Very nice wide open space PetSmart. Friendly staff, healthy-looking animals, good selection. This is where I got my boys! (gpigs)

The employees at Petsmart as a whole are friendlier than the ones at Petco. I feel very comfortable bringing my dog inside when I shop here and they have better prices and selection. The doggie daycare center at this one isn't as nice as the one in Hastings Ranch but in a pinch I guess it'll do. read more

Poor customer service at the register at Monrovia location. It has now happened twice. The first time I walked off and dumped my items in the dog chew bin by the registers. That's how angry I was. Today, I stayed and purchased the products, but the cashiers need customer service training. I was waiting in line and I was next up. A salesperson walks up with a customer that wants to make a return. Without acknowledging me/asking me to wait a few minutes they take this walk up customer in front of me. Afterwards, no "thank you" for my patience. I may have to start shopping at Unleashed up the street. read more

Took my dog to get groomed and they razor burned him so bad! My poor dog can't move. I took him to the vet at the same location and they were really no help. Never again taking him grooming here! Unless u want to spend more money on vet bills do not take ur dog here! Definitely writing a letter to corporate about this! read more

My review is coming from the perspective of an owner of reptiles, fish, and amphibians. This Petsmart is one of the best that I've been to in the sense that it's large, stocks most of the supplies that I'd need on a regular basis, and has a good fish selection. Their fish seem pretty healthy, and like other Petsmart stores, their staff is pretty available and friendly in offering help. However, that's about all the positive that I can say about this store. I'd first note that Petsmart and Petco and really any other chain pet stores have very bad reputations among the reptile / amphibian community because they really have no clue what they're doing. They keep chameleons in tiny glass cages with minimal ventilation, the exact opposite of what chameleons need, and even in their desert tanks, the ventilation is so low that the humidity is of tropical rainforest proportions. Whatever information you ask for will be simply regurgitated from their printed care sheets, and I'm not sure that in my many years of owning these animals, that I've ever met any Petsmart employee who works in the reptile / amphibian section whose actually owned one of those animals. It's really quite a poor business practice, even if this section isn't their major moneymaker. Onto the fish: the fish are healthy, they have good selection, and they often have sales, especially after New Year's or some major anniversary for the company. On the other hand, their staff cannot do much other than regurgitate the information that they've been told, and I've done a lot of community setups with fish that they alleged would not be compatible. Especially with fish, personal experience is more valuable than some compatibility chart of unknown origin. I'd also note that although their staff will give you helpful advice, they won't tell you the full story. For example, any experienced aquarist knows that you're supposed to cycle your fish tank for several weeks, preferably with established media, but I've overheard many a conversation where Petsmart employees say it's okay to setup the tank with fish that someone bought on the same day as long as they treat the water and have a filter. Bottom line: When compared to dogs, cats, and even perhaps rodents, fish and reptiles / amphibians are much more specialized hobbies to get into, and as a result, you're better off going to a specialty store for either if you plan on being in the hobby for a while (there's a great fish store literally a block down the street). Pricing, selection, supplies, and advice are all much better at these specialty stores, but if your kids want something more short-term like a goldfish for a few months and are just trying to get it done quick and easy, this Petsmart's a good place to go. read more

Lady at the check out was to busy having a conversation with a customer, it's ok but not when you have more than 3 people waiting. Then don't roll your eyes when I asked you if they could open another register. Won't be coming back here again. read more

This review is for the Benefield Hospital. I came in after my dog been nipped, and had a small wound in the ear. I walked up to the desk, and the nurse was so sweet clean my dogs ear, and gave me advice on how to care for the wound. You can tell when someone loves what they do! read more

I took my husky to get a bath the day after I took her hiking. When I picked her up she didn't smell clean and I noticed the white parts of her fur were yellowish. When I got home I started to check her skin to see if it was clean and as I suspected it wasn't. She had so much dirt on her underbelly it's as if she was never even bathed. They probably didn't even bathe her. I will never go back. I paid almost $70 for just NOTHING. I had to bathe my dog when I brought her home because she smelled like wet dirty dog. If I'd noticed while I was there I would have asked for her to get checked. I'll definitely stick to smaller businesses. read more

Brought my cat in to be groomed and the groomers could not finish him because he was really matted they told me I needed to take my cat to a vet so they could sedate him so they would be able to remove the clumps. But rather than making sure that he was somewhat decent looking my cat had fur that was just not brushed off. Honestly even if it is a bit more go to a private or local groomer, I went to a private groomer in Pasadena who was able to take off all the fur without any issue. read more

