do really good groom. In Mountain View, our pup has been treated by Cynthia and Eric, and we were always satisfied with the result. Most recently, Eric trimmed our pups hair and he did a fantastic job. read more

Booked an appointment two weeks in advance and last min they told us that they don't take big dogs in as last appointments. Worst place ever. If you're able find a different place to get your pets groomed. read more

My Wadsworth (tiny, red wiener dog) loved it here. I used to board him at Wags in SF, but he seemed absolutely traumatized when I picked him up...not to mention covered in urine (which I hope was his own). The staff at the PetSmart Pet Hotel made me feel very comfortable and I knew that they absolutely loved animals, not that this was just another job. I will definitely board Wadsworth here again when I need to. Plus, you can't beat their prices for the amount of attention the animals get. read more

If you have a pet emergency, do not go here. Trust me, they have no idea what they are doing and they will charge a lot for just guessing what your pet might have. Lesson learned the hard way. I recommend going to a more experienced vet. Do not go here! read more

I have been bringing my dog to PetSmart Mountain View for 8 years. I've tried a few other places closer to home, and keep coming back because I trust the staff here and they have more consistency than smaller places. What I love: 1. Many eyes on my dog, all day long. He can get into trouble left on his own. 2. Multiple interactions with people. My dog is a 'people-dog' not a 'dog's-dog'. This Petsmart's day care staff gives my dog the individual attention he requires. 3. Flexible to accommodate my dog's persnickety needs and put up with his temperament which can include getting snippy if touched in the wrong place. 4. Hours are excellent for long days at the office. My dog can't wait to come back read more

My dogs had a great time at daycare. They love the big window into the store as it keeps them entertained watching the shoppers go by. I used anothe day care where the Dogs are in a room with no windows. My dogs were not happy. Having the big window and watching the people made it more relaxing for them. read more

Very poor service. No one available in this huge store to help you on the sales floor so when I wait in line to ask the cashier for help, such as where the raw cat food is, she directs me to look in the cat food section. Yes .... clearly I already did that which is why I needed help in the first place. Waste of time coming here and recommend you go where people care and can help. read more

I like this Petsmart store but its kind of pricey compare to the near by PetClub that I normally go to.

GROOMING review- If your dog is small, they are likely easier to handover to the groomer, so my review may not apply to smaller dogs. I've used PetSmart grooming several times in hopes it would get better but that has not happened. What stresses my dog out from the start is the handover process, which if this could be changed (and I've asked) would likely solve the problem. The handover to the groomer stresses my dog out so much that it's beyond the not-so-unusual cowardice dogs show going to the groomer. It's pretty terrible. The 'leash' they use to take him from me is one that tightens as they pull-- it's horrible how they pull the dog into their area. They have a policy that the owner cannot go into the grooming area, which means my dog has to be pulled away from me with the cinched leash around his neck making him more stressed out. It is HORRIBLE, totally stresses me out too, which I'm sure my dog can sense except he's already freaking out because he's not only scared, his neck is being strangled. The last time, the groomer just pulled as hard as she could (because she would have to) to get him into the grooming area. She said, "I got him. He can't get away from me." Well, no, noone could get away from you while they're being strangled and pulled across the floor. This is the primary reason I'll never return for grooming at this PetSmart. I'll never subject him to that treatment again. There was one appointment he had when (because noone else was there) the groomer was okay to let me bring my dog into the grooming area. My dog hopped up onto the table with no problem and they were able to get started right away. This is not how it's normally done, unfortunately. APPOINTMENT TIME- Having an appointment does not mean that your dog will be seen at their appointment time. In the interest of decreasing the amount of time my dog has to be at the groomer, I take him in at his appointment time and am never far away to return as soon as they call to let me know he's ready to be picked up. However, If they are busy 'returning phone calls' your dog will not be seen at his appointment time, but instead waits - in a cage in the back until they get to him. (Exactly what I was told) I was told that if I want my dog's services started at the appointment time, I need to pay for the 'Express Service.' About my dog - My dog is a 4 year old Border Collie/Shepard mix, about 50 lbs. He's pretty smart, is trained, sensitive, sweet and although he has a high energy level, he has a relatively calm and patient demeanor. He responds quickly and quite easily to gentle discipline, i.e. He's easy to handle... generally. But here, he is completely stressed, cries and tries to hide behind me. Lounges toward me, scratches to get away from them. As far as the groomers go, I can recommend Ashley, Eric and Mackenzie if you still decide to try it here. Most of the groomers seem good; he gets very good reports from them, minus getting snippy when his nails are done. The grooming has generally been as I've requested, with a fee small exceptions. They trimmed areas that they missed, but of course that meant dragging my fog back into the grooming area. I can't subject my dog to the harsh treatment during the handover process. There are other groomers, so I can't with a good conscience take him back for grooming services at PerSmart. read more