I love this location and the staff is always friendly. We started going to PetSmart when we got our first dog. Angela is one of the best trainers we've worked with over the years. She taught our stubborn French Bulldog to listen and learn skills in a positive, safe and fun environment. We did every training level with Angela. When we got our second Frenchy four years later, we brought him to be trained with Angela as well. We plan to complete all training levels with our second dog. We've gone in from time to time to get food or more toys and the staff always remembers our dogs names. I don't know what we would have done without Angela over the years! Thank you! read more

Purchase a Wisdom Panel 2.0 for testing dog. thye say they don't have then i call and someone says they have 4. go there and again i get the Don't Have and then 15 minutes later someone walks up and says do you want this DNA testing Kit. After i purchase the Kit and send it in i go to the Wisdom Web site. find out they Sell it for $79.xx and Petsmart charges me $89.99 for the Kit. i use to spend over $1000.00 a year at there stores but Looks Like i am Going to Be a Customer thats shopping at PETCO as getting Screwed isn't something i am interested in read more

Okay so most of the people here and nice, BUT Terry, an older woman with glasses gave me the worst experience I have ever had as a customer. I noticed there are many complaints already here on Terry, but no one has done anything about it, because she still acts pretty awful. I don't think that anyone should be made to feel bullied, harassed, lectured, when they are trying to make a return. I returned a guinea pig to this store, because it was not a good fit for my family. I didn't want to torment the little guy so I brought it back. She came in with an attitude and asked me why I wanted to return it. I told her it was not a good fit. And when I did some research on the internet and I found out why it wasn't happy with its new surroundings, and that i wanted to be responsible and take it back so it could be adopted by a more suitable family. She wouldn't hear any of it. She kept arguing and lecturing me. Telling me I should keep it for a few more days. Well I couldn't do that. I was afraid it would die at my home. When I still insisted on the return she called over another cashier to confirm her opinion. I felt out numbered and overwhelmed. I felt really put on the spot. It was hard enough to bring back an animal, and admit I was wrong for buying it, and try to return it for the best of all the people and animals involved, but she made the return impossible. At the end I was nearly crying. I was very distressed, and she said that they could hold it for a few days as I left. I don't even know what that means exactly. Hold it until I can't return it? So I'd have to take it back and maybe kill it with neglect? I said I wouldn't return it, but I would take it to the Pasadena store. They wouldn't take it either, but they were more sympathetic. They couldn't take it because they only had females. My home is not a good fit for the animal. And I think it shows that they really don't care about the animals in this store. Only about selling them and making a profit. I expect a higher quality of service, and for the store to respect the contract which states I could bring it back within 14 days for ANY reason. I am still very upset and will talk to the manager about it tomorrow. read more

I've been going to Petsmart at 3 different locations, Alhambra, Pasadena and Monrovia, in the past 3 years. Out of these 3, in my opinion, Monrovia location is the best. Their staff are very nice and professional, always provide excellent customer service. Today, Andrew, one of the staff, was helping me at the cashier register (I've seen him many times but never had a chance to write a review until today). Andrew always greets people with a smile and genuinely helps his customers. I also love the Banfield pet hospital here. Dr. Woods is great and always takes good care of my dog! read more

Imagine this scenario: 1. You submit an order on the web, where the site has the item in stock locally for pickup. 2. You drive down to the local store, to pick up the item. 3. When you arrive, the clerk informs you that they fulfill the order only when you arrive 4. And BTW, even though the item was in stock (on-line), they don't have it. Well, imagine no more! This is PetSmart's (flawed) philosophy regarding on-line purchases, and local pickups. I will definitely rethink purchasing from PetSmart, and customers, Caveat Emptor! read more

I brought my cat at the Monrovia location for a 14 day stay. I noticed a top cat apartment with the window view was vacant but needs cleaning. I requested to hv it for my cat as my cat will be there for almost half a month. I was not given the option even though I said I can wait for it to be cleaned. When I complained to the mgr. I was told bec they are fully booked they can't accommodate my cat. One person, said that if they gave my cat the spot, they will hv to move everyone else. Does that really make sense? What I think realiy happened is they didn't want to accommodate my cat's need even when their was a space at the time we arrived by just cleaning the vacant spot. I believe Petsmart's policy is first come first serve basis. Also, they advertise that they are committed to meet our pet's need. False advertisement in this location. They gave the spot I requested most likely to the person who arrived after me. read more

I like my dog trainer... A-LOT. My dog has anxiety issues around new people and our dog trainer Jeanette targeted that throughout the training series for my doggy. Every week, she would ask follow up questions like, "is there any new behavior concerns this week? What do you want to work on? Anything specific?" It was really great. read more

It's nice to know that I have a Petsmart Petshotel so close to me in case I need to use it. This Petsmart is clean, the staff is really friendly and knowledgeable. We casually mentioned to one of the guys that we had just adopted Simon, he gave us this folder with tons of coupons! Discounted stuff and free stuff too! Just last night, we were asking a girl for advice about a doggy backpack for Simon to wear so we could tire his ass out with some weight lifting. She knew right away from looking and listening to him that he was approx. 6 months old. Kudos to her! Simon loved her and she gave us some tricks on how to calm him down. Smiley face. read more

Love this place, the best all in one place for pets, and also have them checked by the vet or learn to socialize, get a bath, trim or just plain pampered they do it or have it read more

I love the staff here whenever I take my dog for a doggy day camp they always give me a progress report which I feel assured that they're actually looking after my dog. He had a birthday last week and was kind enough to write a cute little postcard. The girl at the daycamp receptionist was very pleasant and informative with every questions that we had. read more

My review is for the pet groomers. We have been bringing our dogs to Jasmine for years. I feel really comfortable leaving them in her hands. Jasmine takes great care of them and does an awesome job on their hair. She is by far the best!! Thanks Jasmine for always doing and amazing job! read more

Terrible. We brought it guinea pigs almost 2 weeks ago due to a seizure attack and they haven't gotten back to us since. We call everyday following up and they either hang up on us or say false information. They seem to care about animals but they don't. read more

Grooming here is my favorite! I drive out of my way to bring my dog here for my peace of mind. They are always so nice and friendly & make my nervous Bentley comfortable. Always happy with the results read more

PetSmart - After Bentleys much needed hair cut! - Pet Groomers Near Me - Monrovia, California

I've been to other petsmart but by far this is so horrible! Had my puppy for overnight boarding and a premium grooming plus twn nail grinding. They had from 8am to 11:45am to finish his grooming. Which when I arrive at 11:45am my dog wasn't even start on his grooming! I stare at them so they came out saying it's gonna take another 45 mins because my dog is too hyper. The funny thing is my dog likes grooming and will sit still! Ask for 1/2 inch left of hair and he came out with 1 1/2 inches when his hair was 2 inches long only. Didn't trim his face also! I paid $70 for the extra wait and a bad haircut for my puppy! Do not bring your dog there. read more

This review is for the Kitty Cottage. I was very pleased with the service and friendliness of the staff - you can tell these people really love animals! My kitten stayed here for 11 days when I was out of the country, and when I returned she was noticeably chubbier haha. She didn't want to leave. There was another cat boarding who was here when I first came, and still there when I picked up my kitten. The $20 per night is a little steep when it all adds up if you're staying for more than a week. But I would come here again for the ease of mind and the cleanliness of the kitty "cottages". I got a glimpse of the Doggy Daycamp and it looked pretty cool too. They get all the dogs in one room and have them exercise and play around with a staff member keeping watch. Thanks PetSmart! read more

Thank you Liz...for doing such a great job on Max, I know he doesn't like grooming and is difficult at times (especially when it comes to working on his paws)...but Thank you for your patience...His hair cut came out so good... I Loved It... he look great...I will be back at your recommendation 4-6 wks, made appointment for next month already. read more

If I could give no stars to the grooming department I would. I scheduled a bath and brush for my dog 2 weeks prior to the appointment. I was told that a day before appointment I would be called to confirm I said great! As you know life gets busy and I totally forgot about the scheduled bath. On the day I was to take my dog I was called 30 minutes after the scheduled time and was asked where was she. I explained I totally forgot but also was told that someone was to call to remind me. I was told that it was a Monday afternoon appointment, they are understaffed and busy over the weekend to call and confirm. So I rescheduled for the following Monday at 4pm and made a point to have the young lady put on computer to call and confirm on Thursday or Friday. Well, I took my dog in on Monday and was told that it was not confirmed so they gave my appointment away. So needless to say I am not going back! read more

Very unhappy with general manager & pet hotel manager. My pets were in there almost a month. I had problems after problems

If this location wasn't so convenient, I would not shop here. I NO longer bring my dogs here for grooming. That's another story. Today....Walking in with my dog... No hello when entering, No may I help you while shopping. I purchased 3 bags of dog food, 1 very large bag and 2 medium bags and spent well over $100.00, NO can I help you to your car. read more

This location is pretty clean , the only problem shopping here, is the sale section part. Items are partial and prices are not accurate. Anything in a package that is sealed you should be okay , but if it looks like it may have been opened, double check all parts are included. I had some missing items in a sale item I bought , luckily I noticed when I got to my car and was able to walk right back in. The staff is a hit or miss some are very nice and helpful and others well let's just say they really don't care to be there and don't care if you know it. The location is convenient w lots of parking and a good selection of apparel for dogs :) read more

The grooming job was descent but the groomers probably expect tipping. When one didn't see any tipping, his attitude changed. You don't get a photo sent to you and he didn't book the next appointment with himself even after you praise him for doing a great job. $47 for bath and hair cut is very expensive to a new owner of a rescue pup and I had no idea that groomers who work for a big company like Petsmart expect tips. read more

Justin was awesome, super friendly and very professional. I appreciate how knowledgeable he was and the all around great customer service.