I can't stand this place. The staff (including managers) could care less about pets - and even less about people. Except horrible customer service here. I have been there several times with my boyfriend to buy fish for his tank and the employees aren't very knowledgeable about fish. Even worse, they practically kill the fish EVERY TIME when transferring from tank to plastic bag. I don't know why we have to keep coming back, particularly with Pet Club just around the corner. Today, we had a price discrepancy on a new part for my boyfriend's fish tank. As I watched various dogs maul the toys on display, the Petsmart employees weren't nice about conducting a price check. It turned out the product we wanted was overpriced by $10, but since the price tag on the shelf was off by ONE sku number, the manager ripped off all price tags from the shelf and told us we had to pay the higher price ($31.99), even though not single price tag on the shelf listed a product at $31.99. Unfortunately, my boyfriend decided to buy the product anyway. There was no "We're sorry, Sir" or "Thanks for your patience, Sir - we must have mis-priced this product." Nope, instead, we were faced by several scowls, ripping off of price tags and not even a "thank you for your business despite the fact that we are incompetent." Sigh - DO NOT trust these guys, they don't care about you, but they will nickel and dime you. To add insult to injury, I came home and looked up the product at petsmart.com and, sure enough, the price was not $31.99, it was $21.99. If we could give negative stars, I would rate Petsmart at -3. read more

I like this pet smart. It's clean and the groomers did such a fantastic job on my pup. Her name was Sandra. And her colleagues was so helpful. read more

I came in to get my new dog's nails clipped with my girlfriend since online it says they take walk-ins for nail trimming.. the staff at the grooming department were extremely rude, (I'll start off by saying they all looked mad while grooming the dogs they had there) they did not acknowledge us for at least 6-7 minutes we were just standing there until an employee stares us down until we look at him and he asks us "what did you guys need?" Not "can we help you?" We then tell him and a woman employee goes to the computer and she barely even wanted to talk she said "did you guys have an apt" we said no, she then rudely sighs and does who knows what on the computer. My girlfriend was over it so she said "nvm I don't think I want her nails clipped" and we left. WORK ON CUSTOMER SERVICE!! Cashier at the very front of the store was amazing, we then went to another dog grooming company. read more

I have wasted my last dollar and minute at this store. The salespeople are poorly trained and happy to pass on the wrong information and the products are inferior and over-priced. No accessory I've ever bought here has fit, even if I bought it to fit something else I also bought at the store! I have just used 3 litter box liners "sworn" to fit the box I bought there. For those who lament the loss of brick and mortar in favor of online sales, sorry but I can't WAIT for my liners to arrive in the mail. read more

I wouldn't walk through their doors again, nor would I ever recommend them to anyone. I made reservations two weeks in advance to board my dogs while my house was being shown by a realtor. They told me which vaccination certs they needed, and I called my vet and asked them to fax to Petsmart. The week before the planned stay, I called my vet's office twice to confirm they had sent over the certs. They had. The day I arrived with my dogs to be boarded, there was no one in the office where you check in. I waited until someone finally showed up. Then I gave them my name and said my two dogs had a reservation for two days. The person behind the desk said they had no record of certificates for either of my dogs. I called my vet at home and put her on speakerphone, so she could tell them my dogs were current with their vaccinations. She also confirmed the fax number, and her office had faxed the info twice to the same, correct number. This wasn't the first time Petsmart swore they never received necessary paperwork. I had to bring my dogs back home, where we sat in a bedroom while my house was being shown for two days. Read the rest of the reviews here and see there's a common thread. Petsmart basically doesn't care about your pet, so you'd be wise to find a reputable place that does. read more