I have been using Telah Perez to groom my dogs for 3 years now. I followed her to this store. She is the best groomer. Always does the best job, fast, and my dog loves her. read more

Hotel staff was great! We have a very shy dog who can be nervous with strangers. They went above and beyond taking great care of him for a week's stay. We really like the security and high level of care provided. It may be corporate and feel less personal than an independent type store but with this also comes better management and security to insure safety. Would highly recommend petsmart. read more

I've been bringing my 2 dogs (80lb male Akita & 50lb female cattle dog mix) to petsmart for years and it was never an issue until recently. Last time my Akita was groomed the groomer did not know how to handle a big dog and she ended up spraying his poop all over him with the dryer after his bath. He smelled like poop when I picked him up and he was not all the way dry. I understand sometimes things don't go as planned with dogs - but she told me she thought it was best I take him elsewhere after this incident. I was seriously offended that because of her inability to do her job she told me not to bring him back. Today there was another separate incident when I brought my female cattle dog to be groomed. The groomer was at least 15mjn late to the appointment. While I was waiting in the lobby(which was filthy. Dog pee on the ground, dead flies in the -falling apart-picture frames) none of the other groomers thought to say hello to me or offer to check in my dog. All they had to say was that my groomer should have been back by now and that they had no idea where she was. So I decided to leave. They've officially lost my business. I will bathe them at home from now on. read more

Super clean brand new store! I have my baby in puppy training with Jeanette, she is so great! Highly recommend training with her.

Boarded my 2 dogs a their pet hotel with day care playtime twice, both with negative experience. First visit, they said that my dogs almost had a fight with another dog during daycare. OK, nothing serious really, they seperated the dogs before anything happened. But, you see I have been boarding my dogs and placing them in day care (in another place) about a dozen times a year for the past 2 years and I did not receive any negative feedback whatsover of any sort, even minor ones.Infact all I got was lavish praises on how behaved they were. I just thought, maybe these caretakers are not that experienced yet. Afterall, the place is new. Second Visit, they reported to me that my 2 dogs fought each other & that the older of the two had mutiple bite wounds with a couple of punctures seriously close to the eyes. Although it was difficult, I believed what they said, paid the boarding bills and the vet bills (pricey) and took them home. At home everything was just as usual. No changes in behavior nor signs of changing of rank in their pecking order This sounds like another unfortunate incident at first glance. But you see, my dogs are both very mellow. both know their position very well in their pack's pecking order ( I am very strong alpha to them). they are so mellow and respectful of each other that they can even eat and drink off the same dish, sleep with their bodies sticking to each other and even lick each other during petting and play time and share toys too without the slightest hint of aggression. And I do have more than 20 years of dog handling experience and dog psychology, so I think I know what I'm talking about. Which lead me to question the accuracy of their report.......????? On a different note, the Vet who attended to the care of the bite wounds on my dog. He tried to sell me dental care in the midst of all the Chaos......if that does'nt leave a bitter taste in your mouth... I don't know what does" read more

I would have given 1 star, but Yelp won't post my review. We had to go on a family vacation, and arranged our dog to stay at the Pet's hotel in this PetSmart for 8 nights. She contracted the kennel cough about 5 days into the boarding, but the hotel did not contact us until 2 days later. Our dog (8.5 months) never had any infections before, she had the full vaccines, and was very active before boarding. Now she is on antibiotics with dry hacking coughs and is lethargic. When we talked with the hotel, they won't admit our dog got sick at the hotel. Our dog has white coat, and I can even see a faint yellow spot about fist size on her coat, suspicious of urine. She also had a strange smell when we picked her up. I will not come back to this hotel, and would advise you to think twice before boarding your dog at this place. read more

The Pets Hotel staff, Ivette, was incredibly patient and helpful at answering our questions. We need to wait until our puppy is neutered to join the other dogs, but we will def give this place a try! read more

A few months ago, I had an awful experience with a particular store employee. I just let it go at the time, but after I saw that other people here had issues with this same employee, I just had to put in my review as well. I received an e-mail blast containing a sale on cat trees. There was a particular cat tree on sale for $24.99, which was a pretty good deal, I thought. I went to the Monrovia branch and found the cat tree and brought it to the front. It scanned up as $39.99. I told the employee, Tere (Teri?), that I got an e-mail saying it was on sale, and it should be $24.99. In a condescending tone, she said, "Well, it isn't showing up as on sale here, so it's not on sale." I told her that I got an e-mail for it, that it should be on sale, but maybe I picked up the wrong item. She said there weren't any sales on any cat trees and said the sale was probably only for online orders if I got the ad in an e-mail. I didn't recall that the ad said it was online only, so I told her I would go double check the aisles just to be sure. I went to the cat tree aisles and started to look when Tere showed up again and kept repeating that the register was right, and all the prices should be right. I pulled up the ad on my phone and showed it to her. She didn't look at it, and kept insisting that if it was online, that it should be online only. I told her that it actually wasn't online only - I pointed at where it said in store only. She finally pulled out her glasses and looked at the ad I was holding up to her. As she read it, she complained that she didn't like how everything was online now, that she didn't keep up with those things (online). After reading the ad, she said, "Well, this isn't the right item then." I pointed to the item and the name. It was the same brand, type, shape, and color. The online ad didn't have the item number available though, which I pointed out and asked if there was a way to look up the item number so I could locate the item. She just kept saying it was online only, and that's why I couldn't find any information on it. I looked again at the ad. There was no option to buy it online, just the text saying in store only. I finally saw the small print that said select stores, though. I pointed that out to her, and I asked her what it meant by select stores only. I asked if it meant that only certain stores had the sale, or if only certain stores had the item in stock. She said, "NO, it means it is online ONLY," in an aggravated tone. Finally I gave up and asked her if it was possible for her to look up this item and see if it was on sale in other stores, and she refused, saying that if it wasn't on sale at this store, then it wouldn't be on sale at any other store. She kept telling me to go online and buy it. Again I showed the item to her on my phone and said there was no option to buy it online. I even asked her if she could order it for me if she knew how. She just stood there and glared at me. I realized I was getting nowhere with this lady, so I finally told her, "All right, I'll go to the Pasadena PetSmart since you won't help me." And she looked upset and said, "Well, did you want me to call the manager then?" And I told her no, I'd rather just leave, turned, and left. As I was walking away, she again yelled at me that I wasn't going to find the item. When I went to the Pasadena store, the associate there said that they did have the item on sale but it was sold out very quickly because they only had two at the time. She offered to call other stores nearby to see if they had it - turned out I was just out of luck with that item. It wasn't available anywhere. At least the Pasadena employee tried! I realized then just how easy it was to check with the other stores. With the way Tere had acted, I thought I was asking for something that was impossible. Now, don't get me wrong - normally when I go to the Monrovia branch, I have a pleasant experience. Most of the people who work there are great. This lady Tere, though, I just don't understand why she is still working here after being so awful to all these people. Obviously it's not just us all being unreasonable jerks if there are quite a few complaints about this one person. I don't know if calling the district manager will sort things out, but I think an employee who treats customers like idiots, or worse, garbage, should either be retrained or moved to an area where she is not allowed to interact with people. Tere makes me hesitate to go to this particular branch. If I'm in the area and I do end up going here, I am always relieved when I see it's not Tere but someone else at the front. read more

I really like most of the people who work here. Most of them are helpful and sweet. But there is this one cashier who is the meanest employee I've ever dealt with. When I first met her, I was doing an exchange. I had 2 different kinds of rat foods that my rats couldn't eat. When I first got there, I let Tere (I think that's her name, she's an older lady) know I was doing an exchange but that I didn't have a receipt. She seemed very annoyed and was quite rude. The manager who was standing next to Tere said it was OK, but Tere still had to be rude to me about it. When I had found a few things I wanted to get, I went up to the register and Tere looked at me, rolled her eyes, and said "You're not getting any food?" in the most rude way! I couldn't believe she was actually questioning my purchase. I had purchased Oxbow a few days before my return (I forgot to bring the old food to return), so I didn't need to purchase more food. Then I came back a couple days later to do another exchange. I had bought a carpet powder at Petsmart for $10 and then I found one at target for $1.50. I told Tere all of this when I gave her the product AND receipt, but she just gave me a pissy looked, asked me if I opened it, and checked herself to make sure I didn't open it. I just don't understand why she gets so pissed off that I am making exchanges and why she has to make me feel guilty about it. Well I won't be coming back to this location. I like everyone but I just never want to feel bad about needing to make a return/ exchange. I'll drive a little farther to the Pasadena location from now on. read more