Grooming Review Only - I rarely write reviews. But I had such a terrible experience with the grooming salon that I felt compelled to write this. And from reading many of the other reviews, I can see that I am not the only one. I will never go there again. Two times in a row, I arrived at the Mountain View PetSmart grooming salon for my dog's haircut appointments only to find out that my appointment has been cancelled because the groomer did not show up for work. Both times, they did not call me beforehand. The first time they said they called me ahead of time and left me a voicemail on my cell phone (of course, I never go it). The second time, they said the groomer called last minute to say he/she was not coming to work so they got little to no notice that the employee was a no show. So both times I arrive and I'm basically turned away. I spent time driving to the store only to turn around and drive back home. And both times this is on a weekday morning so this makes me totally late for work. What a complete waste of time! The grooming salon is very unreliable IMHO. The store manager was pleasant and nice and offered to make it up to me for the inconvenience. But I have zero confidence that these cancellations won't happen again and again so why go back only to risk having the groomer not show up. So I won't be going back. There are a lot of better choices for dog groomers nearby. And from reading all of the other negative reviews for this grooming location, I should have stopped coming here a long time ago. Fool me once, shame on [PetSmart]; fool me twice, shame on me. p.s. I used to go the San Carlos PetSmart all the time for dog grooming appointments and never had this happen once! The San Carlos location was so much better. read more

Pets Hotel: Been boarding our dog here for over a year. We used to go to other Petsmarts around the area, but are exclusive to the Mountain View location because of the amazing staff. They are friendly, and know our dog when we walk in. He is anxious by nature, but he's never nervous or unhappy after staying with them because of all the love they give. The best part of his stay is reading the Pawgress report. We are suckers for the notes they write about our pup. Only thing to note is to be prepared to wait a bit if you're picking up/dropping off at "rush hour", but the team does a great job of moving things quickly. read more

pretty clean and the people seemed nice. just like other petsmarts it takes forever and a day to find someone to purchase crickets. the canned dog food selection is smaller than i am used to but they had what i needed so it's all good. read more

This place is my pet supply backup. It's close to home and great if I can't wait for an online order to ship or find it at Pet Club. The really reason we used to come is for Kenny, who was a groomer. She was awesome with our bulldog, but she just recently left. We're now looking for another groomer who is used to bulldogs and dogs who HATE to get their nails done. read more

a half hour after my initial review, I gave in and called back. totally different. immediately helped by the guy in grooming. he answered all my questions and quickly booked me and doobie for a grooming session. might have I been too hasty in my original review? nope. it was a truthful first impression but I am glad I called back. hopefully grooming kicks it up to 4.... as my son and I do visit petsmart often (not this particular location but as a chain we like it) read more

Yes, we drove all the way up here in our quest to find the perfect fish tank stand, and this is where we found it. A nice, Mission-styled piece that looked great with my bedroom set. Although it was a bit of a drive, I'm glad that they had it in stock. read more

Tonight I walked into Petsmart after my attempt to go to petclub club failed since they closed at 8pm. I was in search for some items for the puppy I am bringing home this week! I talked to this man who was so informative when it came to picking the right dog food and he helped me pick out a nice crate too. I found out later it was the manager who was helping me. I walked away feeling like it was the best experience I have ever had at Petsmart. read more

I really like this store. I have bought several things from here...mainly cat food, toys, treats and I also come here whenever I have to clean up the litter. The prices are kind of high, compared to other pet stores, but I like their selection. You can find a wide variety of things here and they are always good. I have come across a lot of pet stores where the food is expired. This place always gets fresh food. I like them a lot! read more

I love coming to this location, every time I come with my bulldog Django he is always greeted with a loud "DJANGO!!!!" I have been coming here since I adopted my bully and since day 1 have received nothing but great experiences. We decided to have Django attend his beginner training classes and Kathy was amazing. She has such patience and you can tell she loves what she does. My boyfriend, Django, and I all learned so much from her class, she helped with specific issues and gave us recommendations on products that would benefit our needs. Bean is a doll and always helps me out with any questions I have, and she has even become Djangos adopted aunty lol and if he sees her at the register run straight to her. You feel like family when you come to this place, I have not needed the hotel nor grooming services but when I do I'll update this already great review. read more

Clean, Well Organized and great customer service! If you need help with anything, the employees here are always able to help out with you and your pets needs! read more

I have to write an update to my review as I think the PetsHotel/DoggieDayCamp staff deserves more credit than I gave them. Although, there is one chick who is rude, the rest of the staff is very sweet to my mop dog and always very nice to me! read more

in regard to the pet hotel: we have dropped off our pitbulls here at least a dozen times when we've had to go out of town on business/vacation. no complaints, except why didn't someone tell us before that instead of paying for extended care we could pay for an exit bath and nail trim, save $ and have clean smelling dogs come home? our dogs love this place...when we get there, they can't wait to get in the back. what do they hide back there?? raw meat? i'm unsure if the dogs get enough walks for #1 and 2, but they live and I think they live happily while they are there. read more

After reading all the bad reviews on Petsmart, I hesitated bringing my dog into the groomers again. Initially, I brought her to Petsmart because that's what her other owners do. I was very satisfied with the job ASHLEY A. did since she was so matted. And again, I was in a bind and researching other shops, but decided to go back to Petsmart and ASHLEY A. to get her groomed and I continue to be happy with the work they do. My dog is always nervous and shakes like crazy going in but afterwards, she's all smiles and tails wags. So, I really do think it depends on the groomer at Petsmart and I highly recommend ASHLEY A. Thank you for making my dog so happy (and clean)! read more

Very enthusiastic and helpful staff. When I went the lines were no longer than 2 customers since the cashiers were willing to open up new lines.This is in a great location, easy to get to, next to other retail stores like rei, best buy, costco and next to plenty of eating places full of techies.The store has clean and organized aisles and great selection of products. read more

I had my dog groomed here (loved the haircut) and then I left him at doggie day camp. When I went to pick him up, he was happily playing with other dogs. BUT the last time I took my doggie for grooming I got him back with fleas read more

grooming!! i took my terrier/yorkie 7 months dog, when i first went inside to make the appoinment this guy that looked like he was 18 or 20 said they were going to charge me $75 because my dog looked like a poddle....(she so little her hair its not even tangled)...but said okay since i had a free grooming coupon haha! but i really regret leaving my dog here because they took 4 hours...when they called me that she was ready i went to pick her up and she just jump to my arms and as i touch her she would cry and i thought oh maybe she just miss me.. when i got home i let her go free inside the house as she walked she would cry and i checked her and i found some rashes in her sking, im so dissapointed, i'm never taking my dog for grooming here!, BUT, i love banfield clinic my dog has insurance there evrytime i take her people that works there are so nice to her and me and a day after they called me how my dog is doing from her vaccines, even though the grooming salon its next to it its hard not to look overthere because theres always a dog getting groomed and they look so unhappy some of them crying and they people not doing there job right they'r just talking to eachother laughing and still cutting the dogs hair at the same time,,pretty sad and dangereous poor dogs. read more

Pet Smart has the best dog trainer in Ariel! We enrolled our 3 year old "slow learner" in his puppy class and she is doing great. He is so knowledgeable, has lots of experience and gives all the dogs special attention. He tells interesting personal stories we can all relate to, continually encourages the adults and dotes on the dogs. Highly recommend him! read more

I had to take away one star because the price of the doggy baths went up from $11 to $15 which is totally ridiculous because I'm the one doing all the hard work. Then they have the gall to say that at least I can buy three and get the fourth free. So they want me to spend $45 that I don't have AND keep track of those damned tiny tokens? I don't think so. But the people there are very nice, they love dogs and always greet my dog with much enthusiasm. read more